--- title: "BastionGPT Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BastionGPT Software - reviews, pricing plans, popular comparisons to other AI Writing Assistant products and more." source_url: "https://www.capterra.com/p/10012703/BastionGPT/" page_type: "product" language: "en" --- # BastionGPT Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BastionGPT ## What is BastionGPT? BastionGPT is a HIPAA-compliant AI assistant and AI medical scribe built for healthcare professionals. Developed by Bastion Intelligence, a Microsoft Partner, the platform integrates GPT-5.5, Claude Sonnet, and Gemini-3 Pro in a secure, clinical-grade interface. A BAA is included on every plan. Patient data is never shared with third parties for training. Draft SOAP, DAP, and BIRP notes, referral letters, discharge summaries, appeal letters, and patient education materials. Unlimited AI Scribe transcription with multi-speaker recognition and six output formats. Upload documents up to 30 pages (Professional) or 500 pages (Professional Plus) for summarization and analysis, including OCR for scanned files. More than 10,000 healthcare organizations use BastionGPT today. Start a 7-day free trial at bastiongpt.com. ## What is BastionGPT used for? [Chatbot](https://www.capterra.com/chatbot-software/)[AI Writing Assistant](https://www.capterra.com/ai-writing-assistant-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $45 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BastionGPT?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://forta.tech/&name=BastionGPT) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BastionGPT 4.8 (5) VS. [### ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (391)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting Price $45 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (5) Ease Of Use 4.7 (391) Value For Money 4.2 (5) Value For Money 4.2 (341) Customer Service 4.2 (5) Customer Service 3.9 (320) ## BastionGPT alternatives [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Zipchat](https://www.capterra.com/p/10014211/Zipchat/) [4.8 (26)](https://www.capterra.com/p/10014211/Zipchat/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10014211/Zipchat/) [View all alternatives](https://www.capterra.com/p/10012703/BastionGPT/alternatives/) ## FAQs about BastionGPT Overview ### What company size and specific industries is BastionGPT built for? BastionGPT is designed for healthcare organizations of all sizes that support physicians, nurses, therapists, billing staff, and administrative teams. It is aimed at medical professionals in clinical and back-office settings who want to improve efficiency and patient care delivery. Features and Usability ### What are the key features of BastionGPT? BastionGPT offers AI Copilot, generative AI, natural language processing, and automated responses for conversational interactions. It also includes chatbot and live chat functions, API access, collaboration tools, customizable branding and templates, multi-language support, query suggestions, search, text editing, and transcripts/chat history. Pricing ### How much does it cost and what fees or limitations are included? BastionGPT starts at $20 per user/month for the Professional plan, with Professional Plus at $45 and Ultra at $75 for organizations with 100 or more users. A free trial is available. Professional includes 30-page document limits, while Professional Plus extends to 500 pages and multiple files per conversation. Integrations ### Which third-party tools and platforms does BastionGPT integrate with? BastionGPT connects natively to Microsoft Teams. Getting Started and Support ### What training and onboarding options does BastionGPT offer? BastionGPT provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features, steps, and basic procedures. Getting Started and Support ### What customer support options does BastionGPT offer? BastionGPT provides email/help desk, FAQ/forum, and phone support. Support details are limited in the catalog, so user experience findings are not available here. These channels give customers direct and self-service ways to get help, but no reviewer feedback is present to describe response times or helpfulness. ## Features AI summary Based on 1,236 AI Writing Assistant reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**43%** of reviewers rated this feature as critical) - **Live Chat** (**49%**) - **Natural Language Processing** (**44%**) BastionGPT supports all three of the features reviewers value most: **Automated Responses**, **Live Chat**, and **Natural Language Processing**. Together, these capabilities help businesses respond faster, manage customer conversations in real time, and understand user intent more accurately, allowing teams to improve service quality and handle more interactions efficiently. Automated Responses 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Natural Language Processing 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form AI/Machine Learning 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Transcripts/Chat History 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users BastionGPT 14 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 4.0 (5) 4.0 Based on 5 reviews ## Pricing Value for money 4.2 (5) Free Trial [View pricing plan details](https://www.capterra.com/p/10012703/BastionGPT/pricing/) Professional Plus $45.00 Per User,Per Month It includes: - Access to the most powerful AI models - AI Scribe - AI Assistant - HIPAA Secure - Unlimited audio transcription - Reference documents up to 500 pages long - Analyze images, charts, and graphs Professional $20.00 Per User,Per Month It includes: - Access to the most powerful AI models - AI Scribe - AI Assistant - HIPAA Secure - Unlimited audio transcription - Reference documents up to 30 pages long Ultra $75.00 Per User,Per Month It includes: - All Features of Professional Plus - Single Sign On (SSO) - Customizable HIPAA BAA - Run locally within your existing enterprise cloud Value for money 4.2 (5) 4.2 Based on 5 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (5) 4.2 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Symone A. Registered Psychological Testing Technician Mental Health Care ### "Best HIPAA-Compliant, Medical-Grade, AI Service on the Market. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2026 I love BastionGPT. It provides a sense of security and privacy that is hard to find in today's AI technology world. The wide range of uses, including report writing, research review, and transcription services (live and previously recorded), sets it far above any other service on the market. Additionally, its ability to understand and engage in medical discussion is unmatched. I recommend it to all my colleagues and will continue to use it in my practice. Pros The ease of use and that the program is both HIPAA-compliant and medical-grade. At my practice, we use BastionGPT to assist with writing our psychological reports, reducing time spent on editing and finalizing. We also utilize BastionGPT in creating transcripts for assessment measures that require verbatim responses for scoring. The HIPAA compliance provides us with a sense of security that is hard to find when utilizing AI services today. Cons There is still some struggle in asking BastionGPT to read PDFs. This is a feature I know the company is actively revising and improving over time, so I'm sure it will become smoother and more efficient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EL Emma L. Clinical Psychologist Hospital & Health Care ### "Like Chat GPT but intuitive and private for health practitioners" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2025 Bastion is like the intern I always needed. It just needs some context and explanation of what I need and off it goes, often giving me back work that is better written than what I would have done. Bastion has seriously given me hours of time back - that is not an exaggeration. Tasks that took hours are now done at the click of a button. I could not go back! Pros Bastion is like Chat GPT but knows what healthcare practitioners need, including the privacy systems that are crucial to our work. It's easy to use - very little time is spent working it out as it has such a straightforward, clean interface. I love the system of prompts and have refined mine to get what I need. I tried many AI programs and Bastion hits the mark. I kept going back to it and finally just stayed! Cons I can't think of many cons. If pressed, being able to select British spellings would be great, but you can ask Bastion to add use them in your prompt. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Owner Hospital & Health Care ### "Zero customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 3, 2024 Poor. Unless they provide some assistance i will cancel my service Pros Price is great. Concept is great but the functionality with the program is a disaster. Cons No customer service. I've met with the two twice, issues are still not resolved Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Alexis A. CEO Writing and Editing ### "Psychological Report Writing Made Easy with BastionGPT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2023 We are solving the problem of the shortage of psychologists, by writing their reports faster, so they can see more clients! Pros I love that the creativity level can be placed at zero to endure there is no "new" or inaccurate information in the output. The HIPAA-compliance feature is a huge time saver because I do not have to take out identifying information. Cons When the last sentence or paragraph of output is incomplete.Cannot interact with PDFs Reasons for choosing BastionGPT HIPAA- compliance and the creativity level feature Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KK Kyle K. Psychologist Mental Health Care ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2023 Would recommend. Customer service was great Pros Secure summarization of data, customer services was great Cons Needs an API, and somtimes had issues with Azure Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.