# Baseline Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Baseline the right Club Management solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10012768/StatStak/reviews --- Baseline 4.8 (44) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Baseline Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews JL Joey L PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Using the system as an admin becomes easier the more you use it, and their have been more and more updates that help make your schedule more clear and easy to manage. Whenever I have a question their support team always answers in a timely manner with all the answers I need and they can help correct things on their end in an instant.“ February 3, 2026 BS Ben S General ManagerSports, 11 - 50 employeesUsed the software for: Less than 6 months. “So far the only real concern is that certain website design settings feel disjointed and hard to find.“ July 7, 2025 JL Joey L PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Having a no cost system that works really well is great for businesses just starting out.“ February 3, 2026 BP Brian P Sr ManagerEntertainment, 201 - 500 employeesUsed the software for: Less than 6 months. “When I ran into an issue, their support staff was quick, responsive, and able to resolve the issues in minutes via online chat.“ June 21, 2024 CS Colleen S Owner...Sports, 2 - 10 employeesUsed the software for: 6-12 months. “I love the customer ease of use of Baseline's mobile optimized website experience.“ February 4, 2026 ## Showing most helpful reviews Showing 1-25 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason H. Pitching Instructor Sports Used the software for: 1-2 years ### "Switching to StatStak is a no-brainer for any sports related business." August 12, 2025 5.0 I was skeptical at first when StatStak was brought to my attention but now that I have been a user for almost 2 years, I am a believer. It makes scheduling easy, saves my company literally thousands of dollars a year and integrates beautifully with my website. Pros Customer service is second to none. The whole crew is very attentive to details and quick to respond to questions. Cons There is a learning curve when you first use StatStak but once you are familiar with where everything is, the platform is a breeze to use. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) StatStak costs our company literally nothing to run. No monthly fees, no annual subscriptions. Review Source LD Lynn D. Community Engagement and Partnership Coordinator Director of Business Operations Sports Used the software for: 1-2 years ### "Baseline Software - Don't wait to give them a try!" February 12, 2026 5.0 Overall experience with Baseline has been great, they constantly listen to their clients and are always working on upgrades and improvements to the software. Pros Great software and value for the money. Along with great customer support. Migration from previous software was pretty easy. Cons Ability to fine tune payroll reports and have different pay structures fro example private lessons vs. camps and clinics Alternatives considered [Playbook](https://www.capterra.com/p/189592/Playbook/) Reason for choosing Baseline Just seemed like a better alternative... They made the transition to their software very easy... Switched from [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/)[SportsEngine](https://www.capterra.com/p/134125/SportsEngine/) cost and facility and team management options were a lot better than other software vendors we interviewed. Review Source BS Bryan S. Facility's Owner Sports Used the software for: 6-12 months ### "Best switch I could have made!" March 27, 2026 5.0 Excellent for setting up lessons, developing camps, and allow allowing instructors access to edit and set their own schedules. The pay platform works very well and the AI feature is excellent and very helpful. Pros Great customer service and very easy to use for myself and my customers. The AI feature is excellent for our instructors to be able to reschedule lessons and canceled or build events and lessons when necessary. Cons As they progress, there are often little bugs that can cause a few issues, but they are usually fixed immediately. Alternatives considered [GameDay](https://www.capterra.com/p/233291/GameDay/) Reason for choosing Baseline Better price and US based. More options with Baseline. Switched from [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) My clients hated EZ as the purchasing platform and sign up was very difficult Review Source LS Lindsay S. Owner Sports Used the software for: 1-2 years ### "I recommend! " March 20, 2026 4.0 It is a lot to learn BUT, there is SO much you can do with this site and it really looks nice to the users. Pros They work with you and have a designated person to assist with questions. They really do try to implement ideas to help your business thrive. Cons There have been some glitches along the way but, they’re always working hard to resolve these things as they arise and with any business that’s growing and evolving, there will be things to work through. Switched from [Swift](https://www.capterra.com/p/249705/Swift/) More options, marketing looks better for customers overall and saves money. Review Source JL Joey L. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Your perfect start up business scheduler " February 3, 2026 5.0 Overall we love using this system, at no charge to us and minimal fees to clients it works out for everyone. Our competition uses nothing similar to this which puts us ahead when it comes to booking any of our services! Pros Having a no cost system that works really well is great for businesses just starting out. Other services cost over $300 a month which adds up for new businesses. Using the system as an admin becomes easier the more you use it, and their have been more and more updates that help make your schedule more clear and easy to manage. Whenever I have a question their support team always answers in a timely manner with all the answers I need and they can help correct things on their end in an instant. We never had a second though on if we were missing payments or if a membership did not roll over, our customers have been able to manage their own memberships and book a lesson or cage with ease! Cons Though the system gets updated a lot with improvements to make everything better, these updates can come in the middle of creating an event or writing a mass email causing me to start all over again. After having to refresh the email or event does not save so that has to be done again. Switched from [Swift](https://www.capterra.com/p/249705/Swift/) Cost was around $300 a month plus they were taking a processing fee from the business on each purchase from a customer Review Source CS Colleen S. Owner... Sports Used the software for: 6-12 months ### "Great for me and my customers!" February 4, 2026 5.0 I love the customer service! I have a rep that I can text with any issue and she is super responsive and always helpful. The website is intuitive and allows me to make lots of edits easily. Pros I love the customer ease of use of Baseline's mobile optimized website experience. It allows my site to appear on brand and allows me to make quick adjustments based on what we want to offer our customers, whether it be special Hours, training opportunities, camps or clinics. I love the easy messaging features that allow me to blast out specials via email or text. No add ONS and extras, just east point and click. There are so many things I really like about the platform and have never regretted making the switch! Cons The process of porting my client list over was tedious and months later is still taking fine tuning. That has been the biggest drawback but making the switch was a necessary evil to get the great functionality of this platform. no regrets! Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) They couldn't customize the booking experience the way I needed and I also didn't like the website integration. Very difficult for my customers to book online which made the app a necessity but an extra step when trying to get customers to book ahead and buy memberships. Review Source CH Craig H. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Customer Service. SLipping on Programming" March 7, 2026 5.0 Pros Customer Support. \[sensitive content hidden\] has been so helpful to me and my staff. She is very responsive with her answers and explains everything in fine detail. Cons Workout Programming as it is not as user friendly as it should be to allow it to be more useful. If i want to adjust a clients workout, I can't update the block of future similar program days. Alternatives considered [Swiftify](https://www.capterra.com/p/187779/Swiftify/) Reason for choosing Baseline fit my needs as a performance center, gym, baseball facility Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Because GloFox customer service is garbage and over priced Review Source AB Andy B. Owner Sports Used the software for: 1-2 years ### "Great and getting better everyday!" February 15, 2026 5.0 Excellent, I would highly reccomend. It is not only great for the day to day, but for marketing, customer management, and several other admin areas. Pros The interface, the customer service, and willingness from the team to listen to input for system upgrades. Payment processing is also beyond easy. Cons can be glitching at times. Although it has gotten much better and continues to improve as the team listen to input. Review Source TM Tony M. Instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "A great product that will help every aspect of your business." March 2, 2026 5.0 Very easy to use! It's streamlined our client interactions, team building, and payment processing and recurring billing. Pros The ease of managing our client scheduling and payment processing for lessons. Our customers love the support. It's also great for our team management!! Cons Honestly there is very little to not like. If anything it would be getting used to a new way of doing things, which can be said for a lot of products. Review Source RM Rowena M. Trainer Sports Used the software for: Less than 6 months ### "Baseline is super easy and effective!" March 19, 2026 5.0 Overall my experience has been great. I’ve had customer service support when I’ve needed it. I’ve been able to creat and schedule events, as well as to receive payment for them. It’s all worked exactly as I needed. Pros The thing I like most about Baseline is how easy it is for me to create my schedule for my clients to go in and book me. It’s also very easy for them to pay and for me to get the money! I definitely think the value you get is worth the money. Cons Honestly everything has been great so far, but if I had to say I liked something the least I would say it was that it took me a little while to see who was registering for my events. I didn’t always get an email that I received a new sign up. Review Source TH Tommy H. Owner Sports Used the software for: Less than 6 months ### "StatStak is everything I need" December 13, 2024 5.0 Have enjoyed working with everyone. The platform is great Pros Easy interface. Clean. The system can handle everything I need Cons Some of the improvements I am told are coming will be nice. Being able to integrate my schedule with my Google or Apple calendar is needed. Switched from [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) Didn’t like the platform in terms of scheduling Review Source RC Rick C. Owner Facilities Services Used the software for: Less than 6 months ### "Thank you Statstak" October 10, 2024 4.0 So far it's been great. Damon and Nikki have been helpful and prompt in getting back to me quickly when I have needed help. Pros The ease that it has brought me to bring it payments automatically... Cons The camps and sign ups page... The ability to make it easier to see and find lists of those who have signed up. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Baseline The ease of use and not getting charged extra percentages to use the service... Review Source PS Patrick S. Owner Sports Used the software for: Less than 6 months ### "StatStak Exaclty What I Need" June 7, 2024 5.0 It’s been excellent. I couldn’t be happier. I’ve been looking for software like this for 12 years. Pros StatStak is exactly what I was looking for. Very straightforward for people to book sessions. Very efficient for me to fill the calendar with classes. Team management is clean. Customer service best I’ve ever experienced. Cons An app would be nice, but I’m only putting that because I have to write something! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Features such as blocking out rooms when a service is booked. Also cost. Review Source JG Jared G. Coach Sports Used the software for: 6-12 months ### "Great product" April 30, 2025 5.0 I enjoy the layout of the website, the easy accessibility of contact information, and the smoothness of the software. Pros I enjoy the smoothness of the software, the aesthetics of the website, and the way we can easily access contacts. Cons The website is buggy sometimes, tends to crash every so often. Not sure if this is my own computers fault, but seems to happen once a week or so. Review Source KR Katie R. Owner Sports Used the software for: 6-12 months ### "StatStak review" October 8, 2024 5.0 Communication is GREAT! Anytime I have an issue or a question the team is very quick to respond. Pros I like that I can do my scheduling and team management in one place. I also like the website design that they did for our business. Cons Scheudling could improve some. The developers are always making improvements so I know that this will happen soon. Alternatives considered [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) Reason for choosing Baseline Price and scheduling options were better. Review Source RB Rick B. General Manager Sports Used the software for: 1-2 years ### "StatStak Rocks" August 8, 2025 4.0 I like the front of my web pages and the flow and feel for my customers. Really need that payment plan option for my business. Pros Value, and the team is always making changes that help my business. Customer support is almost always on point and there to help Cons We run several camps that cost $600 - $1250, and we need to be able to bill for series with a payment plan. Also, every once in a while, when I am working to build something and a new update comes down and kills my progress, we call that getting StatSacked. Also, there have been a few times when we have been working and the page just drops - loses the web address and the screen goes white. Switched from [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) cost and some better features, and the basically was done with EZ. Review Source BS Ben S. General Manager Sports Used the software for: Less than 6 months ### "Knocksville 1st review" July 7, 2025 5.0 Our experience is overall very positive so far! Though, we haven't fully begun to utilize it with our clientele. Pros We really like its clean and ready to use design with website integration. I'm excited to finally allow our clients to book private lessons online and register with a connected payment. We were unable to do so before. Cons So far the only real concern is that certain website design settings feel disjointed and hard to find. Alternatives considered [TeamSnap](https://www.capterra.com/p/123208/TeamSnap/) Reason for choosing Baseline Recommended by our affiliates at USA Prime Southeast. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) system isn't built for baseball facilities Review Source BV Brandon V. Owner Sports Used the software for: Less than 6 months ### "Wheelhouse StatStak Review" June 16, 2025 5.0 We have gotten a ton of positive feedback since starting! The staff is always willing to help you as quickly as possible and offers solutions to any issues that may arise. This is something that is greatly appreciated Pros Extremely easy to use once you get going. Communication is fast and extremely helpful. \[sensitive content hidden\] is the BEST Cons The programming feature kicks kids out and then they have to restart from scratch vs starting where they left off with the numbers that they put in Alternatives considered [Exercise.com](https://www.capterra.com/p/152284/exercise-com/) Reason for choosing Baseline Payment was cheaper. Staff is very hands on. AI made it much easier to do scheduling Switched from [Upper Hand](https://www.capterra.com/p/151570/Upper-Hand/) Upperhand blamed my bank for late ACH payments to me. I purposely kept StatStak & Upperhand for 1 month to see if it was a bank issue and the results were very upsetting. They lied. I actually received 2-3 payments for every ONE payment from Upperhand. This often led to late payment fees and a ton of headaches on be backend for us. We actually really enjoyed Bridge since it was what we used for our strength tracking and more. However, having everyone in one place makes it more convenient for our clients Review Source HK Heather K. COO Sports Used the software for: 2+ years ### "Great Overall Platform" August 11, 2025 5.0 Always responsive and attentive! Anytime there's been an issue or just overall general questions, customer service is clearly a priority. Pros Customer Service is great! Developing processes based on feedback has always been top notch. \[sensitive content hidden\] are a pleasure to work with! Cons The fees for high priced memberships or services is sometimes hard for the customer to swallow. But we understand that we are putting this on the customer instead of our business. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) To offset the business cost onto the customer Review Source Rachel U. Business Manager Professional Training & Coaching Used the software for: Less than 6 months ### "Amazing Products and Staff" August 6, 2025 5.0 Love StatStak, which we would have switched years ago! We have spent thousands on fees and products memberships in the past. Pros Amazing support staff! Easy to use, for staff and back office. So excited to be saving money and have a great product. Cons Have not found anything yet, we are only a few months in but really impressed so far with all the features. Switched from [Paragon](https://www.capterra.com/p/235167/Paragon/) price and ease of use, all in one system Review Source GC Garrett C. Pitching Director Sports Used the software for: Less than 6 months ### "Quality Software for Sports Businesses" August 29, 2025 5.0 Overall, being able to process payments, organize teams, and program for athletes bring great value. Pros The scheduling, programming, and website design are my favorite features. The ability to provide support for our customers while also feature what need for our business is great. Cons The membership creation can be tricky at times, but still convenient. Could allow for custom date starts. Switched from [eSoft Planner](https://www.capterra.com/p/125063/eSoft-Planner-Software/)[LeagueApps](https://www.capterra.com/p/127065/LeagueApps/) Needed to update our scheduling and payment software to something more modern and all in one. Review Source PW Paul W. Executive Director Sports Used the software for: 1-2 years ### "Statstak is a GREAT platform" October 11, 2024 4.0 Customer support team is unlike anything else I've experienced with any platform I've ever worked with. The response time and knowledge of responses is incredible. That, and their continued improvements, make this a truly great platform. Pros This is absolutely built for our business. Nearly everything that we need is all in one place, allowing us to remove other ways that our business has operated in the past, and remove other platforms we are paying for. They continually update to improve and add features. Cons As they grow and update, there can be occasional bugs that happen. In particular, have noticed delivery reliability of the messaging function missing people from time to time. We are talking about a small number in 1000's of messages we send. Recently, they have made strides to help with this, which is appreciated. This is the only thing keeping this from a 5 star product. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Total functionality from a team management perspective. Much more of a "one stop shop" for everything we need. Review Source Rosario S. Owner Professional Training & Coaching Used the software for: Less than 6 months ### "ONE STOP SHOP FOR BASEBALL" August 18, 2025 5.0 Love it, and looking forward to taking advantage of ALL their programs as we grow. Other sites and programs you need to use plugins typically, here you dont! Pros It is a one stop shop for everything baseball website and management related. Customer service is the best! Cons NOTHING, love it all so far. The staff and admin are great. They help out when ever needed. Love everything. Review Source EL Emmanuel L. Coach Sports Used the software for: Less than 6 months ### "Fantastic! Awesome! " August 10, 2025 5.0 Extremely happy. Customer service has been on point every time I reach out. They take there time and make sure your questions get resolved. Pros Ease and player profile with stats. Overall customer service has been fantastic. Glad I made the switch Cons At first seemed overwhelming on using it but overall it became much easier and more user friendly. Nothing really bad to say Switched from [Upper Hand](https://www.capterra.com/p/151570/Upper-Hand/) Fees and website all in one. Makes life simpler Review Source LS Lukas S. Facility Manager Sports Used the software for: 6-12 months ### "180 Performance Center StatStak review" October 8, 2024 5.0 It has been a much more customer-friendly site to use than our old site with Mindbody! It’s easier to use on our end as well and makes our jobs simpler! The only downside again that we have struggled with is the reporting! It is easy to create events and copy lessons from one week to the next, saving us steps in the process! Pros The simplicity and customization of the website is very user-friendly! It is easy to make changes and updates when you need to! The company is always making updates and changes to the functionality of the website as well which is cool to see and the team is awesome to work with! We also use it to house our travel ball team information which has been very easy to use! Cons The financial reporting has never really lined up with what our bank accounts say, which makes us nervous! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We thought that StatStak would be easier and more efficient to use and so far I believe we were right! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.