--- title: "Ingrid Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ingrid Software - reviews, pricing plans, popular comparisons to other Transportation Management products and more." source_url: "https://www.capterra.com/p/10012813/Ingrid/" page_type: "product" language: "en" --- # Ingrid Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Ingrid ## What is Ingrid? Ingrid Delivery Platform connects merchants, carriers and consumers to create a better shopping experience for everyone. Ingrid Checkout is a delivery selection module that presents accurate delivery information for every customer (including delivery times, price, and available carriers). Ingrid Tracking provides shipping transparency for customers, reducing 'where is my order' tickets. Ingrid Returns converts returns to exchanges with AI-driven customer personalization, allows one-click returns for a great customer experience, and gives actionable insights to reduce your future return rate. Ingrid also offers a transport management and In-store solution. ## What is Ingrid used for? [Shipping](https://www.capterra.com/shipping-software/)[Delivery Management](https://www.capterra.com/delivery-management-software/)[Transportation Management](https://www.capterra.com/transportation-management-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ingrid?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ingrid.com&name=Ingrid) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ingrid 4.6 (10) VS. [4.6 (960)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting Price Contact vendor Starting Price $14.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (10) Ease Of Use 4.5 (500) Value For Money 4.4 (7) Value For Money 4.4 (452) Customer Service 4.8 (10) Customer Service 4.3 (430) ## Ingrid alternatives [4.8 (827)](https://www.capterra.com/p/146146/Shippo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [ShipTime](https://www.capterra.com/p/198849/ShipTime/) [4.6 (500)](https://www.capterra.com/p/198849/ShipTime/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198849/ShipTime/) Highest Rated [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) [4.9 (1,006)](https://www.capterra.com/p/172133/Pirate-Ship/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172133/Pirate-Ship/) [Freightview](https://www.capterra.com/p/136895/Freightview/) [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136895/Freightview/) [View all alternatives](https://www.capterra.com/p/10012813/Ingrid/alternatives/) ## FAQs about Ingrid Overview ### Which roles and teams benefit most from Ingrid? Ingrid is most used by ecommerce leaders, logistics teams, and operations executives who need to streamline delivery choices and checkout performance. Product and project managers use it to coordinate implementation and improve customer experience, while distribution and logistics specialists rely on it to optimize shipping workflows, carrier integration, and fulfillment efficiency. Answer based on 10 reviews Overview ### What company size and industries is Ingrid built for? Ingrid is built mainly for small businesses in consumer goods, with 70% of reviewers from small companies and 30% from that industry. It also serves apparel and fashion and pharmaceuticals, each at 20%, plus midsize and enterprise teams, and is commonly used for delivery management. Answer based on 10 reviews Features and Usability ### What are the key features of Ingrid? Ingrid offers carrier management, shipment tracking, and reporting/analytics as its core features. Carrier management supports coordination with shipping providers, shipment tracking monitors parcel status, and reporting/analytics provides data on delivery performance and shipping activity. Getting Started and Support ### What training and onboarding options does Ingrid offer? Ingrid provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction and shared walkthroughs, while documentation offers written reference material for self-paced review of setup steps and product features. Getting Started and Support ### What customer support options does Ingrid offer? Ingrid provides email/help desk, FAQ/forum, knowledge base, and phone support. These support channels give users multiple ways to get help, although no reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,464 Transportation Management reviews Capterra reviewers point to these as the transportation management features buyers care about most: - **Real-Time Monitoring** (**51%** of reviewers rated this feature as critical) - **Dispatch Management** (**54%**) - **Delivery Tracking** (**46%**) Ingrid focuses on other transportation management capabilities that reviewers also value, including **Shipment Tracking** (**51%**). This feature gives businesses a clear view of shipment status across the delivery process, helping teams monitor movement, improve visibility, and respond faster to updates or delays. Get Advice We can help you find the software with the features you need. Features 4.4 (10) 4.4 Based on 10 reviews ## Pricing Value for money 4.4 (7) ### Starting price Free trial not available Value for money 4.4 (7) 4.4 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (10) 4.8 Based on 10 reviews ## User reviews Overall rating 4.6 Based on 10 reviews Filter by rating 5(6) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ML Malin L. Logistics developer Pharmaceuticals ### "Great platform for companies who want to evolve their checkout" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 19, 2024 Ingrid is a company with close support to its customers who listen to and take action on your ideas. Their platform has a lot of good features and it's constantly evolving. Pros I like that Ingrid is an innovative and actionable company that listen to our challanges and development idéas. The weekly follow up with CSM makes improvement easy! The platform is user friendly and support you in reaching your KPIs. Cons Sometimes you can feel that Ingrid is a growing company where the backlog for support tickets increase. Hence response time for smaller issues can take some time to get solved. Support is always great though! Switched from [nShift](https://www.capterra.com/p/174448/Consignor/) Better solution for A/B testing and ETA. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MJ Mattias J. Product Manager Cosmetics ### "Easy accessible optimizing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 19, 2024 Its been both fun and Great collaboration and a software that Pros Easy to use and a lot of experiment opportunities in order to optimize revenue and customer satisfaction. We've been able to elevate our freight game since starting to use Ingrid. Cons We've had some issues with error messages that we have needed support with that would have been nice to be able to solve ourselves, especial when they are having a big backlog. Always great support though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PE Pontu E. Chief Operating Officer Apparel & Fashion ### "Great delivery platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 11, 2024 Supportive and solution oriented account managers, easy to use, easy to do changes and test new shipping solutions. Overall very good. Pros User friendly backoffice, great A/B testing functionality Cons No availablity of raw data extraction but I know a analytics solution is on its way Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CA Christoffer A. Head of logistic development Pharmaceuticals ### "Ingrid an very inovative company who are set for the future" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2024 Im happy to work with Ingrid and the team in a management position. They are flexivble and want to adopt and develope roadmap after customer needs. Pros They are very inovative in the check-out step and always ahead compared to competitors. Cons Its an inovative and young company and are learning and adopting. Sometimes some SOP are not set in advance before launch but they are getting better on that. Switched from [nShift](https://www.capterra.com/p/174448/Consignor/) Delivery experience and check-out roadmap Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NE Nils Erik A. Logistics Systems Controller Consumer Goods ### "Ingrid Checkout v1" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2024 Very happy. Easy to use, fast support and all issues have been solved quickly Pros Ease of setup and admin. Most forwarders already available and ready to use with almost no issues when setting up Cons I miss some feature on currency to make it possible to just add multiple pricing per currency and not just one setup per currency. Not huge issue, but believe it would make it easier Perhaps also a more "friendly" way to add information lines below the option in checkout Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS Stefan S. COO Retail ### "Good product for E-commerce players" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2024 Very good functionality and good team behind the solution. Will growe rapidly. Pros In a market where freight cost is a huge part of the P&L it´s of great importance to have an integrated solutions for freight checkout and TMS which can bring easy tests and value to the company. Cons A lot of functions is included for handling freight alternatives but we will develop many more togheter. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EC Erik C. Distribution and Logistics Manager Textiles ### "Ingrid - A customer focused company!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 23, 2024 Pros The carrier administration, the tracking functionality and the quick support. Also the willingness to understand the needs of the customer and translate this into development. Cons I do not have any improvement points right now. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CK Christoffer K. Head of Ecommerce Apparel & Fashion ### "Great solution for our global needs!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 8, 2023 Pros The possibility to very easily AB test within the platform. Cons Some shipping integrations may not exist and can take a long time for Ingrid to integrate. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SR Sara R. Logistic Development manager Consumer Goods ### "Go with ingrid for quick support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 16, 2023 Pros Ingrid is providing us a really quick support and are always eager to help out whenever needed. Cons Have discovered some errors previously regarding extra leadtime when having multiple warehouse. I would also appreciate a "quick guide" on how to do simple changes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Adrian L. Project manager Consumer Goods ### "Ingrid X SkalHuset" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 11, 2023 Pros Simplicity and ease of use, while still offering more advanced possibilities for the more experienced user. Furthermore the support, help and feedback is valued and Ingrid really makes an effort to help their ecom users to succeed and reach their expected targets for the investment. The collaboration with Ingrid doesn't stop after onboarding and go-live, they continue to help out with all future questions and advancements to further advance the customers business. Cons Ingrid has some problems, but the biggest one is definitely their current backlog. Bug reporting, integration of new carriers, timeframe from suggestion to implementation of potential future features is a bit too long at the moment. To clarify I want to add that this isn't related to integration, that all worked fine. The issue at hand is after the customer is onboarded, any future addition can take a bit of time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10012813/Ingrid/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.