# Ingrid Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Ingrid Software - reviews, pricing plans, popular comparisons to other Transportation Management products and more.

Source: https://www.capterra.com/p/10012813/Ingrid

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# 

 Ingrid Software Review 2026: Features, Integrations, Pros & Cons

Last updated on December 22, 2024

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Ingrid

## What is Ingrid?

Ingrid Delivery Platform connects merchants, carriers and consumers to create a better shopping experience for everyone. Ingrid Checkout is a delivery selection module that presents accurate delivery information for every customer (including delivery times, price, and available carriers). Ingrid Tracking provides shipping transparency for customers, reducing 'where is my order' tickets. Ingrid Returns converts returns to exchanges with AI-driven customer personalization, allows one-click returns for a great customer experience, and gives actionable insights to reduce your future return rate. Ingrid also offers a transport management and In-store solution.

## What is Ingrid used for?

[Shipping](https://www.capterra.com/shipping-software/)[Delivery Management](https://www.capterra.com/delivery-management-software/)[Transportation Management](https://www.capterra.com/transportation-management-software/)

Top alternative

Featured

Overall rating

Based on 10 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for Ingrid?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ingrid.com&name=Ingrid)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Ingrid

4.6 (10)

VS.

[4.7 (356)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/)

Starting Price

Contact vendor

Starting Price

$24

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (10)

Ease Of Use

4.5 (356)

Value For Money

4.4 (7)

Value For Money

4.6 (321)

Customer Service

4.8 (10)

Customer Service

4.8 (341)

## Ingrid alternatives

[4.6 (951)](https://www.capterra.com/p/155621/ShipStation/reviews/)

Starting price

$14.99

Per User, Per Month

[4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/)

Starting price

$149.00

Per User, Per Month

[4.2 (233)](https://www.capterra.com/p/29249/Express/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.8 (825)](https://www.capterra.com/p/146146/Shippo/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/10012813/Ingrid/alternatives/)

## Pricing

Value for money

4.4 (7)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.4 (7)

4.4

Based on 7 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.8 (10)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (10)

4.8

Based on 10 reviews

## User reviews

Overall rating

4.6

Based on 10 reviews

Filter by rating

5(6)

4(4)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

ML

Malin L.

Logistics developer

Pharmaceuticals

### "Great platform for companies who want to evolve their checkout"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

December 19, 2024

Ingrid is a company with close support to its customers who listen to and take action on your ideas. Their platform has a lot of good features and it's constantly evolving.

Pros

I like that Ingrid is an innovative and actionable company that listen to our challanges and development idéas. The weekly follow up with CSM makes improvement easy! The platform is user friendly and support you in reaching your KPIs.

Cons

Sometimes you can feel that Ingrid is a growing company where the backlog for support tickets increase. Hence response time for smaller issues can take some time to get solved. Support is always great though!

Switched from

[nShift](https://www.capterra.com/p/174448/Consignor/)

Better solution for A/B testing and ETA.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MJ

Mattias J.

Product Manager

Cosmetics

### "Easy accessible optimizing"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 19, 2024

Its been both fun and Great collaboration and a software that

Pros

Easy to use and a lot of experiment opportunities in order to optimize revenue and customer satisfaction. We've been able to elevate our freight game since starting to use Ingrid.

Cons

We've had some issues with error messages that we have needed support with that would have been nice to be able to solve ourselves, especial when they are having a big backlog. Always great support though.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PE

Pontu E.

Chief Operating Officer

Apparel & Fashion

### "Great delivery platform!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 11, 2024

Supportive and solution oriented account managers, easy to use, easy to do changes and test new shipping solutions. Overall very good.

Pros

User friendly backoffice, great A/B testing functionality

Cons

No availablity of raw data extraction but I know a analytics solution is on its way

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CA

Christoffer A.

Head of logistic development

Pharmaceuticals

### "Ingrid an very inovative company who are set for the future"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 17, 2024

Im happy to work with Ingrid and the team in a management position. They are flexivble and want to adopt and develope roadmap after customer needs.

Pros

They are very inovative in the check-out step and always ahead compared to competitors.

Cons

Its an inovative and young company and are learning and adopting. Sometimes some SOP are not set in advance before launch but they are getting better on that.

Switched from

[nShift](https://www.capterra.com/p/174448/Consignor/)

Delivery experience and check-out roadmap

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NE

Nils Erik A.

Logistics Systems Controller

Consumer Goods

### "Ingrid Checkout v1"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 17, 2024

Very happy. Easy to use, fast support and all issues have been solved quickly

Pros

Ease of setup and admin. Most forwarders already available and ready to use with almost no issues when setting up

Cons

I miss some feature on currency to make it possible to just add multiple pricing per currency and not just one setup per currency. Not huge issue, but believe it would make it easier Perhaps also a more "friendly" way to add information lines below the option in checkout

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SS

Stefan S.

COO

Retail

### "Good product for E-commerce players"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 26, 2024

Very good functionality and good team behind the solution. Will growe rapidly.

Pros

In a market where freight cost is a huge part of the P&L it´s of great importance to have an integrated solutions for freight checkout and TMS which can bring easy tests and value to the company.

Cons

A lot of functions is included for handling freight alternatives but we will develop many more togheter.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EC

Erik C.

Distribution and Logistics Manager

Textiles

### "Ingrid - A customer focused company!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 23, 2024

Pros

The carrier administration, the tracking functionality and the quick support. Also the willingness to understand the needs of the customer and translate this into development.

Cons

I do not have any improvement points right now.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CK

Christoffer K.

Head of Ecommerce

Apparel & Fashion

### "Great solution for our global needs!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 8, 2023

Pros

The possibility to very easily AB test within the platform.

Cons

Some shipping integrations may not exist and can take a long time for Ingrid to integrate.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SR

Sara R.

Logistic Development manager

Consumer Goods

### "Go with ingrid for quick support"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

November 16, 2023

Pros

Ingrid is providing us a really quick support and are always eager to help out whenever needed.

Cons

Have discovered some errors previously regarding extra leadtime when having multiple warehouse. I would also appreciate a "quick guide" on how to do simple changes.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AL

Adrian L.

Project manager

Consumer Goods

### "Ingrid X SkalHuset"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 11, 2023

Pros

Simplicity and ease of use, while still offering more advanced possibilities for the more experienced user. Furthermore the support, help and feedback is valued and Ingrid really makes an effort to help their ecom users to succeed and reach their expected targets for the investment. The collaboration with Ingrid doesn't stop after onboarding and go-live, they continue to help out with all future questions and advancements to further advance the customers business.

Cons

Ingrid has some problems, but the biggest one is definitely their current backlog. Bug reporting, integration of new carriers, timeframe from suggestion to implementation of potential future features is a bit too long at the moment. To clarify I want to add that this isn't related to integration, that all worked fine. The issue at hand is after the customer is onboarded, any future addition can take a bit of time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/10012813/Ingrid/reviews/)

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