# Ingrid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ingrid the right Transportation Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10012813/Ingrid/reviews --- Ingrid 4.6 (10) [View alternatives](https://www.capterra.com/p/10012813/Ingrid/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 22nd, 2024 # Reviews of Ingrid Ease of use 4.7 Customer Service 4.8 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Malin L. Logistics developer Pharmaceuticals Used the software for: 1-2 years ### "Great platform for companies who want to evolve their checkout" December 19, 2024 5.0 Ingrid is a company with close support to its customers who listen to and take action on your ideas. Their platform has a lot of good features and it's constantly evolving. Pros I like that Ingrid is an innovative and actionable company that listen to our challanges and development idéas. The weekly follow up with CSM makes improvement easy! The platform is user friendly and support you in reaching your KPIs. Cons Sometimes you can feel that Ingrid is a growing company where the backlog for support tickets increase. Hence response time for smaller issues can take some time to get solved. Support is always great though! Switched from [nShift](https://www.capterra.com/p/174448/Consignor/) Better solution for A/B testing and ETA. Review Source CA Christoffer A. Head of logistic development Pharmaceuticals Used the software for: 2+ years ### "Ingrid an very inovative company who are set for the future" October 17, 2024 5.0 Im happy to work with Ingrid and the team in a management position. They are flexivble and want to adopt and develope roadmap after customer needs. Pros They are very inovative in the check-out step and always ahead compared to competitors. Cons Its an inovative and young company and are learning and adopting. Sometimes some SOP are not set in advance before launch but they are getting better on that. Switched from [nShift](https://www.capterra.com/p/174448/Consignor/) Delivery experience and check-out roadmap Review Source MJ Mattias J. Product Manager Cosmetics Used the software for: 6-12 months ### "Easy accessible optimizing" November 19, 2024 4.0 Its been both fun and Great collaboration and a software that Pros Easy to use and a lot of experiment opportunities in order to optimize revenue and customer satisfaction. We've been able to elevate our freight game since starting to use Ingrid. Cons We've had some issues with error messages that we have needed support with that would have been nice to be able to solve ourselves, especial when they are having a big backlog. Always great support though. Review Source PE Pontu E. Chief Operating Officer Apparel & Fashion Used the software for: 6-12 months ### "Great delivery platform!" November 11, 2024 5.0 Supportive and solution oriented account managers, easy to use, easy to do changes and test new shipping solutions. Overall very good. Pros User friendly backoffice, great A/B testing functionality Cons No availablity of raw data extraction but I know a analytics solution is on its way Review Source AL Adrian L. Project manager Consumer Goods Used the software for: 1-2 years ### "Ingrid X SkalHuset" October 11, 2023 4.0 Pros Simplicity and ease of use, while still offering more advanced possibilities for the more experienced user. Furthermore the support, help and feedback is valued and Ingrid really makes an effort to help their ecom users to succeed and reach their expected targets for the investment. The collaboration with Ingrid doesn't stop after onboarding and go-live, they continue to help out with all future questions and advancements to further advance the customers business. Cons Ingrid has some problems, but the biggest one is definitely their current backlog. Bug reporting, integration of new carriers, timeframe from suggestion to implementation of potential future features is a bit too long at the moment. To clarify I want to add that this isn't related to integration, that all worked fine. The issue at hand is after the customer is onboarded, any future addition can take a bit of time. Review Source SR Sara R. Logistic Development manager Consumer Goods Used the software for: 1-2 years ### "Go with ingrid for quick support" November 16, 2023 5.0 Pros Ingrid is providing us a really quick support and are always eager to help out whenever needed. Cons Have discovered some errors previously regarding extra leadtime when having multiple warehouse. I would also appreciate a "quick guide" on how to do simple changes. Review Source EC Erik C. Distribution and Logistics Manager Textiles Used the software for: 6-12 months ### "Ingrid - A customer focused company!" February 23, 2024 4.0 Pros The carrier administration, the tracking functionality and the quick support. Also the willingness to understand the needs of the customer and translate this into development. Cons I do not have any improvement points right now. Review Source NEA Nils Erik A. Logistics Systems Controller Consumer Goods Used the software for: 1-2 years ### "Ingrid Checkout v1" April 17, 2024 4.0 Very happy. Easy to use, fast support and all issues have been solved quickly Pros Ease of setup and admin. Most forwarders already available and ready to use with almost no issues when setting up Cons I miss some feature on currency to make it possible to just add multiple pricing per currency and not just one setup per currency. Not huge issue, but believe it would make it easier Perhaps also a more "friendly" way to add information lines below the option in checkout Review Source SS Stefan S. COO Retail Used the software for: Less than 6 months ### "Good product for E-commerce players" February 26, 2024 5.0 Very good functionality and good team behind the solution. Will growe rapidly. Pros In a market where freight cost is a huge part of the P&L it´s of great importance to have an integrated solutions for freight checkout and TMS which can bring easy tests and value to the company. Cons A lot of functions is included for handling freight alternatives but we will develop many more togheter. Review Source CK Christoffer K. Head of Ecommerce Apparel & Fashion Used the software for: 2+ years ### "Great solution for our global needs!" December 8, 2023 5.0 Pros The possibility to very easily AB test within the platform. Cons Some shipping integrations may not exist and can take a long time for Ingrid to integrate. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.