# Umbler Talk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Umbler Talk Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/10012853/Umbler-Talk --- # Umbler Talk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 12, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Umbler Talk ## What is Umbler Talk? Umbler Talk centralizes customer communication through WhatsApp into a shared team inbox designed for collaboration and efficiency. Teams can assign conversations, track interactions, and maintain organized communication with customers. Automation features help route conversations, respond to common inquiries, and reduce response times while ensuring that no message goes unanswered. ## What is Umbler Talk used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$198 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Umbler Talk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://umbler.com/br&name=Umbler Talk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Umbler Talk 4.8 (11) VS. [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price R$198 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (11) Ease Of Use 4.6 (1,766) Value For Money 4.5 (11) Value For Money 4.6 (1,516) Customer Service 4.6 (11) Customer Service 4.7 (1,535) ## Umbler Talk alternatives [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10012853/Umbler-Talk/alternatives/) ## FAQs about Umbler Talk Overview ### What company size and specific industries is Umbler Talk built for? Umbler Talk is designed for businesses of any size that depend on WhatsApp for sales, customer support, and relationship management. It fits companies that need team collaboration and automation around customer conversations, especially service, sales, and support teams managing high message volumes. Features and Usability ### What are the key features of Umbler Talk? Umbler Talk offers live chat, chatbot, and multi-channel communication for customer conversations, plus CRM, contact management, and customer database tools. It also includes lead capture, lead qualification, sales automation, workflow automation, reporting/analytics, and third-party integrations for managing sales and marketing activities. Integrations ### Which third-party tools and platforms does Umbler Talk integrate with? Umbler Talk integrates with 17 third-party tools, including CRM and sales platforms such as HubSpot CRM, Pipedrive, Zoho CRM, Agendor, Bitrix24, and Moskit, plus collaboration and automation tools like Slack, Trello, ClickUp, Make, Google Sheets, Discord, RD Station, Mautic, Asaas, Campaign, and WhatsApp. Getting Started and Support ### What training and onboarding options does Umbler Talk offer? Umbler Talk provides videos for training and onboarding. Videos give teams a self-paced way to review product features, follow setup steps, and revisit guidance as needed. This format supports reference during initial use and can be watched again for clarification. Getting Started and Support ### What customer support options does Umbler Talk offer? Umbler Talk provides Email/Help Desk, FAQ/Forum, and a Knowledge Base for customer support. These channels give users written guidance and ticket-based help for common questions and account issues. No reviewer feedback about support experience is available in the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chat/Messaging 4.8 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Alerts/Notifications 3.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Multi-Channel Communication 4.2 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Content Management 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Customer Database 4.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Interaction Tracking 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Umbler Talk 40 features Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatic reply functionality for incoming messages Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Assembly of graphs and charts for visualizing and tracking statistics/metrics The process of entering information or updating records in a computer system or database Import and export data to and from software applications Caters to sales teams Designed for small businesses Use AI to generate content in the form of text, images, videos, etc. Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow users to create, edit, and sort multiple notes Adjust communications based on previous interactions or personal preferences View and track pertinent metrics to find patterns and gain insights from data Define, track, and/or automate sales activities and sales processes Automate processes to manage leads, contacts, opportunities and sales activities Plan availability and assign specific time slots for tasks and resources Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (11) 4.7 Based on 11 reviews ## Pricing Value for money 4.5 (11) Free Trial Umbler Talk - Professional R$198.00 Per User,Per Month Umbler Talk - Enterprise R$258.00 Per User,Per Month Value for money 4.5 (11) 4.5 Based on 11 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (11) 4.6 Based on 11 reviews ## User reviews Overall rating 4.8 Based on 11 reviews Filter by rating 5(9) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MD MURILLO D. ASSISTENTE Chemicals ### "Ferramenta Muito boa" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 10, 2026 atende bem nossas necessidades no nosso dia a dia para o contato com nossos clientes e fornecedores. Pros A facilidade no uso da ferramenta no ajuda no nosso dia a dia para o contato com nossos clientes e fornecedores Cons o fato de não conseguirmos excluir/ modificar um contato ja criado, percebemos isso recentemente onde um contato foi criado errado e não conseguimos modificar o mesmo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Juan M. Desenvolvedor Mechanical or Industrial Engineering ### "Avaliação - PO ENERGY MOBILIDADE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 10, 2026 De maneira geral, a experiência está muito boa e satisfatória, restanto apenas pequenos ajustes para que o serviço seja cada vez melhor. Pros Facilidade, chatbots, suporte, integração, Agente de IA, Opções disponíveis na construção do chat, rapidez das mensagens Cons Tempo estabelecido para resposta do Webhook está muito curto, 10 segundos apenas, para processamento maior de dados, isso é ruim Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Anderson M. Gestor geral Law Enforcement ### "Gostei e recomendo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2026 Após 3 meses de uso estou adicionando mais usuários e ampliando a integração dentro da empresa. Experiência positiva. Pros A facilidade de uso e os gráficos intuitívos ajudam o operador iniciante a ganhar confiança rapidamente Cons A falta de um recurso específico no chatbot não me permitiu inlcluir uma função na nossa rotina. Usei a funcão agendamento para contornar. Alternatives considered [RD Station](https://www.capterra.com/p/180098/RD-Station/) Reasons for choosing Umbler Talk Preço e recomendação de outros usuários. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Bonifacio S. CEO Civic & Social Organization ### "Avaliação da Umbler" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2026 O atendimento é rápido, só as sugestões dadas poderiam ser mais rápidas para implementação. Mas no geral, é muito bom. Pros Versatilidade bem grande. Atendendo de modo satisaftório às exigências do mercado hoje e por um preço mais acessível do que outras plataformas do memso nicho Cons As sugestões dadas poderiam ser implementadas com maior agilidade. E um ponto a ser lavado em consideração é a questão da conexão com a API oficial da Meta. Não há sincronia 100% Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Umbler Talk mais barato e me atendia em tudo o que precisava Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FP Fernando P. Proprietario Accounting ### "Recomendo a plataforma" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 28, 2026 Satisfeita com a plataforma no geral. O Umbler Talk atende bem às necessidades de atendimento e automação, com boa usabilidade. Os pontos negativos são pontuais e não comprometem a experiência como um todo. Pros Facilidade e organização são os pontos mais fortes da plataforma. A interface é intuitiva, o gerenciamento dos atendimentos é prático e a visualização dos fluxos de chatbot é clara e bem estruturada. Cons O principal problema encontrado foi no envio de mensagens pela API, que apresentou instabilidades durante a integração com sistemas externos. Esse ponto impacta diretamente a automação dos atendimentos e merece atenção da equipe técnica. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Davi M. Orçamentista Consumer Services ### "Umbler Talk - Uma ótima plataforma para gestão de WhatsApp" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 26, 2026 Excepcional, um ótimo time de suporte que normalmente tem um bom tempo de resposta e qualidade na ajuda prestada. Além disso, possuí muitas ferramentas que melhoram seu controle e gestão de conversas com os clientes, potencializando suas vendas e etc. Pros Ótima centralização e controle para operações de vendas e serviços, nas quais possuem diversos setores e números de celulares que necessitam de contato direto com os clientes. Além disso, conta com ótimas ferramentas de automatização, como chatbots e agentes de I.A. Cons Constante manutenção dos servidores devido a mudanças da meta, o que não é culpa da plataforma, contudo, atrapalha o usuário devido as interrupções que ocorrem provenientes dessas manutenções. Além disso, o sistema de notificações que aparecem na tela/navegador (pop-up) poderia ser melhor, o usuário não é notificado sobre transferências, marcações internas de outros atendentes e algumas outras funcionalidades. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andre A. Diretor Primary/Secondary Education ### "Excelente experiencia " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2026 Num geral é uma empresa incrível e tem toda a facilidade da conciliação com o sistema ERP que uso, o que é maravilhoso Pros Gosto da praticidade todos os recursos conseguem funcionar de maneira intuitiva, além do design e agilidade Cons Só gostaria que tivesse como buscar por palavras na conversa, isso ajuda quando precisamos de replicar algo ou que é um contato não salvo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Taislaine K. Gerente comercial Leisure, Travel & Tourism ### "Experiência Excelente" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 13, 2026 Muito boa a experiência com a empresa. Sempre que precisei do suporte me atenderam muito bem e com agilidade. Pros Na Umbler o que mais gostei foi a possibilidade de trazer mais agilidade no atendimento, por meio de filtro de etiquetas, respostas rápidas e organização. Cons O que menos gostei na Umbler é a sincronização, em grande parte a mensagem custa enviar, da erro e tenho que conectar tudo novamente. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Djoni D. Coordenador Computer Software ### "Umbler 9/10" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 May 7, 2026 ótima, até o momento tem nos atendido conforme as demandas que necessitamos e julgamos essenciais para a nossa rotina. Pros Agilidade para pode responder os clientes e manter o histórico do contato sempre a mãos, assim facilitando o dia a dia. Cons Quando ele tem instabilidade, quedas em horário de pico e fato do suporte ser incialmente com IA, tirando completamente a experiência. Switched from [Talking Tree](https://www.capterra.com/p/10027937/Talking-Tree/) praticidade e funcionalidade que agora temos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM RAFAEL M. Diretor Information Technology and Services ### "Plataforma confiável com suporte eficiente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2026 No geral, minha experiência tem sido muito boa. A plataforma é estável, o suporte funciona bem e os problemas são resolvidos com agilidade. Isso traz segurança para usar no dia a dia sem preocupação Pros O suporte é realmente um diferencial. Sempre fui atendido com rapidez, clareza e eficiência, o que faz muita diferença no dia a dia. As soluções chegam rápido e sem burocracia. Cons Em alguns momentos, o atendimento inicial com IA pode dificultar um pouco quando a demanda é mais específica. Poderia haver uma transição mais rápida para o suporte humano nesses casos. Switched from [Zapier](https://www.capterra.com/p/130182/Zapier/) instabilidades no sistema e falta de suporte rápido Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Lincoln S. Sócio Administrativo Individual & Family Services ### "Minha experiência - EXCELENTE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2026 Pros Talk, em geral, funcionamento da plataforma, visual e vastas funcionalidades dentro da conversa, além de todas as opções contidas, a plataforma é leve, rápida, inteligente e, que até o momento zero bugs, o agente de IA , suporte quando acionado, retornam praticamente de forma instantânea, com soluções efetivas, atendentes capacitados, sempre bem dispostos e educados. Cons Acredito que se algum dia for viável para vossa empresa, implementar maior possibilidade de realizar chamadas de vídeos com os atendentes para exemplificação em plataforma teste, do atendente para nós clientes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.