--- title: "Umbler Talk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Umbler Talk Software - reviews, pricing plans, popular comparisons to other OCR products and more." source_url: "https://www.capterra.com/p/10012853/Umbler-Talk/" page_type: "product" language: "en" --- # Umbler Talk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Umbler Talk ## What is Umbler Talk? Umbler Talk is a WhatsApp communication platform designed to help businesses manage customer conversations, sales, and support in a single collaborative workspace. With a shared team inbox, companies can centralize WhatsApp messages, assign conversations to agents, and ensure faster and more organized responses to customers. The platform also includes automation tools such as chatbots, automated workflows, and smart routing to streamline repetitive tasks and improve response times. Umbler Talk helps teams collaborate efficiently by providing conversation history, internal notes, and clear ownership of each customer interaction. Businesses can also monitor performance through analytics and reports, gaining insights into response times, team productivity, and customer engagement. Ideal for sales and support teams that handle a high volume of WhatsApp conversations, Umbler Talk simplifies communication management while improving customer experience and operational efficiency. ## What is Umbler Talk used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$198 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Umbler Talk?[Manage this product listing](https://www.g2.com/products/pf-360-capture/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Umbler Talk 4.8 (13) VS. [4.7 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting Price R$198 Per User, Per Month Starting Price $7 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (13) Ease Of Use 4.8 (16,464) Value For Money 4.4 (13) Value For Money 4.7 (11,514) Customer Service 4.7 (13) Customer Service 4.5 (10,727) ## Umbler Talk alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.3 (6,998)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,464)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [View all alternatives](https://www.capterra.com/p/10012853/Umbler-Talk/alternatives/) ## FAQs about Umbler Talk Overview ### Which roles and teams benefit most from Umbler Talk? Umbler Talk is most used by business leaders, commercial managers, administrative teams, and developers who need faster internal and customer communication. Executives use it to oversee conversations and decisions, sales and coordination teams manage client follow-ups, while assistants and administrators streamline daily service workflows and operational responsiveness. Answer based on 11 reviews Overview ### What company size and industries is Umbler Talk built for? Umbler Talk is built for small businesses, which account for 100% of reviewers, especially in Accounting, Chemicals, and Civic & Social Organization, each at 9%. It serves businesses that depend on WhatsApp for sales, customer support, and relationship management, with customer communications management as the main use case for 71% of reviewers. Answer based on 11 reviews Features and Usability ### What are the key features of Umbler Talk? Umbler Talk offers live chat, chatbot, and multi-channel communication for customer conversations, along with CRM, contact management, and customer database features. It also includes lead capture, lead management, and lead qualification, plus automated responses, workflow automation, reporting and analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does Umbler Talk integrate with? Umbler Talk connects to 17 third-party tools, including CRM and sales platforms like Agendor, Bitrix24, HubSpot CRM, Moskit, Pipedrive, RD Station, and Zoho CRM, plus workflow and communication tools such as ClickUp, Discord, Google Sheets, Make, Mautic, Slack, Trello, WhatsApp, and Asaas. Getting Started and Support ### What training and onboarding options does Umbler Talk offer? Umbler Talk provides videos as its training option. Videos can support self-paced learning by showing product features, basic workflows, and setup steps in a visual format for teams that need reference material during onboarding. Getting Started and Support ### What customer support options does Umbler Talk offer? Umbler Talk provides Email/Help Desk, FAQ/Forum, and a Knowledge Base for customer support. These channels give users written guidance and direct assistance when needed. No reviewer feedback about support quality, response times, or common issues is available, so user experience details cannot be assessed. ## Features AI summary Based on 4,384 OCR reviews Capterra data shows that buyers of Customer Communications Management software rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Umbler Talk includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams a way to manage conversations across channels and respond to customers in real time. However, it does not offer **SMS Messaging**. Instead, it provides other features that reviewers also rate highly, such as **Third-Party Integrations** (**35%**) and **Alerts/Notifications** (**33%**), helping businesses connect communication workflows with other systems and keep teams informed so they can respond faster and maintain more consistent customer interactions. Chat/Messaging 4.8 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 4.2 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Third-Party Integrations 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Alerts/Notifications 3.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Content Management 4.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Customer Database 4.2 (5) 100.00% of 5 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Umbler Talk 40 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Responses: Automatic reply functionality for incoming messages - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Entry: The process of entering information or updating records in a computer system or database - Data Import/Export: Import and export data to and from software applications - For Sales Teams/Organizations: Caters to sales teams - For Small Businesses: Designed for small businesses - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Engagement: Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Notes Management: Allow users to create, edit, and sort multiple notes - Personalization: Adjust communications based on previous interactions or personal preferences - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Automation: Automate processes to manage leads, contacts, opportunities and sales activities - Scheduling: Plan availability and assign specific time slots for tasks and resources - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (13) 4.7 Based on 13 reviews ## Pricing Value for money 4.4 (13) Free Trial Umbler Talk - Professional R$198.00 Per User,Per Month Umbler Talk - Enterprise R$258.00 Per User,Per Month Value for money 4.4 (13) 4.4 Based on 13 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (13) 4.7 Based on 13 reviews ## User reviews Overall rating 4.8 Based on 13 reviews Filter by rating 5(11) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GR Gabriel R. Sócio Law Practice ### "Avaliação Umbler Talk do Roriz" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 2, 2026 A experiência vem sendo excelente. O atendimento é muito bom, a usabilidade é muito boa, tem todas as funções que qualquer escritório precisa para atendimentos Pros A interface da Umbler talk é muito boa, bonita, fácil de identificar as informações. A Umbler talk tem todas as ferramentas necessárias para que possamos proporcionar um atendimento eficiente ao cliente e manter a organização dentro da empresa, ferramentas essas que facilitam e agilizam o dia a dia do escritório. É tudo muito organizado. Os relatórios são ótimos para conseguir identificar gastos e outras métricas. É tudo muito intuitivo. Mas o principal da Umbler talk é o atendimento, eles dão um atendimento muito bom, realmente se empenham para deixar o cliente satisfeito. Cons O que menos gostei é a dificuldade de emitir relatórios das conversas. Baixá-las em um PDF. E também, está sendo bastante difícil ajustar o agente IA para que funcione corretamente e faça uma boa qualificação ou atendimento aos leads e clientes. Não tem tantas integrações com outros sistemas. A IA não é ilimitada, pago pelo agente e ainda pelos créditos para que funcione. Isso onera bastante o custo do escritório. Outras ferramentas não cobram para cada agente de IA e já vem pelo menos com uma certa quantidade de créditos para utilizar mensalmente. Alternatives considered [Kommo](https://www.capterra.com/p/120048/Kommo/) [Leadster](https://www.capterra.com/p/248283/Leadster/) [ChatGuru](https://www.capterra.com/p/212407/ZapGuru/) Reasons for choosing Umbler Talk Pela a imagem da empresa, pela interface, pelas funcionalidade e por ter alguns outros produtos dentro do ecossistema Umbler. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Diretor Geral Events Services ### "Excelente experiência" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2026 Experiência super positiva. De maneira geral bastante intuitivo, muito rápido para configurar e colocar em operação e o atendimento desde a venda até o suporte muito rápido e eficiente. Pros O atendimento é muito bom, com suporte ágil e prestativo. Também gostei bastante da facilidade de integração e da configuração da ferramenta. Cons A interface de conversas ainda pode evoluir, principalmente na organização, visualização e agilidade para localizar e acompanhar os atendimentos. Alternatives considered [ChatGuru](https://www.capterra.com/p/212407/ZapGuru/) Reasons for choosing Umbler Talk Preço, funcionalidades e atendimento foram essenciais. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD MURILLO D. ASSISTENTE Chemicals ### "Ferramenta Muito boa" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 10, 2026 atende bem nossas necessidades no nosso dia a dia para o contato com nossos clientes e fornecedores. Pros A facilidade no uso da ferramenta no ajuda no nosso dia a dia para o contato com nossos clientes e fornecedores Cons o fato de não conseguirmos excluir/ modificar um contato ja criado, percebemos isso recentemente onde um contato foi criado errado e não conseguimos modificar o mesmo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Juan M. Desenvolvedor Mechanical or Industrial Engineering ### "Avaliação - PO ENERGY MOBILIDADE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 10, 2026 De maneira geral, a experiência está muito boa e satisfatória, restanto apenas pequenos ajustes para que o serviço seja cada vez melhor. Pros Facilidade, chatbots, suporte, integração, Agente de IA, Opções disponíveis na construção do chat, rapidez das mensagens Cons Tempo estabelecido para resposta do Webhook está muito curto, 10 segundos apenas, para processamento maior de dados, isso é ruim Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Anderson M. Gestor geral Law Enforcement ### "Gostei e recomendo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2026 Após 3 meses de uso estou adicionando mais usuários e ampliando a integração dentro da empresa. Experiência positiva. Pros A facilidade de uso e os gráficos intuitívos ajudam o operador iniciante a ganhar confiança rapidamente Cons A falta de um recurso específico no chatbot não me permitiu inlcluir uma função na nossa rotina. Usei a funcão agendamento para contornar. Alternatives considered [RD Station](https://www.capterra.com/p/180098/RD-Station/) Reasons for choosing Umbler Talk Preço e recomendação de outros usuários. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Bonifacio S. CEO Civic & Social Organization ### "Avaliação da Umbler" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2026 O atendimento é rápido, só as sugestões dadas poderiam ser mais rápidas para implementação. Mas no geral, é muito bom. Pros Versatilidade bem grande. Atendendo de modo satisaftório às exigências do mercado hoje e por um preço mais acessível do que outras plataformas do memso nicho Cons As sugestões dadas poderiam ser implementadas com maior agilidade. E um ponto a ser lavado em consideração é a questão da conexão com a API oficial da Meta. Não há sincronia 100% Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Umbler Talk mais barato e me atendia em tudo o que precisava Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FP Fernando P. Proprietario Accounting ### "Recomendo a plataforma" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 28, 2026 Satisfeita com a plataforma no geral. O Umbler Talk atende bem às necessidades de atendimento e automação, com boa usabilidade. Os pontos negativos são pontuais e não comprometem a experiência como um todo. Pros Facilidade e organização são os pontos mais fortes da plataforma. A interface é intuitiva, o gerenciamento dos atendimentos é prático e a visualização dos fluxos de chatbot é clara e bem estruturada. Cons O principal problema encontrado foi no envio de mensagens pela API, que apresentou instabilidades durante a integração com sistemas externos. Esse ponto impacta diretamente a automação dos atendimentos e merece atenção da equipe técnica. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Davi M. Orçamentista Consumer Services ### "Umbler Talk - Uma ótima plataforma para gestão de WhatsApp" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 26, 2026 Excepcional, um ótimo time de suporte que normalmente tem um bom tempo de resposta e qualidade na ajuda prestada. Além disso, possuí muitas ferramentas que melhoram seu controle e gestão de conversas com os clientes, potencializando suas vendas e etc. Pros Ótima centralização e controle para operações de vendas e serviços, nas quais possuem diversos setores e números de celulares que necessitam de contato direto com os clientes. Além disso, conta com ótimas ferramentas de automatização, como chatbots e agentes de I.A. Cons Constante manutenção dos servidores devido a mudanças da meta, o que não é culpa da plataforma, contudo, atrapalha o usuário devido as interrupções que ocorrem provenientes dessas manutenções. Além disso, o sistema de notificações que aparecem na tela/navegador (pop-up) poderia ser melhor, o usuário não é notificado sobre transferências, marcações internas de outros atendentes e algumas outras funcionalidades. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andre A. Diretor Primary/Secondary Education ### "Excelente experiencia " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2026 Num geral é uma empresa incrível e tem toda a facilidade da conciliação com o sistema ERP que uso, o que é maravilhoso Pros Gosto da praticidade todos os recursos conseguem funcionar de maneira intuitiva, além do design e agilidade Cons Só gostaria que tivesse como buscar por palavras na conversa, isso ajuda quando precisamos de replicar algo ou que é um contato não salvo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Taislaine K. Gerente comercial Leisure, Travel & Tourism ### "Experiência Excelente" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 13, 2026 Muito boa a experiência com a empresa. Sempre que precisei do suporte me atenderam muito bem e com agilidade. Pros Na Umbler o que mais gostei foi a possibilidade de trazer mais agilidade no atendimento, por meio de filtro de etiquetas, respostas rápidas e organização. Cons O que menos gostei na Umbler é a sincronização, em grande parte a mensagem custa enviar, da erro e tenho que conectar tudo novamente. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Djoni D. Coordenador Computer Software ### "Umbler 9/10" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 May 7, 2026 ótima, até o momento tem nos atendido conforme as demandas que necessitamos e julgamos essenciais para a nossa rotina. Pros Agilidade para pode responder os clientes e manter o histórico do contato sempre a mãos, assim facilitando o dia a dia. Cons Quando ele tem instabilidade, quedas em horário de pico e fato do suporte ser incialmente com IA, tirando completamente a experiência. Switched from [Talking Tree](https://www.capterra.com/p/10027937/Talking-Tree/) praticidade e funcionalidade que agora temos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM RAFAEL M. Diretor Information Technology and Services ### "Plataforma confiável com suporte eficiente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2026 No geral, minha experiência tem sido muito boa. A plataforma é estável, o suporte funciona bem e os problemas são resolvidos com agilidade. Isso traz segurança para usar no dia a dia sem preocupação Pros O suporte é realmente um diferencial. Sempre fui atendido com rapidez, clareza e eficiência, o que faz muita diferença no dia a dia. As soluções chegam rápido e sem burocracia. Cons Em alguns momentos, o atendimento inicial com IA pode dificultar um pouco quando a demanda é mais específica. Poderia haver uma transição mais rápida para o suporte humano nesses casos. Switched from [Zapier](https://www.capterra.com/p/130182/Zapier/) instabilidades no sistema e falta de suporte rápido Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Lincoln S. Sócio Administrativo Individual & Family Services ### "Minha experiência - EXCELENTE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2026 Pros Talk, em geral, funcionamento da plataforma, visual e vastas funcionalidades dentro da conversa, além de todas as opções contidas, a plataforma é leve, rápida, inteligente e, que até o momento zero bugs, o agente de IA , suporte quando acionado, retornam praticamente de forma instantânea, com soluções efetivas, atendentes capacitados, sempre bem dispostos e educados. Cons Acredito que se algum dia for viável para vossa empresa, implementar maior possibilidade de realizar chamadas de vídeos com os atendentes para exemplificação em plataforma teste, do atendente para nós clientes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.