--- title: "Downtime Solutions Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Downtime Solutions Software - reviews, pricing plans, popular comparisons to other Forms Automation products and more." source_url: "https://www.capterra.com/p/10012992/Downtime-Solutions/" page_type: "product" language: "en" --- # Downtime Solutions Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Downtime Solutions ## What is Downtime Solutions? Whether scheduled or unscheduled, downtime in any system can cause major disruptions for patients and staff. With dbtech’s Downtime Solution, your organization will have real-time access to critical data, the ability to collect and document information electronically, and a much more timely and efficient electronic recovery process. ## What is Downtime Solutions used for? [Patient Management](https://www.capterra.com/patient-management-software/)[Hospital Management](https://www.capterra.com/hospital-management-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/) Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Downtime Solutions?[Manage this product listing](https://www.g2.com/products/db-technology-eforms/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Downtime Solutions 4.7 (3) VS. [### Caspio](https://www.capterra.com/p/137206/Caspio/) [4.6 (249)](https://www.capterra.com/p/137206/Caspio/reviews/) Starting Price Contact vendor Starting Price $600 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.4 (246) Value For Money 5.0 (3) Value For Money 4.3 (221) Customer Service 5.0 (3) Customer Service 4.5 (235) ## Downtime Solutions alternatives [TheraOffice](https://www.capterra.com/p/92918/TheraOffice/) [4.4 (27)](https://www.capterra.com/p/92918/TheraOffice/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/92918/TheraOffice/) Highest Rated [Health.NET](https://www.capterra.com/p/139876/Health-NET/) [4.8 (6)](https://www.capterra.com/p/139876/Health-NET/#reviews) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/139876/Health-NET/) [athenaOne](https://www.capterra.com/p/98735/athenaOne/) [3.8 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/98735/athenaOne/) [Health Cloud](https://www.capterra.com/p/172299/Health-Cloud/) [4.4 (67)](https://www.capterra.com/p/172299/Health-Cloud/#reviews) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172299/Health-Cloud/) ## FAQs about Downtime Solutions Overview ### What company size and specific industries is Downtime Solutions built for? Downtime Solutions is designed for hospitals and other medical facilities of any size, including small clinics, mid-sized healthcare organizations, and larger hospital systems. It is built for the healthcare sector, where managing downtime and continuity of care are important operational needs. Features and Usability ### What are the key features of Downtime Solutions? Downtime Solutions includes patient scheduling, patient records management, and patient flow management for clinical operations, plus medical billing and revenue management. It also offers compliance management, HIPAA compliant records, document storage, customizable forms and reports, alerts and notifications, and real-time reporting with activity tracking. Getting Started and Support ### What training and onboarding options does Downtime Solutions offer? Downtime Solutions provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars allow group learning, documentation offers written reference material, and videos provide self-paced walkthroughs. Getting Started and Support ### What customer support options does Downtime Solutions offer? Downtime Solutions provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. With no reviewer feedback available on support, user experience details such as response speed, helpfulness, or common frustrations cannot be assessed from the supplied data. ## Features AI summary Based on 2,052 Forms Automation reviews Not all medical practice management products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Practice Management** (**58%** of reviewers rated this feature as critical) - **Appointment Management** (**59%**) - **Patient Records Management** (**59%**) Downtime Solutions includes **Patient Records Management**, which gives practices a central place to store and review patient information. However, it does not include **Practice Management** or **Appointment Management**. Instead, the product offers other highly valued capabilities, including **HIPAA Compliant** (**68%**) and **Charting** (**64%**). These features help practices protect sensitive health data and maintain detailed clinical documentation, providing teams with tools to support compliance and informed patient care. Patient Records Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details HIPAA Compliant 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Customer Database 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Records Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Ability to record, store, update, and retrieve information Workflow Management 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Document Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Downtime Solutions 50 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Inventory Management: Track and manage inventory levels to maintain proper supply - Medical Billing: Manage billing and payments for a healthcare provider - Multi-Location: Manage and support multiple locations - Out-Patient Management: Care of patients who do not stay overnight - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Policy Management: Create, manage, and track policies and procedures within an organization - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (3) ### Starting price Free trial not available Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MG Maureen G. Manager Patient Financial Systems Hospital & Health Care ### "St. Joseph's Downtime Solutions - A Difference Maker" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 15, 2023 Using the RAS downtime solution has been a benefit for St. Joseph's as we have monthly scheduled events. Users are able to recover from the downtimes in less amount of time which helps a smoother workflow process for getting patients into the system quicker. Pros After implementing the RAS downtime solution we cut our downtime recovery process drastically. We have also been able to minimize the amount of split records since the EMPI information is available when selecting patients. This has also helped with ensuring we capture and recover all downtime registrations and visits. Cons The inability to have real bed board tracking to allow for easy use of moving and easily tracking patients for an extended down time. Reasons for choosing Downtime Solutions Since St. Joseph's did not have an electronic downtime solution, we partnered with DB Technology to help develop a downtime solution. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JC John C. Principal Owner Information Technology and Services ### "Downtime Solutions is a must have!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2023 By enabling staff to seamlessly input and store data, the solution significantly shortened the time needed for recovery. Previously, our organization used to require numerous hours to recover for each hour of downtime. However, with Downtime Solutions, this downtime was significantly diminished. This substantial decrease in recovery time directly leads to cost reductions and heightened operational effectiveness. Staff members can swiftly return to their duties, minimizing interruptions and maximizing productivity. Pros By integrating Downtime Solution into our disaster recovery strategy it has helped minimize the effects of outages and in turn provide continuous delivery of high-quality patient care. Cons This product has nothing to dislike about this product. Downtime Solutions has given our organization a feeling of security in case of downtime. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CC Cynthia C. Director, Administrative Systems Information Technology and Services ### "Ras Downtime Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 12, 2023 It was a very good experience. DB is very customer savvy, they are open to customizations to meet the needs of their customers and are great partners for any organization. Pros At SJH, we already had Ras in place and the users were very familiar with it. The system is very user friendly and training needed was minimal. The solution was a standalone solution with servers available in house and not dependent upon outside web, internet or cloud services in order to run. The cost of the solution was accommodating for the budget yet the feature functionality was robust and rich. Cons As development partners for the solution, it took more time than expected to get the application where we needed it and implemented. Reasons for choosing Downtime Solutions Cost and Flexibility Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.