# Downtime Solutions Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Downtime Solutions Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more.

Source: https://www.capterra.com/p/10012992/Downtime-Solutions/alternatives

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# 

 Downtime Solutions Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Downtime Solutions

## What is Downtime Solutions?

Whether scheduled or unscheduled, downtime in any system can cause major disruptions for patients and staff. With dbtech’s Downtime Solution, your organization will have real-time access to critical data, the ability to collect and document information electronically, and a much more timely and efficient electronic recovery process.

## What is Downtime Solutions used for?

[Patient Management](https://www.capterra.com/patient-management-software/)[Hospital Management](https://www.capterra.com/hospital-management-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for Downtime Solutions?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.dbtech.com&name=Downtime Solutions)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Downtime Solutions

4.7 (3)

VS.

[4.9 (59)](https://www.capterra.com/p/138518/eHospital-Systems/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (3)

Ease Of Use

4.9 (149)

Value For Money

5.0 (3)

Value For Money

4.8 (99)

Customer Service

5.0 (3)

Customer Service

4.9 (112)

## Downtime Solutions alternatives

[4.6 (249)](https://www.capterra.com/p/137206/Caspio/reviews/)

Starting price

$540.00

Per User, Per Month

[4.5 (22)](https://www.capterra.com/p/172299/Health-Cloud/#reviews)

Starting price

$350.00

Per User, Per Month

[4.4 (27)](https://www.capterra.com/p/92918/TheraOffice/reviews/)

Starting price

Contact vendor for pricing

[Availity](https://www.capterra.com/p/68854/Availity/)

[3.7 (149)](https://www.capterra.com/p/68854/Availity/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/68854/Availity/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customer Database

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

A collection of customer information such as contact details, demographics, previous interactions, etc.

HIPAA Compliant

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Compliant with HIPAA, which sets standards for sensitive patient data protection

Records Management

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Ability to record, store, update, and retrieve information

Workflow Management

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Create, design and manage workflows for repetitive tasks

Document Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Patient Records Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Downtime Solutions 49 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Private online space that lets businesses securely share documents and provide information access to clients

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

A collection of customer information such as contact details, demographics, previous interactions, etc.

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Create and securely store digital patient records

Store, manage and track all forms in a centralized location

Compliant with HIPAA, which sets standards for sensitive patient data protection

Information, data and reports that are being tracked over time

Care of patients who are admitted and stay in the hospital overnight

Track and manage inventory levels to maintain proper supply

Manage billing and payments for a healthcare provider

Manage and support multiple locations

Care of patients who do not stay overnight

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Book and manage patient appointments and follow-ups

Track and organize physician schedules and pertinent information

Manage physician availability and schedules

Create, manage, and track policies and procedures within an organization

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Ability to record, store, update, and retrieve information

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Monitor sales and make necessary adjustment in order to increase demand and revenue

Online portal through which end users can access the system, manage tasks, or obtain information

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Track and manage the scheduling of tasks

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.7 (3)

4.7

Based on 3 reviews

## Pricing

Value for money

5.0 (3)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (3)

5.0

Based on 3 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (3)

5.0

Based on 3 reviews

## User reviews

Overall rating

4.7

Based on 3 reviews

Filter by rating

5(2)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MG

Maureen G.

Manager Patient Financial Systems

Hospital & Health Care

### "St. Joseph's Downtime Solutions - A Difference Maker"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 15, 2023

Using the RAS downtime solution has been a benefit for St. Joseph's as we have monthly scheduled events. Users are able to recover from the downtimes in less amount of time which helps a smoother workflow process for getting patients into the system quicker.

Pros

After implementing the RAS downtime solution we cut our downtime recovery process drastically. We have also been able to minimize the amount of split records since the EMPI information is available when selecting patients. This has also helped with ensuring we capture and recover all downtime registrations and visits.

Cons

The inability to have real bed board tracking to allow for easy use of moving and easily tracking patients for an extended down time.

Reasons for choosing Downtime Solutions

Since St. Joseph's did not have an electronic downtime solution, we partnered with DB Technology to help develop a downtime solution.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JC

John C.

Principal Owner

Information Technology and Services

### "Downtime Solutions is a must have!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 13, 2023

By enabling staff to seamlessly input and store data, the solution significantly shortened the time needed for recovery. Previously, our organization used to require numerous hours to recover for each hour of downtime. However, with Downtime Solutions, this downtime was significantly diminished. This substantial decrease in recovery time directly leads to cost reductions and heightened operational effectiveness. Staff members can swiftly return to their duties, minimizing interruptions and maximizing productivity.

Pros

By integrating Downtime Solution into our disaster recovery strategy it has helped minimize the effects of outages and in turn provide continuous delivery of high-quality patient care.

Cons

This product has nothing to dislike about this product. Downtime Solutions has given our organization a feeling of security in case of downtime.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CC

Cynthia C.

Director, Administrative Systems

Information Technology and Services

### "Ras Downtime Solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 12, 2023

It was a very good experience. DB is very customer savvy, they are open to customizations to meet the needs of their customers and are great partners for any organization.

Pros

At SJH, we already had Ras in place and the users were very familiar with it. The system is very user friendly and training needed was minimal. The solution was a standalone solution with servers available in house and not dependent upon outside web, internet or cloud services in order to run. The cost of the solution was accommodating for the budget yet the feature functionality was robust and rich.

Cons

As development partners for the solution, it took more time than expected to get the application where we needed it and implemented.

Reasons for choosing Downtime Solutions

Cost and Flexibility

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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