--- title: "CaptainBook Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CaptainBook Software - reviews, pricing plans, popular comparisons to other Tour Operator products and more." source_url: "https://www.capterra.com/p/10013010/CaptainBook/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # CaptainBook Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CaptainBook ## What is CaptainBook? CaptainBook is the new Booking Management Software everyone is talking about! With its innovative smart Guide Management system, say goodbye to your guide scheduling issues and get ready to scale up your business. CaptainBook operates in Europe and USA, with hundreds of happy operators like you, from fishing tours to sailing, boating, diving, trekking, cooking, the platform really adapts to your needs. Enjoy a channel manager, digital waivers, triggered notifications, and many more! ## What is CaptainBook used for? [Tour Operator](https://www.capterra.com/tour-operator-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $800 Usage Based, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CaptainBook?[Manage this product listing](https://www.g2.com/products/captainbook/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CaptainBook 5.0 (11) VS. [4.8 (529)](https://www.capterra.com/p/163474/WeTravel/reviews/) Starting Price $800 Usage Based Starting Price $79 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (11) Ease Of Use 4.7 (529) Value For Money 5.0 (10) Value For Money 4.7 (503) Customer Service 5.0 (11) Customer Service 4.8 (523) ## CaptainBook alternatives [4.7 (473)](https://www.capterra.com/p/178518/Bokun/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (796)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (237)](https://www.capterra.com/p/122690/Rezdy/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,132)](https://www.capterra.com/p/135106/FareHarbor/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10013010/CaptainBook/alternatives/) ## FAQs about CaptainBook Overview ### Which roles and teams benefit most from CaptainBook? CaptainBook is most used by tour guides, activity instructors, and experience operators who manage bookings, schedules, and customer reservations. Owners, managers, and executive leaders use it to oversee daily operations, track availability, coordinate staff, and maintain visibility into tour and class activities. Answer based on 11 reviews Overview ### What company size and industries is CaptainBook built for? CaptainBook is built for small Leisure, Travel & Tourism businesses, which represent 100% of reviewers and 45% of users by industry. It also serves Hospitality organizations (27%) and Entertainment businesses (9%). The platform supports solo tourpreneurs, family businesses, and large tour operators managing bookings, with tour operator use cited by 100% of reviewers. Answer based on 11 reviews Features and Usability ### What are the key features of CaptainBook? CaptainBook offers activities booking and reservations management, plus booking management, calendar management, and a central reservation system. It also includes channel management, online booking, payment processing, credit card processing, invoice management, reporting and statistics, user management, and access controls/permissions for controlled operations. Integrations ### Which third-party tools and platforms does CaptainBook integrate with? CaptainBook integrates with Google Analytics 360, Google Calendar, Google Tag Manager 360, and Zapier. These catalog integrations cover analytics, scheduling, tag management, and automation, giving CaptainBook a focused set of connections for tracking activity, managing bookings, and linking data with other business tools. Getting Started and Support ### What training and onboarding options does CaptainBook offer? CaptainBook provides live online sessions, documentation, and videos for team training. Live online sessions support guided setup, documentation offers written reference material for key steps, and videos provide visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does CaptainBook offer? CaptainBook provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback about support quality is available here, so the support experience cannot be described beyond these listed channels. ## Features AI summary Based on 973 Tour Operator reviews Capterra data shows that buyers of tour operator software rank the following features as their top priorities: - **Booking Management** (**56%** of reviewers rated this feature as critical) - **Reservations Management** (**53%**) - **Payment Processing** (**53%**) CaptainBook supports all three of the features reviewers rate most highly: **Booking Management**, **Reservations Management**, and **Payment Processing**. Together, these capabilities help businesses manage tour availability, handle customer reservations accurately, and process payments efficiently, allowing teams to keep operations organized and deliver a smoother booking experience. Booking Management 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Payment Processing 4.9 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Pricing Management 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Tool used to determine accurate pricing and product eligibility for borrowers Activities Booking 5.0 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Allows businesses to offer customers reservations for a variety of activities. Central Reservation System 5.0 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Update and maintain information on inventory and rates to manage guest reservations in real time Reservations Management 5.0 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event CaptainBook 36 features ### All Features - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Payment Processing: Accept, record, and reconcile financial transactions - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Supplier Management: Manage all supplier data and operations - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Management: Built-in website builder or integration with third-party site --- Features 4.9 (11) 4.9 Based on 11 reviews ## Pricing Value for money 5.0 (10) Free Version Pay as you go 4% Corporate $800.00 Usage Based,Per Month Value for money 5.0 (10) 5.0 Based on 10 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Tag Manager 360](https://www.capterra.com/p/245657/Google-Tag-Manager/) ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 5.0 Based on 11 reviews Filter by rating Counts reflect reviews available in this feed. 5(11) 4(0) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful VR Verified Reviewer Chairman Used the software for: 1-3 years ### "Our Positive Experience with CaptainBook" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2025 Our experience with CaptainBook has been overwhelmingly positive. The platform has significantly streamlined our reservation process, making it more efficient and user-friendly. The intuitive interface ensures that both our staff and customers can navigate the system with ease, reducing the time and effort required to manage bookings. Pros The reservation system is straightforward to navigate, making the booking process smooth and efficient for both our staff and customers. Cons While customization is a strong point, integration with certain third-party applications was limited. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Tour Guide Used the software for: Less than 1 year ### "My small company and CaptainBook" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2024 I would like to thanks \[sensitive content hidden\] for the friendly and professional approach since the begging. I had a video chat with him, he explained everything and after that I could use CaptainBook. I had some doubts afterwards, and once again in a very short period of time I had the answer. Pros Since we start to lead customer trough Madeira Island on Jeep Adventures, we notice it would be fundamental to have a "own system" for booking on our website. After, many researches I found CaptainBook. It perfectly gives everything I need to run my small business with friendly fares and it integrates really well to my website. Cons Before the last updates, it was sometimes slower than now. I would say, it works better than other system who my competitors use according to their feedback. Basically, it is the best solution and it is very easy to install and start to make money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Tour Guide Used the software for: 1-3 years ### "A huge success to my travel agency, due to Captainbook" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2023 A crucial experience that was very much needed in my travel agency and solved all my problems with overbookings, tiered pricing, widgets visible or not visible as per my liking on my website, and so, so more. Pros Since a year, i own a travel agency for private tours and excursions in Chania, Crete. Being a professional historian tour guide, all the tours are done by me. Captainbook was crucial and had already embedded all the futures that i needed on their system. Set up costs were zero, commission on their side is absolutely acceptable, and customer support is so good, that i have never ever had any better, on any transaction in my life. Just yesteday i uploaded a tour to an OTA and matching API key with them was a 5 min process, on a Sunday! I went far and beyond for this review, but trust me they are worth every penny. I will continue to use them on my site and looking forward to see their success! Cons Customer support is second to none. Honest pricing, friendly employees that will go the extra mile help your business and make you succeed with them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Powerful booking management software, ideal for water based activities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2023 We increased bookings, and I spend almost no time emailing guests as everything is automated. They fill the crew list online and I use the platform to generate my paperwork every morning to go to the port police to get the authorisation to set sail. I save so much time every day. And the best part is that I pay only a booking fee, so I don't pay anything in the winter when I don't operate. Pros Integrating with my website was a piece of cake, their support have been very helpful. I love the widget design, and how easy to use the mobile app is.My business is quite easy, I just do daily sailing tours and private sailings, but captainbook filled all the gaps. Cons I would love to see the website builder evolve into a landing page builder so I could make landing pages per product to catch new leads during my google ads campaigns (and on social). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Seamless Experience for Nautical Adventures!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2023 If you're in the business of maritime tours, Captain Book is a no-brainer. It streamlines the management process, impresses customers, and, overall, has been a significant asset in our operations. From boat tours to fishing expeditions, Captain Book ensures every journey sails smoothly from booking to boarding. Pros The software is intuitive and simple to navigate. It caters perfectly to those in the maritime activity business, making it effortless to set up and manage tours. New employees pick up on it swiftly, saving us time on training.I appreciate that this system is specifically designed for nautical activities. Features such as boat availability management, reschedule captains management.Customers have remarked on the ease of booking their tours, which has led to increased bookings and fewer errors. The real-time calendar helps us avoid overbooking and keeps everything in sync.The secure payment gateway integration means no more hassles with third-party apps. This has made transactions a breeze and has instilled confidence in our customers.Anytime we had questions or minor glitches, the support team was prompt, knowledgeable, and friendly. Cons While the software itself is user-friendly, the initial setup took a bit longer than anticipated. It wasn't a major hurdle, but having a more streamlined onboarding process could help new users hit the ground running faster. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Tour Guide Used the software for: 1-3 years ### "Absolute professionals" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2023 Flawless experience that even my customers on my private tours have commented.- They also send a reminder with SMS/ Email a day prior of the tour. Transaction safety and ease of use is paramount. Ihave been contacted by other software companies to change my software, but I declined and I will certainly promote Captainbook, that helped me on my first steps on my business, and I thank \[sensitive content hidden\] for that. Pros Absolute professionals with second to none customer care and satisfaction. My travel agency's booking system is theirs, on www.propercretanguide.gr and my success on my first business steps is wholeheartedly given to them. On whatever I needed, they were here to help me. Not only by mail/phone, but with their info hub as well online. Cons I cant find any, and i really try to. I hope this business goes bigger and bigger, because I have even asked custom things to be done to my booking engine and they said yes, despite not being paid by me- at least directly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Cooking lessons Used the software for: 3-5 years ### "Good and fast services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2023 Pros I like the speed, every question is answered very fast Cons The cost from the other platforms that are combined in captainbook Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 3-5 years ### "Great work!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2023 Pros CaptainBook‘s Customer support is unparalleled Cons Some functionalities still need work but it’s getting better every day! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Co-Founder and CEO Used the software for: Less than 1 year ### "Game-Changer for Tour Business!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2023 Our overall experience with CaptainBook has been overwhelmingly positive. It has proven to be an essential asset to our business, resulting in increased bookings and freeing up our time to focus on day-to-day operations. The software is user-friendly, with an interface and features that make it easy to navigate and utilize effectively. The support team is outstanding - quick to help and resolve any issues. Pros Onboarding and OTAs integrations were easy, and they are very helpful getting you up and running. The software is easy to use, and the handy app simplifies our booking management on the go. The automation features have significantly reduce manual tasks and saved us valuable time. What's particularly advantageous is that if we have no transactions, there is no cost. Cons We would love to see the integration of entrance tickets along with our self-guided tours. Such a seamless combination would not only streamline our operations but also provide visitors with a one-stop, hassle-free experience. We look forward to the potential enhancements that CaptainBook can bring to our operations and the exceptional experiences we provide to our visitors. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer tour guide Used the software for: 1-3 years ### "High quality booking management system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2024 Pros The support team is top notch! Their mobile app is super easy to use and the widget that I installed on my website is so pretty! Cons I thought in the beginning that I would be able to install everything by myself, but I was not tech savvy enough. No problem though, the support just helped me and everything was ready in less than a day! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10013010/CaptainBook/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.