# CaptainBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CaptainBook the right Tour Operator solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10013010/CaptainBook/reviews --- CaptainBook 5 (11) [View alternatives](https://www.capterra.com/p/10013010/CaptainBook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CaptainBook Ease of use 5.0 Customer Service 5.0 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Chairman Entertainment Used the software for: 1-2 years ### "Our Positive Experience with CaptainBook" March 26, 2025 5.0 Our experience with CaptainBook has been overwhelmingly positive. The platform has significantly streamlined our reservation process, making it more efficient and user-friendly. The intuitive interface ensures that both our staff and customers can navigate the system with ease, reducing the time and effort required to manage bookings. Pros The reservation system is straightforward to navigate, making the booking process smooth and efficient for both our staff and customers. Cons While customization is a strong point, integration with certain third-party applications was limited. Review Source Response from CaptainBook March 27, 2025 Thank you so much for your review, we're very happy that we had such a powerful impact on your operations!  Could you elaborate on the third-party applications integrations we are missing you would like to see? While we may miss some direct integrations, we have one of the most advanced Zapier integration of the market which enables you to connect to thousands of applications. I look forward to hearing more about your business case CD Cauã D. Tour Guide Hospitality Used the software for: 6-12 months ### "My small company and CaptainBook" May 13, 2024 5.0 I would like to thanks \[sensitive content hidden\] for the friendly and professional approach since the begging. I had a video chat with him, he explained everything and after that I could use CaptainBook. I had some doubts afterwards, and once again in a very short period of time I had the answer. Pros Since we start to lead customer trough Madeira Island on Jeep Adventures, we notice it would be fundamental to have a "own system" for booking on our website. After, many researches I found CaptainBook. It perfectly gives everything I need to run my small business with friendly fares and it integrates really well to my website. Cons Before the last updates, it was sometimes slower than now. I would say, it works better than other system who my competitors use according to their feedback. Basically, it is the best solution and it is very easy to install and start to make money. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing CaptainBook Better fares and easier starting. I got very dynamic experience since the first day. It has never disappointed me. Review Source Response from CaptainBook May 20, 2024 Thank you very much for this great review! We're delighted to know that you finally found a system that works for you. Feel free to use the "suggest feature" button on the top right corner of your workspace if you think we could do anything better, or if a piece of functionality is missing to make your experience perfect. Thank you again for sharing your thoughts! AP Apostolis P. Tour Guide Hospitality Used the software for: 1-2 years ### "A huge success to my travel agency, due to Captainbook" December 18, 2023 5.0 A crucial experience that was very much needed in my travel agency and solved all my problems with overbookings, tiered pricing, widgets visible or not visible as per my liking on my website, and so, so more. Pros Since a year, i own a travel agency for private tours and excursions in Chania, Crete. Being a professional historian tour guide, all the tours are done by me. Captainbook was crucial and had already embedded all the futures that i needed on their system. Set up costs were zero, commission on their side is absolutely acceptable, and customer support is so good, that i have never ever had any better, on any transaction in my life. Just yesteday i uploaded a tour to an OTA and matching API key with them was a 5 min process, on a Sunday! I went far and beyond for this review, but trust me they are worth every penny. I will continue to use them on my site and looking forward to see their success! Cons Customer support is second to none. Honest pricing, friendly employees that will go the extra mile help your business and make you succeed with them. Alternatives considered [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/)[Travelotopos](https://www.capterra.com/p/193377/Travelotopos/) Reason for choosing CaptainBook Better customer support, a true Greek company with great employees and two of the nicest founders that help me almost weekly still to this day via email, with no extra or hidden costs. Switched from [Travelotopos](https://www.capterra.com/p/193377/Travelotopos/) Excellent customer support and live walkthrough of their platform with the CEO of Captainbook explaining everything to me. No start up cost either! Review Source Response from CaptainBook January 23, 2024 Thank you for this amazing review! It really is a blessing to work with you! PS Panagiotis S. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Powerful booking management software, ideal for water based activities" August 30, 2023 5.0 We increased bookings, and I spend almost no time emailing guests as everything is automated. They fill the crew list online and I use the platform to generate my paperwork every morning to go to the port police to get the authorisation to set sail. I save so much time every day. And the best part is that I pay only a booking fee, so I don't pay anything in the winter when I don't operate. Pros Integrating with my website was a piece of cake, their support have been very helpful. I love the widget design, and how easy to use the mobile app is.My business is quite easy, I just do daily sailing tours and private sailings, but captainbook filled all the gaps. Cons I would love to see the website builder evolve into a landing page builder so I could make landing pages per product to catch new leads during my google ads campaigns (and on social). Review Source Response from CaptainBook January 23, 2024 Thank you so much for this review!  We would love to work on the website builder! The analytics part has been already shipped with the integration of Google Analytics 4, stay tuned for the next version of website builder, with AI! AK Alexandros K. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Seamless Experience for Nautical Adventures!" September 14, 2023 5.0 If you're in the business of maritime tours, Captain Book is a no-brainer. It streamlines the management process, impresses customers, and, overall, has been a significant asset in our operations. From boat tours to fishing expeditions, Captain Book ensures every journey sails smoothly from booking to boarding. Pros The software is intuitive and simple to navigate. It caters perfectly to those in the maritime activity business, making it effortless to set up and manage tours. New employees pick up on it swiftly, saving us time on training.I appreciate that this system is specifically designed for nautical activities. Features such as boat availability management, reschedule captains management.Customers have remarked on the ease of booking their tours, which has led to increased bookings and fewer errors. The real-time calendar helps us avoid overbooking and keeps everything in sync.The secure payment gateway integration means no more hassles with third-party apps. This has made transactions a breeze and has instilled confidence in our customers.Anytime we had questions or minor glitches, the support team was prompt, knowledgeable, and friendly. Cons While the software itself is user-friendly, the initial setup took a bit longer than anticipated. It wasn't a major hurdle, but having a more streamlined onboarding process could help new users hit the ground running faster. Review Source Response from CaptainBook January 23, 2024 Thank you very much for this review! We agree, the setup can be a bit more tech than we would like and we understand we still have work to do in this direction. I'm glad you could find the support always available to help you out AP Apostolis P. Tour Guide Leisure, Travel & Tourism Used the software for: 1-2 years ### "Absolute professionals" September 13, 2023 5.0 Flawless experience that even my customers on my private tours have commented.- They also send a reminder with SMS/ Email a day prior of the tour. Transaction safety and ease of use is paramount. Ihave been contacted by other software companies to change my software, but I declined and I will certainly promote Captainbook, that helped me on my first steps on my business, and I thank \[sensitive content hidden\] for that. Pros Absolute professionals with second to none customer care and satisfaction. My travel agency's booking system is theirs, on www.propercretanguide.gr and my success on my first business steps is wholeheartedly given to them. On whatever I needed, they were here to help me. Not only by mail/phone, but with their info hub as well online. Cons I cant find any, and i really try to. I hope this business goes bigger and bigger, because I have even asked custom things to be done to my booking engine and they said yes, despite not being paid by me- at least directly. Reason for choosing CaptainBook Excellent communication and demo by the administrators who solved all my questions and helped me get into the tour business game. Review Source Response from CaptainBook January 23, 2024 What a beautiful review! Thank you so much! It really warms our heart! We're very happy to have you with us and wish you all the best with your tour business! SG Sevasti G. Cooking lessons Food Production Used the software for: 2+ years ### "Good and fast services" December 18, 2023 5.0 Pros I like the speed, every question is answered very fast Cons The cost from the other platforms that are combined in captainbook Review Source Response from CaptainBook January 23, 2024 Thank you for the review! We understand some cost add up like payment processing, and this is why we are working at offering direct integration to your bank for payments! Stay tuned! EK Eleni K. Manager Hospitality Used the software for: 2+ years ### "Great work!" September 18, 2023 5.0 Pros CaptainBook‘s Customer support is unparalleled Cons Some functionalities still need work but it’s getting better every day! Review Source Response from CaptainBook January 23, 2024 Thank you for the review! As one of our early adopters, I can understand that you've been working with functionalities not 100% ready! I'm sure we will agree that the team is doing its best to make the platform top notch! KT Konstantinos T. Co-Founder and CEO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Game-Changer for Tour Business!" September 14, 2023 5.0 Our overall experience with CaptainBook has been overwhelmingly positive. It has proven to be an essential asset to our business, resulting in increased bookings and freeing up our time to focus on day-to-day operations. The software is user-friendly, with an interface and features that make it easy to navigate and utilize effectively. The support team is outstanding - quick to help and resolve any issues. Pros Onboarding and OTAs integrations were easy, and they are very helpful getting you up and running. The software is easy to use, and the handy app simplifies our booking management on the go. The automation features have significantly reduce manual tasks and saved us valuable time. What's particularly advantageous is that if we have no transactions, there is no cost. Cons We would love to see the integration of entrance tickets along with our self-guided tours. Such a seamless combination would not only streamline our operations but also provide visitors with a one-stop, hassle-free experience. We look forward to the potential enhancements that CaptainBook can bring to our operations and the exceptional experiences we provide to our visitors. Review Source Response from CaptainBook January 23, 2024 Thank you so much for this constructive feedback. We'd love to be able to support entrance tickets. I'll personally get back to you as soon as we have time to work on this. DA Despoina A. tour guide Leisure, Travel & Tourism Used the software for: 1-2 years ### "High quality booking management system" January 22, 2024 5.0 Pros The support team is top notch! Their mobile app is super easy to use and the widget that I installed on my website is so pretty! Cons I thought in the beginning that I would be able to install everything by myself, but I was not tech savvy enough. No problem though, the support just helped me and everything was ready in less than a day! Review Source Response from CaptainBook January 23, 2024 Thank you very much for your review! We're delighted that our customer success team made an impact on your journey! We look forward to helping your business grow! NA NIKOLAOS A. CEO Events Services Used the software for: 6-12 months ### "The best experience in booking engine" December 18, 2023 5.0 Pros Very easy to use. Very helpful staff. I live their calendar Cons Stripe earns also fees, maybe it will be better if the earnings go directly to your bank. Review Source Response from CaptainBook January 23, 2024 Hello! Thanks for the constructive feedback. I'm glad to officially announce that we're working at a direct bank connectivity. Watch this space! Similar Products Featured