# Callroute Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Callroute Software - reviews, pricing plans, popular comparisons to other Call Recording products and more.

Source: https://www.capterra.com/p/10013066/Callroute

---

# 

 Callroute Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 30, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Callroute

## What is Callroute?

At Callroute, we power hybrid voice, connecting Teams Phone, Webex Calling, contact centres, PBXs, and analogue devices through one secure, scalable cloud service. Trusted by 150K+ Teams users across 65+ countries, Callroute helps IT teams and MSPs scale Teams Phone faster. Most solutions stop at Teams or Webex Calling. Callroute goes further with an award-winning platform that unifies, automates, and simplifies modern voice. From simple setups to complex hybrid environments, manage users, numbers, and policies from one powerful portal. Our Orto product provides centralised number management, automated Teams provisioning, delegations with granular Roles-Based Access Control, across multiple Teams tenants, in one simple and powerful portal.

## What is Callroute used for?

[Telephony](https://www.capterra.com/telephony-software/)[IT Service](https://www.capterra.com/it-service-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)

Overall rating

Based on 22 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

£1.55

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Callroute

4.9 (22)

VS.

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

£1.55

Per User, Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (22)

Ease Of Use

4.3 (3,594)

Value For Money

4.6 (22)

Value For Money

4.2 (2,648)

Customer Service

5.0 (22)

Customer Service

4.3 (2,758)

## Callroute alternatives

[4.4 (2,883)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/10013066/Callroute/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Routing

4.9 (14)

92.86% of 14 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Third-Party Integrations

4.9 (14)

92.86% of 14 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Call Reporting

4.4 (10)

60.00% of 10 reviewers that rated this feature as important or highly important

Track and report on all incoming and outgoing calls

VoIP Connection

5.0 (10)

90.00% of 10 reviewers that rated this feature as important or highly important

Place/receive calls through voice over IP connection

Call Tracking

4.4 (8)

100.00% of 8 reviewers that rated this feature as important or highly important

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Call Transfer

4.9 (8)

87.50% of 8 reviewers that rated this feature as important or highly important

Transfers live calls to other agents

Callroute 43 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Private online space that lets businesses securely share documents and provide information access to clients

Computer-telephony integration is the use of computers to manage telephone calls

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Import and export data to and from software applications

For Cloud-based phone system that sends and receives calls via the internet.

Use AI to generate content in the form of text, images, videos, etc.

Drag and drop/visual interfaces that allow non-tech users to build without writing code

Document any changes or proposed changes made to business processes or workflows

Analyze and gain insights into data in real-time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Online portal through which end users can access the system, manage tasks, or obtain information

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Allow users to access multiple services after entering their login credentials once

Enables the connectivity to send and receive calls over the internet

Sample files or documents that could be customized as needed or used as is

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Place/receive calls through voice over IP connection

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.6 (22)

4.6

Based on 22 reviews

## Pricing

Value for money

4.6 (22)

Free Trial

Callroute Pay As You Go Plan

£1.55

Per User,Per Month

It includes:

-   From 1+ users
-   Per Teams voice user
-   30 day rolling contract
-   Bring your own carrier
-   Connect to Teams
-   Number Management
-   CDR reporting
-   Admin portal

Value for money

4.6 (22)

4.6

Based on 22 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

5.0 (22)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (22)

5.0

Based on 22 reviews

## User reviews

Overall rating

4.9

Based on 22 reviews

Filter by rating

5(19)

4(3)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

LM

Lawrence M.

IT Infrastructure Manager

Pharmaceuticals

### "A modern telephony integration provider without high costs"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 27, 2026

Fantastic! Ease of initial implementation, ease of renewals of services a year down the road (annual payment plan saved a decent amount too). Very responsive team if any issues crop up.

Pros

A very easy company to do business with, who will tailor a solution to your needs and fit in with your budgets. Well priced solutions.

Cons

It's not a PBX in the cloud, it's middleware to connect your telephony between classic DID/DDI numbers and modern communications systems such as Teams and SIP.

Switched from

[Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)

Wanted integration with Teams to remove the need for physical devices

Alternatives considered

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Reasons for choosing Callroute

Cost and ease of implementation of the solution.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 1, 2026

Hi Lawrence, thank you for the feedback! Glad to hear you are enjoying Callroute. We're thrilled that you found our team responsive and the solution easy to implement and renew, especially with the annual payment plan.

CL

Chris L.

IT Manager

Food Production

### "Great service for someone new to Teams Calling"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 26, 2026

Very good and helpfully to someone new to Teams Calling and understanding the Teams Admin requirements

Pros

Customer Support and Value for Money. Been very helpfully over the whole processing of Onboarding the system changes

Cons

None, there isn't anything we have and issue with. Web Portal is very good as well for when we don't use it often.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 27, 2026

Hi Chris, thank you for the feedback! We are glad to hear you are enjoying Callroute. It's great to hear that our team has been very helpful during your onboarding process.

AU

Anonymous User

IT Analyst

Insurance

### "Callroute phone system "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 26, 2026

Overall, my experience with Callroute was solid. The platform offered strong integration capabilities and simplified several aspects of voice routing and number management. While there were areas that could be more intuitive, the core functionality was dependable and added value operationally.

Pros

What I liked most about Callroute was how seamlessly it integrates with existing communication platforms. It removes a lot of the complexity around voice routing and number management, which makes day‑to‑day operations much smoother.

Cons

What I liked least about Callroute was that some features felt less intuitive than expected, which occasionally slowed down routine tasks. Reporting can be improved to show in depth details

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 1, 2026

Thanks for the review, we really appreciate your feedback. We’re continually working to improve the user experience, and we’re pleased to say our reporting has recently had a major overhaul to provide more detailed insights. If you’re interested, our service desk team would be more than happy to walk you through the new features and help you get the most out of them.

TM

Toby M.

Head of Service Management

Publishing

### "Overall very good. Its a simple product, easy to use"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

March 26, 2026

Overall very good. Its a simple product, easy to use. Company good to deal with, quick to respond to issues and knowledgeable support team

Pros

Easy to use. Quick to assign numbers to users. Very easy to find either free unused number or those that are allocated and who to. Tagging system is useful for reporting.

Cons

Changes happen without us knowing. Occasionally disconnects and so freezes or lags. Updates can sometimes take time to kick in, possibly due to the lagging

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 30, 2026

Hi Toby, thanks for the great feedback, we’re glad you’re finding the platform easy to use and that our support team has been helpful. We appreciate the points on change visibility and performance. We’re working on improving communication around updates and continuing to optimise reliability and speed. Thanks again for sharing your experience.

AG

Ashley G.

IT Technician

Government Administration

### "Callroute - More role flexibility would be great"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

March 26, 2026

Overall the experience using the Callroute system is a good one. It is easy to use and easy to understand.

Pros

Callroute is an easy to use system that allows us to assign phone numbers to our users quickly, with no delay between assignment and the ability for user to make calls. The customer support has always been helpful when needed.

Cons

I do find the roles that are available for use within the Callroute portal are quite limited. It would be great to have more flexibility around what you can allow users to do. For example, it shouldn't just be admins that can run a sync against AD.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 27, 2026

Thank you for the review. With regards to the admin roles / permissions, Callroute does offer the option to create custom roles to suit your needs. Please feel free to contact our support team who can share further details.

JN

Jack N.

Junior support technician

Information Technology and Services

### "Call route making calling easy "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

January 22, 2026

We have really enjoyed using callroute and are moving a lot of our clients to it and would recommend it to others

Pros

The ease to use while integrating with teams it makes managing the whole process easy along with reports making it easy to view incoming and outgoing calls

Cons

Sometimes navigating the interface to find call recordings can be hard and a lot of the time it’s hot and miss if the call recordings are there or not

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 27, 2026

Hi Jack, thanks for taking the time to leave a review. We really appreciate it. Call recordings are normally available for playback in near real time, but in some cases, they can take a little longer to process. We know how important quick and reliable access to recordings is, and this is an area we’re actively working to improve. Please do keep an eye on our release notes for upcoming updates, and if you ever need help locating recordings in the meantime, our support team will be happy to assist.

AU

Anonymous User

Service Desk Team Lead

Insurance

### "Callroute Telephony Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 22, 2026

We implemented Callroute around a year ago as a replacement for our legacy telephony system, which had a number of limitations and no integration with MS Teams. The experience with Callroute has been very positive. The Teams integration has been seamless, the reporting is robust, and the portal is easy to use. From an operational perspective, we now have far better control over call routing and number allocation. Overall, Callroute has proven to be a reliable and effective telephony solution, and we are very happy with the product and our decision to implement it.

Pros

Seamless integration with MS Teams. Strong reporting capability, providing clear visibility of call volumes, patterns, and performance metrics. Intuitive and well designed portal that is easy to use and manage. Good level of control over call routing and number allocation. Responsive and helpful support team.

Cons

No complaints or issues; the product serves us well and fully meets our current telephony and reporting requirements.

Switched from

[8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/)

We switched from 8x8 Contact Center because it didn’t integrate with Microsoft Teams in the way we needed and had limitations around call routing and reporting

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 27, 2026

Thank you for the great feedback. We really appreciate it. We’re glad to hear the Microsoft Teams integration, reporting, and portal usability are working well for you, and that you’re getting better control over call routing and number allocation. It’s also lovely to hear our support team has been helpful.

DM

Dave M.

Telephony Engineer

Health, Wellness and Fitness

### "Great partnership"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 5, 2026

Our partnership with Callroute has always been outstanding. Communication is seamless, and they consistently demonstrate exceptional customer focus. In the past, when configuration changes led to costly issues, they proactively identified the problem and alerted us quickly, enabling us to resolve it before it escalated. Many others would have let it slide, but Callroute truly goes above and beyond, this is the kind of partnership we value.

Pros

They are not just a partner; they are a true enabler of global telephony uptime. Their support is exceptionally responsive and a pleasure to work with, even on the rare occasions it’s needed.

Cons

I haven’t had the chance to explore the portal fully yet, but I’m confident it offers a wealth of features and functionality that could add real value. There’s likely a lot of useful information in there, and I’m looking forward to finding time to learn more and make the most of it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 26, 2026

Hi Dave, thank you for the lovely review! We’re delighted to hear that your experience with us has been consistently outstanding and seamless. The team will be thrilled to know their efforts to go above and beyond are appreciated.

JH

James H.

Technical Specialist - Collaboration

Packaging and Containers

### "Happy user"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 3, 2025

Has been great. This makes it much easier to manage numbers.

Pros

Ease of use and quick support when I have had any issues

Cons

Can't think of anything specific at this time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 10, 2025

Thank you for your review! We are so pleased to hear you are finding it much easier to manage your numbers.

EC

Elliott C.

ICT Network Support Officer

Government Administration

### "CallRoute/Orto"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 5, 2025

Overall, I couldn't fault them, Support have always responded quickly and accurately and the product itself has taken a weight off my teams shoulders in a very busy project.

Pros

The Orto product has allowed us to completely streamline the Teams Phone System provisioning process for around 3500 users, saving myself and my colleagues a lot of time. CallRoute as a company have a great support response and are also very open with sharing upcoming features and taking in feature requests

Cons

There are still some features that I think would be a great benefit to users that I can't see in the roadmap, however, as mentioned before CallRoute are very open with their roadmap.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 7, 2025

Thank you for your review! We are so pleased to hear how Orto has enabled you to streamline your Teams Phone provisioning and give your team more time back to focus on other projects. Please let us know about any features you would like to see on our Roadmap. You can submit a feature request online using the button on this page: https://callroute.com/roadmap.

[View all Reviews](https://www.capterra.com/p/10013066/Callroute/reviews/)

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