# Callroute Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Callroute the right Call Recording solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10013066/Callroute/reviews --- Callroute 4.9 (21) [View alternatives](https://www.capterra.com/p/10013066/Callroute/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 3rd, 2026 # Reviews of Callroute Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews Mizanur R Senior IT AnalystInsurance, 11 - 50 employeesUsed the software for: More than 2 years. “It removes a lot of the complexity around voice routing and number management, which makes day‑to‑day operations much smoother.“ March 26, 2026 AG Ashley G IT TechnicianGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years. “Callroute is an easy to use system that allows us to assign phone numbers to our users quickly, with no delay between assignment and the ability for user to make calls.“ March 26, 2026 LM Lawrence M IT Infrastructure ManagerPharmaceuticals, 51 - 200 employeesUsed the software for: 1-2 years. “Ease of initial implementation, ease of renewals of services a year down the road (annual payment plan saved a decent amount too).“ March 27, 2026 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jamie G. IT Manager Retail Used the software for: 1-2 years ### "Great product, easy to implement" March 28, 2024 5.0 The fact the service and overall feature offering has continually improved ever since we started with them. Pros The ease and support when moving to this solution, and its constant evolution over time. Cons When we took the service the portal lacked many of the features that are now available. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Callroute Overall cost and ease of implementation. Review Source Response from Sipsynergy April 3, 2024 Thank you for your review, Jamie! It's great to hear you you value the continuous development that goes into our products. The team build out new features and releases each month to keep improving user experience and increase the benefits to businesses. Lots more coming your way! LM Lawrence M. IT Infrastructure Manager Pharmaceuticals Used the software for: 1-2 years ### "A modern telephony integration provider without high costs" March 27, 2026 5.0 Fantastic! Ease of initial implementation, ease of renewals of services a year down the road (annual payment plan saved a decent amount too). Very responsive team if any issues crop up. Pros A very easy company to do business with, who will tailor a solution to your needs and fit in with your budgets. Well priced solutions. Cons It's not a PBX in the cloud, it's middleware to connect your telephony between classic DID/DDI numbers and modern communications systems such as Teams and SIP. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Callroute Cost and ease of implementation of the solution. Switched from [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) Wanted integration with Teams to remove the need for physical devices Review Source Response from Sipsynergy April 1, 2026 Hi Lawrence, thank you for the feedback! Glad to hear you are enjoying Callroute. We're thrilled that you found our team responsive and the solution easy to implement and renew, especially with the annual payment plan. JN Jack N. Junior support technician Information Technology and Services Used the software for: 1-2 years ### "Call route making calling easy " January 22, 2026 4.0 We have really enjoyed using callroute and are moving a lot of our clients to it and would recommend it to others Pros The ease to use while integrating with teams it makes managing the whole process easy along with reports making it easy to view incoming and outgoing calls Cons Sometimes navigating the interface to find call recordings can be hard and a lot of the time it’s hot and miss if the call recordings are there or not Review Source Response from Sipsynergy January 27, 2026 Hi Jack, thanks for taking the time to leave a review. We really appreciate it. Call recordings are normally available for playback in near real time, but in some cases, they can take a little longer to process. We know how important quick and reliable access to recordings is, and this is an area we’re actively working to improve. Please do keep an eye on our release notes for upcoming updates, and if you ever need help locating recordings in the meantime, our support team will be happy to assist. VR Verified Reviewer Service Desk Team Lead Insurance Used the software for: 1-2 years ### "Callroute Telephony Review" January 22, 2026 5.0 We implemented Callroute around a year ago as a replacement for our legacy telephony system, which had a number of limitations and no integration with MS Teams. The experience with Callroute has been very positive. The Teams integration has been seamless, the reporting is robust, and the portal is easy to use. From an operational perspective, we now have far better control over call routing and number allocation. Overall, Callroute has proven to be a reliable and effective telephony solution, and we are very happy with the product and our decision to implement it. Pros Seamless integration with MS Teams. Strong reporting capability, providing clear visibility of call volumes, patterns, and performance metrics. Intuitive and well designed portal that is easy to use and manage. Good level of control over call routing and number allocation. Responsive and helpful support team. Cons No complaints or issues; the product serves us well and fully meets our current telephony and reporting requirements. Switched from [8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/) We switched from 8x8 Contact Center because it didn’t integrate with Microsoft Teams in the way we needed and had limitations around call routing and reporting Review Source Response from Sipsynergy January 27, 2026 Thank you for the great feedback. We really appreciate it. We’re glad to hear the Microsoft Teams integration, reporting, and portal usability are working well for you, and that you’re getting better control over call routing and number allocation. It’s also lovely to hear our support team has been helpful. VR Verified Reviewer Head Of IT Food & Beverages Used the software for: 1-2 years ### "Callroute Review" December 13, 2023 5.0 great experience and value for money in one platform. Pros Ease of use of the platform and management of changes Cons customising of colours and branding for staff to recognise the app Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) Works with Microsoft teams and better management platform Review Source Response from Sipsynergy December 20, 2023 Thank you for your review! It's great to hear your feedback about the functionality and ease of use of our portal. We have a tagging feature in the portal where you can color code number ranges. The portal can also be customized to suit your brand colors and logo if required. One of the team will be in touch so we can discuss setting this up for you. VR Verified Reviewer Senior IT Analyst Insurance Used the software for: 2+ years ### "Callroute phone system " March 26, 2026 5.0 Overall, my experience with Callroute was solid. The platform offered strong integration capabilities and simplified several aspects of voice routing and number management. While there were areas that could be more intuitive, the core functionality was dependable and added value operationally. Pros What I liked most about Callroute was how seamlessly it integrates with existing communication platforms. It removes a lot of the complexity around voice routing and number management, which makes day‑to‑day operations much smoother. Cons What I liked least about Callroute was that some features felt less intuitive than expected, which occasionally slowed down routine tasks. Reporting can be improved to show in depth details Review Source Response from Sipsynergy April 1, 2026 Thanks for the review, we really appreciate your feedback. We’re continually working to improve the user experience, and we’re pleased to say our reporting has recently had a major overhaul to provide more detailed insights. If you’re interested, our service desk team would be more than happy to walk you through the new features and help you get the most out of them. DM Dave M. Telephony Engineer Health, Wellness and Fitness Used the software for: 2+ years ### "Great partnership" January 5, 2026 5.0 Our partnership with Callroute has always been outstanding. Communication is seamless, and they consistently demonstrate exceptional customer focus. In the past, when configuration changes led to costly issues, they proactively identified the problem and alerted us quickly, enabling us to resolve it before it escalated. Many others would have let it slide, but Callroute truly goes above and beyond, this is the kind of partnership we value. Pros They are not just a partner; they are a true enabler of global telephony uptime. Their support is exceptionally responsive and a pleasure to work with, even on the rare occasions it’s needed. Cons I haven’t had the chance to explore the portal fully yet, but I’m confident it offers a wealth of features and functionality that could add real value. There’s likely a lot of useful information in there, and I’m looking forward to finding time to learn more and make the most of it. Review Source Response from Sipsynergy February 26, 2026 Hi Dave, thank you for the lovely review! We’re delighted to hear that your experience with us has been consistently outstanding and seamless. The team will be thrilled to know their efforts to go above and beyond are appreciated. AG Ashley G. IT Technician Government Administration Used the software for: 2+ years ### "Callroute - More role flexibility would be great" March 26, 2026 4.0 Overall the experience using the Callroute system is a good one. It is easy to use and easy to understand. Pros Callroute is an easy to use system that allows us to assign phone numbers to our users quickly, with no delay between assignment and the ability for user to make calls. The customer support has always been helpful when needed. Cons I do find the roles that are available for use within the Callroute portal are quite limited. It would be great to have more flexibility around what you can allow users to do. For example, it shouldn't just be admins that can run a sync against AD. Review Source Response from Sipsynergy March 27, 2026 Thank you for the review. With regards to the admin roles / permissions, Callroute does offer the option to create custom roles to suit your needs. Please feel free to contact our support team who can share further details. TM Toby M. Head of Service Management Publishing Used the software for: 1-2 years ### "Overall very good. Its a simple product, easy to use" March 26, 2026 4.0 Overall very good. Its a simple product, easy to use. Company good to deal with, quick to respond to issues and knowledgeable support team Pros Easy to use. Quick to assign numbers to users. Very easy to find either free unused number or those that are allocated and who to. Tagging system is useful for reporting. Cons Changes happen without us knowing. Occasionally disconnects and so freezes or lags. Updates can sometimes take time to kick in, possibly due to the lagging Review Source Response from Sipsynergy March 30, 2026 Hi Toby, thanks for the great feedback, we’re glad you’re finding the platform easy to use and that our support team has been helpful. We appreciate the points on change visibility and performance. We’re working on improving communication around updates and continuing to optimise reliability and speed. Thanks again for sharing your experience. CL Chris L. IT Manager Food Production Used the software for: 6-12 months ### "Great service for someone new to Teams Calling" March 26, 2026 5.0 Very good and helpfully to someone new to Teams Calling and understanding the Teams Admin requirements Pros Customer Support and Value for Money. Been very helpfully over the whole processing of Onboarding the system changes Cons None, there isn't anything we have and issue with. Web Portal is very good as well for when we don't use it often. Review Source Response from Sipsynergy March 27, 2026 Hi Chris, thank you for the feedback! We are glad to hear you are enjoying Callroute. It's great to hear that our team has been very helpful during your onboarding process. EC Elliott C. ICT Network Support Officer Government Administration Used the software for: 6-12 months ### "CallRoute/Orto" March 5, 2025 5.0 Overall, I couldn't fault them, Support have always responded quickly and accurately and the product itself has taken a weight off my teams shoulders in a very busy project. Pros The Orto product has allowed us to completely streamline the Teams Phone System provisioning process for around 3500 users, saving myself and my colleagues a lot of time. CallRoute as a company have a great support response and are also very open with sharing upcoming features and taking in feature requests Cons There are still some features that I think would be a great benefit to users that I can't see in the roadmap, however, as mentioned before CallRoute are very open with their roadmap. Review Source Response from Sipsynergy March 7, 2025 Thank you for your review! We are so pleased to hear how Orto has enabled you to streamline your Teams Phone provisioning and give your team more time back to focus on other projects. Please let us know about any features you would like to see on our Roadmap. You can submit a feature request online using the button on this page: https://callroute.com/roadmap. AC Arnold C. Product Manager Cloud Telecommunications Used the software for: Less than 6 months ### "Makes Teams Phone Managers lives easier!" December 9, 2024 5.0 Very positive overall experience and find i very easy to use for my Teams Phone Management. Pros Callroute let you manage Microsoft Teams Phone configuration by an easily and user friendly portal. Callroute separate the Teams telephony settings from the Teams Admin center so that the telephony administrator can only configure that what is neccesary for Teams Phone functionality and call routing. The change of breaking other things like policy's by mistake can't happen. Callroute gives a clear and total overview over all users which are entitled with the right licenses for Teams Phone. And free ddi-numbers available in your range. Callroute makes Teams Phone management clear and easy! Cons Did not experience something yet I don't like. Review Source Response from Sipsynergy December 12, 2024 Thank you so much for your review! We are so pleased to hear how easy Teams Phone management is for you with Callroute! RT Russ T. Telephony Architect Mechanical or Industrial Engineering Used the software for: 1-2 years ### "CallRoute is the greatest!" August 21, 2024 5.0 Finding CallRoute is possibly the best thing that's happened for our telco platform. They've provided us with administrative and reporting capabilities that nobody else would. They've remained extremely flexible, allowing for outside the box thinking and customizations delivered faster than anyone would expect. We intend to stick with CallRoute for the long haul. Pros Highly flexible, extremely attentive to requests and needs, support staff absolutely beyond compare. Cons I honestly cannot think of any Cons about using CallRoute. Review Source Response from Sipsynergy September 4, 2024 Thank you for your review! We are so pleased to hear how much Callroute is benefitting you. We will pass this onto our team! JH James H. Technical Specialist - Collaboration Packaging and Containers Used the software for: Less than 6 months ### "Happy user" April 3, 2025 5.0 Has been great. This makes it much easier to manage numbers. Pros Ease of use and quick support when I have had any issues Cons Can't think of anything specific at this time. Review Source Response from Sipsynergy April 10, 2025 Thank you for your review! We are so pleased to hear you are finding it much easier to manage your numbers. CF Clay F. Account Manager Information Technology and Services Used the software for: Less than 6 months ### "customer and reseller review " August 14, 2024 5.0 As a reseller, I have found the support available and easy to work with. My customer is happy with the software. Pros 'The efficiency to setup and convenience of the software'- customer Cons 'we have not tested enough to find the full cons of Callroute' - customer Review Source Response from Sipsynergy August 16, 2024 Thank you for your review! We are so pleased to hear your customer has found Callroute efficient and easy to use! AP Adam P. Head of IT Security Environmental Services Used the software for: 1-2 years ### "Call Route - Teams Telephony Central Solution" December 14, 2023 5.0 A fantastic experience. We are about 18 months into our journey with Call Route (via Sip Synergy) and I highly recommend the solution and the Sip Synergy support and attention to detail. Pros A single portal to control and manage all of our global telephony needs Cons No real dislike so far, more so feature improvments which we have put to the developers to consider and have often been implimented. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Legacy on premise telephone systems. Adoption of MS Teams. Review Source Response from Sipsynergy December 22, 2023 Thank you for the review Adam, we're glad you're enjoying Callroute. RG Ronald G. Managing Director Information Technology and Services Used the software for: 2+ years ### "Callroute Review" February 1, 2024 5.0 Works with Microsoft Teams and a better management platform - easier to use than older 'clunkier' platforms. Pros Callroute is value for money in one platform. Easy to use and a great experience, with simple management for all changes. Cons Branding for end customers - however, that could be down to time from our point of view? Review Source Response from Sipsynergy February 6, 2024 Thank you for sharing your experience with Callroute! We are so pleased to hear our solution is offering value for money and simplified management. MG Max G. Team Lead Environmental Services Used the software for: 1-2 years ### "Callroute service " January 8, 2024 5.0 Pros The service is easy to manage and very friendly team. Cons Mostly good service but would be great to have better support for after hours. Review Source Response from Sipsynergy February 1, 2024 Hi Max, thank you for your review! We are always looking for ways to make our customer experience the best possible so we will pass on your feedback regarding out of hours support. NL Nick L. IT Support Engineer Computer & Network Security Used the software for: Less than 6 months ### "Call Route - Teams Telephony. Great provider and great support." February 15, 2024 5.0 Pros Support are very helpful and helped with the teething issues on setup very quickly and efficiently. System is easy to understand and setup. Cons No complaints. Nothing has been an issue. Review Source Response from Sipsynergy March 27, 2024 Hi Nick, thanks for your review! It's great to hear about your experience with us. RW Rick W. Sales Director Information Technology and Services Used the software for: 1-2 years ### "Ideal managed service solution" March 25, 2024 5.0 Pros As a managed services provider, Callroute gives us what we need for a full 360 solution for clients for their IT and comms. It's easy to set up and manage and we never get any major issues with service. Cons From a pricing perspective, there are a lot of lower cost solutions available, but you do get the service that you pay for. Review Source Response from Sipsynergy March 27, 2024 Thanks for your feedback, Rick. It's great to hear how much value you get from our products. Our team focus on delivering high service standards and high quality user experiences across our products. We will pass this on! DB Daren B. Director Information Technology and Services Used the software for: 6-12 months ### "Quick and easy solution" December 8, 2023 5.0 Pros The ease of setting up a new customer and migration of services Cons No issues to complain about, good system Review Source Response from Sipsynergy December 22, 2023 Thank you for your review Daren, we appreciate the feedback. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.