--- title: "Alhena AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Alhena AI Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10013085/Alhena-AI/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Alhena AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Alhena AI ## What is Alhena AI? Alhena AI is an AI concierge for ecommerce that helps brands drive revenue through better, visibility, discovery, personalized shopping, and automated support. It enables shoppers to find products faster, get real-time recommendations, and receive accurate answers across the entire buying journey. Alhena combines a Shopping Assistant, Sales AI, and Support AI into one platform. It integrates with your store and helpdesk to provide grounded, context-aware responses for product queries, orders, shipping, and returns. Built with vertical AI agents, Alhena supports use cases like outfit building, virtual try-on, and fit analysis for fashion; skin analysis and shade matching for beauty; and guided discovery for home and travel. It also improves brand visibility on SKU level across AI search and supports conversational experiences across text and voice. Elevate your store today and see why it’s hailed as the all in one solution ## What is Alhena AI used for? [Generative AI](https://www.capterra.com/generative-ai-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $199 Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Alhena AI?[Manage this product listing](https://www.g2.com/products/alhena-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Alhena AI 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $199 per user, per month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (589) Value For Money 0.0 (0) Value For Money 4.6 (509) Customer Service 0.0 (0) Customer Service 4.7 (500) ## Alhena AI alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [CoSupport AI](https://www.capterra.com/p/10016583/CoSupport-AI/) [5.0 (10)](https://www.capterra.com/p/10016583/CoSupport-AI/#reviews) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016583/CoSupport-AI/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (178)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) ## FAQs about Alhena AI Overview ### What company size and specific industries is Alhena AI built for? Alhena AI is designed for eCommerce and direct-to-consumer brands of various sizes that want product visibility, personalized shopping, automated support, lower costs, and higher conversions through an AI-powered concierge. It is best suited to retail businesses focused on online sales and customer engagement. Features and Usability ### What are the key features of Alhena AI? Alhena AI offers AI Copilot and generative AI for text and voice interactions, plus chatbot and CRM functions for customer communication. It also includes customer support, support ticket management, knowledge base management, automation, reporting/analytics, activity dashboard, product recommendations, integrations, API access, and multi-language and mobile app support. Pricing ### How much does it cost and what fees or limitations are included? Alhena AI starts at $199 per month for the Pro plan, billed annually, with 200 conversations per month. It includes up to 50,000 SKUs/URLs, 5 AI profiles, advanced analytics, AI and email support, automated weekly training, review management, social integrations, and API agents. A free version is available. Integrations ### Which third-party tools and platforms does Alhena AI integrate with? Alhena AI integrates with 14 third-party tools for eCommerce, support, and marketing, including Shopify, WooCommerce, BigCommerce, Freshdesk, Gorgias, Help Scout, Gladly, Kustomer, Zoho Desk, Instagram, Klaviyo, Trustpilot, Yotpo, and YouCam Online Editor. Getting Started and Support ### What training and onboarding options does Alhena AI offer? Alhena AI provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for learning features and reviewing setup steps as needed. Getting Started and Support ### What customer support options does Alhena AI offer? Alhena AI provides email/help desk support, a FAQ/forum, a knowledge base, and chat. These channels give users several ways to find answers or contact support, though no reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 1,744 Chatbot reviews According to Capterra reviewers, these are the customer support features buyers prioritize most when evaluating a solution: - **Chat/Messaging** (**60%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Alhena AI includes other customer support capabilities that reviewers also consider important, such as **Chatbot** (**46%**) and **Support Ticket Management** (**45%**). Together, these features help businesses handle routine questions automatically, organize incoming requests more efficiently, and provide teams with a clearer way to manage customer conversations and issue resolution. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Automation Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling. Chatbot AI-based platform which conducts a conversation via auditory or textual methods Alhena AI 28 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Automation: Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling. - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Control: Empowers companies to govern their value streams efficiently and effectively. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - For eCommerce: Intended to be used by online stores - For Sales Teams/Organizations: Caters to sales teams - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language: Multilingual capabilities allow the AI to process inquiries from many languages - Mobile App: Access the system via a mobile application - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Support Ticket Management: Allow customers/users to submit support queries and service requests - Text: Is able to process inquiries submitted by text data from live chat, email, or SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Voice: Make and receive calls directly in the application. Track and record calls for analysis. --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10013085/Alhena-AI/pricing/) Free $0.00 It includes: - 1 AI profile - Basic AI-only support - Manual-only training frequency Pro $199.00 Per Month It includes: - Up to 50,000 SKUs/URLs - 5 AI profiles - Advanced analytics - AI & email support - Automated weekly training - Review management (Trustpilot, Yotpo) - Social integrations (Instagram, Facebook, WhatsApp) - API agents Enterprise (Custom) Custom (Usage based) It includes: - Unlimited conversations - 50,000+ SKUs or URLs - Unlimited AI profiles - Dedicated CSM & onboarding - Automated daily training - Dedicated channel with Alhena team support - Data export - Custom integrations ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Yotpo](https://www.capterra.com/p/144389/Yotpo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.