--- title: "Alhena AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Alhena AI Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/10013085/Alhena-AI/" page_type: "product" language: "en" --- # Alhena AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Alhena AI ## What is Alhena AI? Alhena AI is an AI concierge for ecommerce that helps brands drive revenue through better, visibility, discovery, personalized shopping, and automated support. It enables shoppers to find products faster, get real-time recommendations, and receive accurate answers across the entire buying journey. Alhena combines a Shopping Assistant, Sales AI, and Support AI into one platform. It integrates with your store and helpdesk to provide grounded, context-aware responses for product queries, orders, shipping, and returns. Built with vertical AI agents, Alhena supports use cases like outfit building, virtual try-on, and fit analysis for fashion; skin analysis and shade matching for beauty; and guided discovery for home and travel. It also improves brand visibility on SKU level across AI search and supports conversational experiences across text and voice. Elevate your store today and see why it’s hailed as the all in one solution ## What is Alhena AI used for? [Generative AI](https://www.capterra.com/generative-ai-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $199 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Alhena AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.gleen.ai&name=Alhena AI) ## Alhena AI Overview Updated August 2026 AI summary Alhena AI offers cloud-based customer support and conversational AI tools for businesses of all sizes, featuring an AI Copilot, chatbot, and generative AI capabilities. It covers customer communication, knowledge base management, support ticket handling, and analytics, and integrates with major ecommerce and support platforms. Alhena AI is suited for teams seeking to automate and personalize customer interactions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Alhena AI 0.0 VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $199 per user, per month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,767) Value For Money 0.0 (0) Value For Money 4.6 (1,517) Customer Service 0.0 (0) Customer Service 4.7 (1,536) ## Alhena AI alternatives [4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (150)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Intercom](https://www.capterra.com/p/134347/Intercom/) [4.5 (1,135)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Alhena AI Overview ### What company size and specific industries is Alhena AI built for? Alhena AI is designed for eCommerce and direct-to-consumer brands of various sizes that want to improve product visibility, personalize shopping, automate support, reduce costs, and increase conversions. It is a fit for online retail businesses focused on customer experience, sales support, and product discovery. Features and Usability ### What are the key features of Alhena AI? Alhena AI offers AI Copilot, chatbot, and generative AI for customer support and sales workflows. It includes knowledge base management, support ticket management, and customer communication tools, plus reporting and analytics, performance metrics, trend analysis, multi-language support, API access, data import/export, and third-party integrations. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Alhena AI starts at $199 per month for the Pro plan, billed annually, with a free version available. The Pro plan includes 200 conversations per month, up to 50,000 SKUs/URLs, 5 AI profiles, advanced analytics, email support, weekly training, review management, social integrations, and API agents. Integrations ### Which third-party tools and platforms does Alhena AI integrate with? Alhena AI integrates with 6 third-party platforms for ecommerce and support, including AfterShip, BigCommerce, Freshdesk, Gorgias, Shopify, and WooCommerce. These catalog integrations cover order tracking, online storefronts, help desk workflows, and customer service operations across common commerce and support stacks. Getting Started and Support ### What training and onboarding options does Alhena AI offer? Alhena AI provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for setup and feature review. Getting Started and Support ### What customer support options does Alhena AI offer? Alhena AI provides email/help desk support, a FAQ/forum, and a knowledge base. Support resources are organized for self-service and direct inquiries, but no reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,732 Customer Support reviews Capterra reviewers highlight the following as the customer support features buyers care about most: - **Chat/Messaging** (**59%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Alhena AI includes other customer support capabilities that reviewers also consider important, such as **Support Ticket Management** (**45%**) and **Chatbot** (**45%**). Together, these features help teams organize incoming requests, handle routine questions faster, and provide customers with more consistent service across support interactions. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Chatbot AI-based platform which conducts a conversation via auditory or textual methods Customer Communication Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Customer Support Provide online support for your customers through live chat or help desk functionality Alhena AI 17 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Data Import/Export: Import and export data to and from software applications - For eCommerce: Intended to be used by online stores - For Sales Teams/Organizations: Caters to sales teams - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10013085/Alhena-AI/pricing/) Free $0.00 It includes: - 1 AI profile - Basic AI-only support - Manual-only training frequency Pro $199.00 Per Month It includes: - Up to 50,000 SKUs/URLs - 5 AI profiles - Advanced analytics - AI & email support - Automated weekly training - Review management (Trustpilot, Yotpo) - Social integrations (Instagram, Facebook, WhatsApp) - API agents Enterprise (Custom) Custom (Usage based) It includes: - Unlimited conversations - 50,000+ SKUs or URLs - Unlimited AI profiles - Dedicated CSM & onboarding - Automated daily training - Dedicated channel with Alhena team support - Data export - Custom integrations ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ AfterShip](https://www.capterra.com/p/178663/AfterShip/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Gorgias](https://www.capterra.com/p/155357/Gorgias/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.