# Alhena AI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Alhena AI Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/10013085/Gleen-AI/alternatives --- # Alhena AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Alhena AI ## What is Alhena AI? Alhena AI is an AI concierge for ecommerce that helps brands drive revenue through better, visibility, discovery, personalized shopping, and automated support. It enables shoppers to find products faster, get real-time recommendations, and receive accurate answers across the entire buying journey. Alhena combines a Shopping Assistant, Sales AI, and Support AI into one platform. It integrates with your store and helpdesk to provide grounded, context-aware responses for product queries, orders, shipping, and returns. Built with vertical AI agents, Alhena supports use cases like outfit building, virtual try-on, and fit analysis for fashion; skin analysis and shade matching for beauty; and guided discovery for home and travel. It also improves brand visibility on SKU level across AI search and supports conversational experiences across text and voice. Elevate your store today and see why it’s hailed as the all in one solution ## What is Alhena AI used for? [Generative AI](https://www.capterra.com/generative-ai-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $199 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Alhena AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.gleen.ai&name=Alhena AI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Alhena AI 0.0 VS. [5.0 (10)](https://www.capterra.com/p/10016583/CoSupport-AI/#reviews) Starting Price $199 per user, per month Starting Price $99 Per Feature, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.9 (10) Value For Money 0.0 (0) Value For Money 4.9 (10) Customer Service 0.0 (0) Customer Service 4.9 (10) ## Alhena AI alternatives [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (29)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (16)](https://www.capterra.com/p/10031266/Fin/#reviews) Starting price $0.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Alhena AI Overview ### What company size and specific industries is Alhena AI built for? Alhena AI is designed for eCommerce and direct-to-consumer brands of any size that want to improve product visibility, personalize shopping, automate support, reduce costs, and increase conversions through an AI-powered concierge. Features and Usability ### What are the key features of Alhena AI? Alhena AI offers AI Copilot, chatbot, and generative AI capabilities for customer support and customer communication. It also includes knowledge base management and support ticket management, plus activity dashboard, reporting/analytics, performance metrics, trend analysis, data import/export, API access, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Alhena AI starts at $199 per month for the Pro plan, billed annually, with a free version available. The Pro plan includes 200 conversations per month, up to 50,000 SKUs/URLs, 5 AI profiles, advanced analytics, email support, automated weekly training, review management, social integrations, and API agents. Integrations ### Which third-party tools and platforms does Alhena AI integrate with? Alhena AI integrates with six third-party commerce and support platforms: AfterShip, BigCommerce, Freshdesk, Gorgias, Shopify, and WooCommerce. These integrations connect Alhena AI to shipping, ecommerce, and customer support workflows across online stores and help desk environments. Getting Started and Support ### What training and onboarding options does Alhena AI offer? Alhena AI provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for teams reviewing setup steps and product features. Getting Started and Support ### What customer support options does Alhena AI offer? Alhena AI provides Email/Help Desk, FAQ/Forum, and Knowledge Base support. These channels give users written help for common questions, troubleshooting, and product guidance. No reviewer feedback about support experience is available, so support quality, response speed, and helpfulness cannot be described from user reports. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Chatbot AI-based platform which conducts a conversation via auditory or textual methods Customer Communication Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Customer Support Provide online support for your customers through live chat or help desk functionality Alhena AI 17 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Application programming interface that allows for integration with other systems/databases AI-based platform which conducts a conversation via auditory or textual methods Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Provide online support for your customers through live chat or help desk functionality Import and export data to and from software applications Intended to be used by online stores Caters to sales teams Use AI to generate content in the form of text, images, videos, etc. Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Manage and support multiple languages A set of indicators that tracks the performance of networks, applications, systems, teams, etc. View and track pertinent metrics to find patterns and gain insights from data Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Get Advice We can help you find the software with the features you need. ## Pricing Free Version Free $0.00 It includes: - 1 AI profile - Basic AI-only support - Manual-only training frequency Pro $199.00 Per Month It includes: - Up to 50,000 SKUs/URLs - 5 AI profiles - Advanced analytics - AI & email support - Automated weekly training - Review management (Trustpilot, Yotpo) - Social integrations (Instagram, Facebook, WhatsApp) - API agents ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ AfterShip](https://www.capterra.com/p/178663/AfterShip/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Gorgias](https://www.capterra.com/p/155357/Gorgias/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.