# Contact Centre Solution Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Contact Centre Solution Software - reviews, pricing plans, popular comparisons to other Contact Center products and more. Source: https://www.capterra.com/p/10013101/Contact-Centre-Solution --- # Contact Centre Solution Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Contact Centre Solution ## What is Contact Centre Solution? RightSide Contact Centre Solution is a scalable omnichannel engagement platform that unifies customer interactions across voice, chat, email, WhatsApp, and social media. Built with AI-driven Quality Monitoring (AQM), the solution enables enterprises to deliver superior customer experiences by providing real-time dashboards, analytics, and agent performance insights. The platform includes: Omnichannel Support: Voice, Email, WhatsApp, Messenger, Twitter, Facebook, Internal & Customer Chat. AI-Powered Insights: Sentiment analysis, call transcription, keyword tracking, agent scoring, and leaderboard. Admin Control: Campaign management, live monitoring, agent time tracking, performance reporting, and call recording. Agent Workspace: Unified dashboard with multi-channel handling, customer profiling, and disposition management. Scalability & Flexibility: Supports enterprises, government bodies, and mid-market businesses with regional compliance. ## What is Contact Centre Solution used for? [Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹999 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Contact Centre Solution?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.rightside.co.in&name=Contact Centre Solution) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Contact Centre Solution 0.0 VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price ₹999 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 0.0 (0) Customer Service 4.3 (2,770) ## Contact Centre Solution alternatives [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Sobot](https://www.capterra.com/p/10025756/Sobot/) [4.9 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about Contact Centre Solution Overview ### What company size and specific industries is Contact Centre Solution built for? Contact Centre Solution is designed for organizations in BFSI, telecom, healthcare, retail and e-commerce, education, and government and smart cities. It targets businesses operating in India, the Middle East, Africa, and Southeast Asia, making it suitable for regional enterprises and public-sector teams across those markets. Features and Usability ### What are the key features of Contact Centre Solution? Contact Centre Solution offers call center management features such as automatic call distribution, call routing, IVR, call recording, and call monitoring. It also includes auto-dialer and predictive dialer tools, plus CRM, customer history, live chat, chat/messaging, real-time reporting, and multi-channel communication. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Contact Centre Solution integrate with? Contact Centre Solution integrates with 10 third-party tools and platforms, including CRM and marketing systems such as HubSpot CRM, Salesforce CTI Toolbar, Zoho CRM, LeadSquared, Kylas Sales CRM, Kapture CX, Facebook Business Suite, Instagram, Google Ads, and Sellxpert. Getting Started and Support ### What training and onboarding options does Contact Centre Solution offer? Contact Centre Solution provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and feature walkthroughs, documentation offers written reference material for self-paced review, and videos present visual explanations of core functions and processes. Getting Started and Support ### What customer support options does Contact Centre Solution offer? Contact Centre Solution provides email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. With no reviewer feedback available on support experience, the support team’s response speed, helpfulness, and issue resolution quality cannot be assessed from user comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Contact Centre Solution 44 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Organize and manage the accomplishments and development of employees or performance of applications or systems System calls multiple numbers at once and connects the agent to the first number that answers Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. ## Pricing Cloud License ₹999.00 Per User,Per Month ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[ Kapture CX](https://www.capterra.com/p/266354/Kapture/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.