# Contact Centre Solution Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Contact Centre Solution Software - reviews, pricing plans, popular comparisons to other Contact Center products and more.

Source: https://www.capterra.com/p/10013101/Contact-Centre-Solution

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# 

 Contact Centre Solution Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

Contact Centre Solution

## What is Contact Centre Solution?

RightSide Contact Centre Solution is a scalable omnichannel engagement platform that unifies customer interactions across voice, chat, email, WhatsApp, and social media. Built with AI-driven Quality Monitoring (AQM), the solution enables enterprises to deliver superior customer experiences by providing real-time dashboards, analytics, and agent performance insights. The platform includes: Omnichannel Support: Voice, Email, WhatsApp, Messenger, Twitter, Facebook, Internal & Customer Chat. AI-Powered Insights: Sentiment analysis, call transcription, keyword tracking, agent scoring, and leaderboard. Admin Control: Campaign management, live monitoring, agent time tracking, performance reporting, and call recording. Agent Workspace: Unified dashboard with multi-channel handling, customer profiling, and disposition management. Scalability & Flexibility: Supports enterprises, government bodies, and mid-market businesses with regional compliance.

## What is Contact Centre Solution used for?

[Contact Center](https://www.capterra.com/contact-center-software/)

Top alternative

Featured

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

₹999

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Contact Centre Solution?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.rightside.co.in&name=Contact Centre Solution)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Contact Centre Solution

0.0

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

₹999

Per User, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.8 (855)

Value For Money

0.0 (0)

Value For Money

4.5 (767)

Customer Service

0.0 (0)

Customer Service

4.6 (786)

## Contact Centre Solution alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

Highest Rated

[Sobot](https://www.capterra.com/p/10025756/Sobot/)

[4.9 (91)](https://www.capterra.com/p/10025756/Sobot/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10025756/Sobot/)

[Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/)

[4.5 (91)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/234575/Amazon-Connect/)

[HoduCC](https://www.capterra.com/p/156136/HODUCC/)

[4.6 (93)](https://www.capterra.com/p/156136/HODUCC/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/156136/HODUCC/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Agent Interface

Agents can view and manage all customer requests and interactions.

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

Auto-Dialer

System that automatically dials calls

Contact Centre Solution 44 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Manage and track all past and future calls.

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Computer-telephony integration is the use of computers to manage telephone calls

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Access previous interactions or concerns to maintain customer relationships

Import and export data to and from software applications

Manage, store and organize emails within the system or via third-party apps

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Organize and manage the accomplishments and development of employees or performance of applications or systems

System calls multiple numbers at once and connects the agent to the first number that answers

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

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## Pricing

Cloud License

₹999.00

Per User,Per Month

## Integrations

[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[

Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[

Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[

LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[

Kapture CX](https://www.capterra.com/p/266354/Kapture/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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