--- title: "Contact Centre Solution Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Contact Centre Solution Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10013101/Contact-Centre-Solution/" page_type: "product" language: "en" --- # Contact Centre Solution Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Contact Centre Solution ## What is Contact Centre Solution? RightSide Contact Centre Solution is a scalable omnichannel engagement platform that unifies customer interactions across voice, chat, email, WhatsApp, and social media. Built with AI-driven Quality Monitoring (AQM), the solution enables enterprises to deliver superior customer experiences by providing real-time dashboards, analytics, and agent performance insights. The platform includes: Omnichannel Support: Voice, Email, WhatsApp, Messenger, Twitter, Facebook, Internal & Customer Chat. AI-Powered Insights: Sentiment analysis, call transcription, keyword tracking, agent scoring, and leaderboard. Admin Control: Campaign management, live monitoring, agent time tracking, performance reporting, and call recording. Agent Workspace: Unified dashboard with multi-channel handling, customer profiling, and disposition management. Scalability & Flexibility: Supports enterprises, government bodies, and mid-market businesses with regional compliance. ## What is Contact Centre Solution used for? [Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹999 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Contact Centre Solution?[Manage this product listing](https://www.g2.com/products/contact-centre-solution/claim_requests/new?auto=true) ## Contact Centre Solution Overview Updated September 2026 AI summary Contact Centre Solution provides businesses of all sizes with tools to manage and optimize customer interactions across multiple channels. It offers features such as automated routing, call recording, chatbots, and quality management, along with an agent interface and reporting capabilities. The platform supports deployment on various operating systems and includes optional IVR functionality for enhanced call handling. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Contact Centre Solution 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price ₹999 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (118) Value For Money 0.0 (0) Value For Money 4.6 (118) Customer Service 0.0 (0) Customer Service 4.7 (118) ## Contact Centre Solution alternatives Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (98)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) ## FAQs about Contact Centre Solution Overview ### What company size and specific industries is Contact Centre Solution built for? Contact Centre Solution is designed for organizations in BFSI, telecom, healthcare, retail and e-commerce, education, and government or smart city sectors. It targets businesses operating in India, the Middle East, Africa, and Southeast Asia, making it suitable for companies serving region-specific public and commercial contact center needs. Features and Usability ### What are the key features of Contact Centre Solution? Contact Centre Solution offers call center management tools such as automatic call distribution, call routing, IVR, queue management, and predictive dialer functions. It also includes call recording, call monitoring, call reporting, real-time analytics, CRM, live chat, chat/messaging, and email management for multi-channel communication. Integrations ### Which third-party tools and platforms does Contact Centre Solution integrate with? Contact Centre Solution integrates with 10 third-party tools and platforms, including communication and social channels such as Facebook Business Suite and Instagram, plus CRM and sales systems like HubSpot CRM, Kylas Sales CRM, LeadSquared, Salesforce CTI Toolbar, and Zoho CRM. It also connects with Google Ads, Kapture CX, and Sellxpert. Getting Started and Support ### What training and onboarding options does Contact Centre Solution offer? Contact Centre Solution provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and real-time instruction, documentation offers written reference material for self-paced review, and videos provide visual walkthroughs of key features and steps. Getting Started and Support ### What customer support options does Contact Centre Solution offer? Contact Centre Solution provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available about support quality, response times, or common support issues, so user experience with these channels cannot be assessed from the provided data. ## Features AI summary Based on 1,302 Contact Center reviews Capterra data shows that buyers of contact center software rank the following features as their top priorities: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) Contact Centre Solution supports all three of the features reviewers rate most highly: **Caller ID**, **Call Center Management**, and **Automatic Call Distribution**. Together, these capabilities help businesses identify incoming callers, manage contact center operations more efficiently, and route calls to the right agents faster, allowing teams to improve service quality and handle customer interactions more effectively. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Contact Centre Solution 44 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing Cloud License ₹999.00 Per User,Per Month ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[ Kapture CX](https://www.capterra.com/p/266354/Kapture/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.