--- title: "eesel AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eesel AI Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more." source_url: "https://www.capterra.com/p/10013123/eesel/" page_type: "product" language: "en" --- # eesel AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) eesel AI ## What is eesel AI? An AI agent, copilot, or chatbot that integrates across your tools to deliver instant, accurate answers. Trusted by over 2,000 companies of all sizes. With a 1-click setup, you can train eesel on your help center, Google Docs, Confluence, Notion, SharePoint, and more. It automatically steps in to answer questions in Slack or Microsoft Teams—no more clunky searches or awkward DMs. eesel can draft responses for your support team, or fully handle Tier 1 tickets on its own. It works seamlessly with Intercom, Zendesk, and other help desks. Share it with a link or embed it on your website—custom branding and styling included. ## What is eesel AI used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $299 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eesel AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://eesel.ai&name=eesel AI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eesel AI 4.0 (1) VS. [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $299 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 5.0 (73) Value For Money 0.0 (0) Value For Money 4.9 (70) Customer Service 0.0 (0) Customer Service 5.0 (70) ## eesel AI alternatives [4.5 (544)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [5.0 (10)](https://www.capterra.com/p/10042518/VINSI/#reviews) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [UChat](https://www.capterra.com/p/239947/UChat/) [4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Compass](https://www.capterra.com/p/10041681/Compass/) [5.0 (26)](https://www.capterra.com/p/10041681/Compass/#reviews) Starting price $5000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10013123/eesel/alternatives/) ## FAQs about eesel AI Features and Usability ### What are the key features of eesel AI? eesel AI offers AI and machine learning tools for intent recognition, natural language processing, and pre-configured bots, plus live chat, chat/messaging, autoresponders, and chat transcripts. It also includes knowledge base management, customer service analytics, real-time analytics, activity dashboards, alerts/escalation, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? eesel AI starts at $299 per month for the Team Plan, a flat-rate package for smaller teams and businesses. It includes training on websites and docs, a helpdesk copilot, Slack and Microsoft Teams integrations, reports, up to 3 bots, and up to 1,000 interactions per month. A free trial is available. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does eesel AI integrate with? eesel AI connects natively to Confluence, Freshdesk, Freshservice, Front, Google Docs, Google Drive, Gorgias, Help Scout, HubSpot Service Hub, Intercom, Jira, JIRA Service Management, Kustomer, Microsoft Teams, Notion, Salesforce Service Cloud, Slack, Zendesk Suite, and Zoho Desk. Getting Started and Support ### What training and onboarding options does eesel AI offer? eesel AI provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup and Q&A, documentation offers written reference for features and steps, and videos provide visual walkthroughs that teams can review at their own pace. Getting Started and Support ### What customer support options does eesel AI offer? eesel AI provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. These channels give users multiple ways to get help, find answers, and contact support staff directly. Without reviewer feedback, support quality, response speed, and user experience cannot be assessed. ## Features AI summary Based on 1,134 Conversational AI Platform reviews Capterra reviewers highlight these as the features buyers care about most when choosing a Conversational AI Platform: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **API** (**49%**) - **Lead Capture** (**63%**) eesel AI supports **Chatbot**, but it does not include **API** or **Lead Capture**. Instead, it offers other important features that reviewers also value, including **Chat/Messaging** (**48%**), **Reporting & Statistics** (**54%**), and **Customizable Branding** (**45%**). These features can help teams manage conversations, track usage and performance, and present a more consistent customer experience, helping businesses improve response quality and maintain brand consistency. Chatbot 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Natural Language Processing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Escalation System alerts about the need to escalate an issue or request Autoresponders Create and automatically send premade copy in response to customer messages eesel AI 31 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Intent Recognition: Helps understand a user's intentions/actions - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Free Trial Team Plan $299.00 Flat Rate,Per Month It includes: - Train on website, docs, and more - Copilot for helpdesk - Integrate with Slack - Reports - Up to 3 bots - Up to 1,000 interactions / mo Business Plan $799.00 Flat Rate,Per Month Custom Plan $799.00 Flat Rate,Per Month ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VT Veronica T. Marketing specialist Information Technology and Services ### "A personal ChatGPT " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 11, 2023 Overall positive Pros I like that eesel is different compared to other AI models in a way that the content are exclusively related to the company documentation. I think it’s a nice way to find information without asking to colleagues or wasting time in searching through files. Cons If the document is not well written , then eesel would have some trouble giving a correct output (but obviously this will depend on the document loaded and not eesel itself) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.