# Firstbase Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Firstbase Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more. Source: https://www.capterra.com/p/10013213/Firstbase --- # Firstbase Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Firstbase ## What is Firstbase? IT asset management solution that helps businesses manage asset tracking, inventory, supply chain, catalog, and more. ## What is Firstbase used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Firstbase?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://firstbase.com&name=Firstbase) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Firstbase 4.5 (10) VS. [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (10) Ease Of Use 4.8 (237) Value For Money 4.2 (6) Value For Money 4.9 (224) Customer Service 4.5 (10) Customer Service 4.8 (210) ## Firstbase alternatives [4.7 (138)](https://www.capterra.com/p/136727/Reftab/reviews/) Starting price $31.25 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (515)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (1,543)](https://www.capterra.com/p/124047/EZOfficeInventory/reviews/) Starting price $65.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (480)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10013213/Firstbase/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Asset Tracking 4.6 (7) 128.57% of 7 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Inventory Management 4.6 (7) 114.29% of 7 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Reporting/Analytics 4.3 (6) 100.00% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Customizable Fields Customize data fields to support various needs and use cases Firstbase 12 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Customize data fields to support various needs and use cases Graphical representation of data Track and manage inventory levels to maintain proper supply Observe and track the demand, usage, progress or quality of a system, product, or user Arrange tasks based on the level of priority or urgency Organize and manage all processes/procedures involved in purchasing goods and/or services View and track pertinent metrics to find patterns and gain insights from data Manage all supplier data and operations Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.2 (10) 4.2 Based on 10 reviews ## Pricing Value for money 4.2 (6) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.2 (6) 4.2 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (10) 4.5 Based on 10 reviews ## User reviews Overall rating 4.5 Based on 10 reviews Filter by rating 5(8) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent TO Thomas O. Manager, IT Program Management Information Technology and Services ### "Complete Asset Lifecycle Manage Made Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2024 Pros Firstbase has allowed us to easily scale our entire asset lifecycle management and significantly reduce operational overhead in how we managed it manually before. As we expand to new regions, Firstbase meets us there to ensure we have what we need to hit the ground running with IT operations. Cons Firstbase is a well-rounded platform with minimal cons and it will only continue to get better as it grows. Reasons for choosing Firstbase Better cost model that allowed us to scale usage without ballooning costs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ John J. IT Engineer Financial Services ### "Zero Touch Logistics Made Easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 4, 2024 While there are a few additional features we'd love to see implemented with Firstbase, they've provided us an easy to use logistics platform that meets the bulk of our needs and are consistently available to support any issues or additional requests we may have. Pros As a remote first company, Firstbase allows us to easily deploy and retrieve hardware around the globe as well as storing inventory outside of the home office. This allows us to act quickly and onboard new hires as we grow without focusing on the manual logistics side of hardware deployment. I'm also very appreciative of the quick response we receive when we need to engage Firstbase support for issues we can't resolve on our own. Cons I would love the ability to granularly select individual assets for deployment rather than pulling from an available pool of inventory; there are occasionally instances where we would prefer a specific serial or condition shipped to someone and aren't able to specify these requests. Additionally, as we grow in new markets, Firstbase isn't always available yet - we occasionally have use cases where Firstbase simply isn't an option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Brandon M. IT Manager Financial Services ### "Great Experience!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2024 Pros Single point of contact for all the GEO zones Firstbase supports. Solid customer support. Patient reps that follow up and follow through. Pretty fast in my experience as well. I've had a few acounts reps during the course of our relationship and each of them have been outstanding. No BS, take ownership of issues and follow up and get things done. Since we onboarded Firstbase 1.5 years ago, they have taken our feedback and made numerous feature improvments on the platform. They are always interested in customer feedback and focus development on what their customers are saying. Cons My organization is remote first, so we never touch our hardware. We rely on Firstbase to manage our inventory. It would be great if the Firstbase platform was a fully fledged ITAM platform that could integrate with our SaaS apps like Okta, Jamf, Jira, etc and remove some of the manual upkeep IT has to perform today to update inventory records internally. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Moosh J. Director, IT E-Learning ### "Great ITAM Vendor!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2024 They truly are a partner and not just a vendor. Amazing team, keep up the good work! Pros Firstbase is very easy to use and implement. The team there is amazing to work with and has excellent customer service response. Cons I wish their API capabilities were more extensive. Switched from [Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/) Insight Global is setup to deal with much larger organizations. It was not a good fit for us. Reasons for choosing Firstbase The customer service at Firstbase is exceptional. They are very easy to work with and really care about their customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Lucas S. Founder Staffing and Recruiting ### "Do not contract their services" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 2, 2024 Overall, it almost feels as if I was scammed by them. The customer support takes weeks to get back to me, only to respond with context-less directives that won't solve my problems. Honestly, it is nerve-racking to have to deal with this myself and be put in a position of non-compliant actor against the IRS Pros Initially, it seemed to be a modern and easy-to-use platform. After a few months, I realized their vendors fail to provide solutions (some of them don't provide services at all) and you are not able to contract outside the platform. Cons I purchased the Mailroom service (it is mandatory) and they didn't provide services for a full year (I received a package January 6th 2023 and by January 2024 they said this service was discountinuated). Their neglicenge at providing me with a mailroom, put my comapnys compliance at risk and I'm still trying to figure out how to solve it -- if i cancel mysubscriptoin now I"ll probably make it worse. Additionally, I purchased their Agent Tax Filling for Wyoming and they failed to present it on time. They did not explain as to why this happened and granted me a full year of free service (why would I want a full year of a non-accountable low-performer vendor?) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Mark G. Sr. Manager, IT Services Information Technology and Services ### "Steamline New Hire " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 17, 2024 Pros Excellent user experience for admins and end users. It is simple to setup packages & order items for users to get them. They are working fast to get additional integrations setup and they are rolling our new features quickly. Cons The reporting feature could use improvement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Paul F. Director of Customer Success Computer Software ### "Convenient + Time Saver" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 17, 2024 Pros User onboarding - my team was able to select devices and peripherals before they started, and it all arrived on time. Eliminated the forms I used to fill out as a manager to indicate what device that often got delayed/missed in process. Support issues - when the screen broke on a team members laptop, they managed a loaner laptop When employees leave, they sent a custom box, labels, emails to make it easy for packing and dropping off Cons I had a minor support issue but a manager called me personally to understand the problem and we worked it out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NR Nick R. System Engineer Financial Services ### "Great IT logistics vendor to ease the pain of employee onboarding/offboarding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 26, 2023 The team at Firstbase has been great throughout our entire process from onboarding to daily-use. The product is still young but growing rapidly. They take feedback seriously and constantly add new features which are actually useful to us. Pros \- Ease of communication with customer support team and dedicated account manager - Flexible team who is constantly building new intergration and adding features. Since starting our contract we have see a new release of an HRIS connection and dashboard changes - Employees love the ease of use in the portal. It's easy for them to order equipment before their first day, and FB does a good job of asset retrieval (saving us heaps of time internally). - Connections with vendors across the world where your own ABM enrolled assets can be stored. This is a solid differentiator as competitors will want you to rent or purchase only through their portal. Cons \- The portal is a bit barebones. It functions perfectly for what you need but doesn’t provide any kind of audit logging or have great view filtering. Would love to see more detailed results of assets by type by location. It can get a little confusing. - Understandably, adding new geolocations to their reach can take a bit of time. We have found some workarounds and FB’s reach is wide, but some additional work may be required. If you need a vendor with deep roots in a specific area, make sure you have a clear understanding of the geos you’re shipping to/from. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. UV Ulysses V. IT Support Retail ### "Firstbase " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2023 Pros Customer portal ease of use Customer Support turn around time is great no issues Quick to ship out equipment when order is placed Provide tracking info to user Cons So far great experience Would be helpful if when returning equipment when selecting other to have a pop screen to write a quick message on what is happening to the computer being returned Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Max A. Graphic Designer  Internet ### "Great ally for a more perfect job" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2023 He provided us with an innovative solution to help equip remote and hybrid workers with useful tools to thrive in their roles. Pros Firstbase allows us to have a more comprehensive and unified approach to device lifecycle management to maximize efficiency and collaboration. With its powerful API I can easily integrate with existing systems and tools to streamline device management processes with secure access. also equipping hybrid and remote workers with the right IT operations services to manage better employee experiences and support efficient operations. Cons Since I have learned about Firstbase I have not had any type of inconvenience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10013213/Firstbase/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)