--- title: "SMS360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SMS360 Software - reviews, pricing plans, popular comparisons to other EHS Management products and more." source_url: "https://www.capterra.com/p/10013226/SMS360/" page_type: "product" language: "en" --- # SMS360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SMS360 ## What is SMS360? SMS360 is a data-driven SaaS software helping businesses transform their safety programs with an easy-to-use software tool. SMS360 is used by companies around the world to efficiently analyze and improve their safety and compliance initiatives. SMS360 grants both small and large companies the ability to analyze leading and lagging indicators from incident and near miss tracking, manage claims, conduct behavioral observations, automate OSHA reports, conduct on-the-go inspections, and keep track of regulatory documents like permits and SDSs all from computers and mobile devices. The SaaS deployment model enables a high level of customization for clientele, and the cloud-based software allows for faster and cheaper implementation than traditional on-site software systems. ## What is SMS360 used for? [Compliance](https://www.capterra.com/compliance-software/)[Safety Management](https://www.capterra.com/safety-management-software/)[Incident Management](https://www.capterra.com/incident-management-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $6000 Other, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SMS360?[Manage this product listing](https://www.g2.com/products/sms360/claim_requests/new?auto=true) ## SMS360 Overview Updated September 2026 AI summary SMS360 supports organizations of all sizes in managing safety, risk, and compliance processes across multiple domains, including incident reporting, risk assessment, and audit management. The platform offers deployment flexibility on web and mobile devices, making it suitable for teams requiring accessible tools for safety management, compliance tracking, claims processing, and maintenance oversight. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SMS360 4.8 (6) VS. [4.5 (540)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price $6000 Other, Per Year Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (6) Ease Of Use 4.1 (222) Value For Money 5.0 (6) Value For Money 4.2 (208) Customer Service 4.2 (6) Customer Service 4.5 (216) ## SMS360 alternatives [4.7 (414)](https://www.capterra.com/p/148230/SOXHUB/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.8 (130)](https://www.capterra.com/p/152559/NovaraFlex/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (96)](https://www.capterra.com/p/141558/DoneSafe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10013226/SMS360/alternatives/) ## FAQs about SMS360 Overview ### What company size and specific industries is SMS360 built for? SMS360 is designed for organizations in waste and environmental services, construction, manufacturing, energy, port terminals, oil and gas, transportation and logistics, chemicals, utilities, and government and public sector operations. The vendor description does not specify company size, so its target market is defined by these industries rather than by business size. Features and Usability ### What are the key features of SMS360? SMS360 offers claims tracking, incident management, and incident reporting for safety operations, along with compliance management, compliance tracking, regulatory reporting, and permit management for regulatory oversight. It also includes risk assessment, risk management, maintenance management, preventive maintenance, scheduling, vehicle management, EDI, and customizable dashboards for data management and monitoring. Integrations ### Which third-party tools and platforms does SMS360 integrate with? SMS360 integrates with 5 platforms, including Android 11, iOS14, Excel-DB, Okta, and OneLogin. These integrations cover mobile operating systems, spreadsheet database workflows, and identity management tools for authentication and access control. Getting Started and Support ### What training and onboarding options does SMS360 offer? SMS360 provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer group learning, documentation gives written reference material, and videos provide self-paced visual guidance. Getting Started and Support ### What customer support options does SMS360 offer? SMS360 provides email/help desk support, a FAQ/forum, a knowledge base, and phone support. These channels give users several ways to find answers or contact support directly. ## Features AI summary Based on 1,375 EHS Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing safety management software: - **Compliance Management** (**49%** of reviewers rated this feature as critical) - **Incident Reporting** (**52%**) - **Accident Investigation** (**44%**) SMS360 includes **Compliance Management** and **Incident Reporting**, giving safety teams the tools to track regulatory requirements and document workplace events as they happen. However, it does not include **Accident Investigation**. Instead, it offers **Incident Management** (**47%**), which still helps teams record, review, and respond to safety issues in a structured way. Together, these features help businesses stay compliant, improve visibility into incidents, and support faster follow-up across safety operations. Incident Reporting 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Incident Management 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Risk Assessment 3.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Initiate collection and analysis of known risks Claims Tracking Process of tracking new and submitted claims and the status of submitted claims Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Compliance Tracking Track and report regulatory data to either internal management or external stakeholders SMS360 22 features ### All Features - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Dashboard: Alter the layout and content of dashboards - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Management: Ability to handle large datasets - EDI: Transfer of data from one computer system to another - Governance: Management of rules, practices, and processes of a company - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Permit Management: Manages, automates, stores, and tracks permits to ensure regulatory compliance for multiple industries - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Prioritization: Arrange tasks based on the level of priority or urgency - Regulatory Reporting: Preparing and submitting reports to regulatory authorities in compliance with industry-specific rules, regulations, and standards - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Safety Management: Identify and assess hazards to ensure the well-being of employees, assets, and the environment - Scheduling: Plan availability and assign specific time slots for tasks and resources - Vehicle Management: Track and monitor how vehicles are used --- Get Advice We can help you find the software with the features you need. Features 4.7 (6) 4.7 Based on 6 reviews ## Pricing Value for money 5.0 (6) SMS360 EHS Management Subscription Pricing $6,000 Other,Per Year Value for money 5.0 (6) 5.0 Based on 6 reviews ## Integrations [ Okta](https://www.capterra.com/p/119653/Okta/)[ Android 11](https://www.capterra.com/p/228982/Android-11/)[ OneLogin](https://www.capterra.com/p/114110/OneLogin/)[ iOS14](https://www.capterra.com/p/228981/iOS14/)[ Excel-DB](https://www.capterra.com/p/170908/Excel-DB/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (6) 4.2 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LN Lucy N. Software developer Computer Software ### "Streamlined Compliance Made Simple" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 July 3, 2025 Generally SMS360 has enabled me to streamline compliance tasks and safety management although I feel there's still room for improvement Pros I love the SMS360 for its user friendly interface and the way it centralizes data making it efficient to manage inspections Cons When loading reports or navigating between modules the system is sometimes slow. Also I find it using old features Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EN Enock N. Administrator Automotive ### "Nice app. Greatest " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 September 18, 2024 It is very economical. Compared to other apps Pros It is very reliable. One can be sure it is of great service Cons Poor customer service. They take too long to respond. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PH Patricia H. Project Manager Environmental Services ### "SMS360 Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 19, 2024 Pros The system is user friendly and easy to train in Cons I wish it was more customizable for reporting Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VV Victor V. Business Analyst Warehousing ### "SMS360 Amazon Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2024 Very positive. I find SMS360 to be a much better tool than what we have in-house for incident reporting and I have appreciated their help the whole way. Pros The system is extremely easy to use and even easy to teach someone. The key benefit here being the time saved in trainings for our engineers. SMS makes these incident reporting processes much quicker and we really appreciate that as an org Cons At times development can be on the slower side for what seem to be smaller changes. Switched from [Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/) Ease of use. Internal systems did not provide the customization we needed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RB Robert B. VP of Safety Environmental Services ### "Compliance made easy..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2024 Pros The team behind the product and the willingness to format it to your industry and minimal cost compared to other software programs. Cons No real cons of the program just continue to build and refine on the clients input. Alternatives considered [Digital Samba](https://www.capterra.com/p/77715/Samba-Live/) Reasons for choosing SMS360 Familiar with the product from another company I worked at. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SF Stephen F. President Transportation/Trucking/Railroad ### "Safety Management Systems, Inc. Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2024 Pros This product (SaaS) allows our team to create a fair and accurate compliance assessment for the waste industry, motor carriers, municipalities and construction. Safety Management Systems, Inc. is an all-inclusive software system for internal and external (DOT, OSHA) safety compliance. Cons SMS360 is the only product utilized by our company. I cannot think of any feature or module that I am unhappy with. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.