--- title: "Visiativ Customer Service Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Visiativ Customer Service Software - reviews, pricing plans, popular comparisons to other Customer Service products and more." source_url: "https://www.capterra.com/p/10013252/Visiativ-Service-Clients/" page_type: "product" language: "en" --- # Visiativ Customer Service Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) Visiativ Customer Service ## What is Visiativ Customer Service? Visiativ Customer service transforms your customer experience with omnichannel customer service This is a business solution providing customer relations and distribution network management. Centralise all customer data in the same customer portal : after sales procedures, technical and marketing materials, orders management, spare parts interactive catalog or even outcalls management. We developped two dedicated versions for manufacturing industry and consumer goods. ## What is Visiativ Customer Service used for? [Social Media Analytics Tools](https://www.capterra.com/social-media-analytics-tools-software/)[Social Media Management](https://www.capterra.com/social-media-management-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Visiativ Customer Service?[Manage this product listing](https://www.g2.com/products/brandwatch-social-media-management/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Visiativ Customer Service 0.0 VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (22,764) Value For Money 0.0 (0) Value For Money 4.4 (15,320) Customer Service 0.0 (0) Customer Service 4.5 (13,577) ## Visiativ Customer Service alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## Features AI summary Based on 5,357 Customer Service reviews Capterra reviewers highlight these as the features buyers value most when choosing customer service software: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Visiativ Customer Service supports **Support Ticket Management** and **Multi-Channel Communication**, giving teams a way to organize service requests and manage conversations across different customer touchpoints. However, it does not offer **Call Center Management**. Instead, it provides **Live Chat** (**43%**), which gives businesses another direct channel for handling customer questions in real time, helping teams respond faster and maintain more consistent service. Activity Tracking Track and document all activities across devices, networks, and other systems Customer Portal A website or login for customers to access information Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Live Chat Ability to chat online in real time Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Visiativ Customer Service 7 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Customer Portal: A website or login for customers to access information - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Support Ticket Management: Allow customers/users to submit support queries and service requests --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.