--- title: "IT Care Center Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IT Care Center Software - reviews, pricing plans, popular comparisons to other IT Service products and more." source_url: "https://www.capterra.com/p/10013288/IT-Care-Center/" page_type: "product" language: "en" --- # IT Care Center Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IT Care Center ## What is IT Care Center? IT Care Center is both cloud-based and on-prem IT Service Management (ITSM) platform designed to streamline IT operations. Fully ITIL-ready, ITCC unifies IT processes like Asset Management, Incident Management, Service Catalog, and more in a single, scalable solution. With IT Care Center, you can: Centralize IT activities across your organization. Automate workflows and manage complex processes effortlessly. Gain real-time insights with built-in analytics and visual BOT flows, eliminating the need for third-party tools. ITCC is trusted by businesses worldwide to simplify ITSM and scale their operations with speed and efficiency. Transform your IT processes today with IT Care Center. ## What is IT Care Center used for? [IT Service](https://www.capterra.com/it-service-software/)[ITSM](https://www.capterra.com/itsm-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IT Care Center?[Manage this product listing](https://www.g2.com/products/it-care-center/claim_requests/new?auto=true) ## IT Care Center Overview Updated September 2026 AI summary IT Care Center offers IT service management capabilities for organizations of all sizes, combining features like incident, problem, and change management with IT asset tracking, workflow automation, and a self-service portal. It supports customizable forms, SLA management, real-time reporting, and integrates with third-party tools. Deployment options include cloud and on-premise, accessible across major operating systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IT Care Center 4.6 (9) VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (9) Ease Of Use 4.6 (298) Value For Money 4.9 (9) Value For Money 4.4 (294) Customer Service 4.9 (8) Customer Service 4.5 (297) ## IT Care Center alternatives [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10013288/IT-Care-Center/alternatives/) ## FAQs about IT Care Center Features and Usability ### What are the key features of IT Care Center? IT Care Center offers help desk management, ticket management, and incident management for support operations, plus asset tracking, inventory management, and asset lifecycle management. It also includes a self service portal, client portal, knowledge base management, SLA management, workflow management, reporting, and access controls/permissions. Getting Started and Support ### What training and onboarding options does IT Care Center offer? IT Care Center provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided setup, while documentation and videos offer self-paced reference and step-by-step learning materials for users. Getting Started and Support ### What customer support options does IT Care Center offer? IT Care Center provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. These channels give users multiple ways to find answers or contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 768 IT Service reviews Capterra reviewers highlight these as the features buyers value most when choosing IT Service software: - **Help Desk Management** (**54%** of reviewers rated this feature as critical) - **Support Ticket Management** (**54%**) - **Real-Time Monitoring** (**44%**) IT Care Center supports **Help Desk Management** and **Support Ticket Management**, giving teams a clear way to organize service requests, track issues, and respond to users more efficiently. However, it does not include **Real-Time Monitoring**. Instead, it offers other important capabilities that reviewers also rate highly, including **Ticket Management** (**56%**), **Alerts/Notifications** (**47%**), and **Real-Time Notifications** (**47%**), helping businesses stay aware of issues as they arise and manage support workflows with better speed and visibility. Help Desk Management 4.6 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Managing service requests, incidents, IT issues & support with a ticketing system Real-Time Notifications 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Incident Management 4.9 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents IT Asset Management 4.3 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Managing inventories and tracking changes to hardware and software configurations Change Management 3.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions Problem Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring IT Care Center 48 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (9) 4.4 Based on 9 reviews ## Pricing Value for money 4.9 (9) ### Starting price Free trial not available Value for money 4.9 (9) 4.9 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (8) 4.9 Based on 8 reviews ## User reviews Overall rating 4.6 Based on 9 reviews Filter by rating 5(5) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RA RULI A. VP CIO Consumer Goods ### "Excellent system and service, complete satisfaction with the IT CARE system." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2025 Tadiran Group has been working with the system for about 10 years. Through the system, all user inquiries for all services and systems in the organization, including the ERP CRM, are managed. In addition, all activities of the Information Systems/IT department, including the implementation and development of the systems, projects, etc. The system is also linked to additional systems. Over the years, they have responded to all the needs/requests we have raised for additions to the system. Pros A system with comprehensive/rich functionality. Simple and clear operation for the user. Excellent service from the manufacturer. Fair price for a single product package that includes all the capabilities. Cons The system design/UI could be improved. Can be improve with the assests managment. Additional tools and improved convenience for managing design changes and personalization by the user Switched from [SysAid](https://www.capterra.com/p/107225/SysAid/) We wanted one system that was more flexible for manufacturer changes/adjustments at an all-inclusive price. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SH Soher H. Systems and Applications Officer Information Services ### "Recommended System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2024 Successful Characterization and Implementation Enjoyable user experience (Easy to use) Pros The system provides an excellent solution for managing the entire process Cases , tasks, asset management and many other things The professional support team is experienced, creates an environment for effective and continuous communication and provides a quick and high-quality response Cons Sometimes I feel a slowness in the system, but this is related to the large number of incidents Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Application manager Consumer Goods ### "Good Product - need to improve preformance " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 27, 2024 I use ITCC all the time to manage my department's tickets and tasks. It is easy to use and to manage the different statuses in my teams Pros Easy to use for IT and users. Customized to my needs. Cons The cloud version is slow. There are performance issues Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DL Dror L. TechOps Manager Financial Services ### "Simple and efficient" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 26, 2024 Pros ITCC helps us manage the process in a simply and efficiently. I really like that fact the I can customize almost everything and change the system to support our processes. Cons The integrations with 3rd party systems and automations are basic and not sufficiently. Integration with Slack is not yet available. Reasons for choosing IT Care Center I didn't choose the product, but it's great because it supports the full cycle of ITSM Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OL Omer L. Product Internet ### "Review ITCC - by Omer Levy, Product and Delivery director of Docomotion" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 22, 2024 Good product great service. But, Old system old authentication system. Pros Customer service, problem solving really fast Cons Old UI UX (despite that we have to new one), email issues from time to time, no application, hard to set automations and graphs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EN Elias N. CISO Computer & Network Security ### "Highly recommend using the ITCC system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2024 When we chose the supplier, we found that adjustments had to be made, the change was made quickly and professionally Pros The service is fast, courteous and professional Cons Any malfunction or change is dealt with quickly and professionally Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RS Reut S. CIO Telecommunications ### "Highly recommend the system for service processes." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2024 We really enjoy using the system. Whenever we encounter an issue or have a question, we receive a quick response from a professional, and the answers are always high-quality and professional. The system is continuously evolving and improving, with new and enhanced features introduced all the time. Pros The system is user-friendly for both end-users and implementers. It can be customized by the implementer to support various processes. The system facilitates the management of IT service processes as well as other organizational service processes, allowing the creation of diverse workflows – all with relative ease. Cons There is room for improvement in the implementer's interface for knowledge management. Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) We felt that we did not get value for the cost, and implementing new processes was cumbersome. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. YG Yossi G. Global IT Support Director Electrical/Electronic Manufacturing ### "Global Support Director" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 17, 2024 a flexible system which enables me to customize my organization needs good support costs are better than the competitors Pros Flexibility in implementing customized needs Modules Verities license costs support Cons Dashboards self-managed is not user friendly Need to improve on AI Switched from [SysAid](https://www.capterra.com/p/107225/SysAid/) sysaid had a lack of critical functionalities we need for the organization Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reasons for choosing IT Care Center the costs of freshdesk were high and the support Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ES evgeny S. HELP DESK manager Education Management ### "ITCC audit" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2024 The overall experience is very good, there is always someone to trust and receive a professional response Pros What I like most about ITCC is the service they give to the customer, every question has an answer Cons Less likes that there are issues that need to be developed, on the other hand when they have already developed open to all their customers Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reasons for choosing IT Care Center Because in the other companies each model is purchased separately and at ITCC everything is together Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10013288/IT-Care-Center/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.