# IT Care Center Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IT Care Center the right IT Service solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10013288/IT-Care-Center/reviews --- IT Care Center 4.6 (9) [View alternatives](https://www.capterra.com/p/10013288/IT-Care-Center/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of IT Care Center Ease of use 4.6 Customer Service 4.9 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RA RULI A. VP CIO Consumer Goods Used the software for: 2+ years ### "Excellent system and service, complete satisfaction with the IT CARE system." May 20, 2025 5.0 Tadiran Group has been working with the system for about 10 years. Through the system, all user inquiries for all services and systems in the organization, including the ERP CRM, are managed. In addition, all activities of the Information Systems/IT department, including the implementation and development of the systems, projects, etc. The system is also linked to additional systems. Over the years, they have responded to all the needs/requests we have raised for additions to the system. Pros A system with comprehensive/rich functionality. Simple and clear operation for the user. Excellent service from the manufacturer. Fair price for a single product package that includes all the capabilities. Cons The system design/UI could be improved. Can be improve with the assests managment. Additional tools and improved convenience for managing design changes and personalization by the user Switched from [SysAid](https://www.capterra.com/p/107225/SysAid/) We wanted one system that was more flexible for manufacturer changes/adjustments at an all-inclusive price. Review Source RS Reut S. CIO Telecommunications Used the software for: 2+ years ### "Highly recommend the system for service processes." November 18, 2024 5.0 We really enjoy using the system. Whenever we encounter an issue or have a question, we receive a quick response from a professional, and the answers are always high-quality and professional. The system is continuously evolving and improving, with new and enhanced features introduced all the time. Pros The system is user-friendly for both end-users and implementers. It can be customized by the implementer to support various processes. The system facilitates the management of IT service processes as well as other organizational service processes, allowing the creation of diverse workflows – all with relative ease. Cons There is room for improvement in the implementer's interface for knowledge management. Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) We felt that we did not get value for the cost, and implementing new processes was cumbersome. Review Source YG Yossi G. Global IT Support Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Global Support Director" November 17, 2024 4.0 a flexible system which enables me to customize my organization needs good support costs are better than the competitors Pros Flexibility in implementing customized needs Modules Verities license costs support Cons Dashboards self-managed is not user friendly Need to improve on AI Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing IT Care Center the costs of freshdesk were high and the support Switched from [SysAid](https://www.capterra.com/p/107225/SysAid/) sysaid had a lack of critical functionalities we need for the organization Review Source eS evgeny S. HELP DESK manager Education Management Used the software for: 2+ years ### "ITCC audit" November 17, 2024 5.0 The overall experience is very good, there is always someone to trust and receive a professional response Pros What I like most about ITCC is the service they give to the customer, every question has an answer Cons Less likes that there are issues that need to be developed, on the other hand when they have already developed open to all their customers Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing IT Care Center Because in the other companies each model is purchased separately and at ITCC everything is together Review Source DL Dror L. TechOps Manager Financial Services Used the software for: 1-2 years ### "Simple and efficient" November 26, 2024 4.0 Pros ITCC helps us manage the process in a simply and efficiently. I really like that fact the I can customize almost everything and change the system to support our processes. Cons The integrations with 3rd party systems and automations are basic and not sufficiently. Integration with Slack is not yet available. Alternatives considered [Remedyforce](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/) Reason for choosing IT Care Center I didn't choose the product, but it's great because it supports the full cycle of ITSM Review Source SH Soher H. Systems and Applications Officer Information Services Used the software for: 2+ years ### "Recommended System" December 17, 2024 5.0 Successful Characterization and Implementation Enjoyable user experience (Easy to use) Pros The system provides an excellent solution for managing the entire process Cases , tasks, asset management and many other things The professional support team is experienced, creates an environment for effective and continuous communication and provides a quick and high-quality response Cons Sometimes I feel a slowness in the system, but this is related to the large number of incidents Review Source VR Verified Reviewer Application manager Consumer Goods Used the software for: 2+ years ### "Good Product - need to improve preformance " November 27, 2024 4.0 I use ITCC all the time to manage my department's tickets and tasks. It is easy to use and to manage the different statuses in my teams Pros Easy to use for IT and users. Customized to my needs. Cons The cloud version is slow. There are performance issues Review Source EN Elias N. CISO Computer & Network Security Used the software for: 2+ years ### "Highly recommend using the ITCC system" November 18, 2024 5.0 When we chose the supplier, we found that adjustments had to be made, the change was made quickly and professionally Pros The service is fast, courteous and professional Cons Any malfunction or change is dealt with quickly and professionally Review Source OL Omer L. Product Internet Used the software for: 1-2 years ### "Review ITCC - by Omer Levy, Product and Delivery director of Docomotion" November 22, 2024 4.0 Good product great service. But, Old system old authentication system. Pros Customer service, problem solving really fast Cons Old UI UX (despite that we have to new one), email issues from time to time, no application, hard to set automations and graphs. 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