# LABEL MATRIX Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is LABEL MATRIX the right Label Printing solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10013317/LABEL-MATRIX/reviews

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LABEL MATRIX

4.5 (42)

[View alternatives](https://www.capterra.com/p/10013317/LABEL-MATRIX/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of LABEL MATRIX

Ease of use

4.4

Customer Service

4.5

## Pros and Cons in Reviews

JD

Jeremy D

Technical SpecialistConsumer Goods, 501 - 1,000 employeesUsed the software for: 1-2 years.

“Explaining to users how to navigate the software after initial setup was fairly simple and our end users were able to pick up the ins and outs rather quickly.“

April 17, 2024

BC

Bradyn C

CATEGORY MANAGERRetail, 51 - 200 employeesUsed the software for: More than 2 years.

“I am currently running on a 10 year old version because customer service always wants me to pay 100's of dollars for some upgrade that will not enhance my use of the product.“

April 12, 2024

WB

William B

PresidentWholesale, 2 - 10 employeesUsed the software for: More than 2 years.

“It's easy to use, it's very functional, it has OBDC functionality so a database can be constructed and with a single label template information can be pulled from the database to print multiple different labels.“

April 12, 2024

DD

Duane D

IT SupportEducation Management, 201 - 500 employeesUsed the software for: More than 2 years.

“The licensing is confusing and doesn't transfer between operating systems.“

April 17, 2024

MR

Michelle R

Fulfillment Distribution managerPackage/Freight Delivery, 11 - 50 employeesUsed the software for: More than 2 years.

“Very easy to use. when you run the counter it keeps the last run so you know what number you left off on.“

April 15, 2024

JF

Jac F

Exec Admin Assist of Customer ServicesPaper & Forest Products, 11 - 50 employeesUsed the software for: More than 2 years.

“very little customer support. but as it's low maintenance, I rarely have to deal with customer support“

April 26, 2024

BL

Barb L

Production and Office ManagerConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months.

“Very user friendly and has many styles to choose from in regards to Fonts,.“

April 17, 2024

KH

Kim H

CFS PRODUCTION SYSTEMSFood Production, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“The only complaint I really have is the licensing. “

April 22, 2024

## Showing most helpful reviews

Showing 1-25 of 42 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AR

Alan R.  
President  
Wholesale  
Used the software for: 1-2 years

### "LABEL MATRIX is perfect for our automated labeling solution"

April 26, 2024

5.0

Extremely pleased. Works as advertised and has saved us tons of time!

Pros

The use of templates and the ability to print labels from a command prompt, which allows a database to be used as a front-end and invoke label printing from a command-line, specifying template to use, destination printer and # of Labels for the print job.

Cons

Initial setup required a support call to get the license key and permissions installed correctly. But they were very quick to respond and solution only took a few minutes.

Switched from

[Wasp Barcode Maker](https://www.capterra.com/p/233466/Wasp-Barcode-Maker/)

Old product, no longer supported on modern Windows Operating Systems.

Review Source

Response from TEKLYNX

April 29, 2024

Thank you for the great review! We are so happy to see you are enjoying LABEL MATRIX and its features.

BC

Bradyn C.  
CATEGORY MANAGER  
Retail  
Used the software for: 2+ years

### "20 Years Experience"

April 12, 2024

4.0

Love the software, hate that every year when i upgrade laptops it becomes such an issue to get the software moved over. I am currently running on a 10 year old version because customer service always wants me to pay 100's of dollars for some upgrade that will not enhance my use of the product.

Pros

I love the ease of adding barcodes for marketing materials, printing labels and creating basic signage.

Cons

I HATE that my software basically becomes useless when I upgrade my laptop.

Alternatives considered

[BarTender](https://www.capterra.com/p/234958/BarTender/)

Reason for choosing LABEL MATRIX

It was better at the time, however the other laptops in my company have made the switch.

Review Source

Response from TEKLYNX

April 16, 2024

We apologize for the challenges you are experiencing! Please reach out to our Senior Technician Shawn, at customersupport@teklynx.com, he can help you overcome this issue/walk you through the process of deactivating the software license before upgrading which should be a smooth experience for our end users.

DL

Denny L.  
Sr Network Architect  
Printing  
Used the software for: 2+ years

### "Label Matrix, take it or leave it"

April 26, 2024

3.0

Support has been good and product works well. The process of upgrading is not to bad. The worst thing is the license it really is a pain, especially when used on a VM

Pros

The product works well and does what is advertised

Cons

outdated application requiring a logged in account to run an app on a server for license, not a service

Review Source

Response from TEKLYNX

April 30, 2024

Thank you for the honest review. Our software is licensed by users, which is why there is a login, and for security reasons for our end users. What type of license does your organization have? Our VM licenses are meant to be run in a virtual environment, not on a server. Please call our customer support team and they can help assist you. 414-837-4800

JT

Jim T.  
Owner  
Packaging and Containers  
Used the software for: 2+ years

### "Small Business "

April 17, 2024

4.0

Have been using for over 15 years only in a very simplistic capacity but very happy with program

Pros

Easy to start up and start creating labels

Cons

Cost as I don’t use a majority of the capabilities. Should have a cheaper option for smaller businesses that just need to print on one printer.

Review Source

Response from TEKLYNX

June 14, 2024

Thank you for the review on LABEL MATRIX. We are happy to see you are enjoying it.

JD

Jeremy D.  
Technical Specialist  
Consumer Goods  
Used the software for: 1-2 years

### "Happy customer"

April 17, 2024

5.0

So far my experience with Label Matrix has been pleasant. Designing labels is easy to do using the label design software, and transferring the draft into batch print jobs has been easy. Explaining to users how to navigate the software after initial setup was fairly simple and our end users were able to pick up the ins and outs rather quickly.

Pros

I really enjoyed the technical support and customer service I have received from Label Matrix software and company. Their technicians were able to get us up and running in a high demand distribution warehouse.

Cons

There was a bit of a learning curve for our end users to figure out how to print correctly. The print screen could be simpler.

Review Source

Response from TEKLYNX

April 18, 2024

Thank you for taking the time to review! If you ever need help utilizing other features of LABEL MATRIX our support team is here for you.

RP

Rick P.  
IT  
Apparel & Fashion  
Used the software for: 2+ years

### "Label Matrix"

April 26, 2024

5.0

We have been using it for years, and when time allows, I look forward to exploring other uses for our organization.

Pros

The software makes all of our labeling tasks easy, and quick to edit if need be.

Cons

I know you are looking for some constructive criticism here, but there is very little to not like!

Review Source

Response from TEKLYNX

April 29, 2024

Thanks for the review. This is great to see! We do have two other label design products that can meet more needs if your business is growing, and we have enterprise solutions to help with automation, traceability, and centralization.

EP

Edward P.  
Warehouse director  
Automotive  
Used the software for: 2+ years

### "So Easy to Use - Worth the Money!"

April 12, 2024

5.0

Very satisfied. I have been using label matrix for 30 plus years.

Pros

Ease of use, Simple to set up. It offers a lot of options for a low price

Cons

You are limited to the number of tabs (different label designs) that you have open at one time.

Review Source

Response from TEKLYNX

April 16, 2024

Thank you for taking the time to review! It's great to see long time customers still using our products.

RG

Randy G.  
IT Support Specialist  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Label Matrix 2022 review"

April 26, 2024

5.0

Overall a positive experience. Brought older labels into the system and saved them as the newer version.

Pros

Ease of setup. Being able to access labels stored in earlier version

Cons

License manager fails occasionally. Would like to get this resolved.

Review Source

Response from TEKLYNX

April 29, 2024

Thank you for the review. If you are encountering issues with License Manager, please call our customer support team at 414-837-4800 to get this resolved.

JF

Jac F.  
Exec Admin Assist of Customer Services  
Paper & Forest Products  
Used the software for: 2+ years

### "Good value for the use"

April 26, 2024

4.0

Pros

the printer and the program are low maintenance

Cons

very little customer support. but as it's low maintenance, I rarely have to deal with customer support

Review Source

Response from TEKLYNX

April 29, 2024

Thanks for the review. We take pride in our customer support, and have an award-winning customer support team here at TEKLYNX. They answer phone calls live and in under 30 seconds. If you ever need direct support, just give them a call at 414-837-4800.

WB

William B.  
President  
Wholesale  
Used the software for: 2+ years

### "I like Label Matrix"

April 12, 2024

5.0

I've been selling and using Label Matrix for 40 years. It has evolved into a wonderful label generation software package at a very manageable cost, affordable for every business. It has the high power features to get the job done for every business need.

Pros

It's easy to use, it's very functional, it has OBDC functionality so a database can be constructed and with a single label template information can be pulled from the database to print multiple different labels.

Cons

It doesn't have the ability to do curved characters

Review Source

Response from TEKLYNX

April 16, 2024

Thank you for the review! We are happy to see its easy for your team to use. LABEL MATRIX actually does have the ability to create curved characters! It is under TextArt in the software. If you need more help finding it, please call customer support at 414-837-4800 and they would be happy to assist!

MF

Mike F.  
warehouse materials  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Easy and efficient"

April 17, 2024

5.0

I've only had to call your customer support one time, and they (her, can't think of her name) was on it! Fixed the problem under a minute.

Pros

It stores all of our custom labels and makes it easy to retrieve, as well as design

Cons

Nothing comes to mind, so that's a good thing!

Review Source

Response from TEKLYNX

April 18, 2024

Thank you for the review! We are always pleased to see our customers enjoying our products and using our customer support for questions.

MG

Mark G.  
owner  
Paper & Forest Products  
Used the software for: 2+ years

### "I've used this for 15 years and its been great"

April 17, 2024

5.0

Never had any problem in over 15 years!!

Pros

Easy to use, reliable, prints to different printers

Cons

Nothing much - the older version did freeze occasionally but I upgraded

Review Source

Response from TEKLYNX

April 18, 2024

Thanks for the review! Happy to see long time customers still using our products and enjoying the features.

DS

Denise S.  
Clerk  
Education Management  
Used the software for: 2+ years

### "Label Matrix review"

April 12, 2024

5.0

Pros

It works great for our inventory management

Cons

user friendly, less tech reliable and more user friendly would be useful

Review Source

Response from TEKLYNX

April 16, 2024

Thank you for the review. Happy to see it works great for your team. If you ever need help with the software, please call customer support at 414-837-4800!

MR

Michelle R.  
Fulfillment Distribution manager  
Package/Freight Delivery  
Used the software for: 2+ years

### "Label Matrix "

April 15, 2024

5.0

Pros

Very easy to use. when you run the counter it keeps the last run so you know what number you left off on.

Cons

I can not find any cons on label matrix at this moment.

Review Source

Response from TEKLYNX

April 17, 2024

Thank you for the review! We are happy to see it's been working great for your organization.

IC

Ivan C.  
Dir. ERP Systems  
Textiles  
Used the software for: 2+ years

### "Label Matrix is a user-friendly software."

April 12, 2024

5.0

Label Matrix has helped us immensely during the last 12 years to create labels and has never failed in any way.

Pros

The quick label design saves lots of time and complications.

Cons

I have not complains about the way I need it and use it.

Review Source

Response from TEKLYNX

April 16, 2024

Thanks for the great review. Happy to see it's working well for your business!

ME

Michael E.  
Vice president  
Plastics  
Used the software for: 2+ years

### "Good product, easy to jse"

April 26, 2024

5.0

Pros

Easy to use. Have been using for many years and haven’t found a better alternative

Cons

Lacking some features and modernization

Review Source

Response from TEKLYNX

April 29, 2024

Thank you for the review! LABEL MATRIX is the most simple label designer out of our 3 label design products. If you are looking for more features, we do offer LABELVIEW and CODESOFT that are developed for more complex labeling needs. Learn more here: https://www.teklynx.com/en/products/label-design-solutions

DL

David L.  
Quality Manager  
Automotive  
Used the software for: 2+ years

### "Powerful Software, Easy to Use"

April 17, 2024

5.0

I like it. I have used it for over 20 years now and would buy it again if needed.

Pros

It works very consistently. The barcode designer is powerful and easy to use. The database functions are straightforward and work well.

Cons

Some barcode printers need different drivers to work properly. I think the issue is more the printer than Label Matrix though.

Review Source

Response from TEKLYNX

April 18, 2024

Thank you for taking the time to review! It's great to see you are enjoying LABEL MATRIX. TEKLYNX has over 4,000 native printer drivers to choose from. Sometimes Windows drivers are what causes the issues. If you ever have questions, please reach out to our customer support team at 414-837-4800.

DS

DEBORAH S.  
Payroll  
Consumer Goods  
Used the software for: 2+ years

### "Matrix User"

April 12, 2024

5.0

overall positive experience, use every day for product

Pros

Easy to use quick print simple printing program

Cons

waste a lot of ink when you calibrate each label

Review Source

Response from TEKLYNX

April 24, 2024

Thanks for the review. Contacting your printer manufacturer might help solve the waste of ink, or you can call our customer support team at 414-837-4800 and they could help alleviate or minimize that problem.

JF

Jamie F.  
Production Supervisor  
Packaging and Containers  
Used the software for: 2+ years

### "My Review "

April 12, 2024

5.0

Pros

What I like most about Label Matrix is being able to have as many custom labels as needed. It keeps it consistent, so the customer gets what they ask for every time.

Cons

The only problem we have come across is running out of our license. I'm not aware if a notice is sent out ahead of time or not, but this will cause the system to be down for a day, sometimes longer.

Review Source

Response from TEKLYNX

April 16, 2024

Thank you for taking the time to review! Our Marketing team sends out emails to end users when their license is set to expire (they usually send out a few, a couple months out from expiration). Our renewals team also sends out emails about licenses expiring. The email that is connected to the software license might not be active in your organization anymore, which could be why your team doesn't know of the expiration dates! Give us a call and we can help so this doesn't cause any system downtime for your organization. 414-837-4800

DL

Darrell L.  
Planner Customer Service Manager  
Medical Devices  
Used the software for: 2+ years

### "Darrell's Label Matrix Review"

April 12, 2024

5.0

It works well for the labels we produce.

Pros

I like the flexibility of designing after understanding the basics of the program.

Cons

It's not able to produce GS1 bar codes.

Review Source

Response from TEKLYNX

April 16, 2024

Thank you for the review! LABEL MATRIX actually has the ability to produce GS1 barcodes! You can find more information in this article here: https://teklynx.microsoftcrmportals.com/knowledgebase/article/KA-02008/en-us Or please call into customer support at 414-837-4800 and they can help walk you through the process.

BL

Barb L.  
Production and Office Manager  
Consumer Goods  
Used the software for: 6-12 months

### "Love the Label Matrix 2015"

April 17, 2024

5.0

Love it and it is used daily here. Life was not easy when it was down for a week Glad it is back up running.

Pros

Very user friendly and has many styles to choose from in regards to Fonts,. Size, Style.

Cons

Sometimes if you hit the wrong button you only receive half of the amount you want. Must be dilegant in entering the amount of numbers you want to add to the quantity to print or you may end up with many more than needed.

Review Source

Response from TEKLYNX

April 18, 2024

Thank you for taking the time to review! We are pleased to see our customers enjoying our products.

EG

Evans G.  
Warehouse Manager  
Food Production  
Used the software for: 2+ years

### "Label Matrix"

April 26, 2024

4.0

Pros

Really easy to use, really reliable really good program.

Cons

Label Matrix is a bit outdated, or maybe just with the kind of printer we have.

Review Source

Response from TEKLYNX

April 29, 2024

Thank you for the review. We are happy to see our solution is reliable for your company. LABEL MATRIX is currently on version 2022, so if you need to upgrade, let us know! 414-837-4800

DC

Dennis C.  
President  
Arts and Crafts  
Used the software for: 2+ years

### "Long time user"

April 14, 2024

4.0

I used the software years ago. We needed to purchase a new subscription to the software so it could work with newer Windows versions. We hesitated because of the price, but we needed a solution for printing barcodes and labels.

Pros

The many different functions and ease of use.

Cons

Price. We hesitated due to the price. We needed something so we went with a software that I had used in the past.

Review Source

Response from TEKLYNX

April 17, 2024

Thank you for the review! LABEL MATRIX is our lowest cost software with many features.

AP

Anoop P.  
LOGISTICS MANAGER  
Consumer Goods  
Used the software for: 1-2 years

### "Great for beginners"

April 12, 2024

5.0

overall good, but can be improved to include formulas.

Pros

it was easy to use and support was accessible.

Cons

cannot use formulas to determine what info to show.

Review Source

Response from TEKLYNX

April 15, 2024

Hello. Thanks for reviewing LABEL MATRIX. The software does have formulas to utilize. You can find some information in this article here: https://teklynx.microsoftcrmportals.com/knowledgebase/article/KA-01889/en-us If you have other questions about the software, or how to use formulas, please call our customer support team at 414-837-4800 and they would be happy to answer any questions you may have.

KS

Karen S.  
Operations Manager  
Consumer Goods  
Used the software for: 2+ years

### "Use of Product"

April 12, 2024

4.0

We utilize many of the features and it works good for our needs.

Pros

once set up it is easy to use and prints quickly

Cons

setting up each label can be time consuming

Review Source

Response from TEKLYNX

April 16, 2024

Thanks for the review. If you ever need any assistance, please contact our customer support team at 414-837-4800, they are always here to help and make your labeling process smooth!

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