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Case Manager is a customizable contact center solution that streamlines operations. - Create teams, users, and security roles. - Segment cases by department, book, customer, and more. - Customize user interfaces and data with custom fields. - Apply field-level read and write security. - Create and manage automated workflows, processes, and activities. - Generate documents in your desired format with high flexibility. - Produce management and customer reports to suit your needs. - Streamline phone and message-based customer interactions. - Embed website functionality and develop custom extensions. Run Case Manager on-premise or in the cloud.
Provider
VoyagerNetz Enterprise
Located In
South Africa
Foundation
1994
Open API
No
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows
Training
In Person, Live Online, Webinars, Documentation, Videos
Support
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Contact Centers, Tracing Call Centers, Call Centers, Accounts Receivable Management Centers, Sales Contact Centers, Debt Collection Centers
Content Source: CaseManager
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CaseManager Reviews
"Great System & great customer support"
Overall: Making my life so much easier, everything is very user friendly.
Pros: I like that the system can be set up and customized to fit my business and needs the best.
Cons: That I cannot see the balance on the main page when I open a case.
"Case Manager review from implementation and support perspective."
Overall: Excellent! A robust product that can be customized almost any business need.
Pros: It's customizability, feature richness and customer support.
Cons: It is not in the cloud, but can easily be accommodated by applications such as Azure.
Vendor Response
"Case Manager Teams work ethic "
Overall: Burnard Raaff & Associates has been with Case Manager for more than a decade. Due to our client's specifications we had to move to another collection system however we quickly realized that Case Manager is the best for our company and the results have proven such which in turn made us come back after a mere 6 months with another company. Case Manager's support team is one of the best i have ever dealt with and they really take their time in hearing concerns. Case Manager is one of the most elite systems out there and will really boost your business outcomes
Pros: the program is very user-friendly, it allows us to prioritize certain work-flows from the customizable diary. It also allows us to accurately track our agents work and targets which is vital in our industry
Cons: There really are no cons from our Company with regards to Case Manager
Vendor Response
