# CaseManager Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CaseManager Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more. Source: https://www.capterra.com/p/10013368/CaseManager --- # CaseManager Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CaseManager ## What is CaseManager? Case Manager is a customizable contact center solution that streamlines operations. - Create teams, users, and security roles. - Segment cases by department, book, customer, and more. - Customize user interfaces and data with custom fields. - Apply field-level read and write security. - Create and manage automated workflows, processes, and activities. - Generate documents in your desired format with high flexibility. - Produce management and customer reports to suit your needs. - Streamline phone and message-based customer interactions. - Embed website functionality and develop custom extensions. Run Case Manager on-premise or in the cloud. ## What is CaseManager used for? [Debt Collection](https://www.capterra.com/debt-collection-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CaseManager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.voyagernetz.com/&name=CaseManager) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CaseManager 5.0 (5) VS. [4.7 (70)](https://www.capterra.com/p/66949/Collect/reviews/) Starting Price Contact vendor Starting Price $149 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.6 (91) Value For Money 4.8 (5) Value For Money 4.8 (86) Customer Service 5.0 (5) Customer Service 4.8 (87) ## CaseManager alternatives [4.9 (12)](https://www.capterra.com/p/10006764/Dash-Billing/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [4.9 (35)](https://www.capterra.com/p/254642/HES-LoanBox/reviews/) Starting price $75000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Gaviti](https://www.capterra.com/p/169544/Gaviti/) [4.5 (91)](https://www.capterra.com/p/169544/Gaviti/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [DebtView](https://www.capterra.com/p/140575/DebtView/) [4.4 (21)](https://www.capterra.com/p/140575/DebtView/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10013368/CaseManager/alternatives/) ## FAQs about CaseManager Overview ### What company size and specific industries is CaseManager built for? CaseManager is designed for contact centers of various sizes, especially call centers, tracing call centers, accounts receivable management centers, sales contact centers, and debt collection centers. It fits organizations that manage high volumes of customer outreach, payment follow-up, tracing, and collection work. Features and Usability ### What are the key features of CaseManager? CaseManager offers activity dashboard, alerts and notifications, audit trail, contact database, and document management for case records. It also includes financial management features such as customer statements, receivables ledger, payment collection, partial payments, and receipt management, plus customizable reports, task management, workflow management, and third-party integrations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does CaseManager integrate with? CaseManager integrates with Microsoft Outlook for customized templated bulk email. The available integration catalog information here only confirms this third-party connection, so Microsoft Outlook is the named platform for integration support. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does CaseManager offer? CaseManager provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced review of key steps. Getting Started and Support ### What customer support options does CaseManager offer? CaseManager provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support help is presented through these channels for users needing guidance, setup answers, or issue resolution. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Reports 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Alter the layout and content of reports Activity Dashboard 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Templates 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Document Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Task Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression CaseManager 22 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges A record of all activities within the system, including user access, changes made, etc. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Reports that show customers their invoices, payments, and balance on the account Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Plan, manage, and track the financial activities of an individual or organization Form predictions based on past and present data/trends Allow customers to make a partial payment on an invoice and track remaining debt Tracking, managing, and initiating the transfer of funds for overdue customer payments Upload, track, and submit receipts in a central database A list of customers and their payments due updated on a monthly basis Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (5) 4.8 Based on 5 reviews ## Pricing Value for money 4.8 (5) ### Starting price Free trial available Value for money 4.8 (5) 4.8 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CL Capucine L. Responsable logistique Real Estate ### "Intuitif !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 6, 2025 Globalement nous avons une expérience d’utilisation du logiciel assez positive car cela nous permet d’être réactif et compétitif dans nos actions et projets. Pros Les aspects du logiciel Case Manager que nous apprécions est sa personnalisation assez avancée mais également son interface intuitive qui permet une facilité d’utilisation. Cons Les inconvénients que l’on pourrait relever du logiciel Case Manager seraient les limitations fonctionnelles dans le sens où certaines fonctionnalités annoncées ne sont toujours pas opérationnelles. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NA Nicole A. Customer Service Financial Services ### "User Friendly Solution to Case Tracking " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2025 Overall the software works for quick workflow, prioritizing the main tasks, and tacking the agents works and targets (which is important in the industry of debt collection). Pros CaseManager is very user friendly, the customizable diary is easy to manage your cases and pending tasks. It's also easy to customize the program to fit your needs. Cons The only con I can think of is not being able to view the balance directly on the main page when opening a case, you have to go into the case details and this adds a little more time.. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Anette L. Debt Recovery Manager Medical Practice ### "Great System & great customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2024 Making my life so much easier, everything is very user friendly. Pros I like that the system can be set up and customized to fit my business and needs the best. Cons That I cannot see the balance on the main page when I open a case. Alternatives considered [Excalibur WMS](https://www.capterra.com/p/14208/3PLink/) Reasons for choosing CaseManager I chose it because of my financial situation and I am so happy with my decision, I will keep on using it. The staff is absolutely wonderful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Tredoux B. Managing Director Computer Software ### "Case Manager review from implementation and support perspective." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2024 Excellent! A robust product that can be customized almost any business need. Pros It's customizability, feature richness and customer support. Cons It is not in the cloud, but can easily be accommodated by applications such as Azure. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 26, 2024 Thank you for your valuable review of Case Manager! We appreciate you taking the time to share your insights, particularly from an implementation and support perspective. NT Nadine T. General Manager Financial Services ### "Case Manager Teams work ethic " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2024 Burnard Raaff & Associates has been with Case Manager for more than a decade. Due to our client's specifications we had to move to another collection system however we quickly realized that Case Manager is the best for our company and the results have proven such which in turn made us come back after a mere 6 months with another company. Case Manager's support team is one of the best i have ever dealt with and they really take their time in hearing concerns. Case Manager is one of the most elite systems out there and will really boost your business outcomes Pros the program is very user-friendly, it allows us to prioritize certain work-flows from the customizable diary. It also allows us to accurately track our agents work and targets which is vital in our industry Cons There really are no cons from our Company with regards to Case Manager Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 26, 2024 Thank you so much for taking the time to leave such a positive review of Case Manager! We're thrilled to hear about your experience and especially appreciate your kind words about our support team. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.