# icomm Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about icomm Software - reviews, pricing plans, popular comparisons to other Customer Journey Mapping Tools products and more.

Source: https://www.capterra.com/p/10013430/icomm

---

# 

 icomm Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

icomm

## What is icomm?

Discover the power of icomm, the leading marketing automation platform. Connect with your customers at every touchpoint (online and in-store), personalize experiences and optimize results to effectively grow your business. Native connectors with vtex, magento, prestashop, shopify & meta. With over 1500 customers worldwide, icomm offers tools such as Email Marketing, Personalized Transactional Sending, Notifications Hub, Commerce personalization with AI, Dynamic Segmentation and RFM methodology, CX & NPS Surveys, Full Funnel campaigns. Create personalized and valuable communications for each type of customer and impact them across your entire digital ecosystem. Harness the power of omnichannel to take your business to the next level. Get the projected ROI. It's time for unified marketing!

## What is icomm used for?

[Email Marketing](https://www.capterra.com/email-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/)

Top alternative

Featured

Overall rating

Based on 34 user reviews

Reviews sentiment

Positive

97%

Neutral

3%

Negative

0%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### icomm

4.7 (34)

VS.

[4.6 (3,406)](https://www.capterra.com/p/132996/brevo/reviews/)

Starting Price

Contact vendor

Starting Price

$9

Usage Based, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (34)

Ease Of Use

4.6 (13,252)

Value For Money

4.4 (30)

Value For Money

4.5 (10,022)

Customer Service

5.0 (34)

Customer Service

4.5 (9,816)

## icomm alternatives

[4.3 (2,911)](https://www.capterra.com/p/31898/Constant-Contact/reviews/)

Starting price

$12.00

Per User, Per Month

[4.5 (6,217)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/)

Starting price

$15.00

Per User, Per Month

Highest Rated

[4.8 (653)](https://www.capterra.com/p/147415/EmailOctopus/reviews/)

Starting price

$9.00

Per User, Per Month

[4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/10013430/icomm/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Email Campaign Management

4.5 (26)

115.38% of 26 reviewers that rated this feature as important or highly important

Plan, execute, and analyze email marketing campaigns

Campaign Scheduling

4.6 (23)

108.70% of 23 reviewers that rated this feature as important or highly important

Set campaign schedules by selecting start, pause, and end dates

Mobile Optimization

4.3 (20)

95.00% of 20 reviewers that rated this feature as important or highly important

Optimize content to ensure it is easily accessible for mobile users

Campaign Analytics

4.2 (14)

107.14% of 14 reviewers that rated this feature as important or highly important

Track and interpret campaign performance metrics

Lead Capture

4.2 (13)

100.00% of 13 reviewers that rated this feature as important or highly important

Automatically identify and save contact information of potential customers

Marketing Automation

4.5 (13)

92.31% of 13 reviewers that rated this feature as important or highly important

Automate workflows and trigger campaigns based on customer actions

icomm 87 features

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Create and automatically send premade copy in response to customer messages

Track visitors'/audience's responses across web pages and other optimized content

Track and analyse user behavior within a system or network

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Set campaign schedules by selecting start, pause, and end dates

Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act

Track the amount of clicks on individual products to measure campaign results

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Visualize and analyze customer experience across all touchpoints and channels

Record customer information, purchase history, and other notes

Process of dividing customers into groups based on common characteristics

Tool to send questionnaires to customers to gauge feedback

Identify specific interactions between customers and brands

Add customized logos and colors to align with company branding

Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.)

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Graphical representation of data

Enables schematic data presentation through org charts, mind maps, flowcharts, and process diagrams.

Assemble applications and processes by dragging over and arranging pre-built components

Send automated marketing emails based on user actions over a predetermined period

Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience

Plan, execute, and analyze email marketing campaigns

Create and send email blasts/campaigns

Set up automated email sequences to streamline outreach and engage leads/contacts

Track delivered, received, and opened emails

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Ensure compliance with the General Data Protection Regulation protocols

Use AI to generate content in the form of text, images, videos, etc.

Add, edit, and manipulate HTML code directly

Store and manage images

Create landing pages or online forms designed to capture new leads and prospects

Automatically identify and save contact information of potential customers

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Score a lead on their quality or likelihood to buy based on certain behaviors

Manage contacts across multiple mailing lists

Automate workflows and trigger campaigns based on customer actions

Optimize content to ensure it is easily accessible for mobile users

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage and support multiple languages

Create many versions of emails, forms, or actions and gauge which is most effective

Create and update newsletter content to increase engagement

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Predict future data based on historical data sets

Preview materials before finalizing projects

Streamlining repetitive tasks and activities through automated and predefined workflows

Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.)

Group leads or contacts based on their specific characteristics

Allow users to access multiple services after entering their login credentials once

Send promotional campaigns or transactional messages via text messages

Manage campaigns and track engagement for marketing efforts across social media channels

Add or remove subscribers from mailing lists

Gauge satisfaction and receive information for improvement and success

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Interact with data visualization elements, such as charts and graphs, to drill down into data

Track and analyze information regarding website visitors

Monitor activity of individuals who visit your website using cookies

Create, design and manage workflows for repetitive tasks

What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface

Get Advice

We can help you find the software with the features you need.

Features

4.3 (34)

4.3

Based on 34 reviews

## Pricing

Value for money

4.4 (30)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.4 (30)

4.4

Based on 30 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[

Mercado Pago](https://www.capterra.com/p/250909/Mercado-Pago/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (34)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (34)

5.0

Based on 34 reviews

## User reviews

Overall rating

4.7

Based on 34 reviews

Filter by rating

5(26)

4(7)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MP

Maria Paz M.

Jefa de Marketing

Entertainment

### "Muy buen servicio y plataforma intuitiva"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 27, 2025

Muy buena experiencia, muchos años y no he tenido problemas graves de uso. Los ejecutivos muy atentos y se nota que están en constante actualización.

Pros

Es una plataforma de muy fácil uso y muy intuitiva para el uso.

Cons

Los procesos de automatización, son algo complejos de entenderlos en un manual.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 31, 2025

¡Gracias María Paz por tu feedback! En icomm seguimos trabajando para hacer los procesos aún más claros y mejorar tu experiencia.

MM

Mayra M.

Gerente ecommerce

Import and Export

### "Excelente servicio de Marketing Automation"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 27, 2025

Pros

La interacción con el equipo, siempre atentos haciéndonos seguimiento del uso correcto de la plataforma!

Cons

De momento no tengo disgusto con la plataforma

Switched from

[Fidelizador](https://www.capterra.com/p/201316/Fidelizador/)

Por la cantidad de funciones, y el acompañamiento del equipo.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 31, 2025

¡Gracias Mayra por tu reseña! 😊 Nos alegra saber que estás contenta con icomm y que valoras nuestro equipo. Seguiremos atentos para que tu experiencia siga siendo excelente.

GS

Gaston S.

Ecommerce Manager

Retail

### "Es un buen producto relacion precio/calidad"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 7, 2024

Muy buena! Gran atencion de parte de su equipo!

Pros

La atencion que tienen de los ejectuvos de cuenta

Cons

La capacitacion para desarrollar mejores estrategias de optimizacion de la base de datos.

Switched from

[Bluebeam Revu](https://www.capterra.com/p/121586/Bluebeam-PDF-Revu/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 22, 2024

¡Gracias por tus comentarios Gastón! Desde icomm, nos esforzamos por brindar un servicio personalizado para cada cliente y nos alegra saber que estamos ayudando a potenciar sus procesos y estrategias de marketing. Tu feedback es valioso y lo tendremos en cuenta para mejorar.

MA

Malena Aldana S.

Analista de ecommerce

Apparel & Fashion

### "Reseña sweet Male "

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 7, 2024

Me gusta mucho, creo que es muy buena a comparación de otras que use

Pros

Las diferentes bases de datos a las que se puede enviar news, como también crear nuevas

Cons

El diseño de la plataforma cuando comencé a utilizarlo no me parecía del todo funcional

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 22, 2024

Malena, ¡gracias por tu feedback! Estamos comprometidos en brindar una experiencia completa y funcional. Tendremos en cuenta tus comentarios para seguir ayudándolos a potenciar sus estrategias de marketing.

MD

Melina D.

Responsable Ecommerce

Apparel & Fashion

### "MELINA SWEET"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 4, 2024

Pros

Facilidad para programar Visualización de los resultados

Cons

La verificación para ingresar suele demorar en llegar y tenemos que enviarlo varias veces

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 8, 2024

¡Gracias por tu reseña Melina! Tus comentarios nos sirven para seguir mejorando. Esperamos seguir trabajando juntos por mucho tiempo más.

RD

Romina D.

Directora

Marketing and Advertising

### "Somos fans de Icom "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 27, 2024

Trabajamos hace muchísimos años y estamos sumamente conformes y lo recomendamos siempre.

Pros

Nos ayuda a poder ofrecer un excelente servicio a los clientes de nuestra agencia y su equipo de trabajo es genial.

Cons

El sistema último de autenticación es un poco engorroso

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 8, 2024

¡Gracias por tu feedback Romina! Agradecemos enormemente tu recomendación. Nos alegra saber que nuestro equipo ha contribuido a mejorar tus servicios. Tomamos nota de su comentarios sobre el sistema de autenticación y estamos trabajando para mejorarlo.

LS

Ludmila S.

Jefe de MKT

Health, Wellness and Fitness

### "Mejor forma de llegar a los clientes"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 27, 2024

Pros

La facilidad en la realización de encuestas, las posibilidades de testeos y los resultados. Y la gran ayuda que siempre \[contenido sensible oculto\] nos brindó ante cualquier inconveniente.

Cons

Es un poco compleja en su uso. No la veo del todo intuitiva.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 8, 2024

Ludmila, agradecemos tus comentarios. Desde icomm estamos siempre para ayudar en lo que necesiten. Lamentamos que encuentres la plataforma algo compleja, estamos trabajando constantemente para mejorar la usabilidad. ¡Gracias por tu confianza!

SA

Santiago A.

Base de datos y fidelizacion

Apparel & Fashion

### "Reseña Icomm"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 27, 2024

Pros

Es una buena herramienta, cumple sin problemas nuestras necesidades y aporta algunas potencialidades que aun no hemos explorado y pueden darle muchísima profundidad. Sin dudas, un valor fundamental es el soporte del equipo de Icomm que es siempre excelente!

Cons

Aporta una muy buena cantidad de informacion respecto de los resultados de las campañas, pero quiza me gustaria que de los datos que aporta provea conclusiones. La campaña fue buena o mala? En que fallo? Hay alguna base que sea mas eficiente que otra? Quiza seria interesante un paso mas en esta linea.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 8, 2024

¡Gracias por tu reseña Santiago! Nos complace saber que la plataforma cumple con sus necesidades. Desde icomm buscamos potenciar a nuestros clientes brindándoles herramientas para aportarle valor a sus procesos de marketing, estamos acá para ayudarlos. Tendremos en cuenta tus comentarios para poder mejorar la plataforma. Gracias por confiar en nosotros.

VL

Valentina L.

Analista en marketing

Financial Services

### "Gran herramienta"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 26, 2024

Pros

Poder automatizar los envíos de mailing y la posibilidad de utilizar el modo encuestas para generar una audiencia.

Cons

El layout, pero simplemente por estética.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp nos cobraba por cantidad de contactos, y esto no nos servía. Además, no contaba con posibilidad de automatizar los envíos.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 8, 2024

Valentina, ¡gracias por tus comentarios! Nos ayudan a mejorar para poder brindarles un mejor servicio.

Antonella N.

Fashion Strategy

Apparel & Fashion

### "Super recomendable!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 26, 2024

Creo que el editor es super amigable, la cantidad de KPIS que procesa es ideal para tener una experiencia completa para los usuarios y variedad de segmentos para brindarle al usuario.

Pros

El procesamiento de los datos y la segmentación que te permite hacer la plataforma.

Cons

Tengo muchos clientes con APP y WEB y me gustaría que se pueda levantar la información de ambas plataformas y unificarlas para que el procesamiento de datos sea correcto. Me gustaría que las push notificaciones, exit pop up, y las demás funcionalidades podamos aplicarlas en app para unificar plataformas.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Por la facilidad de uso y simplicidad de la plataforma.

Reasons for choosing icomm

Ya conocía la plataforma y sabia que es super completa

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 8, 2024

Antonella, ¡gracias por tu reseña! Nos alegra saber que encontras nuestro editor amigable y que la plataforma satisface tus necesidades con la variedad de KPIs y segmentación. Agradecemos tus comentarios e ideas para la mejora de nuestra plataforma, desde icomm estamos mejorando constantemente para optimizar los procesos. ¡Gracias por confiar en nosotros!

[View all Reviews](https://www.capterra.com/p/10013430/icomm/reviews/)

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