# icomm Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about icomm Software - reviews, pricing plans, popular comparisons to other Customer Journey Mapping Tools products and more. Source: https://www.capterra.com/p/10013430/icomm --- # icomm Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) icomm ## What is icomm? Discover the power of icomm, the leading marketing automation platform. Connect with your customers at every touchpoint (online and in-store), personalize experiences and optimize results to effectively grow your business. Native connectors with vtex, magento, prestashop, shopify & meta. With over 1500 customers worldwide, icomm offers tools such as Email Marketing, Personalized Transactional Sending, Notifications Hub, Commerce personalization with AI, Dynamic Segmentation and RFM methodology, CX & NPS Surveys, Full Funnel campaigns. Create personalized and valuable communications for each type of customer and impact them across your entire digital ecosystem. Harness the power of omnichannel to take your business to the next level. Get the projected ROI. It's time for unified marketing! ## What is icomm used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/) Top alternative Featured Overall rating Based on 34 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for icomm?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.icommkt.com&name=icomm) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### icomm 4.7 (34) VS. [4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (34) Ease Of Use 3.8 (674) Value For Money 4.4 (30) Value For Money 3.8 (481) Customer Service 5.0 (34) Customer Service 3.9 (550) ## icomm alternatives [4.6 (3,445)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (6,230)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [Gmail](https://www.capterra.com/p/202338/Gmail/) [4.8 (13,404)](https://www.capterra.com/p/202338/Gmail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202338/Gmail/) [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) [4.5 (17,603)](https://www.capterra.com/p/110228/MailChimp/reviews/) Starting price $13.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/110228/MailChimp/) [View all alternatives](https://www.capterra.com/p/10013430/icomm/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Campaign Management 4.5 (26) 115.38% of 26 reviewers that rated this feature as important or highly important Plan, execute, and analyze email marketing campaigns Campaign Scheduling 4.6 (23) 108.70% of 23 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Mobile Optimization 4.3 (20) 95.00% of 20 reviewers that rated this feature as important or highly important Optimize content to ensure it is easily accessible for mobile users Campaign Analytics 4.2 (14) 107.14% of 14 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics Lead Capture 4.2 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Marketing Automation 4.5 (13) 92.31% of 13 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions icomm 87 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Create and automatically send premade copy in response to customer messages Track visitors'/audience's responses across web pages and other optimized content Track and analyse user behavior within a system or network Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Track the amount of clicks on individual products to measure campaign results Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Identify specific interactions between customers and brands Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Graphical representation of data Enables schematic data presentation through org charts, mind maps, flowcharts, and process diagrams. Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Plan, execute, and analyze email marketing campaigns Create and send email blasts/campaigns Set up automated email sequences to streamline outreach and engage leads/contacts Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Ensure compliance with the General Data Protection Regulation protocols Use AI to generate content in the form of text, images, videos, etc. Add, edit, and manipulate HTML code directly Store and manage images Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Manage contacts across multiple mailing lists Automate workflows and trigger campaigns based on customer actions Optimize content to ensure it is easily accessible for mobile users Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Create many versions of emails, forms, or actions and gauge which is most effective Create and update newsletter content to increase engagement A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Preview materials before finalizing projects Streamlining repetitive tasks and activities through automated and predefined workflows Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) Group leads or contacts based on their specific characteristics Allow users to access multiple services after entering their login credentials once Send promotional campaigns or transactional messages via text messages Manage campaigns and track engagement for marketing efforts across social media channels Add or remove subscribers from mailing lists Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Track and analyze information regarding website visitors Monitor activity of individuals who visit your website using cookies Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.3 (34) 4.3 Based on 34 reviews ## Pricing Value for money 4.4 (30) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.4 (30) 4.4 Based on 30 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ Mercado Pago](https://www.capterra.com/p/250909/Mercado-Pago/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (34) 5.0 Based on 34 reviews ## User reviews Overall rating 4.7 Based on 34 reviews Filter by rating 5(26) 4(7) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MP Maria Paz M. Jefa de Marketing Entertainment ### "Muy buen servicio y plataforma intuitiva" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 27, 2025 Muy buena experiencia, muchos años y no he tenido problemas graves de uso. Los ejecutivos muy atentos y se nota que están en constante actualización. Pros Es una plataforma de muy fácil uso y muy intuitiva para el uso. Cons Los procesos de automatización, son algo complejos de entenderlos en un manual. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2025 ¡Gracias María Paz por tu feedback! En icomm seguimos trabajando para hacer los procesos aún más claros y mejorar tu experiencia. MM Mayra M. Gerente ecommerce Import and Export ### "Excelente servicio de Marketing Automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2025 Pros La interacción con el equipo, siempre atentos haciéndonos seguimiento del uso correcto de la plataforma! Cons De momento no tengo disgusto con la plataforma Switched from [Fidelizador](https://www.capterra.com/p/201316/Fidelizador/) Por la cantidad de funciones, y el acompañamiento del equipo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2025 ¡Gracias Mayra por tu reseña! 😊 Nos alegra saber que estás contenta con icomm y que valoras nuestro equipo. Seguiremos atentos para que tu experiencia siga siendo excelente. GS Gaston S. Ecommerce Manager Retail ### "Es un buen producto relacion precio/calidad" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 7, 2024 Muy buena! Gran atencion de parte de su equipo! Pros La atencion que tienen de los ejectuvos de cuenta Cons La capacitacion para desarrollar mejores estrategias de optimizacion de la base de datos. Switched from [Bluebeam Revu](https://www.capterra.com/p/121586/Bluebeam-PDF-Revu/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 22, 2024 ¡Gracias por tus comentarios Gastón! Desde icomm, nos esforzamos por brindar un servicio personalizado para cada cliente y nos alegra saber que estamos ayudando a potenciar sus procesos y estrategias de marketing. Tu feedback es valioso y lo tendremos en cuenta para mejorar. MA Malena Aldana S. Analista de ecommerce Apparel & Fashion ### "Reseña sweet Male " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 7, 2024 Me gusta mucho, creo que es muy buena a comparación de otras que use Pros Las diferentes bases de datos a las que se puede enviar news, como también crear nuevas Cons El diseño de la plataforma cuando comencé a utilizarlo no me parecía del todo funcional Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 22, 2024 Malena, ¡gracias por tu feedback! Estamos comprometidos en brindar una experiencia completa y funcional. Tendremos en cuenta tus comentarios para seguir ayudándolos a potenciar sus estrategias de marketing. MD Melina D. Responsable Ecommerce Apparel & Fashion ### "MELINA SWEET" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 4, 2024 Pros Facilidad para programar Visualización de los resultados Cons La verificación para ingresar suele demorar en llegar y tenemos que enviarlo varias veces Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 8, 2024 ¡Gracias por tu reseña Melina! Tus comentarios nos sirven para seguir mejorando. Esperamos seguir trabajando juntos por mucho tiempo más. RD Romina D. Directora Marketing and Advertising ### "Somos fans de Icom " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2024 Trabajamos hace muchísimos años y estamos sumamente conformes y lo recomendamos siempre. Pros Nos ayuda a poder ofrecer un excelente servicio a los clientes de nuestra agencia y su equipo de trabajo es genial. Cons El sistema último de autenticación es un poco engorroso Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 8, 2024 ¡Gracias por tu feedback Romina! Agradecemos enormemente tu recomendación. Nos alegra saber que nuestro equipo ha contribuido a mejorar tus servicios. Tomamos nota de su comentarios sobre el sistema de autenticación y estamos trabajando para mejorarlo. LS Ludmila S. Jefe de MKT Health, Wellness and Fitness ### "Mejor forma de llegar a los clientes" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 27, 2024 Pros La facilidad en la realización de encuestas, las posibilidades de testeos y los resultados. Y la gran ayuda que siempre \[contenido sensible oculto\] nos brindó ante cualquier inconveniente. Cons Es un poco compleja en su uso. No la veo del todo intuitiva. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 8, 2024 Ludmila, agradecemos tus comentarios. Desde icomm estamos siempre para ayudar en lo que necesiten. Lamentamos que encuentres la plataforma algo compleja, estamos trabajando constantemente para mejorar la usabilidad. ¡Gracias por tu confianza! SA Santiago A. Base de datos y fidelizacion Apparel & Fashion ### "Reseña Icomm" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 27, 2024 Pros Es una buena herramienta, cumple sin problemas nuestras necesidades y aporta algunas potencialidades que aun no hemos explorado y pueden darle muchísima profundidad. Sin dudas, un valor fundamental es el soporte del equipo de Icomm que es siempre excelente! Cons Aporta una muy buena cantidad de informacion respecto de los resultados de las campañas, pero quiza me gustaria que de los datos que aporta provea conclusiones. La campaña fue buena o mala? En que fallo? Hay alguna base que sea mas eficiente que otra? Quiza seria interesante un paso mas en esta linea. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 8, 2024 ¡Gracias por tu reseña Santiago! Nos complace saber que la plataforma cumple con sus necesidades. Desde icomm buscamos potenciar a nuestros clientes brindándoles herramientas para aportarle valor a sus procesos de marketing, estamos acá para ayudarlos. Tendremos en cuenta tus comentarios para poder mejorar la plataforma. Gracias por confiar en nosotros. VL Valentina L. Analista en marketing Financial Services ### "Gran herramienta" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2024 Pros Poder automatizar los envíos de mailing y la posibilidad de utilizar el modo encuestas para generar una audiencia. Cons El layout, pero simplemente por estética. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp nos cobraba por cantidad de contactos, y esto no nos servía. Además, no contaba con posibilidad de automatizar los envíos. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 8, 2024 Valentina, ¡gracias por tus comentarios! Nos ayudan a mejorar para poder brindarles un mejor servicio. Antonella N. Fashion Strategy Apparel & Fashion ### "Super recomendable!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2024 Creo que el editor es super amigable, la cantidad de KPIS que procesa es ideal para tener una experiencia completa para los usuarios y variedad de segmentos para brindarle al usuario. Pros El procesamiento de los datos y la segmentación que te permite hacer la plataforma. Cons Tengo muchos clientes con APP y WEB y me gustaría que se pueda levantar la información de ambas plataformas y unificarlas para que el procesamiento de datos sea correcto. Me gustaría que las push notificaciones, exit pop up, y las demás funcionalidades podamos aplicarlas en app para unificar plataformas. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Por la facilidad de uso y simplicidad de la plataforma. Reasons for choosing icomm Ya conocía la plataforma y sabia que es super completa Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 8, 2024 Antonella, ¡gracias por tu reseña! Nos alegra saber que encontras nuestro editor amigable y que la plataforma satisface tus necesidades con la variedad de KPIs y segmentación. Agradecemos tus comentarios e ideas para la mejora de nuestra plataforma, desde icomm estamos mejorando constantemente para optimizar los procesos. ¡Gracias por confiar en nosotros! [View all Reviews](https://www.capterra.com/p/10013430/icomm/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)