--- title: "GMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GMS Software - reviews, pricing plans, popular comparisons to other Cloud Communication Platform products and more." source_url: "https://www.capterra.com/p/10013449/Global-Message-Services-GMS/" page_type: "product" language: "en" --- # GMS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) GMS ## What is GMS? GMS is the AI-driven communications solutions partner for Mobile Network Operators and enterprises globally. GMS’ deep understanding of MNO and enterprises messaging business, expertise in network protection, and global connectivity set the foundations for GMS to move into the future: AI communications solutions that enable great customer engagement and exceptional customer experiences. Through recent acquisitions, GMS has enhanced its product portfolio with Generative AI and Conversational AI, as well as improved the technical capabilities of GMS CPaaS. The new GMS product offering will help our clients to grow their business, improve operational efficiency and build trust between their brands and their customers. ## What is GMS used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[IVR](https://www.capterra.com/ivr-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GMS?[Manage this product listing](https://www.g2.com/products/global-message-services-gms-gms/claim_requests/new?auto=true) ## GMS Overview Updated September 2026 AI summary GMS provides businesses of all sizes with unified communications tools that support chat, SMS messaging, and multi-channel engagement. It enables teams to collaborate, manage contacts, and track interactions, with optional features like generative AI and activity tracking. Delivered via cloud and web-based platforms, GMS integrates with third-party applications for expanded communication and customer engagement capabilities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GMS 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (973) Value For Money 0.0 (0) Value For Money 4.6 (796) Customer Service 0.0 (0) Customer Service 4.7 (768) ## GMS alternatives [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164772/OmniChannel/) [Haber Chat](https://www.capterra.com/p/10021255/Haber-Chat/) [0.0](https://www.capterra.com/p/10021255/Haber-Chat/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10021255/Haber-Chat/) [Whistle Messaging](https://www.capterra.com/p/181980/Whistle/) [4.7 (132)](https://www.capterra.com/p/181980/Whistle/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181980/Whistle/) ## FAQs about GMS Features and Usability ### What are the key features of GMS? GMS offers campaign planning and scheduling, marketing automation, and multi-campaign support for coordinated outreach. It also includes SMS messaging, mass texting, scheduled messaging, and message personalization, plus contact management, customer segmentation, activity tracking, reporting/analytics, alerts/notifications, and third-party integrations. Integrations ### Which third-party tools and platforms does GMS integrate with? GMS integrates with 2 third-party messaging platforms: Viber and WhatsApp. These integrations cover customer communication channels and support direct messaging workflows across mobile and chat-based platforms. Getting Started and Support ### What customer support options does GMS offer? GMS provides a knowledge base, phone support, and 24/7 live rep assistance. Support is structured around self-service articles and direct contact options, giving users multiple ways to get help when needed. No reviewer feedback is available here to describe response times or support quality. ## Features AI summary Based on 1,147 Cloud Communication Platform reviews Capterra reviewers highlight these as the features buyers value most when choosing unified communications software: - **Screen Sharing** (**69%** of reviewers rated this feature as critical) - **Mobile Access** (**66%**) - **Alerts/Notifications** (**66%**) GMS includes **Alerts/Notifications**, which can help teams stay updated on messages and activity as they happen. However, it does not offer **Mobile Access** or **Screen Sharing**. Instead, it provides **Chat/Messaging** (**61%**), a related feature that supports day-to-day communication when users need a central place to exchange updates and coordinate work. Together, these capabilities help businesses keep conversations moving and respond faster across teams. Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automated Responses Automatic reply functionality for incoming messages Campaign Planning Plan and strategize marketing campaigns Campaign Scheduling Set campaign schedules by selecting start, pause, and end dates Chat/Messaging Communicate using direct chat or messages within the system GMS 22 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Responses: Automatic reply functionality for incoming messages - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Viber](https://www.capterra.com/p/180348/Viber/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.