# GMS Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about GMS Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more.

Source: https://www.capterra.com/p/10013449/Global-Message-Services-GMS/pricing

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# 

 GMS Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

GMS

## What is GMS?

GMS is the AI-driven communications solutions partner for Mobile Network Operators and enterprises globally. GMS’ deep understanding of MNO and enterprises messaging business, expertise in network protection, and global connectivity set the foundations for GMS to move into the future: AI communications solutions that enable great customer engagement and exceptional customer experiences. Through recent acquisitions, GMS has enhanced its product portfolio with Generative AI and Conversational AI, as well as improved the technical capabilities of GMS CPaaS. The new GMS product offering will help our clients to grow their business, improve operational efficiency and build trust between their brands and their customers.

## What is GMS used for?

[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

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Neutral

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Negative

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Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### GMS

0.0

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

Contact vendor

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.0 (951)

Value For Money

0.0 (0)

Value For Money

4.2 (774)

Customer Service

0.0 (0)

Customer Service

4.0 (746)

## GMS alternatives

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[inconnect](https://www.capterra.com/p/164772/OmniChannel/)

[3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/)

Starting price

$1.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/164772/OmniChannel/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Tracking

Track and document all activities across devices, networks, and other systems

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Automated Responses

Automatic reply functionality for incoming messages

Campaign Planning

Plan and strategize marketing campaigns

Campaign Scheduling

Set campaign schedules by selecting start, pause, and end dates

Chat/Messaging

Communicate using direct chat or messages within the system

GMS 22 features

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Automatic reply functionality for incoming messages

Plan and strategize marketing campaigns

Set campaign schedules by selecting start, pause, and end dates

Communicate using direct chat or messages within the system

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Process of dividing customers into groups based on common characteristics

Tracks metrics that provide insight into how a user interacts with any interface or product

Use AI to generate content in the form of text, images, videos, etc.

Track interaction history by documenting conversations for contacts

Automate workflows and trigger campaigns based on customer actions

Send messages to multiple subscribers at the same time

Personalize text messages using templates and custom fields

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Two-way actions and communication between multiple users in real time

View and track pertinent metrics to find patterns and gain insights from data

Send individual or bulk text messages at predetermined times

Send messages via SMS

Set up connections to third-party platforms to improve business processes

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## Pricing

### Starting price

Contact vendor  
for pricing

Free trial  
not available

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Viber](https://www.capterra.com/p/180348/Viber/)

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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