# GMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about GMS Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more. Source: https://www.capterra.com/p/10013449/Global-Message-Services-GMS/reviews --- # GMS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) GMS ## What is GMS? GMS is the AI-driven communications solutions partner for Mobile Network Operators and enterprises globally. GMS’ deep understanding of MNO and enterprises messaging business, expertise in network protection, and global connectivity set the foundations for GMS to move into the future: AI communications solutions that enable great customer engagement and exceptional customer experiences. Through recent acquisitions, GMS has enhanced its product portfolio with Generative AI and Conversational AI, as well as improved the technical capabilities of GMS CPaaS. The new GMS product offering will help our clients to grow their business, improve operational efficiency and build trust between their brands and their customers. ## What is GMS used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.gms.net/&name=GMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GMS 0.0 VS. [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price Contact vendor Starting Price $61 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (951) Value For Money 0.0 (0) Value For Money 4.2 (774) Customer Service 0.0 (0) Customer Service 4.0 (746) ## GMS alternatives [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month [4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month [Learn More](https://www.capterra.com/p/164772/OmniChannel/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automated Responses Automatic reply functionality for incoming messages Campaign Planning Plan and strategize marketing campaigns Campaign Scheduling Set campaign schedules by selecting start, pause, and end dates Chat/Messaging Communicate using direct chat or messages within the system GMS 22 features Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatic reply functionality for incoming messages Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Process of dividing customers into groups based on common characteristics Tracks metrics that provide insight into how a user interacts with any interface or product Use AI to generate content in the form of text, images, videos, etc. Track interaction history by documenting conversations for contacts Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Send messages via SMS Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Contact vendor for pricing Free trial not available ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Viber](https://www.capterra.com/p/180348/Viber/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)