# PracticeQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PracticeQ the right Medical Scheduling solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10013530/PracticeQ/reviews --- PracticeQ 4.6 (69) [View alternatives](https://www.capterra.com/p/10013530/PracticeQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PracticeQ Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews BH Breanne H Franchise AdministratorHospital & Health Care, 201 - 500 employeesUsed the software for: I used a free trial. “Flexible features – IntakeQ tools offer strong customization for forms, workflows, and client communication.“ November 14, 2025 JM Julia M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The biggest issues I have faced are difficulty with time zones. When I have a client in a different time zones, these do not show up on my schedule in the clients time zone so I have to make a note on the calendar of the actual time of the call.“ January 16, 2025 BH Breanne H Franchise AdministratorHospital & Health Care, 201 - 500 employeesUsed the software for: I used a free trial. “Multi-account discount – Adding sub-accounts to a main account comes with appealing discounts, lowering overall cost.“ November 14, 2025 SS Sivie S OwnerMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Don’t have something labeled as a pay period income report when it’s not the income report for that pay period. And then act like I don’t know what I’m doing because it says that it’s the report for a pay period when it’s not actually report for the pay period.“ October 17, 2025 EB Erienne B Doctor of Physical Therapy OwnerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I like the integrations of the financial payment system, the faxes, google drive and drop box, and the ability to have all my information electronically from booking from website to the forms.“ October 10, 2024 SS Sivie S OwnerMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The customization I thought would be a positive thing and in some ways it was, but it makes it so chaotic and glitchy that it’s really not worth it.“ October 17, 2025 BH Breanne H Franchise AdministratorHospital & Health Care, 201 - 500 employeesUsed the software for: I used a free trial. “Helpful tutorials – Clear guides and instructional videos make setup and optimization simple.“ November 14, 2025 SS Sara S NPHospital & Health Care, Self-employedUsed the software for: 6-12 months. “I had to repeatedly follow up myself just to get basic support, and even then, communication was poor and solutions were delayed.“ July 18, 2025 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jaschandria B. Owner Mental Health Care Used the software for: 6-12 months ### "Excellent Service" October 8, 2024 5.0 Overall, my experience has been excellent. i love the ability to set up my independent practice and allow the clients the ability to set their appointments and communicate on a secure plate form. Pros I love the ability to create my own forms. This allow me the the flexibility to create exactly what I need to ensure that I have the most valuable information on each client. Cons I would love if it a built in scribe software was available. Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) too expensive for what was being offered. No flexibility or control over templates Review Source Response from IntakeQ October 18, 2024 Hi Jaschandria, Thank you for taking the time to review PracticeQ! We appreciate the feedback and look forward to improving the note taking capabilities to save you time. -J MP Melissa P. Therapist Mental Health Care Used the software for: 1-2 years ### "great product has everything I Need. " October 8, 2024 5.0 I really enjoy using it and love how it does pretty much everything I need and makes it easy Pros I love that it has everything in one place Cons the complexity of pinning notes and forms not updating for clients who initially were using older versions of the progress note or treatment plan. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing PracticeQ I was familiar with it from using it in past practices Review Source SS Sara S. NP Hospital & Health Care Used the software for: 6-12 months ### "Awful experience, no accountability " July 18, 2025 1.0 My experience with PracticeQ has been incredibly frustrating. Issues that directly impacted my ability to provide care were not handled with the urgency or professionalism I expected. I had to repeatedly follow up myself just to get basic support, and even then, communication was poor and solutions were delayed. To make matters worse, I’m now dealing with additional account issues with no clear resolution—only excuses and zero accountability. As a healthcare provider, I need a platform I can rely on. Unfortunately, PracticeQ has fallen short on every level. I would not recommend it. Pros The things I liked prior to using, in actual practice fell away due to the struggle of getting anything to work correctly. I am very tech savvy so the fact I couldn’t get anything resolved on my own is an issue and the steps to get issues resolved is extremely flawed. Having to call 4 times for the same issue is unacceptable. Cons Poor follow up on urgent issues. Conflicting information to help resolve issues making more work for the user for absolutely no reason. Poor customer service. Lack of accountability, poor product overall. Review Source LM Lindsey M. Psychiatric Provider Mental Health Care Used the software for: 1-2 years ### "Smooth and user friendly" October 8, 2024 4.0 It has been a smooth transition to managing my solo practice using IntakeQ. Support has been prompt and helpful. Pros Ease of customization for notes. Interface is simple. Cons Inability to send bulk forms to patients. Unable to customize client display name. Alternatives considered [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing PracticeQ Pricing was within budget, ease of use, appearance. Review Source AI Angelica I. Receptionist Mental Health Care Used the software for: 6-12 months ### "Very easy to use!" October 8, 2024 5.0 Very positive coming from using a more archaic interface. Pros The ease of the interface and custom controls. Cons There are some abilities missing from the program since it is so new. Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) EMR was extremely inefficient. Very old and hard to use. Review Source AW Alysha W. Psychiatric Mental Health Nurse Practitioner Mental Health Care Used the software for: 2+ years ### "I've recommended this EHR to everyone I know opening a practice!" August 23, 2024 5.0 PracticeQ is excellent! I have recommended it to every practitioner I have known opening a practice because it is incredibly easy to use and customizable. Very few drawbacks. Pros E-prescribe, it is so customizable, and easy to use! Cons E-prescribe is difficult to get support and set up Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing PracticeQ this did not have e prescribe so I would have had to use different systems Review Source Response from IntakeQ September 4, 2024 Hi Alysha, Thank you so much for your review! We are thrilled to hear you have been enjoying your experiance with PracticeQ, and have been recommending it to other practitioners. JM Julia M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "An excellent software for running a small healthcare office" January 16, 2025 5.0 Overall I have found it very easy to use on the go and in the office. I am able to document on site with clients using a tablet, check information on my phone and use the computer version when in my office. It is easy to track my active clients using tabs and keeps the whole team organized. Pros I find it very easy to use for the management of my patients information. My favorite feature is the ability to setup processes. For example, when a patient fills out an online interest form a member of my team gets a notification and reminder to setup a time to call this patient. When they complete their intake my front office gets a message to work on their order and I get a message to get them scheduled. It is very helpful for work flows. Cons I have been using Practice Q for a year and a half. The biggest issues I have faced are difficulty with time zones. When I have a client in a different time zones, these do not show up on my schedule in the clients time zone so I have to make a note on the calendar of the actual time of the call. Often it sends my clients a meeting reminder with the wrong time on it. I also wish that under clients chart "overview" section that it date/time stamped changes. It was several months before I realized this didn't happen and then I started leaving notes in the comments section to have a date/time of a conversation or updated information on the client. Review Source BH Breanne H. Franchise Administrator Hospital & Health Care Used the software for: I used a free trial ### "A Reliable, User-Friendly Solution for Streamlined Client Management" November 14, 2025 5.0 Pros Clean, customizable design – The font size, style, and color options make forms and interfaces easy to read and visually appealing. Flexible features – IntakeQ tools offer strong customization for forms, workflows, and client communication. Helpful tutorials – Clear guides and instructional videos make setup and optimization simple. Responsive Q&A and customer support – Support hours are great, and help reps respond quickly and effectively. Easy to use – The platform is intuitive and user-friendly, even for beginners. Reasonable pricing – Offers strong value for the features included. Multi-account discount – Adding sub-accounts to a main account comes with appealing discounts, lowering overall cost. Cons Occasional navigation confusion – A few settings are tucked into menus that aren’t immediately obvious. Limited visual customization in some areas – While fonts and colors are great, some layout sections may feel slightly restricted. Review Source KM Katie M. Owner and Occupational Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great except for billing" February 23, 2025 4.0 It was great when we were a small practice, but it was not efficient as we grew. Pros The visuals of the product are great. The customization of the whole system were wonderful too. Cons The secondary billing was a nightmare to track and keep up with. It was very inefficient. Review Source CW Carla W. Office Assistant Medical Practice Used the software for: 2+ years ### "IntakeQ Review" October 11, 2024 4.0 Overall a positive experience. One negative has been emails that are bouncing due to "rate" issues. Good response from support. Pros easy to use and is helpful to have the information sent electronically to our patients Cons having problems with emails not going through to our patients Review Source Response from IntakeQ October 28, 2024 Hi Carla, Thank you so much for taking the time to share your experiance with PracticeQ. Please contact our support team for help with your email sending issue at hello@intakeq.com. HN Hari N. Physician Medical Practice Used the software for: 6-12 months ### "PracticeQ review" August 23, 2024 5.0 I have had a great experience with PracticeQ - the customer service is great; emails were always answered quickly, and they provided me with multiple zoom intro sessions. I took a lot of time to fully understand the EMR before moving forward, and that was critical to me utilizing it fully. Pros Great customer service e-prescribe is easy to use and efficient the note forms are easy to edit I like being able to send forms to my patients and have it automatically uploaded Cons no lab order and data integration hard to color coordinate different types of appts wish there was a way to eliminate things we don't need Review Source Response from IntakeQ September 4, 2024 Hi Hari, Thank you so much for your review! We value your feedback and are thrilled to hear you have been enjoying your experiance with PracticeQ. If you need more assistance on color coding different services, please visit this support article: https://support.intakeq.com/article/214-enable-color-coded-services-in-your-calendar BM Bridget M. Co Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pros and cons" September 3, 2024 4.0 Overall it has been great. Getting help with new questions as my company is newer as been a much better experience then it was with simple practice Pros I like that most things you need for a practice are in one spot. Cons \-Supervisor roles are very confusing to set up for supervisors that may not also be seeing clients on their own calendar. -I love the form features to creat forms but would be nice to have one that is not necisarrily a note or a intake like forms to send to providers outside of the practice to fill out .i.e. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) the available intergrations and pricing is what made us switch Review Source Response from IntakeQ September 11, 2024 Hi Bridget, Thank you so much for your review! We appreciate your feedback. Please reach out to our support team to help you with the workarounds you mentioned by emailing hello@intakeq.com. MB Meredith B. WHNP, IBCLC Lactation Consultant Medical Practice Used the software for: 6-12 months ### "Glad I Switched to PracticeQ!" August 23, 2024 5.0 Pros The ability to add services/features (e-prescriptions, ordering labs, etc.) as I grow my practice. Cons That there isn’t a dedicated app - it’s still accessible via the internet, but can be difficult to navigate/chart on a phone. Switched from [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Being able to have my clients fill out the intake forms ahead of time has made a huge difference in my charting! Review Source Response from IntakeQ September 4, 2024 Hi Meredith, Thank you so much for your review! We value your feedback. AB Ashley B. Nurse Practitioner Mental Health Care Used the software for: Less than 6 months ### "Would Highly Recommend PracticeQ" July 3, 2024 5.0 It's been great. No regrets picking this system for my psychiatry private practice. Pros It's a thorough and intuitive system. The customer service staff is responsive and kind. Cons There's mental status exam or review of system template currently available for the notes section. Alternatives considered [DENmaar Guardian](https://www.capterra.com/p/10004361/Denmaar-Guardian/) Reason for choosing PracticeQ Seemed like a better overall produce and was cheaper. Review Source Response from IntakeQ July 11, 2024 Hi Ashley, Thanks so much for your review! We are so happy to hear you have been enjoying using PracticeQ for your psychiatry practice. RC Ryan C. Executive Director Mental Health Care Used the software for: 2+ years ### "Love PracticeQ!" February 5, 2024 5.0 We started with PracticeQ in 2019 in order to use electronic forms with our clients. In 2022 we decided to leave our server-based EHR and use a web-based platform for all of our PMS/EHR needs. We found that PracticeQ provided more than any other platform we researched in terms of form/note customization, client portal and client appt mgt, auto-pay options for client invoices, claims mgt, communication tools for staff and clients, and more. We provide 18,000 sessions annually and PracticeQ is able to meet our needs. I was concerned about not having a VAR or someone dedicated to solve issues for me, but the support staff at PracticeQ has always been sufficient in solving any issues I have had. They have gone above and beyond to provide good customer care, and have given me all the one-on-one time needed to complete set up and problem solve any issues that came up during implementation and after. Pros Client portal allows clients to schedule appts and manage invoices. This, for us, was a driving feature as we looked for a PMS/EHR replacement for our old system Medisoft. We did a lot of research, and no other online platform was able to provide what we wanted in terms of allowing clients to schedule, requiring payment and stored payment methods, client email and text communication, and HIPAA-compliant messaging with clients. Auto-pay features and payment method storage options Form and note customization - no one does it better in terms of freedom to create your own templates Customer service is great Client messaging system and internal staff messaging system - has improved our communication tremendously and made less work for our admin staff Easy to chart on clients and easy-to-use for my clinicians (who are not always tech-savvy) Work flow options that assign tasks to staff based on several prompts (note completion, form submission, etc) Co-signing notes and sharing notes/chart documents with clients and third parties is very easy. Integrates easily with Zoom for Telecounseling appts. Easy to send links for meetings to clients. Prescribing Medication and sending scripts to pharmacies - this is very easy to do through PracticeQ. It was very easy to set up providers to prescribe controlled substances electronically through PracticeQ. This process was going to be a nightmare in our system, and we were shocked at how easy it was through PracticeQ. Cons We are a larger practice, and making the move to PracticeQ from Medisoft involved accepting that some of the more robust billing features that Medisoft provided would not be possible with PracticeQ. The biggest issue we have faced is that PracticeQ is not set up for secondary insurance billing. This is something that our biller must do manually at this time. However PracticeQ is very responsive to suggestions their customers make about how to improve their platform, and I am confident that in the near future this feature will be available. There are some other nit-picky things that I would like to eventually see changed but these are small and would not make a lot of sense in a brief review of the product. PracticeQ has a feature where customers can submit suggestions for future product updates, and PracticeQ is always rolling out new features and updates. Reason for choosing PracticeQ PracticeQ provided what we were looking for. Two biggest selling points were probably the Client Portal features and the freedom/flexibility in creating online forms and note templates. Switched from [Medisoft](https://www.capterra.com/p/266691/Medisoft/) Needed a web-based PMS/EHR system that had an online portal for clients to use. Review Source Response from IntakeQ February 22, 2024 Hi Ryan, Thanks so much for taking the time to review PracticeQ! We are happy to hear you are enjoying all of our features. Our team is always checking our submissions for updates, so hopefully those nit-picky things will be addressed in the coming months. Cheers! YR Yang R. Psychiatrist Health, Wellness and Fitness Used the software for: Less than 6 months ### "\[sensitive content hidden\] rocks! " March 13, 2024 5.0 overall great, except the comments above. I really appreciate some improvement to help the customers. Pros I would like to put five star review for the great job \[sensitive content hidden\] has helped me through on-boarding process. I am a beginner using intake Q and had a lot of troubles when start using billing function. she not only answered me questions on time, sometimes around 730 on Friday afternoon, but also scheduled two zoom meetings with me for trouble shooting. she likes billing and she enjoys trouble shooting for clients. I think she really deserves promotion or a bonus for the excellent job she has done to the client. she is intelligent, resourceful and efficient and patient. If not without her help, I would not have figured out the problems so quickly. I highly recommend her. look forward to her video tutorials and this will highly benefit a lot of clients using intake Q. Cons customer service. I would really love to have some interaction with customer service. one option is that you can make some video tutorials over specific topic so that it's more intuitive, reading articles is difficult when you have a EHR with thousands functions. Switched from [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) interface is not simple, it's clunky, and complicated. Review Source Response from IntakeQ March 18, 2024 Hi Yang! Thank you for such a kind and glowing review. I have relayed your feedback to her and our wider team. We are in the process of making more video tutorials and hope to have them out in the coming months! Thank you for your support! -J OA OLGA A. Clinical Nutritionist Alternative Medicine Used the software for: Less than 6 months ### "I searched high and low!" January 17, 2024 5.0 I am delighted to have found this practice management tool. It is very user friendly. Pros The forms are beautiful and look very professional. The setup is fun and very intuitive. Customer service is wonderful. Cons Would love to have access to support immediately and not schedule in the future. Switched from [Practice Better](https://www.capterra.com/p/159263/Better/) Cost and not being able to get support when needed. Review Source Response from IntakeQ January 24, 2024 Hi Olga! Thank you for taking the time to share your review and feedback. We will continue to improve support and look forward to seeing your practice grow & thrive with PracticeQ! HG Hannah G. Psychologist Mental Health Care Used the software for: 1-2 years ### "Great EHR!" October 8, 2024 5.0 Pros PracticeQ is extremely easy to use. I love that it integrates billing, notes, and calendar scheduling into one. Cons The credit card processor charges a higher processing fee than IvyPay and the cost of PracticeQ is higher than many other EHRs. Review Source Response from IntakeQ October 15, 2024 Hi Hannah! Thank you for taking the time to write us a review. We appreciate your candid feedback and look forward to creating even more value for you! CF Craig F. PA, CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Best EMR that I have used" October 8, 2024 5.0 great overall, especially for the price! Pros simple to use, very intuitive. easy to change forms. Cons Rx pricing is not great and the interface is not ideal. Review Source Response from IntakeQ October 17, 2024 Hi Craig, Thank you so much for taking the time to leave us a review. We appreciate your candid feedback and are thrilled to hear PracticeQ is "the best EMR you have used"! SD Shazmeen D. Nurse Injector Hospital & Health Care Used the software for: Less than 6 months ### "My Review " October 8, 2024 4.0 Pretty smooth sailing, I like how it can do payment plans internally! Pros Easy to use, has the basic stuff you need as a medusa owner Cons Missing some features; I've put in feature requests before and does not get addressed very often. Review Source SS Shannon S. Psychiatric Mental Health NP Mental Health Care Used the software for: Less than 6 months ### "Loving my Practice Q" September 4, 2024 5.0 This has been a great program to work with and is affordable. Pros The customization within the program, such as mapping between the questionnaire and note. Cons Does not integrate with quest labs or lab corp. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Affordability and features/customization Review Source Response from IntakeQ September 11, 2024 Hi Shannon, Thank you so much for your review! We appreciate your feedback. We are always updating our system to make sure integrations are seamless. If you are in need of more assistance, please email our support team at hello@intakeq.com CN Cassandra N. DNP PMHNP-BC Mental Health Care Used the software for: Less than 6 months ### "Fair EHR, would recommend" August 22, 2024 5.0 Overall experience has been fair. Initially I was intimidated by the system but after receiving customer support and learning how to navigate the system I was able to gain confidence. Pros What I like is that the company offers customer support and teaches you how to navigate the system. Initial talk is also helpful as I have worked with \[sensitive content hidden\] and overall feel supported using the EHR. Cons Will need support to learn how to navigate the system Review Source Response from IntakeQ September 4, 2024 Hi Cassandra, Thank you so much for your review! We are so happy to hear that you have been enjoying your experiance. LK Liv K. Owner, ARNP Mental Health Care Used the software for: 6-12 months ### "This product is very user friendly and customer care is top notch. " February 15, 2024 5.0 I loved PracticeQ. My experience was positive from the first day of use to the last day. Their customer service is amazing. I highly recommend them. And, the EHR is extremely user friendly. Pros PracticeQ is user friendly and customer care is the best! Cons There was not anything I did not like about PracticeQ. Review Source Response from IntakeQ February 22, 2024 Hi Liv, Thanks so much for taking the time to review PracticeQ! We are happy to hear you find the software easy to use and enjoyed your experiance with our support. Cheers! SS Sivie S. Owner Mental Health Care Used the software for: 6-12 months ### "Use a different EHR" October 17, 2025 1.0 Horrific and I’m switching EHR‘s. They told me they were gonna get their own clearing house when I signed up and then changed their mind. Everything relies on integrations that cost additional money and the integrations aren’t that great. The customization I thought would be a positive thing and in some ways it was, but it makes it so chaotic and glitchy that it’s really not worth it. Pros I love the customization until I realize that it turns into a hell scape of processes and a web that you can’t get yourself out of and then when you try to change something, it messes the whole system up. Cons The customer service is an abhorrent and the gaslight you. Don’t have something labeled as a pay period income report when it’s not the income report for that pay period. And then act like I don’t know what I’m doing because it says that it’s the report for a pay period when it’s not actually report for the pay period. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing PracticeQ Because this product gives clinicians access to their income reports and I’m trying to be transparent with everybody in therapy notes does not offer that access. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Because simple practice has gone way downhill, and they also have crappy reports, and I was hoping that the customization would make up for it. Review Source MA Michelle A. Practice Administrator Medical Practice Used the software for: 6-12 months ### "PracticeQ in a small office" March 25, 2025 4.0 Established Practice Q in a current 2 provider small practice in September of 2024. It was a very easy implementation and some of the integrations make it very easy to file claims and check eligibility Pros For the need that we have, it gives us everything we need. The forms creation is excellent in that it is integrated with the note and provides quality information to the provider when seeing a patient Cons Just remembering where to find certain things under the few headings on the dashboard, But once I got into the flow, it became second nature Alternatives considered [ModMed](https://www.capterra.com/p/124590/EMA/) Reason for choosing PracticeQ The ease of use and implementation and the cost was reasonable Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.