--- title: "PracticeQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PracticeQ the right Medical Scheduling solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10013530/PracticeQ/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- PracticeQ 4.5 (73) [View alternatives](https://www.capterra.com/p/10013530/PracticeQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of PracticeQ Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews SF Sara F PsychologistMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “It allows me to run all aspects of my neuropsychology practice smoothly, including scheduling, invoicing, payment collection, sending out paperwork, administering questionnaires, etc.“ June 1, 2026 JM Julia M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The biggest issues I have faced are difficulty with time zones. When I have a client in a different time zones, these do not show up on my schedule in the clients time zone so I have to make a note on the calendar of the actual time of the call.“ January 16, 2025 BH Breanne H Franchise AdministratorHospital & Health Care, 201 - 500 employeesUsed the software for: I used a free trial. “Flexible features – IntakeQ tools offer strong customization for forms, workflows, and client communication.“ November 14, 2025 SS Sivie S OwnerMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Don’t have something labeled as a pay period income report when it’s not the income report for that pay period. And then act like I don’t know what I’m doing because it says that it’s the report for a pay period when it’s not actually report for the pay period.“ October 17, 2025 BH Breanne H Franchise AdministratorHospital & Health Care, 201 - 500 employeesUsed the software for: I used a free trial. “Multi-account discount – Adding sub-accounts to a main account comes with appealing discounts, lowering overall cost.“ November 14, 2025 EG Eva G Owner ProviderMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “The payment processing does not work and I have lost thousands of dollars. “ July 4, 2026 EG Eva G Owner ProviderMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “The forms that are available for use when you first sign up are very helpful. “ July 4, 2026 YW Yu W APRNMental Health Care, Self-employedUsed the software for: Less than 6 months. “For individuals who do not like spending time on setting up the intake and consents would have a hard time.“ May 30, 2026 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Katharine B. Owner Hospital & Health Care Used the software for: 2+ years ### "Time Saver" April 24, 2024 5.0 Excellent. IntakeQ/Practice saves us so much time each week. Documentation is seamless and well integrated. Pros PracticeQ allowed us to centralize all communication with clients across scheduling, intake, paperwork, and billing into one portal. We saved money and time. Cons Practice cue needs work in the area of reports and managing billing. Reason for choosing PracticeQ By the time I got to PracticeQ, I knew that I really needed to make improvements on our intake paper workflow. PracticeQ had the best system for this of the previous systems I have used. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) They didn’t have an easy to use paperless intake system. They also didn’t have enough flexibility to allow us to change our workflow to be more efficient. Review Source Response from IntakeQ May 10, 2024 Hi Katharine, Thank you so much for your review! We are glad to hear you are enjoying PracticeQ and value our paperless intake form feature. If you would like more assistance with reporting and billing, be sure to check out our invoice & billing support articles by visiting: https://support.intakeq.com/category/326-invoicing-and-billing. Feel free to email us at hello@intakeq.com for any additional help as we are here to support you and your practice! YR Yang R. Psychiatrist Health, Wellness and Fitness Used the software for: Less than 6 months ### "\[sensitive content hidden\] rocks! " March 13, 2024 5.0 overall great, except the comments above. I really appreciate some improvement to help the customers. Pros I would like to put five star review for the great job \[sensitive content hidden\] has helped me through on-boarding process. I am a beginner using intake Q and had a lot of troubles when start using billing function. she not only answered me questions on time, sometimes around 730 on Friday afternoon, but also scheduled two zoom meetings with me for trouble shooting. she likes billing and she enjoys trouble shooting for clients. I think she really deserves promotion or a bonus for the excellent job she has done to the client. she is intelligent, resourceful and efficient and patient. If not without her help, I would not have figured out the problems so quickly. I highly recommend her. look forward to her video tutorials and this will highly benefit a lot of clients using intake Q. Cons customer service. I would really love to have some interaction with customer service. one option is that you can make some video tutorials over specific topic so that it's more intuitive, reading articles is difficult when you have a EHR with thousands functions. Switched from [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) interface is not simple, it's clunky, and complicated. Review Source Response from IntakeQ March 18, 2024 Hi Yang! Thank you for such a kind and glowing review. I have relayed your feedback to her and our wider team. We are in the process of making more video tutorials and hope to have them out in the coming months! Thank you for your support! -J SS Sara S. NP Hospital & Health Care Used the software for: 6-12 months ### "Awful experience, no accountability " July 18, 2025 1.0 My experience with PracticeQ has been incredibly frustrating. Issues that directly impacted my ability to provide care were not handled with the urgency or professionalism I expected. I had to repeatedly follow up myself just to get basic support, and even then, communication was poor and solutions were delayed. To make matters worse, I’m now dealing with additional account issues with no clear resolution—only excuses and zero accountability. As a healthcare provider, I need a platform I can rely on. Unfortunately, PracticeQ has fallen short on every level. I would not recommend it. Pros The things I liked prior to using, in actual practice fell away due to the struggle of getting anything to work correctly. I am very tech savvy so the fact I couldn’t get anything resolved on my own is an issue and the steps to get issues resolved is extremely flawed. Having to call 4 times for the same issue is unacceptable. Cons Poor follow up on urgent issues. Conflicting information to help resolve issues making more work for the user for absolutely no reason. Poor customer service. Lack of accountability, poor product overall. Review Source MM Marta M. Psychiatrist Hospital & Health Care Used the software for: 6-12 months ### "Overall positive " October 2, 2024 4.0 Overall positive experience. I’ve had to reach out to support often, including recently about prescribing and it turned out I didn’t have the most up to date software. Not sure how that happened Pros Relatively low cost, integrated billing Cons Tough for child patients since no way to make email and phone number under a linked parents account. It limits ease of treating siblings Alternatives considered [Osmind](https://www.capterra.com/p/240577/Osmind/) Reason for choosing PracticeQ I didn’t like osmi d and it was really expensive Review Source Response from IntakeQ October 10, 2024 Hi Marta! Thank you for your honest feedback and review. We appreciate it, and it helps us improve our software. We're always working to improve how families are seen by the system understanding that it can be complex. Thank you for taking a chance on PracticeQ and being a customer. We appreciate you being here. :) TD Tyneisha D. Owner Mental Health Care Used the software for: 6-12 months ### "Great experience so far!" October 9, 2024 4.0 I have had a great experience with PracticeQ so far. Pros The ability to customize the system. I like the design of the system and the ease to navigate it. Cons Some features are difficult to navigate, such as signing off on notes, locking notes, and difficulty integrating forms. Alternatives considered [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Reason for choosing PracticeQ The cost and ability to customize. The cost of the product. The ease of navigating the system. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Not having control over the integrity of the data. Review Source Response from IntakeQ October 17, 2024 Hi Tyneisha, Thanks so much for taking the time to leave us a review. For information on signing off on notes, please refer to this support article: https://support.intakeq.com/article/133-adding-attachments-and-signatures-to-existing-notes Here is some help on locking notes: https://support.intakeq.com/article/116-treatment-notes-and-patient-timeline Otherwise, please contact our support team for more assistance at hello@intakeq.com! AW Alysha W. Psychiatric Mental Health Nurse Practitioner Mental Health Care Used the software for: 2+ years ### "I've recommended this EHR to everyone I know opening a practice!" August 23, 2024 5.0 PracticeQ is excellent! I have recommended it to every practitioner I have known opening a practice because it is incredibly easy to use and customizable. Very few drawbacks. Pros E-prescribe, it is so customizable, and easy to use! Cons E-prescribe is difficult to get support and set up Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing PracticeQ this did not have e prescribe so I would have had to use different systems Review Source Response from IntakeQ September 4, 2024 Hi Alysha, Thank you so much for your review! We are thrilled to hear you have been enjoying your experiance with PracticeQ, and have been recommending it to other practitioners. SJ Shannon J. Medical Assistant Receptionist Hospital & Health Care Used the software for: 6-12 months ### "Highly Recommended!" May 25, 2026 5.0 Practice Q is an amazing platform. charts, messaging, payments, scheduling is all in one place. amazing Pros Value for Money Ease of Use Learning Curve Patient Record Management Patient Management Patient Records Payment Processing Cons I don't like that when patients book their own appointments, it doesn't automatically book under their correct chart - it creates a new one. Review Source YW Yu W. APRN Mental Health Care Used the software for: Less than 6 months ### "Like PracticeQ so far. " May 30, 2026 5.0 Pros Easy online intake form, no patient portal required. I can customize any intake or consent form. The pin notes make the follow up charting much easier. Cons Lack of integration of lab orders. But I don't use lab that much. On boarding process may be a little bit complicated. For individuals who do not like spending time on setting up the intake and consents would have a hard time. Review Source BH Breanne H. Franchise Administrator Hospital & Health Care Used the software for: I used a free trial ### "A Reliable, User-Friendly Solution for Streamlined Client Management" November 14, 2025 5.0 Pros Clean, customizable design – The font size, style, and color options make forms and interfaces easy to read and visually appealing. Flexible features – IntakeQ tools offer strong customization for forms, workflows, and client communication. Helpful tutorials – Clear guides and instructional videos make setup and optimization simple. Responsive Q&A and customer support – Support hours are great, and help reps respond quickly and effectively. Easy to use – The platform is intuitive and user-friendly, even for beginners. Reasonable pricing – Offers strong value for the features included. Multi-account discount – Adding sub-accounts to a main account comes with appealing discounts, lowering overall cost. Cons Occasional navigation confusion – A few settings are tucked into menus that aren’t immediately obvious. Limited visual customization in some areas – While fonts and colors are great, some layout sections may feel slightly restricted. Review Source JM Julia M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "An excellent software for running a small healthcare office" January 16, 2025 5.0 Overall I have found it very easy to use on the go and in the office. I am able to document on site with clients using a tablet, check information on my phone and use the computer version when in my office. It is easy to track my active clients using tabs and keeps the whole team organized. Pros I find it very easy to use for the management of my patients information. My favorite feature is the ability to setup processes. For example, when a patient fills out an online interest form a member of my team gets a notification and reminder to setup a time to call this patient. When they complete their intake my front office gets a message to work on their order and I get a message to get them scheduled. It is very helpful for work flows. Cons I have been using Practice Q for a year and a half. The biggest issues I have faced are difficulty with time zones. When I have a client in a different time zones, these do not show up on my schedule in the clients time zone so I have to make a note on the calendar of the actual time of the call. Often it sends my clients a meeting reminder with the wrong time on it. I also wish that under clients chart "overview" section that it date/time stamped changes. It was several months before I realized this didn't happen and then I started leaving notes in the comments section to have a date/time of a conversation or updated information on the client. Review Source HN Hari N. Physician Medical Practice Used the software for: 6-12 months ### "PracticeQ review" August 23, 2024 5.0 I have had a great experience with PracticeQ - the customer service is great; emails were always answered quickly, and they provided me with multiple zoom intro sessions. I took a lot of time to fully understand the EMR before moving forward, and that was critical to me utilizing it fully. Pros Great customer service e-prescribe is easy to use and efficient the note forms are easy to edit I like being able to send forms to my patients and have it automatically uploaded Cons no lab order and data integration hard to color coordinate different types of appts wish there was a way to eliminate things we don't need Review Source Response from IntakeQ September 4, 2024 Hi Hari, Thank you so much for your review! We value your feedback and are thrilled to hear you have been enjoying your experiance with PracticeQ. If you need more assistance on color coding different services, please visit this support article: https://support.intakeq.com/article/214-enable-color-coded-services-in-your-calendar KH Karsson H. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Great practice Management System" June 5, 2024 4.0 We primarily choose PracticeQ for its customer service component; I wanted questions answered quickly and needed to choose a company that responded right away. Pros The Integration of all forms, documents, payments in one place. Cons The lack of customizable features and cost associated with needing to make a change to forms, uploads, etc. Reason for choosing PracticeQ The customer service component, and the ease of integration. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Terrible customer service and long wait times to speak with anyone. Review Source Response from IntakeQ June 12, 2024 Hi Karsson! Thank you so much for your review. We try to make our features as customizable as we can! I recommend reaching out to our support team with any questions you may have on customization by emailing hello@intakeq.com. Cheers! NS Nicolas S. owner and psychiatrist Medical Practice Used the software for: Less than 6 months ### "Great electronic medical record/practice management" May 13, 2024 5.0 I was forced out of Luminello and went with this instead of Simple Practice and am happy I did. Everything has been great so far. Almost anything I want to do is doable. Pros lots of options, tech forward, very customizable. API integrations are great. Scriptsure is better than Dr. First in my opinion. Cons Took a bit to set up, with lots of options the learning curve is a bit longer. Alternatives considered [Osmind](https://www.capterra.com/p/240577/Osmind/) Reason for choosing PracticeQ Interface felt much more intuitive and less clunky with intakeQ. Nothing against Osmind, they also didn't have a working demo to try but I did watch the video. They were friendly to talk to. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) They got bought out and closed down by simple practice. Though I actually like IntakeQ more than Luminello even though the switch took some time to do. Review Source Response from IntakeQ May 17, 2024 Hi Nicholas! Thanks for taking the time to leave us a review! We are happy to hear you have been enjoying PracticeQ so far. CG Cyndi G. Owner Mental Health Care Used the software for: Less than 6 months ### "PracticeQ is easy to use" May 10, 2024 5.0 So far efficient, affordable, and great customer support. Pros Form creator There is a data base full of forms to utilize; however, the custom form feature is easy if you need something more specific. Cons I have had several glitches within the set up requiring customer service involvement. They are prompt to fix the issues. Mental Health intake- unnecessary required boxes that halted the patient intake process. Also quickly resolved by customer service. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[BestNotes](https://www.capterra.com/p/73807/BestNotes/)[Alleva](https://www.capterra.com/p/180899/Alleva/) Reason for choosing PracticeQ Ease of use, quick set up, and cost. Customer support is prompt. The sales rep was helpful answering all my questions while in the decision making process. Review Source Response from IntakeQ May 17, 2024 Hi Cyndi! Thanks so much for taking the time to leave us a review! We are happy to hear you have been enjoying PracticeQ so far. We also appreciate the kind words said about our support team. They work hard to ensure users like you get problems resolved quickly. Cheers! MB Meredith B. WHNP, IBCLC Lactation Consultant Medical Practice Used the software for: 6-12 months ### "Glad I Switched to PracticeQ!" August 23, 2024 5.0 Pros The ability to add services/features (e-prescriptions, ordering labs, etc.) as I grow my practice. Cons That there isn’t a dedicated app - it’s still accessible via the internet, but can be difficult to navigate/chart on a phone. Switched from [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Being able to have my clients fill out the intake forms ahead of time has made a huge difference in my charting! Review Source Response from IntakeQ September 4, 2024 Hi Meredith, Thank you so much for your review! We value your feedback. LJ Laci J. IBCLC Medical Practice Used the software for: 1-2 years ### "Happy with service" October 8, 2024 5.0 Pros Customization & AMAZING customer service Cons Can be complex initially, but once set up it’s very useful. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Many more functions with practice Q!!!!! Review Source SS Samantha S. MD Medical Practice Used the software for: 1-2 years ### "Overall Positive" May 14, 2024 5.0 Pros Integration of EMR, scheduling and billing. Cons I feel that there is limited/delayed customer support. Review Source Response from IntakeQ May 17, 2024 Hi Samantha! Thanks so much for taking the time to leave us a review! We glad your experiance with PracticeQ has been positive. Our support team is always working hard to answer questions quickly. Another way to help solve any issues you may have is by taking a look at the hundreds of support guides we offer: https://support.intakeq.com/. Cheers! LK Liv K. Owner, ARNP Mental Health Care Used the software for: 6-12 months ### "This product is very user friendly and customer care is top notch. " February 15, 2024 5.0 I loved PracticeQ. My experience was positive from the first day of use to the last day. Their customer service is amazing. I highly recommend them. And, the EHR is extremely user friendly. Pros PracticeQ is user friendly and customer care is the best! Cons There was not anything I did not like about PracticeQ. Review Source Response from IntakeQ February 22, 2024 Hi Liv, Thanks so much for taking the time to review PracticeQ! We are happy to hear you find the software easy to use and enjoyed your experiance with our support. Cheers! FS Frances S. Owner and Provider Mental Health Care Used the software for: 2+ years ### "Highly recommend " October 8, 2024 4.0 My overall experience is very positive. Pros The flexibility. The ability to customize Cons I wish it had lab integration. The cost for eprescribe is a bit steep Review Source Response from IntakeQ October 15, 2024 Hi Frances! Thank you for taking the time to share your experience. We do integrate with Rupa Labs currently and insurance based labs is something we are looking at! MD Mollie D. Provider Medical Practice Used the software for: 1-2 years ### "Our telehealth practice loves PracticeQ" October 8, 2024 5.0 Our telehealth practice has enjoyed using PracticeQ. We appreciate the simplicity of the program. Pros It is easy to use. The customer service is fantastic. Cons It is always hard to learn a new EMR. I can not say that Practice Q does not meet any of our needs at this point. Review Source Response from IntakeQ October 17, 2024 Hi Mollie, Thank you so much for taking the time to write us a review! We are thrilled to hear your telehealth practice has been enjoying using PracticeQ. CV Christina V. Psychologist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great platform for new business" January 4, 2024 5.0 Pros Affordable User-friendly with scheduling and forms Cons Billing and claims are cumbersome Telehealth is limited to one party Review Source Response from IntakeQ January 5, 2024 Hi Christina! Thank you for the review of PracticeQ! We're currently working on a clearinghouse option that should help reduce the cumbersome nature of this feature very soon. LP Liz P. BILLING MANAGER Medical Practice Used the software for: Less than 6 months ### "Billing Manager" August 5, 2024 4.0 Great so far! Only had a few hiccups that were quickly rectified by PracticeQ support. Pros The ease of billing and payment posting. Cons The lack of available income reporting. Review Source Response from IntakeQ August 15, 2024 Hi Liz, Thanks so much for your review! We are happy to hear you are enjoying PracticeQ. If you need more assistance on income reporting please refer to this support article, as well as using the ability to search for different articles related to income reporting: https://support.intakeq.com/article/443-income-report Thanks! TB Todd B. Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great addition to our practice" September 3, 2024 5.0 It's been a great addition to our day one processes. Looking forward to incorporating it more. Pros We appreciate not having to use as much paper in the office. Cons We like to write notes on the intake forms during a day one consult and in order to do so we have to download the forms and share them to a notetaking app. It would be great if we were able to write on the forms directly in IntakeQ. Review Source Response from IntakeQ September 11, 2024 Hi Todd, Thank you so much for your review! We appreciate your feedback and are happy to hear you have been enjoying using PracticeQ. For more help on how to write a note on a submitted form, please refer to this support article: https://support.intakeq.com/article/65-practitioners-notes-forms#:~:text=IntakeQ%20allows%20you%20to%20add,button%20that%20will%20show%20up. MS Mailyn S. MD Medical Practice Used the software for: Less than 6 months ### "Psychiatrists need this! " October 1, 2024 5.0 Execellent EMR. Makes the process paperless. Very user friendly. Pros Pin and mapping. Ability to create your own procedures and templates from scratch. Integration of PDMD. Cons No labs integration. Needs a background for video calls. Review Source Response from IntakeQ October 10, 2024 Hi Mailyn, Thanks so much for your review! We love reading about our users experiences and we are happy to hear you are enjoying PracticeQ! EG Eva G. Owner Provider Mental Health Care Used the software for: 1-2 years ### "Avoid this EHR. System is "glitchy". Contacting support is an act of futility. " July 4, 2026 1.0 The Worst. I have contacted support for two different issues; and they are not helpful at all. They basically share with you the same information you can find online; but there is ZERO I.T. support. I also work for another practice who uses a different EHR; and the support for that system is amazing; so I have something to compare this primitive EHR to. Pros The forms that are available for use when you first sign up are very helpful. Also, you can send reminders to your patients for upcoming appointments. There is an AI option; but it did not work when I attempted to use it; and support is of no assistance if you attempt to reach out to them. Cons Lack of support if there is ever an issue. The payment processing does not work and I have lost thousands of dollars. I have contacted support 4 times and they simply do nothing. There is no resolution. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.