--- title: "PracticeQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PracticeQ the right Medical Scheduling solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10013530/PracticeQ/reviews/" page_type: "reviews" language: "en" --- PracticeQ 4.5 (73) [View alternatives](https://www.capterra.com/p/10013530/PracticeQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of PracticeQ Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews SF Sara F PsychologistMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “It allows me to run all aspects of my neuropsychology practice smoothly, including scheduling, invoicing, payment collection, sending out paperwork, administering questionnaires, etc.“ June 1, 2026 JM Julia M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The biggest issues I have faced are difficulty with time zones. When I have a client in a different time zones, these do not show up on my schedule in the clients time zone so I have to make a note on the calendar of the actual time of the call.“ January 16, 2025 BH Breanne H Franchise AdministratorHospital & Health Care, 201 - 500 employeesUsed the software for: I used a free trial. “Flexible features – IntakeQ tools offer strong customization for forms, workflows, and client communication.“ November 14, 2025 SS Sivie S OwnerMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Don’t have something labeled as a pay period income report when it’s not the income report for that pay period. And then act like I don’t know what I’m doing because it says that it’s the report for a pay period when it’s not actually report for the pay period.“ October 17, 2025 EB Erienne B Doctor of Physical Therapy OwnerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I like the integrations of the financial payment system, the faxes, google drive and drop box, and the ability to have all my information electronically from booking from website to the forms.“ October 10, 2024 EG Eva G Owner ProviderMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “The payment processing does not work and I have lost thousands of dollars. “ July 4, 2026 BH Breanne H Franchise AdministratorHospital & Health Care, 201 - 500 employeesUsed the software for: I used a free trial. “Multi-account discount – Adding sub-accounts to a main account comes with appealing discounts, lowering overall cost.“ November 14, 2025 YW Yu W APRNMental Health Care, Self-employedUsed the software for: Less than 6 months. “For individuals who do not like spending time on setting up the intake and consents would have a hard time.“ May 30, 2026 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Michael L. Chiropractor Medical Practice Used the software for: 6-12 months ### "Great first few months. More features than we imagined. " October 8, 2024 5.0 Really appreciated it. From tracking events, texting patients, group conversations with staff, invoicing, billing. It has been seamless to work with. Pros I love that it integrates with billing, so it can all be done on one software- easy for patients to login and handle as well Cons I think superbill creation with payment plans is tough to navigate around and I have had to make my own super bills unfortunately because of it Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing PracticeQ Ease of use, no contracts, integration with payment Review Source Response from IntakeQ October 17, 2024 Hi Michael, Thank you so much for taking the time to leave us a review! If you need more support with creating superbills, please reach out to our support team at hello@intakeq.com. We are happy to hear PracticeQ has been seamless to work with! MM Marta M. Psychiatrist Hospital & Health Care Used the software for: 6-12 months ### "Overall positive " October 2, 2024 4.0 Overall positive experience. I’ve had to reach out to support often, including recently about prescribing and it turned out I didn’t have the most up to date software. Not sure how that happened Pros Relatively low cost, integrated billing Cons Tough for child patients since no way to make email and phone number under a linked parents account. It limits ease of treating siblings Alternatives considered [Osmind](https://www.capterra.com/p/240577/Osmind/) Reason for choosing PracticeQ I didn’t like osmi d and it was really expensive Review Source Response from IntakeQ October 10, 2024 Hi Marta! Thank you for your honest feedback and review. We appreciate it, and it helps us improve our software. We're always working to improve how families are seen by the system understanding that it can be complex. Thank you for taking a chance on PracticeQ and being a customer. We appreciate you being here. :) SS Sara S. NP Hospital & Health Care Used the software for: 6-12 months ### "Awful experience, no accountability " July 18, 2025 1.0 My experience with PracticeQ has been incredibly frustrating. Issues that directly impacted my ability to provide care were not handled with the urgency or professionalism I expected. I had to repeatedly follow up myself just to get basic support, and even then, communication was poor and solutions were delayed. To make matters worse, I’m now dealing with additional account issues with no clear resolution—only excuses and zero accountability. As a healthcare provider, I need a platform I can rely on. Unfortunately, PracticeQ has fallen short on every level. I would not recommend it. Pros The things I liked prior to using, in actual practice fell away due to the struggle of getting anything to work correctly. I am very tech savvy so the fact I couldn’t get anything resolved on my own is an issue and the steps to get issues resolved is extremely flawed. Having to call 4 times for the same issue is unacceptable. Cons Poor follow up on urgent issues. Conflicting information to help resolve issues making more work for the user for absolutely no reason. Poor customer service. Lack of accountability, poor product overall. Review Source SJ Shannon J. Medical Assistant Receptionist Hospital & Health Care Used the software for: 6-12 months ### "Highly Recommended!" May 25, 2026 5.0 Practice Q is an amazing platform. charts, messaging, payments, scheduling is all in one place. amazing Pros Value for Money Ease of Use Learning Curve Patient Record Management Patient Management Patient Records Payment Processing Cons I don't like that when patients book their own appointments, it doesn't automatically book under their correct chart - it creates a new one. Review Source MP Melissa P. Therapist Mental Health Care Used the software for: 1-2 years ### "great product has everything I Need. " October 8, 2024 5.0 I really enjoy using it and love how it does pretty much everything I need and makes it easy Pros I love that it has everything in one place Cons the complexity of pinning notes and forms not updating for clients who initially were using older versions of the progress note or treatment plan. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing PracticeQ I was familiar with it from using it in past practices Review Source JB Jaschandria B. Owner Mental Health Care Used the software for: 6-12 months ### "Excellent Service" October 8, 2024 5.0 Overall, my experience has been excellent. i love the ability to set up my independent practice and allow the clients the ability to set their appointments and communicate on a secure plate form. Pros I love the ability to create my own forms. This allow me the the flexibility to create exactly what I need to ensure that I have the most valuable information on each client. Cons I would love if it a built in scribe software was available. Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) too expensive for what was being offered. No flexibility or control over templates Review Source Response from IntakeQ October 18, 2024 Hi Jaschandria, Thank you for taking the time to review PracticeQ! We appreciate the feedback and look forward to improving the note taking capabilities to save you time. -J LM Lindsey M. Psychiatric Provider Mental Health Care Used the software for: 1-2 years ### "Smooth and user friendly" October 8, 2024 4.0 It has been a smooth transition to managing my solo practice using IntakeQ. Support has been prompt and helpful. Pros Ease of customization for notes. Interface is simple. Cons Inability to send bulk forms to patients. Unable to customize client display name. Alternatives considered [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing PracticeQ Pricing was within budget, ease of use, appearance. Review Source YW Yu W. APRN Mental Health Care Used the software for: Less than 6 months ### "Like PracticeQ so far. " May 30, 2026 5.0 Pros Easy online intake form, no patient portal required. I can customize any intake or consent form. The pin notes make the follow up charting much easier. Cons Lack of integration of lab orders. But I don't use lab that much. On boarding process may be a little bit complicated. For individuals who do not like spending time on setting up the intake and consents would have a hard time. Review Source BH Breanne H. Franchise Administrator Hospital & Health Care Used the software for: I used a free trial ### "A Reliable, User-Friendly Solution for Streamlined Client Management" November 14, 2025 5.0 Pros Clean, customizable design – The font size, style, and color options make forms and interfaces easy to read and visually appealing. Flexible features – IntakeQ tools offer strong customization for forms, workflows, and client communication. Helpful tutorials – Clear guides and instructional videos make setup and optimization simple. Responsive Q&A and customer support – Support hours are great, and help reps respond quickly and effectively. Easy to use – The platform is intuitive and user-friendly, even for beginners. Reasonable pricing – Offers strong value for the features included. Multi-account discount – Adding sub-accounts to a main account comes with appealing discounts, lowering overall cost. Cons Occasional navigation confusion – A few settings are tucked into menus that aren’t immediately obvious. Limited visual customization in some areas – While fonts and colors are great, some layout sections may feel slightly restricted. Review Source JM Julia M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "An excellent software for running a small healthcare office" January 16, 2025 5.0 Overall I have found it very easy to use on the go and in the office. I am able to document on site with clients using a tablet, check information on my phone and use the computer version when in my office. It is easy to track my active clients using tabs and keeps the whole team organized. Pros I find it very easy to use for the management of my patients information. My favorite feature is the ability to setup processes. For example, when a patient fills out an online interest form a member of my team gets a notification and reminder to setup a time to call this patient. When they complete their intake my front office gets a message to work on their order and I get a message to get them scheduled. It is very helpful for work flows. Cons I have been using Practice Q for a year and a half. The biggest issues I have faced are difficulty with time zones. When I have a client in a different time zones, these do not show up on my schedule in the clients time zone so I have to make a note on the calendar of the actual time of the call. Often it sends my clients a meeting reminder with the wrong time on it. I also wish that under clients chart "overview" section that it date/time stamped changes. It was several months before I realized this didn't happen and then I started leaving notes in the comments section to have a date/time of a conversation or updated information on the client. Review Source AR Ashleigh R. Owner, IBCLC Health, Wellness and Fitness Used the software for: 2+ years ### "PracticeQ Makes Scaling up your practice easy!" August 23, 2024 5.0 Overall PracticeQ is a very good experience. Pros That it is an all in one system. We started with PracticeQ when we were a very small practice and it has been so easy to scale up. Everything is easy to find and makes me job easier. Cons The messaging portal! Messages get lost in there all the time. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing PracticeQ All in one system with billing included as well as scheduling Review Source Response from IntakeQ September 4, 2024 Hi Ashleigh, Thank you so much for your review! We value your feedback and are happy to hear you have been enjoying your experiance with PracticeQ. If you need more assistance on the message portal, please don't hesitate to reach out to our support team with your concerns by emailing hello@intakeq.com. BM Bridget M. Co Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pros and cons" September 3, 2024 4.0 Overall it has been great. Getting help with new questions as my company is newer as been a much better experience then it was with simple practice Pros I like that most things you need for a practice are in one spot. Cons \-Supervisor roles are very confusing to set up for supervisors that may not also be seeing clients on their own calendar. -I love the form features to creat forms but would be nice to have one that is not necisarrily a note or a intake like forms to send to providers outside of the practice to fill out .i.e. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) the available intergrations and pricing is what made us switch Review Source Response from IntakeQ September 11, 2024 Hi Bridget, Thank you so much for your review! We appreciate your feedback. Please reach out to our support team to help you with the workarounds you mentioned by emailing hello@intakeq.com. NS Nicolas S. owner and psychiatrist Medical Practice Used the software for: Less than 6 months ### "Great electronic medical record/practice management" May 13, 2024 5.0 I was forced out of Luminello and went with this instead of Simple Practice and am happy I did. Everything has been great so far. Almost anything I want to do is doable. Pros lots of options, tech forward, very customizable. API integrations are great. Scriptsure is better than Dr. First in my opinion. Cons Took a bit to set up, with lots of options the learning curve is a bit longer. Alternatives considered [Osmind](https://www.capterra.com/p/240577/Osmind/) Reason for choosing PracticeQ Interface felt much more intuitive and less clunky with intakeQ. Nothing against Osmind, they also didn't have a working demo to try but I did watch the video. They were friendly to talk to. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) They got bought out and closed down by simple practice. Though I actually like IntakeQ more than Luminello even though the switch took some time to do. Review Source Response from IntakeQ May 17, 2024 Hi Nicholas! Thanks for taking the time to leave us a review! We are happy to hear you have been enjoying PracticeQ so far. OA OLGA A. Clinical Nutritionist Alternative Medicine Used the software for: Less than 6 months ### "I searched high and low!" January 17, 2024 5.0 I am delighted to have found this practice management tool. It is very user friendly. Pros The forms are beautiful and look very professional. The setup is fun and very intuitive. Customer service is wonderful. Cons Would love to have access to support immediately and not schedule in the future. Switched from [Practice Better](https://www.capterra.com/p/159263/Better/) Cost and not being able to get support when needed. Review Source Response from IntakeQ January 24, 2024 Hi Olga! Thank you for taking the time to share your review and feedback. We will continue to improve support and look forward to seeing your practice grow & thrive with PracticeQ! AB Ashley B. Nurse Practitioner Mental Health Care Used the software for: Less than 6 months ### "Would Highly Recommend PracticeQ" July 3, 2024 5.0 It's been great. No regrets picking this system for my psychiatry private practice. Pros It's a thorough and intuitive system. The customer service staff is responsive and kind. Cons There's mental status exam or review of system template currently available for the notes section. Alternatives considered [DENmaar Guardian](https://www.capterra.com/p/10004361/Denmaar-Guardian/) Reason for choosing PracticeQ Seemed like a better overall produce and was cheaper. Review Source Response from IntakeQ July 11, 2024 Hi Ashley, Thanks so much for your review! We are so happy to hear you have been enjoying using PracticeQ for your psychiatry practice. FS Frances S. Owner and Provider Mental Health Care Used the software for: 2+ years ### "Highly recommend " October 8, 2024 4.0 My overall experience is very positive. Pros The flexibility. The ability to customize Cons I wish it had lab integration. The cost for eprescribe is a bit steep Review Source Response from IntakeQ October 15, 2024 Hi Frances! Thank you for taking the time to share your experience. We do integrate with Rupa Labs currently and insurance based labs is something we are looking at! AG Allison G. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "5 STAR REVIEW" October 1, 2024 5.0 Easy onboarding, tons of support, answers easily found. Love it. Pros Personalization -- changing what can be seen by doctors/team/owners/manageres/accountants, etc. Help search engine -- 9x/10 my answer is available for me already; saves time instead of calling or chatting customer support. Cons Saving files in folders is confusing; folders auto-populate on each account. Review Source Response from IntakeQ October 10, 2024 Thanks Allison! We really appreciate the time you took to give us a review :) We work hard to be as customizable as possible while having thorough guides (more videos to come soon!) to help assist. We're looking to make our interface more user friendly too so we appreciate the feedback so we can prioritize these items! -J SP Shannon P. Business office manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Overall great experience" October 10, 2024 5.0 I haven't had any issues with this system yet. Very pleased. Pros Convenience. Simplicity. No stress involved. Cons I don't like the right hand column that shows the incomplete intake paperwork. Review Source Response from IntakeQ October 18, 2024 Hi Shannon, Thank you for taking the time to review us and be a customer! Your dashboard can be customized and we'd love to help you do so! Drop us a line and we'd love to show you how. J oY olga Y. nurse practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "Affordable EMR" October 1, 2024 5.0 It's great, once I figure out how to use it, it's easy Pros I appreciate the customization and the fact that I can create documents easily. Cons that it doesn't remember my login and makes me log in everytime Review Source Response from IntakeQ October 10, 2024 Hi Olga! Thank you for the review, we know you're busy so it means a lot to us! We know being logged out can be a pain so I would look at the security settings for your organization to decrease logging out. Thanks for being a customer! AY Andrew Y. Assistant Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "PracticeQ is one of the best services our agency has ever chosen" January 16, 2024 5.0 I can't stress this enough: the customer service, even long after sales and implementation, has been some of the best I've ever experienced. Same day engagement, careful problem solving and follow-up, really going above and beyond. Pros We only use PracticeQ for electronic form management, deployment and submission; however this was a crucial aspect of our business and we needed an effective solution for sending and receiving electronic forms to/from clients. PracticeQ is incredibly simple to use, feature, rich, and the customer service is some of the most responsive and helpful of any product I've ever used. Cons Truly, PracticeQ delivers exactly what we need at very competitive price. Rather than a con, I will again note that we only needed a solution for electronic form delivery and receipt from clients, and not other aspects of a full Practice solution. So I can't speak to those features. But from the point of intake, and forms that need periodically renewed or updated, PracticeQ is an easy 10/10 Review Source Response from IntakeQ January 18, 2024 Hi Andrew! Thank you so much for taking the time to review the forms portion of PracticeQ. It was our first product and is something we are so proud to continue to offer. Forms really set the tone for patient and practitioner experiences. Cheers! RB Rebecca B. Chief of nursing Alternative Medicine Used the software for: 6-12 months ### "Chief of Nursing" September 3, 2024 4.0 Good- I get quick responses when needed. I do think the calendar needs updating as it is behind and not good for groups that have more than 2-3 people. Pros The autonomy with forms and how quick I get a response whenever I email the intakeq staff Cons The portal looks ugly and is not that user friendly Review Source Response from IntakeQ September 9, 2024 Hi Rebecca, Thanks so much for your review! We are happy to hear you have had a good experiance with our team. If you need assistance with the calendar feature with adding more practitioners please email hello@intakeq.com or visit https://support.intakeq.com/article/16-multiple-practitioners. SS Samantha S. MD Medical Practice Used the software for: 1-2 years ### "Overall Positive" May 14, 2024 5.0 Pros Integration of EMR, scheduling and billing. Cons I feel that there is limited/delayed customer support. Review Source Response from IntakeQ May 17, 2024 Hi Samantha! Thanks so much for taking the time to leave us a review! We glad your experiance with PracticeQ has been positive. Our support team is always working hard to answer questions quickly. Another way to help solve any issues you may have is by taking a look at the hundreds of support guides we offer: https://support.intakeq.com/. Cheers! LK Liv K. Owner, ARNP Mental Health Care Used the software for: 6-12 months ### "This product is very user friendly and customer care is top notch. " February 15, 2024 5.0 I loved PracticeQ. My experience was positive from the first day of use to the last day. Their customer service is amazing. I highly recommend them. And, the EHR is extremely user friendly. Pros PracticeQ is user friendly and customer care is the best! Cons There was not anything I did not like about PracticeQ. Review Source Response from IntakeQ February 22, 2024 Hi Liv, Thanks so much for taking the time to review PracticeQ! We are happy to hear you find the software easy to use and enjoyed your experiance with our support. Cheers! SS Shannon S. Psychiatric Mental Health NP Mental Health Care Used the software for: Less than 6 months ### "Loving my Practice Q" September 4, 2024 5.0 This has been a great program to work with and is affordable. Pros The customization within the program, such as mapping between the questionnaire and note. Cons Does not integrate with quest labs or lab corp. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Affordability and features/customization Review Source Response from IntakeQ September 11, 2024 Hi Shannon, Thank you so much for your review! We appreciate your feedback. We are always updating our system to make sure integrations are seamless. If you are in need of more assistance, please email our support team at hello@intakeq.com EG Eva G. Owner Provider Mental Health Care Used the software for: 1-2 years ### "Avoid this EHR. System is "glitchy". Contacting support is an act of futility. " July 4, 2026 1.0 The Worst. I have contacted support for two different issues; and they are not helpful at all. They basically share with you the same information you can find online; but there is ZERO I.T. support. I also work for another practice who uses a different EHR; and the support for that system is amazing; so I have something to compare this primitive EHR to. Pros The forms that are available for use when you first sign up are very helpful. Also, you can send reminders to your patients for upcoming appointments. There is an AI option; but it did not work when I attempted to use it; and support is of no assistance if you attempt to reach out to them. Cons Lack of support if there is ever an issue. The payment processing does not work and I have lost thousands of dollars. I have contacted support 4 times and they simply do nothing. There is no resolution. 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