--- title: "GoClaim Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GoClaim the right Claims Processing solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10013848/GoClaim/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- GoClaim 4.6 (45) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of GoClaim Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews js jerri s nurseMedical Practice, 201 - 500 employeesUsed the software for: 1-2 years. “Its been good always get my questions answered in timely manner and love the email and webinar's with the updates to keep everyone up on the new regulations and new claim information“ November 4, 2024 KE Kelly E Medicaid TechnicianEducation Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “Without their support and training GoClaims would have been more frustrating for me.“ February 6, 2024 JS Jordan S School-Based Physical TherapistPrimary/Secondary Education, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I just started working at a new school district and GoClaim has been very user friendly and easy to navigate as I learn how to use it.“ November 2, 2024 DR Dani R Physical Therapist AssistantMedical Practice, 201 - 500 employeesUsed the software for: More than 2 years. “GoClaim is a comprehensive billing system, that is easy to use with individual or group billing.“ September 27, 2024 LH Lynette H Director of Special EducationEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “We get live support every time we call and response rates are FAST!“ January 25, 2024 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Kristen B. School Psychologist Primary/Secondary Education Used the software for: 1-2 years ### "efficient process" November 4, 2024 4.0 it is a simple process for me to submit any medicaid billing. that keeps my time efficient. Pros once you learn the system, it is very straightforward with putting data in, and easy to review and fix any errors that are made Cons without some specific training, I had to fumble a bit for awhile, trying to determine codes, etc. Review Source RK Robin K. PTA Health, Wellness and Fitness Used the software for: 2+ years ### "Long term user of GoClaim" November 7, 2024 5.0 I have been using GoClaim for years. It is very easy to find your students, enter the billing, notes and submit. It is easy to go back and check for errors and fix. Someone is always available to help when needed. Pros It is easy to use. There is someone who is available to help all of the time. I like the ease of the PT referral form for school psych's to sign off on. Getting ahold of medical doctors was impossible. Cons The part I like least may be out of my control and more administration. The referral process for PT for dates entered. Review Source BP Brenda P. Habilitative Skills Paraprofessional Education Management Used the software for: 1-2 years ### "Habilitative Skills Paraprofessional" November 7, 2024 3.0 Frustrating at first but, getting better with familiarizing myself with the program. Pros You can bill on multiple dates at one time if needed. Group billing is great once its set up. Cons When multiple people bill like speech, occupational therapy, physical therapy ect. have to make sure no double billing is happening. Review Source KP Karen P. OT Education Management Used the software for: 2+ years ### "Go Solutions " November 2, 2024 4.0 Overall, it’s been positive. Sometimes I wish they’d give us a few more minutes when we walk away from some nothing worse than starting to type your note get sidetracked because someone asked a question and we’re away from the computer for more than five minutes and then when you go to save the note or something, it completely disappears and logs you out. Pros Being able to review notes and now that you can edit an entry Cons I wish there was a way that we could voice type the notes instead of having to physically type them in. Or I would really like us to be able to change the name, the date the type of service for a note when we make a mistake and accidentally put in the wrong name then we have to delete it or copy and paste it so it would be nice if we could change everything and not just the I think the service time and the type of treatment. Review Source KR Kelly R. Medicaid Clerk Education Management Used the software for: 2+ years ### "User Friendly and top notch Team" November 4, 2024 5.0 My experience with GoClaim has always been wonderful. I've worked with several different account managers and they have all made me feel comfortable to ask questions and I know they are just a phone call or email away if I need them. Pros Go Claim is user friendly, and my providers nor myself ever worry about messing up something. Everything can be adjusted or deleted if needed. Cons My only complaint would be that my district continues to have to manually input all student demographics. This is no fault of GoClaim, or district still continues to deny our system to communicate with each other. Inputting every new student and then deactivating when they leave or graduate is very hard to manage successful with only one person as a medicaid clerk. Review Source JH JoAnna H. District Nurse Primary/Secondary Education Used the software for: 2+ years ### "Try GoClaim" November 4, 2024 5.0 GoClaim has helped us with setup and trainings. They are available for meetings and are quick to answer questions with phone calls and emails. Pros I do like using GoClaim as a clearinghouse for our Medicaid billing. This gives me a way to review data and make sure it is correct before it is submitted to Medicaid. They catch errors and inconsistencies that are missed with initial submissions. Cons I do think there is a steep learning curve for this platform, however once you spend some time in it, it does become more user friendly. Review Source JR Jane R. School Social Worker Education Management Used the software for: 2+ years ### "GoClaim/GoSolutions is awesome" November 4, 2024 5.0 Overall the experience has been positive. I wish I had more access to some reports, but the ease of use and the intuitiveness of the program is amazing! Pros I like the ease of inputting information; especially with the ability to save things that don't change a lot, such as times of session and dx. Cons I don't like not being able to see the revenue in dollars that I've input. I understand not being able to see other provider's input, but I would like to be able to see my own. Review Source CM Crusetia M. School Nurse Education Management Used the software for: 2+ years ### "Easy to Use" November 4, 2024 5.0 I have been using Goclaim for about 5 years now. I feel comfortable using Go claim and look forward to its ease of use and functionality it has been a good experience. I also feel confident when calling customer support. They are also easily accessible and are able to solve any issue in real time when I need immediate help. I also look forward to the informative newsletter. Pros Everything is easily accessible., The program is very user friendly and easy to navigate. Cons That studnets names automatically default to the prior student being billed for Review Source MM Melissa M. Alternative School Social Worker Education Management Used the software for: 2+ years ### "Keeping it clear" November 4, 2024 5.0 Excellent! I have had to utilize GoClaim with my last two employers and always appreciated the on site training they used to have. Questions could be answered right there right then, new system information was presented and you could put a face with a name serving your organization and area. Pros It is well organized, providing information at a click or a call. When you call, you almost always get a real person to talk to and they are quick to help solve issues, but patient enough to make sure they answer all your question. Cons I don't like that when you go to the billing screen it automatically goes alphabetically to the first person rather than the person you may have just looked up or put a diagnosis code in for. Then you have to go look for the person you're working on. Review Source JJ Jennifer J. Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Review of Goclaim" November 4, 2024 5.0 It has been positive. It eliminated an extra step in my paperwork. Pros I like to right my treatment notes within GoClaim because then I know that the information needed for Medicaid is included in my daily documentation. Cons I often click teletherapy by mistake because it is in between individual and group therapy on drop down menu Review Source LB Lauren B. Occupational Therapist Education Management Used the software for: Less than 6 months ### "GoClaim Improves my Efficiency" November 4, 2024 5.0 Overall, GoClaim was easy to learn, navigate in and makes my documentation more efficient. Pros How quick and efficient the program is with being able to add presets to my caseload. Cons There is not a way to save in progress service entries on the initially services entry page. I take extra steps to save what I have started documenting and then continue making additions in the review and edit tab. Switched from [Frontline Data Solutions](https://www.capterra.com/p/10010662/Frontline-Data-Solutions/) Contracted with a different school...... Review Source JS Jordan S. School-Based Physical Therapist Primary/Secondary Education Used the software for: Less than 6 months ### "User Friendly & Easy to Learn!" November 2, 2024 5.0 I was worried about learning a new billing system as part of my new job, but GoClaim has been very user friendly and easy to learn on the go. Pros I just started working at a new school district and GoClaim has been very user friendly and easy to navigate as I learn how to use it. Cons I would appreciate more detailed training about which ICD-10 codes and CPT codes are typically used per provider type (ie. PT, OT, SLP) Review Source BA Brigette A. Speech Language Pathologist Education Management Used the software for: 2+ years ### "Speech Language Pathologist" September 6, 2024 4.0 In my 20 years in the school system this is by far the easiest program to use. Pros The ease of making groups and billing. The ease of adding students to roster. The whole program is extremely easy to use. Cons We NEED a calendar. We need a calendar that will tie in with the groups to bill. Review Source MM Maria M. ESS Medicaid Secretary Education Management Used the software for: 1-2 years ### "Customer Service" January 25, 2024 5.0 The best and amazing explanations on how to keep track of all the billing. Pros I always helping me and guiding me through all of our AESD billing questions. Everything is explained in terms understood and easy to learn. Very happy and satisfied with all staff members. \[sensitive content hidden\] and everyone else. Always received with a smile. Thank you! Cons Not having enough time in the week to work more aside with them. Review Source Response from Go Solutions February 28, 2024 Thank you for your feedback. We value your input and are committed to continuously improving our services. Please feel free to reach out with any further comments or suggestions. TR Tina R. Special Education Teacher and Director Education Management Used the software for: 1-2 years ### "Acquired me" February 22, 2024 5.0 Once I committed myself to learning the program and making myself make it work, it seems to flow in a way I was sceptical about in the beginning. Pros After getting the training for GoClaim I felt I was more capable approving claims to be sent to be billed, of looking up information to make sure claims were sent through, and what I need to do to get everything flowing correctly. Cons Any cons I can think of is mostly within myself. I fought with the idea of having to switch from what I knew. I was not giving the system and the people behind it the devotion it takes to make it work. Reason for choosing GoClaim I didn't choose, CSA was acquired by GoClaim and GoIdea. At least that is the way I understand it. Review Source Response from Go Solutions February 28, 2024 Thank you for your feedback. We value your input and are committed to continuously improving our services. Please feel free to reach out with any further comments or suggestions. HE Holly E. Administrative Assistant - Special Education Education Management Used the software for: 2+ years ### "Review of GoClaim" November 4, 2024 4.0 Pros Ease of adding billing - staff - students. Meeting with our representative once a month is great! Cons It is hard to figure out the I10 codes and ensure you are accurately coding the billing. Review Source MH Mary H. SLP Education Management Used the software for: 1-2 years ### "Go Claim Review" November 5, 2024 5.0 Go Claim is professional and will work with all school districts as well as individual providers. Pros The staff is available for in-services and questions. Cons I can not think of any cons at this point. Review Source JT Jamal T. Lead Risk Management Technician Primary/Secondary Education Used the software for: 1-2 years ### "Savannah Chatham Public School" November 4, 2024 5.0 Erminia Errante our Customer Success Manager makes it so pleasant working in GoClaim. She's always quick to respond and is very knowledgeable about the software. Pros Easy to access and makes billing so simple Cons It logs you out to soon when you're not using it Review Source SM Stephanie M. Occupational Therapist Education Management Used the software for: 1-2 years ### "Easy to Enter Billing " November 4, 2024 5.0 It is easy to enter billing and \[sensitive content hidden\] is a wonderful support. She is able to answer questions in a timely fashion and trainings are helpful rather another boring review. Pros It is easy to enter batch billing. I can enter my students billing quickly. Cons I wish there was a calendar view with all students, instead of viewing each students calendars individually, so that I could double check that my entire week was entered. Switched from [Frontline Insights Platform](https://www.capterra.com/p/195241/Frontline-Education/) District had issues with students being entered and capturing all the billing. Review Source SW Sara W. Registered Nurse Primary/Secondary Education Used the software for: 2+ years ### "Batch billing made easy " November 4, 2024 5.0 Pros I like the ability to select multiple days at once for billing at specific times. The ability to bill for a month at a time is really important! Cons I wish you could bill from the main screen, and I don't like the format of the time drop-down box. I spend more time than I would like on that screen tryign to find my correct time slot. I wish I could select multiple treatment times for one student on the main page so I could easily click their regular visit times for billing by clicking a button. Review Source MS Michelle S. Licensed Physical Therapist Assistant Primary/Secondary Education Used the software for: 2+ years ### "Easy-Peasy" November 4, 2024 5.0 I have not had a problem with GoClaim. Whenever I have had to email or call, everyone has been quick to respond. Pros Once you learn the system it is simple to follow. Cons Having to go through the list of codes to get to the one I need. I wish I could choose which ones I will be using without all of the others visible OR be able to order them so that the ones I use are all together at the top of the list. Also, some of our kiddos who come into the school system seem to take a long time to be available in GoClaim. Review Source KE Kelly E. Medicaid Technician Education Management Used the software for: 1-2 years ### "review of product" February 6, 2024 4.0 Again, \[sensitive content hidden\] have been phenomenal. Without their support and training GoClaims would have been more frustrating for me. Pros \[sensitive content hidden\] has been phenomenal to help review questions and clean up old claims for our district. \[sensitive content hidden\] was great to set up new users and offer training. Reaching out to communicate with both of them has been great. They always responded quickly and helped problem solve anything in a timely manner. We have a new req \[sensitive content hidden\] I look forward to working with. Cons I wish there was a way that managing the students was easier and if we as users/admin had more privileges like to merge duplicate accounts. To check inactive for a student then their name disappears from the roster unless you filter searching for inactive and if the student returns, in haste a new profile is made, then there are duplicate accounts and a request has to be made to customer support to merge accounts. Reason for choosing GoClaim It was before my employment with the school district, but it is my understanding that Go Solutions took over Case-e/Xlog company and transition had happen in the spring before i started work in the fall. Review Source Response from Go Solutions February 28, 2024 Thank you for your feedback! We're glad to hear about the exceptional support provided by our staff. We appreciate your suggestions for improvement and will take them into consideration. If you have any further questions or feedback, please feel free to reach out. LB Lesley B. School Psychologist Education Management Used the software for: 2+ years ### "Fall back review" November 4, 2024 5.0 I have been part of the process through another organization for years. Pros The timeliness of processing the claims. Cons I really can't think of anything. It's great! Review Source LH Lynette H. Director of Special Education Education Management Used the software for: 2+ years ### "GoClaim: An excellent partner in Medicaid billing" January 25, 2024 5.0 Overall, we have been very satisfied with GoClaim as our billing partner for School Based Medicaid. They are a responsive, flexible, and positive partner! Pros We love the customer service. We get live support every time we call and response rates are FAST! Any issue is usually resolved within 24 hours if not minutes from when the GoClaim team is notified. The platform is easy to use, intuitive, has built in time saving features, and integrates well with other Student Information Systems. Their data team is very accommodating for individual district needs. GoClaim is very affordable! They go above and beyond in customer service compared to other companies that charge 3Xs as much for their services. I highly recommend making GoClaim your partner in Medicaid billing! Cons Although it integrates well with our other systems, one platform would be more ideal. Reason for choosing GoClaim Ease of use, cost effectiveness, and supports. Many platforms offer a Medicaid claiming platform, but do not go the extra step and offer billing submission supports. Since GoClaim is our biller as well, it was a no brainer! Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) note: We were using PCG- which is not listed in your drop down, but I had to select one of your drop downs in order to submit. We weren't getting the support we needed to maintain the threshold of claiming rates with our providers. Review Source Response from Go Solutions March 6, 2024 We're delighted to hear that you've had such a positive experience with GoClaim! Your satisfaction is our top priority, and we're thrilled to provide efficient and responsive customer service. Thank you for recommending us as your Medicaid billing partner and for your valuable feedback regarding integration. We're committed to continuously improving our services to better meet your needs. LB Lisa B. Physical therapist Education Management Used the software for: 2+ years ### "First review" November 2, 2024 4.0 It is user friendly, easy to access students and be able to use previous notes. Overall good experience Pros I like the ability of grouping my students by their schools. I also like the ability to select past notes and add to them. Cons I don’t like how it kicks you out of the system after being idle for a bit. I have lost information. Review Source Similar Products Featured