--- title: "m1Facility Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about m1Facility Software - reviews, pricing plans, popular comparisons to other Maintenance Management products and more." source_url: "https://www.capterra.com/p/10013920/M1Encompass/" page_type: "product" language: "en" --- # m1Facility Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) m1Facility ## What is m1Facility? M1Encompass by MaintenaceFirst is an integrated facility management system incorporating features and tools of CMMS, CAFM, and EAM. All subscriptions include unlimited users, core modules, and essential services like remote initial setup, implementation, and training. Additional services include Barcode Services, Hosting, and Data Migration. Since 1988, MaintenanceFirst has served a varied clientele, from small entities to large healthcare institutions, offering tailored, scalable solutions. ## What is m1Facility used for? [Maintenance Management](https://www.capterra.com/maintenance-management-software/)[Work Order](https://www.capterra.com/work-order-software/)[Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for m1Facility?[Manage this product listing](https://www.g2.com/products/m1facility/claim_requests/new?auto=true) ## m1Facility Overview Updated August 2026 AI summary m1Facility equips organizations of any size with facility and maintenance management tools, supporting asset tracking, work order management, preventive maintenance, and service history tracking. Deployed via cloud or desktop, it includes inventory control, audit trail, compliance management, and barcoding. Customizable fields, multi-location support, and real-time notifications enable teams to oversee assets and maintenance activities across diverse operational environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### m1Facility 4.2 (9) VS. [4.9 (118)](https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews/) Starting Price $30 Per User, Per Month Starting Price $45 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (9) Ease Of Use 4.9 (757) Value For Money 4.7 (9) Value For Money 4.9 (708) Customer Service 3.9 (9) Customer Service 5.0 (742) ## m1Facility alternatives [Limble](https://www.capterra.com/p/162600/Limble-CMMS/) [4.8 (757)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162600/Limble-CMMS/) [UpKeep](https://www.capterra.com/p/145635/UpKeep/) [4.6 (1,331)](https://www.capterra.com/p/145635/UpKeep/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145635/UpKeep/) [CARL Source](https://www.capterra.com/p/127149/CARL-Source/) [4.5 (102)](https://www.capterra.com/p/127149/CARL-Source/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/127149/CARL-Source/) [TRACTIAN](https://www.capterra.com/p/230505/Tractian/) [4.8 (85)](https://www.capterra.com/p/230505/Tractian/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230505/Tractian/) ## FAQs about m1Facility Overview ### What company size and specific industries is m1Facility built for? m1Facility is designed for organizations of any size that need facility management support, with particular fit for healthcare, manufacturing, education, sports arenas, senior living, and public works. Its customizable setup suits a wide range of sectors with varied facility management needs. Features and Usability ### What are the key features of m1Facility? m1Facility offers facility management, asset tracking, and work order management, plus maintenance scheduling, preventive maintenance, and equipment maintenance. It also includes inspection management, audit trail, compliance tracking, inventory control, barcode and QR code scanning, customizable reports, and real-time notifications for operational oversight. Pricing ### How much does it cost and what fees or limitations are included? m1Facility starts at $30 per user per month for the Core plan, with a minimum of 3 users. Advanced costs $50 per user per month with the same minimum, and Encompass costs $70 per user per month with a 4-user minimum. A free trial is available. Getting Started and Support ### What training and onboarding options does m1Facility offer? m1Facility provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for reviewing features and steps at any time. Getting Started and Support ### What customer support options does m1Facility offer? m1Facility provides Email/Help Desk, a Knowledge Base, and Phone Support. No reviewer feedback about support quality is available, so support responsiveness, helpfulness, and common pain points cannot be assessed from the catalog data. ## Features AI summary Based on 5,476 Maintenance Management reviews Capterra reviewers point to these as the maintenance management features buyers care about most: - **Work Order Management** (**46%** of reviewers rated this feature as critical) - **Preventive Maintenance** (**48%**) - **Service History** (**35%**) m1Facility supports all three top-priority features: **Work Order Management**, **Preventive Maintenance**, and **Service History**. Together, these capabilities help businesses track maintenance tasks, plan recurring upkeep, and keep a complete record of past service activity, allowing teams to improve equipment reliability, reduce downtime, and manage maintenance work more efficiently. Preventive Maintenance 4.4 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Service History 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Mobile Access 4.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Asset Tracking 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Scheduling 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Work Order Management 4.4 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders m1Facility 116 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Asset Accounting: Manage adding fixed assets to proposed budgets - Asset Assignment: Assign assets to users, job sites, and vehicles to ensure accountability - Asset Categorization: Organize assets into folders and subfolders or tag assets based on a custom file hierarchy - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Planning: Manage, prioritize and plan for capital expenses - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calibration Management: Schedule the calibration of instrumentation and maintenance requirements - Checklists: An itemized to do list that can be edited as tasks are completed - Commercial Properties: Designed to serve commercial properties - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Depreciation Management: Track and manage the decline in value of assets and plan for improvements - Dispatch Management: Manage sending personnel and resources to a site as needed - Disposal Management: Plan when and how to dispose of outdated or decommissioned assets - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Downtime Tracking: Track unplanned equipment or network failures - Energy Management: Track energy consumption and/or manage energy-saving measures. - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Equipment Tracking: Track the location of specific equipment at all times - Facility Asset Management: Manage and track high-value assets including office equipment, furniture & more - Facility Management: Manage the maintenance of building facilities - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For HVAC Companies: Software designed specifically for HVAC companies - For Mechanical Equipment: Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork - For Schools: Designed to be used by kindergarten, primary, middle, and senior secondary schools. - Historical Reporting: Information, data and reports that are being tracked over time - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Key & Lock Management: Establish procedures for monitoring locations of keys - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations - Materials Management: Process of planning, procuring and controlling material flows along with supplier evaluation and shipping - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parts Management: Track parts inventory levels and manage re-stocking - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Purchase Order Management: Create, send, and track purchase orders and their statuses - QR Codes: Matrix barcode that stores information - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Residential Properties: For residential properties - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service History: Track work performed and resources used for past customers, sites, or assets - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Shipping Management: Manage and track orders being shipped to customers - Space Management: Manage occupancy and space utilization in facilities and buildings - Status Tracking: Track the status over time for a request, process, asset, or transaction - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utilization Reporting: Track the frequency of asset usage - Vendor Managed Inventory: Vendor takes full responsibility for maintaining an agreed inventory of the material on behalf of the buyer - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (9) 4.1 Based on 9 reviews ## Pricing Value for money 4.7 (9) Free Trial [View pricing plan details](https://www.capterra.com/p/10013920/M1Encompass/pricing/) Core $30.00 Per User,Per Month It includes: - m1Facility Web Interface - m1Mobile - Data Migration: Personnel & Location - Unlimited Work Orders - Unlimited PMs - Recurring Job Management - Asset Management Advanced $50.00 Per User,Per Month It includes: - m1Connect - m1Monitor - Data Migration: Equipment - Inventory Management - Requisitions & Purchase Orders - Utility Management Encompass $70.00 Per User,Per Month It includes: - Data Migration: Schedules & Historical - Compliance Standards - Deficiency Plans - Policies & Procedures - Safety/Round Tracking - Space Utilization & Tracking Value for money 4.7 (9) 4.7 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (9) 3.9 Based on 9 reviews ## User reviews Overall rating 4.2 Based on 9 reviews Filter by rating 5(3) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JG Jim G. Sr. Facilities Manager Recreational Facilities and Services ### "Maintence First - Productive Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2023 Pros The new changes to the webpage have improved the overall look and feel. The functionality of utilizing QR codes for various maintenance tasks is extremely helpful. Cons At first it was a little cumbersome, but now that we have been in it for awhile, and with the new GUI, it is easier to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 20, 2023 Thank you for your feedback, Jim! We’re thrilled to hear that our updates and QR code functionality are enhancing your maintenance management experience. We understand there can be an adjustment period with new interfaces, and we're glad you've found ease of use with the new GUI. Your insight is invaluable to us. Peyman Attari and M1st Team MW Misty W. Coordinator, Plant Operations Health, Wellness and Fitness ### "Good for the money" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 13, 2023 Maintenance First is a good maintance program for a small company, but does not keep up with larger areas. The customer service is HORRIBLE!! Calls may or may not be returned, requests for service are ignored, and requests for changes are ignored. Reports are clunky and difficult to request. Pros Easy to enter work orders Nice visuals Lower price than other Maintenance Programs Cons Not user friendly Horrible Customer Service Very limited in options and customization Reasons for choosing m1Facility Cheapest Price for the program offerings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2023 Thank you for your candid feedback, Misty. We sincerely appreciate your perspective, especially as it highlights areas for improvement. Your experience with customer service and the ease of use concerns us, and we are committed to addressing these issues. We continuously strive to enhance our product features and functionality, and your input is invaluable in this process. For the matters you've raised, particularly those you found unsatisfactory, we would welcome the opportunity to discuss them further. Please visit our website, go to "Contact Us," click on "User Requests," and enter "Review Followup" in the message box. I will personally reach out to schedule a call with you. Our goal is to ensure M1Encompass meets your expectations and needs. Peyman Attari KW Katie W. Office Assistant Hospital & Health Care ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 6, 2023 Pros It is very intuitive and forgiving. It makes sense. Cons I wish some features were combined. For example, the recurring job and the scheduling should be combined. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2023 Thank you, Katie, for taking the time to review M1Encompass and for your positive feedback. We're thrilled to hear that you find our product intuitive and valuable, especially in terms of ease of use and customer support. Your suggestion to combine certain features, like recurring jobs and scheduling, is insightful and something we'll seriously consider in our ongoing product development. We aim to continually refine our software to better serve the needs of our clients like you. Your detailed feedback helps us move in the right direction. Please feel free to reach out if you have any more suggestions or need further assistance. Peyman Attari SN Stephanie N. Senior Safety Officer Hospital & Health Care ### "Great Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2023 We have had a great experience with M1Encompass. Pros I use M1Encompass daily, it is easy to use, it has a lot of capability, the employees can catch on quick how to use the program. We can keep up with our preventative maintenance easily and it is easy to add new equipment or schedules. Overall it is a good program. Cons N/A. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2023 Stephanie, thank you immensely for your glowing review of M1Encompass. It's incredibly rewarding to hear that our software has become an integral part of your daily operations, especially with its ease of use and comprehensive features. Knowing that M1Encompass effectively aids in your preventative maintenance and equipment management is a testament to our team's dedication to delivering quality solutions. We're honored by your high recommendation and commitment to our product. Your feedback is a great motivation for us to continue improving and evolving. Thank you for choosing and trusting M1Encompass for your needs. Peyman Attari CA Casey A. System Administrator Information Technology and Services ### "PMC Administratior " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 Pros The friendly and helpful support. \[sensitive content hidden\] always goes above and beyond! Cons I really don't have any complaints about m1Encompass. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 17, 2023 Casey, we're absolutely delighted to receive such high praise from you for M1Encompass! It's wonderful to hear that our support team, has been able to provide exceptional service and assistance. Our team strives to go above and beyond for our clients, and it's heartening to know that we're achieving this goal. Your complete satisfaction with our product in terms of quality, ease of use, functionality, and value is the best outcome we could hope for. Thank you for your continued support and for taking the time to share your positive experience. We're committed to maintaining this level of service and continually improving M1Encompass for our valued clients like you. Peyman Attari SH Scott H. Facilities Operations Coordinator Entertainment ### "M1Encompass Helping My Facility Operate More Smoothly" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 I would recommend M1Encompass to any facility that wants to have a program to make your operations better and can adapt to what your companies needs are. Pros The ability to adapt to my companies needs and wants in a program Cons It was a bit challenging to navigate at first but the tutorial videos and the training that I have had with \[sensitive content hidden\] has been amazing. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 17, 2023 Scott, thank you for your fantastic review of M1Encompass. We're thrilled to know that our software has been instrumental in streamlining your facility's operations and that it adapts well to your company's unique needs. Your feedback regarding the initial challenges in navigation is invaluable, and we're glad that our tutorial videos and training, have been beneficial in overcoming these hurdles. Your high rating in customer support, value for money, and likelihood to recommend means a great deal to us. We are committed to continuous improvement and ensuring our clients have all the tools they need for success. Thank you for choosing M1Encompass and for sharing your positive experience. Peyman Attari JR Jacob R. President Hospital & Health Care ### "DIS review" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 October 30, 2023 Great system with a wide array of solutions. Some systems seem dated, as well as difficult to implement. Pros \[sensitive content hidden\] is willing to typically do what we ask for any of our problems. The system gets the job done and is very dependable. Cons \[sensitive content hidden\] is typically unable to deliver on time service. In services always get delayed, or rescheduled. He needs more help. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 1, 2023 Thank you for your detailed feedback on our software Jacob. It's heartening to hear you appreciate our system's dependability and value. However, we recognize the challenges you mentioned regarding service delivery and implementation. Please know we're actively addressing these areas, with plans to enhance support and provide clearer tutorials. Your insights drive our improvement, and we're committed to delivering a superior experience for you and all our clients. M1st team. BL Bess L. Project Manager Hospital & Health Care ### "Facility Work Order solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 30, 2023 We use M1Encompass for work order management for our hospital in both environmental services and engineering. Pros M1Encompass offers a lot of features and functionalities within their various modules. Implementation process was fairly easy we just needed to provide them the data to import/setup. Support is responsive within 1 - 2 days. Cons The thing I like least about M1Encompass is the reporting capabilities. Switched from [Dematic Sprocket](https://www.capterra.com/p/81734/Dematic-Sprocket/) We ended contract with a 3rd party vendor who was outsourced so lost access to Sprocket as well. Alternatives considered [TheWorxHub](https://www.capterra.com/p/172308/TheWorxHub/) Reasons for choosing m1Facility We already had M1Encompass in use for environmental services and it was easy to turn our engineering module back on since we used in the past. It was a quick fix and easy for us to re-implement. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 17, 2023 Thank you, Bess, for sharing your experience with M1Encompass. It's great to hear that you found our implementation process straightforward and our support responsive. We're also pleased that the range of features and functionalities in our modules meets your needs. We take note of your feedback regarding the reporting capabilities. We are constantly working on enhancing our software, and insights like yours are vital for our continuous improvement. We appreciate your decision to choose M1Encompass for your facility work order solution, and we're committed to ensuring that it continues to be a valuable tool for your team. Please feel free to reach out if you have further suggestions or need assistance. Peyman Attari BB Brian B. NET/IT/EMR Administrator Health, Wellness and Fitness ### "Maintenance First Deserves your Consideration!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 30, 2023 We have been very pleased with the software. It does everything that we need. Pros The way the software is laid out is very logical and consistent. Cons It would be helpful to have had more extensive training year ago - we are currently going through in-depth training and the software has some amazing features. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 17, 2023 Brian, thank you for your positive review and for highlighting M1Encompass's logical layout and consistent features. We're glad to hear that the software meets your expectations in terms of quality, ease of use, and value for money. Your feedback about the initial training is invaluable to us. We recognize the importance of comprehensive training to fully utilize the software's capabilities, and we're continuously working to improve our training process to ensure clients like you can make the most of M1Encompass from the start. It's great to know that you're discovering the amazing features through your current in-depth training. We appreciate your support and your recommendation, and we're here to assist you in any way we can. Peyman Attari ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.