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M1Encompass by MaintenaceFirst is an integrated facility management system incorporating features and tools of CMMS, CAFM, and EAM. All subscriptions include unlimited users, core modules, and essential services like remote initial setup, implementation, and training. Additional services include Barcode Services, Hosting, and Data Migration. Since 1988, MaintenanceFirst has served a varied clientele, from small entities to large healthcare institutions, offering tailored, scalable solutions.
Provider
M1 Software, Inc.
Located In
United States
Open API
No
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows
Training
Live Online, In Person, Webinars, Documentation, Videos
Support
Email/Help Desk, Phone Support, Knowledge Base
M1Facility serves healthcare, manufacturing, education, sports arenas, senior living, and public works, with customizable solutions to meet the facility management needs of any sector.
Content Source: M1Encompass
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M1Encompass Reviews
"Facility Work Order solution"
Overall: We use M1Encompass for work order management for our hospital in both environmental services and engineering.
Pros: M1Encompass offers a lot of features and functionalities within their various modules. Implementation process was fairly easy we just needed to provide them the data to import/setup. Support is responsive within 1 - 2 days.
Cons: The thing I like least about M1Encompass is the reporting capabilities.
Vendor Response
"M1Encompass Helping My Facility Operate More Smoothly"
Overall: I would recommend M1Encompass to any facility that wants to have a program to make your operations better and can adapt to what your companies needs are.
Pros: The ability to adapt to my companies needs and wants in a program
Cons: It was a bit challenging to navigate at first but the tutorial videos and the training that I have had with [sensitive content hidden] has been amazing.
Vendor Response
"Good for the money"
Overall: Maintenance First is a good maintance program for a small company, but does not keep up with larger areas. The customer service is HORRIBLE!! Calls may or may not be returned, requests for service are ignored, and requests for changes are ignored. Reports are clunky and difficult to request.
Pros: Easy to enter work orders Nice visuals Lower price than other Maintenance Programs
Cons: Not user friendly Horrible Customer Service Very limited in options and customization
Vendor Response
"Great Product"
Overall: We have had a great experience with M1Encompass.
Pros: I use M1Encompass daily, it is easy to use, it has a lot of capability, the employees can catch on quick how to use the program. We can keep up with our preventative maintenance easily and it is easy to add new equipment or schedules. Overall it is a good program.
Cons: N/A.
Vendor Response
"Maintence First - Productive Tool"
Pros: The new changes to the webpage have improved the overall look and feel. The functionality of utilizing QR codes for various maintenance tasks is extremely helpful.
Cons: At first it was a little cumbersome, but now that we have been in it for awhile, and with the new GUI, it is easier to use.
Vendor Response
