# m1Facility Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about m1Facility Software - reviews, pricing plans, popular comparisons to other Maintenance Management products and more. Source: https://www.capterra.com/p/10013920/M1Encompass/reviews --- # m1Facility Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) m1Facility ## What is m1Facility? M1Encompass by MaintenaceFirst is an integrated facility management system incorporating features and tools of CMMS, CAFM, and EAM. All subscriptions include unlimited users, core modules, and essential services like remote initial setup, implementation, and training. Additional services include Barcode Services, Hosting, and Data Migration. Since 1988, MaintenanceFirst has served a varied clientele, from small entities to large healthcare institutions, offering tailored, scalable solutions. ## What is m1Facility used for? [Maintenance Management](https://www.capterra.com/maintenance-management-software/)[Work Order](https://www.capterra.com/work-order-software/)[Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for m1Facility?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://maintenance1st.com&name=m1Facility) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### m1Facility 4.2 (9) VS. [4.9 (115)](https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews/) Starting Price $30 Per User, Per Month Starting Price $45 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (9) Ease Of Use 4.9 (115) Value For Money 4.7 (9) Value For Money 4.9 (91) Customer Service 3.9 (9) Customer Service 5.0 (112) ## m1Facility alternatives [4.8 (753)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (390)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.8 (85)](https://www.capterra.com/p/230505/Tractian/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (353)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Preventive Maintenance 4.4 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Work Order Management 4.4 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Asset Tracking 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Mobile Access 4.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Work Order Creation 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Create a new work order m1Facility 113 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage adding fixed assets to proposed budgets Assign assets to users, job sites, and vehicles to ensure accountability Organize assets into folders and subfolders or tag assets based on a custom file hierarchy Manage assets throughout their lifecycle to optimize profit Manage, prioritize and plan for capital expenses Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Create, manage, and send invoices or bills to customers Create budgets based on historical data and future projections Track and manage schedules and meetings via an integrated calendar Schedule the calibration of instrumentation and maintenance requirements An itemized to do list that can be edited as tasks are completed Designed to serve commercial properties Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Investigate and take action at root cause or error in processes to prevent recurring issues Process to track, record, and analyze expenses that occurred over the entire duration of a given project Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Import and export data to and from software applications Track and manage the decline in value of assets and plan for improvements Manage sending personnel and resources to a site as needed Plan when and how to dispose of outdated or decommissioned assets Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Track unplanned equipment or network failures Track energy consumption and/or manage energy-saving measures. Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times Manage and track high-value assets including office equipment, furniture & more Manage the maintenance of building facilities Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork Designed to be used by kindergarten, primary, middle, and senior secondary schools. Information, data and reports that are being tracked over time Manage and track all disruptions and incidents Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Cross-checking financial records with physical inventory counts and records Monitor product stock levels Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and track all job information and associated tasks Track and visualize the status of an ongoing job and the time spent on tasks or projects Establish procedures for monitoring locations of keys Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations Process of planning, procuring and controlling material flows along with supplier evaluation and shipping Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Manage and track customer orders for goods, investments, or any other purchases Track parts inventory levels and manage re-stocking Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Ability to link barcodes or serial numbers with specific items for identification Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee Create, send, and track purchase orders and their statuses Matrix barcode that stores information Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Purchase and replenish product stock based on inventory levels and needs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data For residential properties Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Track and facilitate returns of products sold Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Track work performed and resources used for past customers, sites, or assets Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Manage and track orders being shipped to customers Manage occupancy and space utilization in facilities and buildings Track the status over time for a request, process, asset, or transaction Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track the frequency of asset usage Vendor takes full responsibility for maintaining an agreed inventory of the material on behalf of the buyer Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Track the duration and expiration of warranty as well as any obligations under that warranty Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (9) 4.1 Based on 9 reviews ## Pricing Value for money 4.7 (9) Free Trial [View pricing plan details](https://www.capterra.com/p/10013920/M1Encompass/pricing/) Core $30.00 Per User,Per Month It includes: - m1Facility Web Interface - m1Mobile - Data Migration: Personnel & Location - Unlimited Work Orders - Unlimited PMs - Recurring Job Management - Asset Management Advanced $50.00 Per User,Per Month It includes: - m1Connect - m1Monitor - Data Migration: Equipment - Inventory Management - Requisitions & Purchase Orders - Utility Management Encompass $70.00 Per User,Per Month It includes: - Data Migration: Schedules & Historical - Compliance Standards - Deficiency Plans - Policies & Procedures - Safety/Round Tracking - Space Utilization & Tracking Value for money 4.7 (9) 4.7 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (9) 3.9 Based on 9 reviews ## User reviews Overall rating 4.2 Based on 9 reviews Filter by rating 5(3) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JG Jim G. Sr. Facilities Manager Recreational Facilities and Services ### "Maintence First - Productive Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2023 Pros The new changes to the webpage have improved the overall look and feel. The functionality of utilizing QR codes for various maintenance tasks is extremely helpful. Cons At first it was a little cumbersome, but now that we have been in it for awhile, and with the new GUI, it is easier to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 20, 2023 Thank you for your feedback, Jim! We’re thrilled to hear that our updates and QR code functionality are enhancing your maintenance management experience. We understand there can be an adjustment period with new interfaces, and we're glad you've found ease of use with the new GUI. Your insight is invaluable to us. Peyman Attari and M1st Team MW Misty W. Coordinator, Plant Operations Health, Wellness and Fitness ### "Good for the money" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 13, 2023 Maintenance First is a good maintance program for a small company, but does not keep up with larger areas. The customer service is HORRIBLE!! Calls may or may not be returned, requests for service are ignored, and requests for changes are ignored. Reports are clunky and difficult to request. Pros Easy to enter work orders Nice visuals Lower price than other Maintenance Programs Cons Not user friendly Horrible Customer Service Very limited in options and customization Reasons for choosing m1Facility Cheapest Price for the program offerings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2023 Thank you for your candid feedback, Misty. We sincerely appreciate your perspective, especially as it highlights areas for improvement. Your experience with customer service and the ease of use concerns us, and we are committed to addressing these issues. We continuously strive to enhance our product features and functionality, and your input is invaluable in this process. For the matters you've raised, particularly those you found unsatisfactory, we would welcome the opportunity to discuss them further. Please visit our website, go to "Contact Us," click on "User Requests," and enter "Review Followup" in the message box. I will personally reach out to schedule a call with you. Our goal is to ensure M1Encompass meets your expectations and needs. Peyman Attari KW Katie W. Office Assistant Hospital & Health Care ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 6, 2023 Pros It is very intuitive and forgiving. It makes sense. Cons I wish some features were combined. For example, the recurring job and the scheduling should be combined. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2023 Thank you, Katie, for taking the time to review M1Encompass and for your positive feedback. We're thrilled to hear that you find our product intuitive and valuable, especially in terms of ease of use and customer support. Your suggestion to combine certain features, like recurring jobs and scheduling, is insightful and something we'll seriously consider in our ongoing product development. We aim to continually refine our software to better serve the needs of our clients like you. Your detailed feedback helps us move in the right direction. Please feel free to reach out if you have any more suggestions or need further assistance. Peyman Attari SN Stephanie N. Senior Safety Officer Hospital & Health Care ### "Great Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2023 We have had a great experience with M1Encompass. Pros I use M1Encompass daily, it is easy to use, it has a lot of capability, the employees can catch on quick how to use the program. We can keep up with our preventative maintenance easily and it is easy to add new equipment or schedules. Overall it is a good program. Cons N/A. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2023 Stephanie, thank you immensely for your glowing review of M1Encompass. It's incredibly rewarding to hear that our software has become an integral part of your daily operations, especially with its ease of use and comprehensive features. Knowing that M1Encompass effectively aids in your preventative maintenance and equipment management is a testament to our team's dedication to delivering quality solutions. We're honored by your high recommendation and commitment to our product. Your feedback is a great motivation for us to continue improving and evolving. Thank you for choosing and trusting M1Encompass for your needs. Peyman Attari CA Casey A. System Administrator Information Technology and Services ### "PMC Administratior " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 Pros The friendly and helpful support. \[sensitive content hidden\] always goes above and beyond! Cons I really don't have any complaints about m1Encompass. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2023 Casey, we're absolutely delighted to receive such high praise from you for M1Encompass! It's wonderful to hear that our support team, has been able to provide exceptional service and assistance. Our team strives to go above and beyond for our clients, and it's heartening to know that we're achieving this goal. Your complete satisfaction with our product in terms of quality, ease of use, functionality, and value is the best outcome we could hope for. Thank you for your continued support and for taking the time to share your positive experience. We're committed to maintaining this level of service and continually improving M1Encompass for our valued clients like you. Peyman Attari SH Scott H. Facilities Operations Coordinator Entertainment ### "M1Encompass Helping My Facility Operate More Smoothly" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 I would recommend M1Encompass to any facility that wants to have a program to make your operations better and can adapt to what your companies needs are. Pros The ability to adapt to my companies needs and wants in a program Cons It was a bit challenging to navigate at first but the tutorial videos and the training that I have had with \[sensitive content hidden\] has been amazing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2023 Scott, thank you for your fantastic review of M1Encompass. We're thrilled to know that our software has been instrumental in streamlining your facility's operations and that it adapts well to your company's unique needs. Your feedback regarding the initial challenges in navigation is invaluable, and we're glad that our tutorial videos and training, have been beneficial in overcoming these hurdles. Your high rating in customer support, value for money, and likelihood to recommend means a great deal to us. We are committed to continuous improvement and ensuring our clients have all the tools they need for success. Thank you for choosing M1Encompass and for sharing your positive experience. Peyman Attari JR Jacob R. President Hospital & Health Care ### "DIS review" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 October 30, 2023 Great system with a wide array of solutions. Some systems seem dated, as well as difficult to implement. Pros \[sensitive content hidden\] is willing to typically do what we ask for any of our problems. The system gets the job done and is very dependable. Cons \[sensitive content hidden\] is typically unable to deliver on time service. In services always get delayed, or rescheduled. He needs more help. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 1, 2023 Thank you for your detailed feedback on our software Jacob. It's heartening to hear you appreciate our system's dependability and value. However, we recognize the challenges you mentioned regarding service delivery and implementation. Please know we're actively addressing these areas, with plans to enhance support and provide clearer tutorials. Your insights drive our improvement, and we're committed to delivering a superior experience for you and all our clients. M1st team. BL Bess L. Project Manager Hospital & Health Care ### "Facility Work Order solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 30, 2023 We use M1Encompass for work order management for our hospital in both environmental services and engineering. Pros M1Encompass offers a lot of features and functionalities within their various modules. Implementation process was fairly easy we just needed to provide them the data to import/setup. Support is responsive within 1 - 2 days. Cons The thing I like least about M1Encompass is the reporting capabilities. Switched from [Dematic Sprocket](https://www.capterra.com/p/81734/Dematic-Sprocket/) We ended contract with a 3rd party vendor who was outsourced so lost access to Sprocket as well. Alternatives considered [TheWorxHub](https://www.capterra.com/p/172308/TheWorxHub/) Reasons for choosing m1Facility We already had M1Encompass in use for environmental services and it was easy to turn our engineering module back on since we used in the past. It was a quick fix and easy for us to re-implement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2023 Thank you, Bess, for sharing your experience with M1Encompass. It's great to hear that you found our implementation process straightforward and our support responsive. We're also pleased that the range of features and functionalities in our modules meets your needs. We take note of your feedback regarding the reporting capabilities. We are constantly working on enhancing our software, and insights like yours are vital for our continuous improvement. We appreciate your decision to choose M1Encompass for your facility work order solution, and we're committed to ensuring that it continues to be a valuable tool for your team. Please feel free to reach out if you have further suggestions or need assistance. Peyman Attari BB Brian B. NET/IT/EMR Administrator Health, Wellness and Fitness ### "Maintenance First Deserves your Consideration!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 30, 2023 We have been very pleased with the software. It does everything that we need. Pros The way the software is laid out is very logical and consistent. Cons It would be helpful to have had more extensive training year ago - we are currently going through in-depth training and the software has some amazing features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2023 Brian, thank you for your positive review and for highlighting M1Encompass's logical layout and consistent features. We're glad to hear that the software meets your expectations in terms of quality, ease of use, and value for money. Your feedback about the initial training is invaluable to us. We recognize the importance of comprehensive training to fully utilize the software's capabilities, and we're continuously working to improve our training process to ensure clients like you can make the most of M1Encompass from the start. It's great to know that you're discovering the amazing features through your current in-depth training. We appreciate your support and your recommendation, and we're here to assist you in any way we can. Peyman Attari ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)