# Page 2 | Zoho FSM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zoho FSM the right Field Service Management solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10014004/Zoho-FSM/reviews --- Zoho FSM 4.6 (43) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 2 - Reviews of Zoho FSM ## Showing most helpful reviews Showing 26-43 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Siagny O. President Wholesale Used the software for: 6-12 months ### "My ZOHO FSM Experience." February 5, 2025 5.0 Zoho FSM is a solid choice for businesses looking to automate and optimize their field service operations, particularly if they already use other Zoho products. However, for companies that require extensive third-party integrations, alternative FSM solutions may be worth considering. Pros Everything is easy to program. Here are the steps to design everything. Cons There is no phone customer service available, but the support provided is excellent. Review Source Response from Zoho February 7, 2025 Thank you so much for taking the time to leave a review about Zoho FSM. We are constantly working on making this platform bigger and better. Your support means a lot to us! We look forward to continually serving your business! :) TM Togaraseyi M. Engineers Nanotechnology Used the software for: Less than 6 months ### "Nanotech Water Solutions" March 10, 2025 4.0 Generally, it is building up to satisfaction. It is a great experience. Pros 1\. Efficiency when it comes to scheduling appointments. The messages are delivered live. 2. The ability to load Assets and designate to specific sites. The syncing of Assets to specific addresses. Syncing of Service and parts as well as equipment onto sites, territory and contacts. This enables automation and reduces manual loading of data. 3. The application of rules and commands. This serves as reminders to Administrators and less reliance on memory. Cons 1\. Currently, the inability to load multiple assets under one client. 2. It takes some time to load especially on opening from CRM and Zoho Desk. Review Source Response from Zoho May 2, 2025 Thank you so much for taking the time to leave a review about Zoho FSM. We are constantly working on making this platform bigger and better. Your support means a lot to us! We look forward to continually serving your business! :) Roy K. Technical Director Computer Networking Used the software for: Less than 6 months ### "FSM the Service Delivery Game Changer" January 27, 2026 4.0 Great experience. Improved our service delivery. The cordination from ticketing to assignment and dispatch of the resources and instant feedback from the client helps us streamline our service delivery. Pros The easy coordination of Work orders and automation of the activities between the dispatcher, field service technicians and the client makes it easier to cordinate site activites. Cons The reporting part and sequence of steps might be a little bit complex and cumbersome. A sequential flow would make it more fun to interact. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Zoho FSM Cost and features on Zoho FSM ticke all the boxes on our requirements Review Source PR Phillip R. Polyurethane Foam Technician, Owner Construction Used the software for: Less than 6 months ### "FSM Review" April 27, 2025 5.0 overall it has been pretty good. It has helped me kickstart my business and get leads and jobs done. Pros Easy to use, overall a great service for taking leads and converting through to customers and work orders and service appointments. Cons Sometimes It can be a bit rigid, I would like more control over how templates are laid out. The bigger software solves a lot of these issues. Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Workiz](https://www.capterra.com/p/147525/Workiz/)[monday.com](https://www.capterra.com/p/147657/monday-com/) While FSM has its drawbacks as well, It has significantly less problems then all of the other software. Review Source Response from Zoho July 9, 2025 Thank you so much for taking the time to leave a review about Zoho FSM. We are constantly working on making this platform bigger and better. Your support means a lot to us! We look forward to continually serving your business! :) SL Slav L. Manager Construction Used the software for: 1-2 years ### "FSM & Team Clean Cooperation " December 4, 2024 5.0 The beginning was difficult. We first had to get used to it. It was the beginning of FSM and we switched to it in the high season. It was a bit brisk. Now I can't imagine working without FSM. I see how everything is only getting better and I really enjoy being in contact with competent, responsive and friendly staff. Pros Sophisticated digital independence and efficient working Cons I'm sorry to mention this, but the fact is that FSM is being built in parallel while we are working at the same time. But that is normal. It was much more noticeable at the beginning. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) \- digital timesheets and billing - much better overview in every aspect - watch Review Source Response from Zoho December 16, 2024 Thank you so much for taking the time to leave this wonderful review, Slav. We are constantly working on making this platform bigger and better. Your support means a lot to us! We look forward to continually serving your business! :) Alexandre P. CTO Computer & Network Security Used the software for: Less than 6 months ### "Great experience overall" April 23, 2025 5.0 Great so far, we begins to release FSM to our subcontractor too to follow adequately their WO Pros How easy it is to manages road teams and how easy also it is to invoced out clients. Cons How we see the event in the calendar into the dispatch console Review Source Response from Zoho July 9, 2025 Thank you so much for taking the time to leave a review about Zoho FSM. We are constantly working on making this platform bigger and better. Your support means a lot to us! We look forward to continually serving your business! :) KB Kirk B. owner Security and Investigations Used the software for: 6-12 months ### "Zoho FSM is quite fine" February 13, 2025 5.0 Response has been good re support. It pairs niceley with other suite of products. Pros Part of Zoho One ERP, great value and customization. Good and getting better. Cons Its only been released about a year, so still relatively young compared to some of the other Zoho softwares. Switched from [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Deeper intergration across our work flows from CRM to Finance and all around. Review Source Response from Zoho February 18, 2025 Thank you so much for taking the time to leave a review about Zoho FSM. We are constantly working on making this platform bigger and better. Your support means a lot to us! We look forward to continually serving your business! :) JV Joseph V. Owner Chemicals Used the software for: Less than 6 months ### "FSM Customer" February 3, 2026 5.0 I been having a overall good time so far with Zoho FSM. My only struggle is not figuring out automations. Pros I like the features of Zoho FSM. Zoho FSM is very user Friendly. I really like the service appointment option Job Sheets. I have added a Job Sheet for each of my services. I wish that FSM was offered as a Zoho One app. I have to pay more to use FSM. Cons I wish that FSM was offered as a Zoho One app. I have to pay more to use FSM. I also wish Zoho made it easier to create a work order for Zoho CRM Deals' approval stage. Review Source VR Verified Reviewer Head of client relations and project management Facilities Services Used the software for: Less than 6 months ### "FSM system is very clean" February 3, 2025 4.0 Really good, customer service has been good at providing demos. Pros Integration with the crm and books is great Cons Dashboard view could be simplified, but once you get used to it, very easy to use Review Source Response from Zoho February 7, 2025 Thank you so much for taking the time to leave a review about Zoho FSM. We are constantly working on making this platform bigger and better. Your support means a lot to us! We look forward to continually serving your business! :) JJ Josh J. Field Service Install Manager Security and Investigations Used the software for: Less than 6 months ### "Lots of options for customizing!" February 13, 2025 5.0 Great product & love that its open source Pros The team behind the FSM side of things does an amazing job Cons That there is no parts sold inventory with warranty information per customer. Switched from [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) unknown to me unfortunately, hired just as they were leaving it Review Source Response from Zoho February 18, 2025 Thank you for taking the time to leave a review about Zoho FSM! We’d like to clarify that our product is not open-source. That being said, we are continuously working to make the platform bigger and better. Your support means a lot to us, and we look forward to continually serving your business! LPL Laveshnee Pillay L. Sales Operations Manager Chemicals Used the software for: Less than 6 months ### "GO GO ZO HO!" June 20, 2025 4.0 It has been fairly easy and has eliminated paperwork as the reports are all online and is accessible at all times. Pros The field staff can capture pictures and update the service report and upload it and the office staff can access it in real time. Cons The customization of the app was very time-consuming. And if there is no or minimum mobile signal when technicians are out in the field, they are limited and cannot fill in their reports in real time. Review Source Response from Zoho July 9, 2025 Thank you so much for taking the time to leave a review about Zoho FSM. We are constantly working on making this platform bigger and better. Your support means a lot to us! We look forward to continually serving your business! :) EC Esteban C. Ingeniero de mantenimiento Facilities Services Used the software for: 1-2 years ### "Ecoaire Costa Rica" December 11, 2024 4.0 algo lento al principio pero ya una vez uno entiende bien el sistema se vuelve una labor del día a día Pros seguimiento de mis operarios y el historial de intervenciones a cada activo Cons la poca flexibilidad de hacer informes personalizados (job sheets) Review Source Response from Zoho December 23, 2024 Thank you so much for taking the time to leave this review. We are constantly working on making this platform bigger and better. Your support means a lot to us! We look forward to continually serving your business! :) JD Johnny D. Operations Manager Renewables & Environment Used the software for: Less than 6 months ### "FSM is the way future for Field Service Management" September 20, 2024 5.0 An incredible experience from day one of using the product. Aravind and his team have been very helpful and very knowledgeable! Their willingness to go over and above the call to duty to assist me where ever needed. Pros The functionality and ease of use. The ability ease of customization. The onboarding process has been seamless and extremely efficient. The aftersales support is the best in the industry. The ability to integrate with many software platforms. The willingness of the onboarding and support team to assist in the setup and customization of the software. Cons I have not found any weak points to date Review Source Response from Zoho September 25, 2024 Dear Johnny, Thank you so much for taking the time to leave a review about Zoho FSM. We are constantly working on making this platform bigger and better. Your support means a lot to us! We look forward to continually serving your business! :) cG carlos G. ceo Construction Used the software for: 6-12 months ### "FSM Para servicios tecnicos" January 8, 2025 4.0 Pros Esta muy bien. Es un producto completo !! Cons Es comodo, rapido, seguro y con mucho swim Review Source Response from Zoho February 7, 2025 Thank you so much for taking the time to leave a review about Zoho FSM. We are constantly working on making this platform bigger and better. Your support means a lot to us! We look forward to continually serving your business! :) AT Alavi T. CMO Accounting Used the software for: 1-2 years ### "Good Experience" November 6, 2024 5.0 overall good experience,but report side is not good,need more ready made reports with graphical representations Pros Customer Support is good ,and staff behaviour also good Cons Ui is not satisfying compared with other zoho products Review Source ZM Zohayr M. Director Facilities Services Used the software for: Less than 6 months ### "Seamless Integration with Exceptional Support" September 3, 2024 5.0 My overall experience with Zoho FSM has been positive. The platform has significantly improved our workflow, making it easier to manage field operations and communicate with customers. While there was an initial adjustment period, the benefits have far outweighed the learning curve. Additionally, \[sensitive content hidden\] was very good at explaining the product during pre-sales, and \[sensitive content hidden\] has been amazing throughout the onboarding process. Their support has been invaluable in getting the most out of the platform. Pros Zoho FSM has greatly streamlined our field service operations. The integration with WhatsApp Business Platform is seamless, making task management and customer communication much more efficient. Highly recommend for any service-based business! Cons It took a little time to fully explore all the features, but overall, Zoho FSM has been a valuable addition to our workflow. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Automation is key to my business. I loved that it already has Whatsapp integrated inside and doesn't need external API Review Source Response from Zoho September 5, 2024 Thank you so much for taking the time to leave a review about Zoho FSM. We are constantly working on making this platform better and bigger. Your support means a lot to us! We look forward to continually serving your business! :) jR jake R. CEO Construction Used the software for: Less than 6 months ### "Happy to have found zoho fsm" September 19, 2024 5.0 Pros It's broad, customizable functionality, plus it integrates with zoho suite quite well Cons Large learning curve (for someone with no prior experience with an fsm app) Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/)[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) Reason for choosing Zoho FSM Already using zoho suite, plus it has more custom features Review Source Response from Zoho September 25, 2024 Dear Jake, Thank you so much for taking the time to leave a review about Zoho FSM. We are constantly working on making this platform bigger and better. Your support means a lot to us! We look forward to continually serving your business! :) NS Nazeer S. Sales Architecture & Planning Used the software for: Less than 6 months ### "Great Software" November 9, 2024 5.0 Its been a great experience while work with zoho fsm because i have been using many zoho app for a years Pros That we can add 200 users without purchasing their license Cons Nothing. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.