--- title: "9ID Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 9ID Software - reviews, pricing plans, popular comparisons to other Contractor Management products and more." source_url: "https://www.capterra.com/p/10014042/NineID/" page_type: "product" language: "en" publication_date: "2026-10-06" --- # 9ID Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) 9ID ## What is 9ID? 9ID eliminates the manual chaos of receiving and verifying contractors on-site. Instead of managing scattered documents, chasing compliance proof, and conducting manual gate checks, site owners receive workers who are already pre-verified and compliance-approved before arrival. Real-time visibility shows exactly which contractors are scheduled, their compliance status, and whether they are site-ready. Automated verification replaces the 40-60 minutes per contractor annually spent chasing documents and conducting manual audits. Gate delays disappear—contractors arrive ready to work, and your team can focus on operations instead of compliance administration. When audits occur, complete compliance proof is instantly available, eliminating scrambling and stress. The result: streamlined contractor intake, zero delays, and bulletproof compliance documentation. ## What is 9ID used for? [Visitor Management](https://www.capterra.com/visitor-management-software/)[Physical Security](https://www.capterra.com/physical-security-software/)[Identity Management](https://www.capterra.com/identity-management-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €9 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 9ID?[Manage this product listing](https://www.g2.com/products/9id/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 9ID 4.7 (6) VS. [4.9 (4,886)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting Price €9 Per User, Per Year Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (6) Ease Of Use 4.9 (4,885) Value For Money 4.8 (5) Value For Money 4.8 (3,731) Customer Service 5.0 (6) Customer Service 4.7 (4,018) ## 9ID alternatives [4.6 (131)](https://www.capterra.com/p/150781/FacilityOS/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (947)](https://www.capterra.com/p/119653/Okta/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (148)](https://www.capterra.com/p/154900/Auth0/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about 9ID Overview ### What company size and specific industries is 9ID built for? 9ID is designed for manufacturing enterprises, especially those operating in highly regulated industries. It is best suited for larger businesses that need advanced security and compliance controls to meet strict operational and regulatory requirements. Features and Usability ### What are the key features of 9ID? 9ID offers facial recognition and data synchronization, plus access management with role-based permissions, authentication, and access controls. It also includes visitor registration, self check-in/check-out, badge management, ID scanning, audit trail, activity tracking, real-time notifications, and reporting tools for monitoring attendance and compliance. Getting Started and Support ### What training and onboarding options does 9ID offer? 9ID provides in person training and documentation to help teams get started. In person sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does 9ID offer? 9ID provides Email/Help Desk, FAQ/Forum, 24/7 Live Rep, and Chat support. No reviewer feedback about support quality is available, so response times, helpfulness, or common frustrations cannot be assessed from user comments. ## Features AI summary Based on 894 Contractor Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing identity management software: - **Access Management** (**57%** of reviewers rated this feature as critical) - **Password Management** (**65%**) - **Secure Login** (**58%**) NineID supports **Access Management**, which gives teams control over who can reach systems and data across the organization. However, it does not include **Password Management** or **Secure Login**. Instead, it offers **Single Sign On** (**51%**) and **User Provisioning** (**53%**), two related features that can reduce login friction and improve how user access is assigned and maintained. Together, these capabilities help businesses manage permissions more efficiently, giving teams better oversight of user access and account setup. Access Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Control and manage access to company resources Real-Time Data 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Receive data and information in real time Self Check-In/Check-Out 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Check-in and out via a mobile device or kiosk Visitor Tracking 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Track visitors and purpose of visits Access Controls/Permissions 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Notifications 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 9ID 74 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Management: Control and manage access to company resources - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Tracking: Track the attendance of specific individuals or groups - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Badge Management: Create, manage, and print wearable badges - Biometrics: Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Customizable Forms: Customize contracts and forms to collect specific information - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Event Management: Schedule and manage the logistics of activities and other gatherings - Facial Recognition: Identify and analyze unique facial features in images or videos - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - ID Scanning: Scan and validate an ID barcode - Incident Management: Manage and track all disruptions and incidents - Job Management: Manage and track all job information and associated tasks - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multiple Projects: Ability to handle several projects simultaneously - Policy Management: Create, manage, and track policies and procedures within an organization - Pre-Registration: Manage the pre-registration process - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Project Tracking: Monitor the progress of projects from start to finish - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Risk Assessment: Initiate collection and analysis of known risks - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Safety Management: Identify and assess hazards to ensure the well-being of employees, assets, and the environment - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Subcontractor Management: Track information, qualifications, and contact details of subcontractors - Supplier Management: Manage all supplier data and operations - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Profiles: Profiles of users providing basic information - User Provisioning: Create, modify, disable, or delete user accounts and their profiles across IT infrastructures - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Visitor Tracking: Track visitors and purpose of visits - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.5 (6) 4.5 Based on 6 reviews ## Pricing Value for money 4.8 (5) 9ID Tower €9.00 Per User,Per Year Value for money 4.8 (5) 4.8 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 4.7 Based on 6 reviews Filter by rating Counts reflect reviews available in this feed. 5(4) 4(2) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Lead Portfolio & Communications Used the software for: 1-3 years ### "The easiest and most secure solution on the market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2023 The whole experience with NineID has been great. They listen to your specific case very carefully, and make sure their solution fits for you. Pros For a hybrid-remote team like ours, this is ideal for viewing who's entering the building, allowing guests to easily drop by and get rid of a messy physical key system. Also the customer service is absolutely top-level, with immediate replies and careful solutions. Cons So far I haven't found anything that has not been good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer HSE-Manager Used the software for: 1-3 years ### "NineID - review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2023 Pros Efficiency (real-time) and flexibility of the system. Makes the entire process transparent and traceable. Avoiding long queues to access the site without compromising on security. Cons Temporary 'con': the fact that (for the moment) NineID has no auto-translate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Facility expert Used the software for: 1-3 years ### "High validated solution from a happy customer." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 10, 2023 Pros The people from NineID are very customer oriented. When we ask for a change or new feature, the feedback is taken seriously. Very often there are smaller changes, so fast deployment! We are in a direct line with the support team, so the reaction time is fast. Cons The mobile version for the backend user. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Partner Used the software for: Less than 1 year ### "Great and secure platform for access control" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 12, 2023 Its strong security features, customizable access controls, and excellent customer support make it a commendable choice for businesses seeking a dependable access control system. The overall experience with NineID is highly positive, marking it as a top-tier option in the realm of access control solutions. Pros User-Friendly Interface and configuration Customizable Access Control Reliable performance time Cons No negative points to mention as the overall experience is very positive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Site Services Manager Used the software for: Less than 1 year ### "Great partnership with a start-up" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 15, 2023 Smooth collaboration, where the customer is listened to Pros Being allowed to help set up the system according to your own needs Cons No real negative points during our project Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Partner Used the software for: Less than 1 year ### "Feel like physical badges are outdated?" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2023 Pros NineID helped us avoiding physical usage of badges. Access management by NineID helps your company to enter the digital century. Cons Cannot think of something to be mentioned Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.