# Chatway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Chatway the right Live Chat solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10014051/Chatway/reviews --- Chatway 4.9 (77) [View alternatives](https://www.capterra.com/p/10014051/Chatway/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 2nd, 2026 # Reviews of Chatway Ease of use 5.0 Customer Service 4.8 ## Pros and Cons in Reviews TP Tormod P OwnerConstruction, Self-employedUsed the software for: I used a free trial. “I chose Chatway because its great functionality and that I can use the app on my phone so I can communicate with clients even I’m out of office. And since you can choose almost any language it was the best choice for me.“ February 22, 2025 MM Monty M Co Owner with my WifeArts and Crafts, 2 - 10 employeesUsed the software for: Less than 6 months. “I am just starting out and can't do $9 per agent...“ April 16, 2025 OD Oscar D Real Estate AgentReal Estate, Self-employedUsed the software for: I used a free trial. “The accompanying mobile app is fast and easy, and Chatway's ability to retain conversations beyond the website's first impression via cookies and email is paramount to following up with leads and continuing key conversations“ May 28, 2024 MM Monty M Co Owner with my WifeArts and Crafts, 2 - 10 employeesUsed the software for: Less than 6 months. “so I took my wife off as an Agent because of that.“ April 16, 2025 Renee M OwnerConsumer Goods, Self-employedUsed the software for: 6-12 months. “I love the email updates so I can have to click through multiple platforms.“ January 29, 2026 MB Mohammed B OwnerDesign, 2 - 10 employeesUsed the software for: I used a free trial. “I can say all years as freelancer, this is my choosen i'am glad to discover it, most similar app, they use only free as ads, if u use it only for small business i guess it's the perfect app, also puchace it don't cost a lot, verry good price too“ May 26, 2025 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Moshe S. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Solves 95% of our support requests on it's own" March 12, 2026 5.0 Very positive overall. We implemented Chatway to simplify support across our website, email, and social channels, and it has done exactly that. Setup was quick, the interface is very intuitive, and everything connected without much effort. The AI agent has been especially useful. Once connected to our knowledge base it started answering questions quickly and accurately, and today it resolves the large majority of incoming inquiries without human involvement. That alone saves us a lot of time. The platform is also very affordable compared to many other support tools, while still offering everything we need. Whenever we had a question, the support team responded quickly and helped resolve things fast. Overall it has been a simple, reliable, and cost-effective solution for running customer support. Pros \* Very easy to set up \* AI agent connects to our knowledge base and answers quickly and accurately \* Handles around 95% of incoming support requests automatically \* Brings website chat, email support, and Facebook messages into one interface \* Clean and intuitive system that requires no training \* Much more affordable than tools like Intercom \* Support team responds fast and is genuinely helpful Cons \* No real complaints so far \* It covers everything we currently need for support and messaging \* The only feature I would love to see added in the future is a voice AI agent for handling phone calls as well Review Source IK Imran K. Developer Computer Software Used the software for: Less than 6 months ### "Best chat app for completely free. " September 29, 2025 5.0 i like it very much. i think i will use it forever. i appreciate using it. this is a great man app. thank you Pros Unlimited conversation free. really great. it helped me. in a word awesome. i think i will use it forever. i appreciate using it. Cons its very user friendly. very intelligently made. in a word awesome. i think i will use it forever. i appreciate using it. Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) that was paid and expensive. i am start of this business. so no budget for it. i need a free chat plugin just. and you have this greately Review Source AM Alejandro M. CEO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Chataway review" January 3, 2024 3.0 Pros Generating quick contact with the customers on our website, to resolve inquiries. Cons The mobile application does not notify me when a new chat is active. Only by email. This must be improved. Review Source MB Mohammed B. Owner Design Used the software for: I used a free trial ### "Amazing Chatway" May 26, 2025 5.0 I can say all years as freelancer, this is my choosen i'am glad to discover it, most similar app, they use only free as ads, if u use it only for small business i guess it's the perfect app, also puchace it don't cost a lot, verry good price too Pros Well free for small business that amazing, all social media plugings are ready to use, with simple way for every one Cons Use it on website, any website, every one can install it so easy to use no need expert or coding. also stay connected with app on phone that really perfect Review Source BM Brenda M. Manager E-Learning Used the software for: I used a free trial ### "This really works for me." July 19, 2025 5.0 Pros User friendly and easy to understand. I am not very tech savvy buy was able to understand and was able to integrate. Cons Chatway provides a straightforward messaging experience, which works well for basic communication. However, it may feel a bit limited to users looking for more advanced features or customization. Alternatives considered [chatlyn](https://www.capterra.com/p/10003940/Chatlyn/) Reason for choosing Chatway Looked alot easier to understand and navigate. Review Source IB Irakli B. Owner Information Technology and Services Used the software for: I used a free trial ### "Review by Webly" June 4, 2025 5.0 Pros Chatway Live Chat is an excellent solution for both personal and business websites, providing a seamless way to communicate with visitors, customers, or clients in real time. I like it and recommend to try… Cons Honestly, nothing stands out as a downside so far. Chatway has been smooth, reliable, and feature-rich right out of the box. It simply works the way you expect it to—which is rare and refreshing. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Because of the limited functionalities and the way it works Review Source TM Tilly M. Marketing Director Business Supplies and Equipment Used the software for: Less than 6 months ### "Five Star Support" October 28, 2024 5.0 Pros Customer support! They actually CARE about user experience and how they can best help their customers achieve their live chat goals. They're super quick to respond to questions and take feedback with joy. So impressed! Cons I don't think it's fair to answer this question because I like all of the features and feel that pricing is very fair for those who need to upgrade. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing Chatway I know there were a few more options that I looked at, though I don't remember their names. I needed something that was easy enough for our dumbest employee to use (please don't quote me as saying that) and something that would integrate into WordPress without getting the IT department involved. I also loved the full free trial method, knowing that we would need more than a couple of weeks to test and wait until we went live with our new website. Lastly, the pricing was fair. Review Source VR Verified Reviewer Owner Consumer Goods Used the software for: 6-12 months ### "CLV CHATWAY REVIEW" January 29, 2026 5.0 Amazing. Very easy to use. Staff are prompt in responding to queries and easily connected to my website. Also easy for customers to use. I get real time email updates which just make the process so much smoother. Pros I love the free feature! It reallow brings a professional vibe to my new website and have had many compliments on it! Very Easy to use. I love the email updates so I can have to click through multiple platforms. Cons Nothing really! I cannot complain at all! Especially using the free feature. I did trial the other feature and will definitely use it when business picks up Review Source Annabel H. Director Real Estate Used the software for: I used a free trial ### "Chatway - A Simple & Easy Solution " September 17, 2025 5.0 Excellent, really excellent - easy to set up and obviously easy for my guests to use too. Very happy so far with my overall experience with Chatway. Pros So far, I installed Chatway yesterday, all by myself! I have already helped a guest and feel more connected to my site; that guests aren't struggling and leaving but can easily communicate with me. I found it easy to customise to my website's colours, so far so good! Cons Nothing at the moment...I only set it up yesterday, even customer service are very available and ready to help with any questions. Review Source Alberto B. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Super useful!" February 25, 2026 5.0 Pros Extremely useful widget to chat with guests on our website. Easy to use, highly personalisation allowed, many features (both free and paid). \[sensitive content hidden\] from Customer service responded within seconds! Cons Honestly my experience was overall very good! We have nothing to complain about. Maybe an email alert for messages received and not responded might be useful. Review Source PS Pedro S. Owner Consumer Electronics Used the software for: Less than 6 months ### "The BEST app and everybody should use it" March 6, 2025 5.0 This is one of the best of my website now Pros It simplifies experience and allows me to feel good about customers being able to communicate with me using multiple platforms Cons I haven’t experienced that yet, I’ve had this for a few days. Review Source JP Jean P. Teacher E-Learning Used the software for: I used a free trial ### "I like chatway" March 25, 2025 5.0 I likechatway because its easy to set up and very convenient for you clients to chat with you while visiting your web site. I highly recommend this app 👌 Pros The way it makes it easy to set up the chatbot Cons Maybe when it log off on its own after a while when adding frequent questions Review Source DK Daniel K. CEO Computer Hardware Used the software for: Less than 6 months ### "CEVN like Chatway" March 5, 2025 5.0 i like the product, the price and the super support Pros all :) - the integration in the Ecwid system, the live tracking, and last but not least, the support team behind Cons translation other allwor well for me, all features i want now available in the App Review Source AR Adrian R. ADMIN Retail Used the software for: I used a free trial ### "nice chat and interface" February 24, 2025 5.0 very good, i really like the fast interface it has. Pros Easy to setup, Cons everything is fine, Review Source RS Ruan S. Owner Consumer Goods Used the software for: I used a free trial ### "Very good add on to any website!" November 13, 2024 5.0 Excellent product Pros That its free to use for a small website like mine Cons None very good add on easy to use and install! Review Source GS Guilherme S. www.helpsltech.com Computer Games Used the software for: I used a free trial ### "Great widget for your website" October 19, 2024 5.0 Pros Easy configuration, in just a few clicks you can make your website much more attractive to your customers Cons I haven't found anything I didn't like yet. Review Source GL Gene L. Owner Printing Used the software for: Less than 6 months ### "Poppa Daycare Creations using Chatway!" October 1, 2024 5.0 What a great buy and I'm glad I made the purchase!! Pros Ease of use and the quickness of communicating with customers! Cons Not having a phone app. for my phone for this program... Review Source AT Anita T. Owner Retail Used the software for: Less than 6 months ### "Great live chat for business website" August 12, 2024 5.0 Set up was easy and I was excited to see the notifications and live chat work without any crazy set up steps. I love the option to receive emails when away and I like that the chat icon is customizable on my website. Pros Set up was very simple and the live chat worked right away. Cons I haven't explored all the features as I'm only using live chat for my website. Review Source AO Aaron O. CEO Hospital & Health Care Used the software for: I used a free trial ### "Great Experience With Chatway" June 4, 2024 5.0 Extremely positive. Very satisfied with the product. Pros It’s easy to use, customers that are on our website seem to enjoy interacting with the Chatway platform. Cons I have no cons or negative issues to document about Chatway. Highly reccomended. Review Source BJ Buttafly J. Owner Retail Used the software for: I used a free trial ### "I Love this app" February 7, 2024 5.0 It's been a great experience so far....... Pros Text feature comes straight to my phone line a regular text message Cons I think that a feature stating that you're away would be beneficial Review Source LM Lacy M. Photographer Photography Used the software for: Less than 6 months ### "Just what I was looking for!" April 3, 2024 5.0 Pros I was looking for an Live Chat to help convert any visitors on my website to book services, and this is EXACTLY what I was looking for! The setup was super duper easy, it's responsive, it's just perfect. I love it. Cons I can't think of anything! It's simple and it's straightforward, what more can I ask for! Review Source SS Sahel S. Business owner Fine Art Used the software for: Less than 6 months ### "Brilliant " January 29, 2024 5.0 Very good so far but there’s always room for improvement Pros Very good to stay in touch with customers and help customers out with any questions they might have Cons can have a personalised chatway app notification sound so when i hear it i know it’s important. Review Source DR Dag R. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Ease of use when connecting with prospects " January 29, 2024 5.0 Pros Real time chat and email in case I’m not able to answer immediately. Cons Nothing it worked immediately and had no problems Review Source JL Jeff L. Owner Construction Used the software for: I used a free trial ### "Great product" April 12, 2024 5.0 Pros Easy set up and did what it was supposed to do Cons Nothing, I have no complaints product worked Review Source YA Yahya A. Web Development Executive Information Technology and Services Used the software for: Less than 6 months ### "Great Plugin, Very Helpful" March 28, 2024 5.0 Pros Simplicity and functionality of it all is off the charts. Ease of set up and deployment for a team of customer representatives is quite intuitive with the app and I think it can be improved a little more, although cosmetic changes can also help to reduce clutter and help customize it for each use case Cons The ability to set up different chat windows in different sections or pages of a website is nice to have, enables tailored messaging and communication Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.