# Page 2 | Chatway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Chatway the right Live Chat solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10014051/Chatway/reviews --- Chatway 4.9 (77) [View alternatives](https://www.capterra.com/p/10014051/Chatway/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 2 - Reviews of Chatway ## Showing most helpful reviews Showing 26-50 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Monty M. Co Owner with my Wife Arts and Crafts Used the software for: Less than 6 months ### "AWESOME CUSTOMER SUPPORT" April 16, 2025 5.0 Flawless !!! When ever I have an problem I get a response live and FAST... To me that is so awesome and valuable. FOR THE CELL PHONE APP... Can you make it so that I can have a CUSTOME CHIME... that would be helpful. :-) Pros Unlike GoDaddy. CHATWAY has instant customer support. That's valuable to me. Because I'm like GoDaddy they answer almost immediately or GoDaddy doesn't give a shit that you're a client. \[sensitive content hidden\] Cons So far I have zero problems. I am just starting out and can't do $9 per agent... So it would be nice if 2 agents for the same price. so I took my wife off as an Agent because of that. I wish it could say what I don't like about it BUT I have nothing to complain about other than I need to know how to run the plugin better... Review Source NH Nakeia H. Founder Health, Wellness and Fitness Used the software for: I used a free trial ### "Chatway app" December 9, 2025 5.0 Pros I really enjoy the interface ease and convenient chat option while on the go. As a mom and someone who often conducts business and checks on my shop, while away from my workstation, I need a way to see my shop and chats quickly and all in one place. Cons The only downside of Chatway is the fact that the free plan is limited, and there is no description of what the paid plan entails. Thus not a real incentive to upgrade. If I upgrade and it is not worth it, I am going to be displeased because I wasted money. Review Source RG Rafael G. GM Aviation & Aerospace Used the software for: Less than 6 months ### "CHAT CHAT CHATWAY!!!" December 7, 2025 5.0 Up to this moment has been an easy ride. We have not wasted a single minute trying to figure out how to make it work. Happy Happy. Pros How easy is it to implement? The experience so far has been very delightful. Great application for your commercial website. Cons Nothing yet so far. From the onset to full deployment, it has been very easy to accomplish, given the real needs of a demanding business. Review Source LG Lily G. Management Graphic Design Used the software for: Less than 6 months ### "Excellent, flawless" May 18, 2025 5.0 Very happy with this app, \[sensitive content hidden\] is really responsive and will continue to use it Pros So easy to set up and ease of use, notifications are very helpful Cons Zilch, cannot think of anything bad to say Alternatives considered [Sprinklr Service](https://www.capterra.com/p/10006279/Sprinklr-Service/) Reason for choosing Chatway Loved the ease of use and the free trial Review Source BF Brad F. On-line sales Sporting Goods Used the software for: I used a free trial ### "Live chat and chat " July 15, 2025 5.0 To this point it has been very easy to use and it is beneficial to the customer and business operator as well. Pros I like having the ability to chat with our customers and answer questions that they might have. It is beneficial for the customer and business operator as well. Helping the customer and gaining valuable feedback from chatting is important. Cons I'm not always near my computer or mobile device due to other responsibilities. Chatting doesn't have to happen the very second a customer sends a message but the sooner the reply, the better. Review Source BL Bea L. Artist Designer Arts and Crafts Used the software for: I used a free trial ### "I love Chatway" November 14, 2025 5.0 It was so easy to chat with Chatway. In a busy world it made it easy for clients to communicate right away. An awesome tool to use to prevent your potential customers from going elsewhere. This way I can chat right away and answer all questions. Pros It was so easy to use and very functional. I love the way it appears on your page right away. This is one of the best things that has happened to me and I feel good about leveling up! Cons I actually don’t have anything bad to say. It’s perfect for me. Everyone needs this for their website businesses. Review Source LS Leigh S. President Insurance Used the software for: Less than 6 months ### "Best customer support " July 16, 2025 5.0 Pros The customer support is amazing. They really went out of there way to help resolve the issues I was having with the chat box. The way they held my hand to assist me with the lack of my knowledge of technology. They were great. Cons No cons stand up people. Really went the extra step for me. I don’t have a bad thing to say. The would definitely recommend them. Review Source MO Melodie O. E commerce administration Arts and Crafts Used the software for: Less than 6 months ### "Customer feedback " October 21, 2025 5.0 So far so good. Great feedback from potential customers. Not everyone leaves a message, but it’s nice to hear what they think. Pros Easy to set up! Followed directions, works well on my website. Follow up from the staff is great and helpful. Cons More options for faq , in helping customers. Would like options for customers feedback on the product. So I know where to improve. Review Source WH Wisam H. CEO Cosmetics Used the software for: Less than 6 months ### "Best Chatt app ever for e-Commerce" December 22, 2025 5.0 Pros Value for Money Ease of Use Learning Curve Message and Email Bugs and Issues Communication Ticket Management Review Source AB Anna B. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Great addition to my website" June 25, 2025 5.0 It's been very good so far. It means I can instantly connect with customers when they've got a very simple question to be answered. Pros Being able to easily connect with customers. And to get answers to questions quickly via the app. It's very good Cons Can't really think of anything I dislike about chatway. I'm really enjoying using chatway so far to be honest Review Source SM Steve M. Owner Retail Used the software for: Less than 6 months ### "10 out of 10 would recommend. " April 25, 2025 5.0 Really great, good service, great product. Adds a certain je ne sais quoi to our website. Pros Super easy to set up and use, have gotten a few leads in the first few days. Cons All seems great, i can't really complain, but they check in a fair amount to make sure it's working, before anyone had a chance to use it. Review Source AA Andrew A. Founder Consumer Services Used the software for: Less than 6 months ### "Great Live Chat" March 10, 2025 5.0 Pros Chatway's live chat feature integrated seamlessly into my website and is very easy to use. I receive an email and a push notification from the app when someone chats with me. Customers report a very intuitive experience as well. I love the free plan to ensure the product will work for us in the long run. It has a very generous free plan. Cons So far, it is meeting all of my business's expectations and needs. We may need additional functions in the future, but it's currently perfect for our use case. Review Source KA Ken A. Founder Retail Used the software for: Less than 6 months ### "Ken’s review " June 25, 2025 5.0 Pros How easy and efficient it is to use. I can navigate through customer interactions, understand who I’m talking to, etc. Cons I wish I could easily have two accounts for two website live chats logged in so I could switch between them! Review Source MB Michelle B. Owner Cosmetics Used the software for: I used a free trial ### "Quick and Easy Set up to connect with customers" April 11, 2025 5.0 Overall, Chatway has been effective for our company as two customers already emailed within the first day of having this app. Pros Chatway was easy to set up. The prompts directed you what to fill out and how the widget would look. Cons I would prefer that Chatway was a free program with the added features of the pro plan, minus the multiple agents. I feel that the fees should be charged if a company has multiple agents Review Source tB thalita B. administrador Wholesale Used the software for: I used a free trial ### "Ótimo aplicativo" March 18, 2025 5.0 Minha experiência até agora está sendo incrível Pros Eu amei o chat ao vivo, porque você consegue conversar com um lead diretamente pelo site, achei um aplicativo super dinâmico e inovador! Cons o chat ainda não tem a opção do aplicativo aparecer completamente em português-brasil para o usuário, mas acredito que o chatway já está trabalhando nisso! Review Source MS Mandy S. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Great app. I truly think it will go far for lots" August 8, 2025 5.0 Very good. Easy use so I’m happy. I have no qualms and I can see how many will benefit from this app. It makes communicating with clientele very simple. Pros So far so good. It’s very easy to use and I get a few messages here and there. I haven’t used it too much, but I can say it’s very simple and works so I love that. Cons I got a few silly messages, but those are just weirdos on the web. No faults,really. I feel it is a good app many will benefit from. Review Source nM nicola M. owner Arts and Crafts Used the software for: I used a free trial ### "great for free" April 15, 2025 5.0 great i not know chatty now i'm using and it is great for my site, well made and also very professional look. I will switch to payment method for sure Pros for free is a great value, paying you get more... but it is enough to start then if you need translations have to pay Cons very professional made, great customisation of the widget, professional look, many features, i'm glad with it Review Source CS Cornelius S. Web Developer Information Technology and Services Used the software for: Less than 6 months ### "Best Live Chat I ever used. " May 9, 2025 5.0 Pros I love everything about Chatway, especially their free plan, which allows you to test it and know if it's right for your project. Cons I love everything about Chatway. I am yet to find something I don't like. Review Source VK Vinay K. Sales Consumer Services Used the software for: I used a free trial ### "Chatway Experience " April 6, 2025 5.0 Overall experience good, except the call feature. My personal view is only need to connect costomer directly from website. Pros Easy to install and customised in the backend. Cons Call feature, need to call directly without personal mobile no. Showing Review Source JP Jean P. Teacher E-Learning Used the software for: I used a free trial ### "I like chatway" March 25, 2025 5.0 I likechatway because its easy to set up and very convenient for you clients to chat with you while visiting your web site. I highly recommend this app 👌 Pros The way it makes it easy to set up the chatbot Cons Maybe when it log off on its own after a while when adding frequent questions Review Source TP Tormod P. Owner Construction Used the software for: I used a free trial ### "Great chat program with easy access " February 22, 2025 5.0 I wanted a live chat function on my website so my potential customers could get faster contact. I chose Chatway because its great functionality and that I can use the app on my phone so I can communicate with clients even I’m out of office. And since you can choose almost any language it was the best choice for me. Pros Easy to install on my website and I can use my local language and the app Cons I didn’t experience any negative about Chatway so far Review Source mM mimmie M. Owner Luxury Goods & Jewelry Used the software for: I used a free trial ### "bees of honey " March 23, 2025 4.0 10/10 - quick answers - I cant change the color of my back button - already discussed with your team! Pros That I can add it to my page - I cant change the color of my back button - already discussed with your team! Cons I cant change the color of my back button - already discussed with your team! Review Source GD Gerard D. Managing Broker Owner Real Estate Used the software for: I used a free trial ### "Chatway chat button is Working great on my new website." March 24, 2025 5.0 Easy to install and use the chat button. Pros Just got Chatway love chat on my website and it works great. Easy to use chat and it sends email straight to you. Cons Everything about s working good nothing I am not happy with. Review Source BC Brad C. Private Apparel & Fashion Used the software for: Less than 6 months ### "Great app - makes communication easy" March 5, 2025 5.0 It’s been great to be able to offer realtime connection and support to our customers with the chat app Pros A great chat app than can help us to provide real time support to potential new customers. Cons There is not much to dislike about Chatway Review Source AE Alex E. Owner Alternative Medicine Used the software for: Less than 6 months ### "A great Solution for any website" November 28, 2024 5.0 Great support and amazing customser service Pros Their product is the most amazing tool I've used and I've tested quite a few Cons There is not a single downside about the product Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot was overpriced for the way I was using it Review Source Similar Products Featured