# Page 5 | Keycafe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Keycafe the right Key Management solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10014102/Keycafe/reviews --- Keycafe 4.9 (175) [View alternatives](https://www.capterra.com/p/10014102/Keycafe/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 27th, 2026 # Page 5 - Reviews of Keycafe ## Showing most helpful reviews Showing 101-125 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SD Silvia D. Facilities Manager Facilities Services Used the software for: 1-2 years ### "Excellent Experience" September 18, 2024 5.0 We've been using Key cafe for 1 year, we use the item multiple times a day and we really value the tracking possibility and the accessibility Pros Keycafe has been a game-changer for our key management. The badge system and online platform give us excellent visibility over key usage, which is essential for a team our size. Cons So far, we haven't found any drawbacks. We're very happy with how it's going. Review Source AD Alexis D. DIRECTION Hospitality Used the software for: Less than 6 months ### "Keycafe camping" October 23, 2024 5.0 Keycafe a été d'une grande utilité pour notre camping afin de gérer les arrivées tardives en dehors des horaires d'ouverture de la réception. Pros Fonctionnement intuitif et facile tant pour les professionnels que pour les clients Cons Pour les clients étrangers n'ayant pas toujours d'accès internet ou ne pouvant pas recevoir les SMS cela est difficile d'utilisation. Review Source SS Samantha S. Assistant Property Manager Real Estate Used the software for: 6-12 months ### "Seamless Process" December 27, 2024 5.0 Pros This is a very user friendly program, the entire process from start to finish was seamless. I highly recommend! Cons I wish they made a box that was smaller because we only need three slots, but that is all I can think of really. Review Source SF Sophia F. Managing Director Facilities Services Used the software for: Less than 6 months ### "Key Cafe - My First Choice for Key Management" July 29, 2024 4.0 Pros The Key Cafe is such an efficient system to use! Our main users are university students, and having them be able to access their keys in such an accessible manner has been a life-changer for our organization! Additionally, it helps keep track of our keys, while also keeping students accountable for returning their keys. This is very important to us as we facilitate and manage numerous spaces across campus, and thus are responsible for many sets of keys. I have also been incredibly impressed by the Key Cafe's customer service. Everyone I have thus far interacted with has been extremely helpful, and always willing to provide support wherever necessary. As a new user, this makes me feel appreciated and valued as a customer! Lastly, has provided a new sense of innovation into our organization, and has made us leaders in technical improvements across campus. Our clients put more trust in us and thus, choose our systems over others. I can't thank Key Cafe enough for their service! Cons We had a bit of trouble connecting the Key Cafe to our Wifi. The key pad was not very clear on instruction and required a lot of time and effort on our end to ensure the system had internet access. Additionally, while it has not happened yet, there may be a need to troubleshoot the system if the power in the building goes out. It unfortunately will be a timely process for me to get the system back up and running again. Review Source RG Rob G. Police Captain Law Enforcement Used the software for: Less than 6 months ### "Excellent Product" November 19, 2024 5.0 This is a great key management system that we use at our police department. I do not know how we survived without it all these years. Pros Easy to setup, easy to use. This has been great. Cons None, I have not found a negative issue. Review Source UC Uriah C. Director of Fleet Utilities Used the software for: Less than 6 months ### "Great Product" October 30, 2024 5.0 Has help me manage my spare vehicle fleet with ease. No more guessing on who has what vehicle. Customer service responds quickly, and are super helpful. 5 star all the way. Pros Very easy to use, easy setup, and helps just manage our spare vehicle fleet. Cons If you don't get the keys in just right the doors will jam. Maybe make a little bigger compartments but it is usually caused by user error not product error. Review Source AL Adeline L. Responsable des services généraux Non-Profit Organization Management Used the software for: 6-12 months ### "Système simple mais efficace de gestion de clefs" September 5, 2024 4.0 Le système nous facilite la gestion des accès pour les intérimaires qui interviennent dans notre établissement. Nous le recommandons aux autres structures de notre association qui rencontrent les mêmes problématiques. Pros \- Le système très simple à utiliser et qui permet d'avoir des clefs disponibles à toute heure et de suivre les retraits et dépôts. - Le service commercial qui a su nous proposer l'offre la plus adaptée à nos besoins et à notre budget. - Le support technique qui est très réactif et compétent. Cons \- Le coût relativement élevé pour une structure de notre taille Review Source SG Saul G. Senior Operations Manager Real Estate Used the software for: 6-12 months ### "Keycafe is very useful for properties in Real Estate" July 23, 2024 4.0 Overall it has been great so far and no issues - the keycafe will jam sometimes if a keycard is placed inside incorrectly. Pros I am able to easily manage the keys within different departments and tracking is critical while we scale. Cons The UX could be improved online given that i use 80% of it on my computer, compared to the app. Review Source JB Joel B. Fleet System Administrator Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Keycafe, inexpensive, easy setup and simple" July 18, 2024 4.0 Keycafe is a great product that helps us with managing the way we users can access the keys and allows us to track it's log history. Pros The ease of setting up the system in multiple locations Cons Boxes are slighty smaller than needed for some keys Reason for choosing Keycafe Keycafe was inexpensive compared to other competitors and it is cloud based. Switched from [Tracker](https://www.capterra.com/p/141766/TrackerRMS/) A peg system was not working for us. People would take whatever peg that was accessible on the board ending up with another user's peg. Review Source hJ hubert J. responsable exploitation Facilities Services Used the software for: Less than 6 months ### "tres bon produit avec des évolutions possibles selon le sversions" January 17, 2025 3.0 satisfait mais la version de base reste limitée Pros Possibilité de suivi des clés et les autorisations par groupe et l'avertissement lors d'une ouverture Cons Dans notre version de bas, nous sommes limité à la création de 2 groupes. Pas la possibilité de positionner notre logo Review Source RM Richard M. Director of Security Hospitality Used the software for: Less than 6 months ### "Highly recommend" August 16, 2024 5.0 Absolutely pleased and great customer assistance when needed. Pros Keycafe is user-friendly, installed easily, and convenient for everyday key control accessibility. Cons At the moment, I have not found any issues with Keycafe usage. Alternatives considered [KeyWatcher Fleet](https://www.capterra.com/p/191834/KeyWatcher-Fleet/) Reason for choosing Keycafe Ease of use and cost for the system. Also, recommended by another Hotel in our brand. Review Source KK Kirstyn K. Jr IT Project Manager Real Estate Used the software for: 6-12 months ### "KeyCafe is Extremely User Friendly " August 8, 2024 5.0 Overall, the ordering and setup process was excellent. Customer service was extremely helpful, responding to all our questions promptly. The product is straightforward to use and perfectly meets our needs. Pros The system is user friendly and allows us to easily grant customers access to specific keys. In the event of an offline issue, there are straightforward troubleshooting steps to retrieve the key. The setup process was also simple. Cons We don’t have many negative comments, but we did find that the key boxes are quite small. Some vehicles use fobs or cards for activation, and not all of these fit comfortably in the boxes. Review Source sK sophie K. Gérante Hospitality Used the software for: Less than 6 months ### "Je ne peux que recommander vivement cette solution innovante et pratique pour la gestion des clés." June 28, 2024 5.0 Je ne peux que recommander vivement cette solution innovante et pratique pour la gestion des clés. Keycafé ne cesse de se développer et d'améliorer ses produits. De nouvelles fonctionnalités sont régulièrement ajoutées, rendant l'utilisation de la borne encore plus simple et intuitive. J'apprécie particulièrement l'application mobile qui me permet de gérer mes clés à distance et de recevoir des notifications en temps réel. Un impact client indéniable L'utilisation de Keycafé a eu un impact positif indéniable sur ma clientèle. Je n'ai plus besoin de me soucier de donner ou de recevoir des clés, ce qui me fait gagner un temps précieux. De plus, je me sens plus en sécurité grâce au système de contrôle d'accès sécurisé de la borne. En résumé, Keycafé est une solution incontournable pour tous ceux qui souhaitent simplifier la gestion de leurs clés. Le service client est excellent, les produits sont en constante amélioration et l'impact client est indéniable. Je recommande vivement Keycafé à tous ceux qui cherchent une solution fiable, pratique et sécurisée. 5 étoiles sur 5 ! Pros Un service client hors pair Dès le début, j'ai été impressionné par la qualité du service client proposé par Keycafé. L'équipe est toujours disponible, réactive et à l'écoute pour répondre à mes questions et me guider dans l'utilisation de la borne. Ils sont vraiment soucieux de la satisfaction de leurs clients et cela se ressent dans leur approche. Cons Si j'apprécie la flexibilité et les fonctionnalités offertes par Keycafé, je regrette l'absence d'intégration native avec le PMS Misterbooking que j'utilise actuellement. Cela signifie que je dois gérer manuellement la synchronisation des données entre les deux systèmes L'accès à l'API de Keycafé est ouvert, cela implique un développement interne pour l'intégrer à mon PMS Misterbooking. Cela requiert des compétences techniques et des ressources supplémentaires Review Source AB Aaron B. Safety Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Great for Non-Profit Homeless agency" July 11, 2024 5.0 From the initial quote to implementation, Customer service has been fantastic. Pros This system is critical for assisting in key tracking when it comes to our facilities that have 26 beds with each having a key and for our vehicles. Cons I wish the cost for annual was a bit lower for non profits. Reason for choosing Keycafe Cost and functionality were definitely driving forces. Review Source MB Marianne B. Adjointe à la direction Environmental Services Used the software for: 6-12 months ### "Great product to ease your daily operations" June 27, 2024 5.0 We are totally in love with our keycafe box. It helped us not to lose key anymore and made all day to day operation more smooth. But we also had the great surprise to discover it could help us with the company credit card and our share computers. Pros Super easy to install and use. Helped us to resolve many issues we had. Cons Sometime when employee are not attentive they can close a box on a key and it block the door. Also, if they change their mind and don't remove the key it look like the box is empty and we need to do some research next time to find the key. Reason for choosing Keycafe It was the least expensive and also the one that look like the more convenient for us. Also I had a great connection with people working there (always good customer service). Review Source AR Alain R. DIRECTOR Real Estate Used the software for: 6-12 months ### "REAL ESTATE" July 17, 2024 5.0 Pros It's very easy to use, not expensive, ideal for real estate Cons I can manage all the keys from my client and appartment Review Source DV David V. Recepcion Restaurants Used the software for: 2+ years ### "Practico y fiable" July 3, 2024 5.0 Muy satisfactorio, y liberador, de carga de trabajo. Pros El manejo a distancia, poder ver la actividad que ha tenido o hacer un segumiento. Cons Nada pero va por wifi, y he tenido que asignarle dentro de el router una red unica y evito problemas de desconexión. Review Source KM Krista M. President Hospitality Used the software for: 1-2 years ### "A great system to save you heartache and hassle! " June 3, 2024 5.0 Keycafe has exceptional customer service that can be accessed at all hours of the day. I have never been dissatisfied with their customer service! Pros We love that we have a secure, consistent and cost-effective way to store and manage keys within our organization. Being in the house cleaning and janitorial industry, security is our number one priority. Keycafe takes care of a huge part of this for us, with the use of their system. We'd highly recommend them! Cons Keycafe is a bit expensive to purchase and get going on, but it is totally worth it. Review Source NF Nicolas F. Manager Location Vacances Leisure, Travel & Tourism Used the software for: 6-12 months ### "Formidable " June 29, 2024 5.0 Pros Keycafe est simple d’utilisation et de prise en mains. Dès le départ, vous êtes pris en main par le service technique qui vous aide à mettre en place le keybox et le logiciel. Lorsqu’il vous arrive un problème, vous êtes immédiatement pris en charge par l’équipe technique qui vous aide à le résoudre. Au top ! Je recommande. Cons Tout est parfait, nous n’avons rien à redire, je suis très satisfait. Review Source PS Philip S. Operations Manager Facilities Services Used the software for: 6-12 months ### "Great product for our needs! " July 23, 2024 5.0 Seemless and easy so far, would thoroughly recommend to anyone needed to track keys Pros It's simple to use, allows us to track the whereabouts of all of company keys, the app is super intuitive and the set up was a snap. Cons If you remove a key in error it is a hassle to relog it back into the system. Review Source JC Justine C. Conciergerie Consumer Services Used the software for: Less than 6 months ### "Super au top " November 6, 2024 5.0 Rapide, efficace et à l’écoute. On est très bien accompagné je recommande Pros Service au top et machine très fonctionnelles Cons La fonctionnalité de la machine et l’application Review Source CA Camberly A. Coordinator Facilities Services Used the software for: Less than 6 months ### "Come and Go at the Kanab Center" June 18, 2024 5.0 Don't know what we would do without the KeyCafe. It has been a game changer for our facitliy. Pros I love the access as an admin to grant access from anywhere from the easy to use app. My entire staff can see who is coming and going at anytime at the facility. Cons I wish the camera feature was accessible from the lower subscription. Review Source MS Matt S. Lieutenant Law Enforcement Used the software for: 6-12 months ### "Highly recommend! " May 18, 2024 4.0 Overall, my eperience was positive. Aside from the shipping hiccup, we also had an issue with one of the key boxes once it did arrive. There was some clear quality control issues with the batch of boxes we received. Keycafe was easy to work with on this point and promptly replaced any non-working items. Pros The fact that you can remotely manage the system. You are able to manage all of your keys (permissions, naming, grouping, etc.) via the website, as well as remotely give access to someone for one key or multiple keys if needed. The system also keeps great audit logs so it is easy to track down the lasat person to have a key checked out. Cons Length of time it took to receive the product once we made the purchase. There was a significant delay on shipping and the exact set up we ordered was on backorder, so they offered a slightly different set up for a slightly reduced rate. Reason for choosing Keycafe Cost, product specifications, size of the key storage bins, online/cloud management. Switched from [TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) The old product was very small and did not fit all of our keys well. They were starting to malfunction. They also did not have any cloud based management, everything was done locallly on the device itself. Review Source JA Jeremy A. Sr. Assistant Property Manager Commercial Real Estate Used the software for: 6-12 months ### "Keycafe is a MUST!" June 27, 2024 5.0 From start to finish the entire team was very helpful! Pros I like that this is easy to use and I love the design of the Keycafe. Cons I can't say that there is anything about the Keycafe that I don't like. Review Source DA David A. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Useful and Easy " June 26, 2024 5.0 very friendly, available and competent team Pros Very easy to use and Nice team vert helpful Cons very easy to use solution at an affordable price. ideal for small hotels structures Review Source Similar Products Featured