# ShipRelay Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ShipRelay Software - reviews, pricing plans, popular comparisons to other Order Fulfillment products and more. Source: https://www.capterra.com/p/10014168/ShipRelay --- # ShipRelay Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ShipRelay ## What is ShipRelay? As pioneers of turn-key scale with full control, we empower our clients to run their e-commerce operations as if they owned the infrastructure. Our software is not just a tool; it's an extension of your business. You can manage, customize, and personalize every aspect of your shipping and fulfillment process, all while benefiting from our expertise and innovative solutions. ## What is ShipRelay used for? [Inventory Management](https://www.capterra.com/inventory-management-software/)[Shipping](https://www.capterra.com/shipping-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $499 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ShipRelay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://shiprelay.com&name=ShipRelay) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ShipRelay 1.0 (3) VS. [4.2 (2,041)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price $499 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 1.7 (3) Ease Of Use 4.0 (1,997) Value For Money 1.0 (3) Value For Money 3.9 (1,587) Customer Service 1.0 (3) Customer Service 3.8 (1,691) ## ShipRelay alternatives [4.3 (89)](https://www.capterra.com/p/166930/ShipHero/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (49)](https://www.capterra.com/p/161551/Propago/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (504)](https://www.capterra.com/p/78431/inFlow-Inventory/reviews/) Starting price $186.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (11)](https://www.capterra.com/p/144276/Shipedge/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Order Management 1.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Returns Management 1.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and facilitate returns of products sold For eCommerce 1.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Intended to be used by online stores Order Tracking 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track orders throughout the fulfillment process Alerts/Notifications 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Reports 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports ShipRelay 36 features Outsource and manage third party logistics Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage customer orders that cannot be filled immediately due to out-of-stock items Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Alter the layout and content of reports Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Manage order deliveries until they are received by the customers Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Intended to be used by online stores Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Group and package individual but related items as one package set Access software remotely via mobile devices Manage and support multiple locations Manage the process of receiving, preparing, and delivering orders for goods/products Manage and track customer orders for goods, investments, or any other purchases Send / receive, process, and execute orders Track orders throughout the fulfillment process Create, send, and track purchase orders and their statuses Receive data and information in real time Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track and facilitate returns of products sold Search and filter data across systems to locate required information by entering keywords or certain criteria Calculation of shipment price based on size, weight, route, timeframe, and carrier. The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Integrates with shipping services Checkout of online store Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Manage and track operations and inventory within warehouses Get Advice We can help you find the software with the features you need. Features 2.3 (3) 2.3 Based on 3 reviews ## Pricing Value for money 1.0 (3) Flex $499.00 Usage Based,Per Month It includes: - No Minimums - Real-time Rates in Cart - Advanced Reporting - Return Functionality - 0 – 500 shipments Silver $899.00 Usage Based,Per Month It includes: - No Minimums - Real-time Rates in Cart - Advanced Reporting - Return Functionality - 501 – 1,500 shipments Gold $1,499 Usage Based,Per Month It includes: - No Minimums - Real-time Rates in Cart - Advanced Reporting - Return Functionality - 1501 – 2,500 shipments Platinum $1,999 It includes: - No Minimums - Real-time Rates in Cart - Advanced Reporting - Return Functionality Value for money 1.0 (3) 1.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.0 (3) 1.0 Based on 3 reviews ## User reviews Overall rating 1.0 Based on 3 reviews Filter by rating 5(0) 4(0) 3(0) 2(0) 1(3) Mentioned topic Sorted by most recent DA Danielle A. COO Apparel & Fashion ### "Felt like a worst-case scenario" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 24, 2026 We started with ShipRelay after a strong reference, and at first things ran smoothly. Unfortunately, we began running into customer complaints, inbound inventory and supply shipments marked “delivered” and signed for by warehouse staff that we were later told were not received and were not reflected in inventory, and processing delays. We also struggled with communication from one of the \[sensitive content hidden\], which often felt dismissive and made working through issues more difficult. When we decided to move on, it was weeks before our inventory shipped, and we were also billed for preparation and exit fees that were substantially higher than we expected based on prior rates. Despite repeated requests, we did not receive clear documentation explaining those amounts. We also were told we would be billed for onboarding charges that had not been agreed to or invoiced at the time of onboarding months previously. As founders, the entire exit process felt like a worst-case scenario and created significant stress and disruption for our business, and we want others to be aware of our experience when making fulfillment decisions. Pros We found Shiprelay helpful and supportive at first. Connecting our Shopify store to the app was pretty simple, and \[sensitive content hidden\] was personable and responsive during the sales and onboarding process. Cons As time went by, communication become more difficult, and we started experiencing customer complaints, delays, and inventory receiving and reconciliation issues. When we ended the relationship, it took much longer than we expected to get our inventory back and we struggled to get clear explanations for unexpected charges. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM MARION M. Founder Apparel & Fashion ### "Inventory Damage, Billing Discrepancies, and a Difficult Exit" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 21, 2026 We worked with ShipRelay for approximately 18 months. The onboarding process was fairly smooth, and we initially experienced good customer service and few accuracy/fulfillment issues we were aware of. Over time, however, we experienced increasing customer service, SOP, and communication issues that led us end our business relationship with ShipRelay. Inventory that had been sent in clean, sellable condition was later returned damaged and, in some cases, unsellable. We also identified discrepancies between packing slip quantities and the units physically received during our transfer out. The exit process took over two months, and much of our inventory was unavailable during the holiday sales season as a result. Billing became difficult to reconcile, and included newly introduced charges that had not previously been invoiced. The combined inventory issues, reconciliation discrepancies, and shipment delays created significant financial impact for our business. Once fulfillment was transitioned back in-house, those quality-control issues ceased. Pros Their Shopify integration was fairly straightforward and reliable. During onboarding, the team was responsive and accommodating, and they agreed to support a number of different retailer connections without charging setup fees. Cons We experienced significant issues with inventory condition, customer complaints, inventory counts that did not match reported quantities, billing clarity, and communication. After we ended the partnership, the inventory transfer process extended for weeks and left us without a substantial portion of our inventory during the holiday season. Additional charges were later assessed, and despite repeated requests, we were not provided with clear documentation explaining how those charges were calculated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2026 We take these concerns seriously and provide factual context from the record. Inventory condition: Dispute mishandling caused "damage." Dust bag issues (brittleness, seam failures, creasing) match compostable packaging degradation over time. Requested manufacturer specs, shelf life, storage needs, lot/manufacture dates—none provided. Proposed re-bagging in durable poly; not approved. Offboarding variances: For slip mismatches, requested consolidated variance report (carton ID, slip ref, variances) and preserved cartons confirmation. Reconciliation ongoing; no final report received for verification. Timeline and availability: Closeout during peak holiday season involved manual tasks (one SKU/carton, labeling, palletizing, measurements, docs). In-process items needed approvals and pass-through costs (duties, returns), per agreement. Billing: Charges for documented labor, handling, materials, duties; itemized in portal by invoice/ID. Requested disputed IDs for review; none provided. PL Pablo L. Lead Software engineer Consumer Goods ### "Not worth the effort, find another alternative" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 22, 2026 Pros Their Shopify integration is decent and generally worked smoothly for syncing inventory which made setup and basic tracking easier Cons Their operations are consistently disorganized. No matter how detailed our SOPs were or how many meetings we held to align on procedures, Execution rarely matched what was agreed to once work actually began. We repeatedly had to re-explain the same requirements, monitor issues that shouldn’t have required oversight, and step in to correct mistakes. It created ongoing delays, extra internal workload, and a lack of confidence that returns were being handled accurately without constant follow-up. We also struggled with inconsistent guidance from \[sensitive content hidden\] . When we asked for clarity on standard procedures, the answers were often vague, and when we implemented SOPs based on that direction, we were later told those steps weren’t standard. This made it difficult to set expectations and created avoidable backtracking. On top of that, the communication style in those exchanges sometimes made it harder to resolve issues efficiently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 29, 2026 We have been a partner since 2021. Pablo is a newer employee who requested complex packing changes during peak season, which unfortunately resulted in some errors. Retraining processes in Q4 is challenging, and many 3PLs would have deferred such requests until Q1. When informed that their request for additional labor and a more complex Returns SOP, including tasks like "weight this" and "measure that," would not be free, as these are outside our standard return workflows, Pablo objected. They also question misdelivered returns, as if we can control carrier performance. While we value our partnership, we feel unfairly scrutinized by someone with unrealistic expectations for a 3PL. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)