# Zipchat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zipchat the right Chatbot solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10014211/Zipchat/reviews --- Zipchat 4.8 (26) [View alternatives](https://www.capterra.com/p/10014211/Zipchat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zipchat Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews Tomáš P CEOCosmetics, 11 - 50 employeesUsed the software for: Less than 6 months. “Zipchat is good value for money, flexible setup, and very solid performance for an AI chat tool.“ February 10, 2026 nb noureddine b ceoRetail, Self-employedUsed the software for: Less than 6 months. “Occasionally misunderstands complex queries.“ June 24, 2025 JM Jason M CEOHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “Saved me so much time and money as I was going to build out my own agent but no longer need to after discovering that it literally does everything that I wanted to build right out of the box.“ August 21, 2025 JM Jason M CEOHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “Speed and ease of training... less than 15 min and the chat results were remarkable.“ August 21, 2025 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tomáš P. CEO Cosmetics Used the software for: Less than 6 months ### "Great AI chatbot for complex products and real use cases" February 10, 2026 5.0 Overall, our experience with Zipchat has been very positive. We use it to help customers navigate a complex product assortment and answer repetitive questions without overloading our support team. The chatbot improves the customer experience while saving time internally, and the flexibility of the tool makes it suitable even for more demanding use cases. Pros The level of control and customization. Being able to fully prompt the chatbot, adjust answers, and fine-tune its behavior directly in the admin is the biggest advantage. It allows us to keep the chat aligned with our brand voice and real product expertise, which is essential in a professional e-commerce environment. Zipchat is good value for money, flexible setup, and very solid performance for an AI chat tool. The product is easy to integrate into the website, works reliably, and gives us much more control than most competing solutions. Customer support has been responsive and helpful when needed. Cons It’s not a “set it and forget it” tool if you want the best results, but that also comes with the benefit of flexibility. Switched from [Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) We switched because we needed more flexibility and control over how the chatbot behaves and responds. While Smartsupp worked as a basic solution, it was more limited when it came to prompt customization, fine-tuning answers, and adapting the chatbot to our specific product knowledge and brand tone. Zipchat gave us more control through its admin and prompting options, which is essential for us when working with complex products and customer guidance. It simply fits better into our workflow and long-term needs. Review Source AV AJ V. CEO Education Management Used the software for: Less than 6 months ### "I Recomment ZipChat" May 1, 2025 4.0 Does exactly what it says it does. We recommend it and will continue our use with probably some additions with our other businesses. Pros Ease of setup and use. Support is quick and helpful. It works like it says it does. Cons I would have given ZipChat a 5 star, however had a little difficulty reaching someone to signup and get started. Nothing outrageous but did have a little trouble there. And I would like the knowledge base build out a little more with more specific instructions for various use cases. Reason for choosing Zipchat Ease of use, ease of setup, features, and price. Switched from [My LiveChat](https://www.capterra.com/p/120249/My-LiveChat/) Ease of use, ease of setup, features, and price. Review Source BO Bimpe O. email marketer Marketing and Advertising Used the software for: Less than 6 months ### "Zipchat Usage" August 8, 2025 5.0 Pros Great customer support and helpful suggestions for workarounds regarding their features. Always a pleasant interaction Cons not much. I think sometimes their integrations feel quite limited even when trying to use zapier. I also wish they could automate send and had more of workflow functionality. Review Source MD Mattia D. E-commerce Office Assistant Apparel & Fashion Used the software for: Less than 6 months ### "Feedback on Zipchat: pros, cons, and overall experience" October 31, 2025 5.0 Zipchat has truly revolutionized the way we work! It handles customer interactions quickly and accurately, saving a lot of time for the colleague who used to manage the live chat. Now our team can focus on other important tasks and be more productive overall. Pros I like that it can respond accurately and promptly, and that it is possible to intervene when the response is not what you want or correct. It is also very important that it can send an email to the site owner when Zipchat does not know how to respond. The site's user interface is also excellent. Cons I find that at the moment there is nothing that doesn't work and that I don't like, as the software is constantly evolving and the support is excellent. Review Source David M. CEO Retail Used the software for: Less than 6 months ### "Simple and Powerful Tool to Boost Conversions and Customer Experience" July 18, 2025 5.0 Zipchat has helped us streamline customer communication in a way that feels personal and efficient. It has boosted our recovery of abandoned carts and improved our post-sale experience. On top of that, their support team is responsive and helpful. It’s a tool we’ll continue using and building on. Pros It’s super easy to set up and integrates seamlessly with our Shopify store. We’ve especially loved the WhatsApp automation features — abandoned cart recovery and post-purchase flows work great. The bot feels natural and has helped us maintain a personal tone with our customers while saving time and increasing conversions. Cons While the interface is user-friendly, we’ve hit a few limitations when trying to build more complex automations. It would also be helpful to have more advanced customer behavior segmentation options to fine-tune our flows. Review Source JL Joseph L. Managing Director Food & Beverages Used the software for: I used a free trial ### "Very happy with my ZipChat experience, especially after speaking with their CS!" July 1, 2025 5.0 Overall, it's been very positive for me. So much so that I want to be a part of it and help this company grow! Pros It's easy to use, it's easy implement and most of all, it's effective. The backend is quite simple for now, but that's because they've cut out all the irrelevant functions and they're only showing what's most important. Customer service was great also! Cons Limits to things like # of lines in AI training instructions, pages, replies, etc. but I get it. They have to manage and for the replies, well that's how they generate revenue! (Hopefully this will decrease as they gain more users). Good news is CS can help increase some of it (within reason) if you need it so that's appreciated. Review Source Joris A. Manager Marketing and Sales Building Materials Used the software for: 1-2 years ### "Excellent chatbot from an excellent company" August 19, 2025 5.0 Pros Great chat tool, created by a company that strives to make the product more comprehensive and better every day. Cons In the beginning, there was no option to have a chat taken over by a human, but now that works well too. Review Source FF Federico F. e-commerce manager Retail Used the software for: Less than 6 months ### "An outstanding app for saving time." October 10, 2025 5.0 Overall, the experience is extremely positive. For a small team managing two e-commerce sites, it’s incredibly useful to save so much time by not having to respond to customers and being able to focus on other tasks. A truly excellent use of AI. Pros Zipchat provides extremely accurate customer service regarding the products on our two websites, offering advice just as we would ourselves and carefully reading all the information. The ability to “teach” the system how to respond is an added value. Cons In some situations, it tends to get a bit imaginative in its responses, but only when there’s very little information available and only in rare cases. It would be interesting to have an alert system for incoming messages to monitor performance and step in manually when needed. Review Source JM Jason M. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Expectations FAR exceeded... Results = REMARKABLE" August 21, 2025 5.0 Saved me so much time and money as I was going to build out my own agent but no longer need to after discovering that it literally does everything that I wanted to build right out of the box. Support is great too. Pros Speed and ease of training... less than 15 min and the chat results were remarkable. Updating the knowledge base is super easy. The automations lead to more sales. Cons Nothing found yet... its over delivering on my expectations. Well, maybe the instructions on getting tracking integrated into my site... too developer focused and not consumer focused. Review Source SM Steven M. Owner Retail Used the software for: Less than 6 months ### "Reliable Chatbot With Great Value and Solid Support" August 22, 2025 5.0 Zipchat has been a reliable solution for streamlining customer communication. It balances affordability with essential features, making it a strong option for small to mid-sized businesses. While not the most advanced tool in the market, it gets the job done well and is backed by a support team that actually cares. Pros What I liked most about Zipchat is the value for money. It delivers strong chatbot functionality without being overpriced. The interface is easy to use, reports are clear, and the automation saves a lot of manual effort. Customer support has been responsive and helpful whenever I’ve had questions. Cons The customization options for chat design and advanced reporting could be improved. Some features feel a bit basic compared to higher-end platforms. Review Source VR Verified Reviewer CEO Retail Used the software for: Less than 6 months ### "Ottima chat la consiglio vivamente" August 19, 2025 5.0 Esperienza super positiva e \[CONTENUTO SENSIBILE\] è stato veramente utile nella configurazione e nella spiegazione sull'utilizzo. Pros Sono molto contento del servizio di chat e con integrazione con whatsapp con intelligenza artificiale è davvero top fantastica! Cons Davvero tutto fatto bene non saprei dire nessuna nota negativa. Consiglio vivamente questa chat e sono estremamente soddisfatto Switched from [Oct8ne](https://www.capterra.com/p/10013302/Oct8ne/) molto piu intuitiva e utile da utilizzare. Review Source nB noureddine B. ceo Retail Used the software for: Less than 6 months ### "Smart, Fast, and Reliable – Great Chatbot for Growing Teams" June 24, 2025 4.0 Zipchat has made a noticeable difference in how we interact with site visitors. It’s intuitive to use, and the AI handles most conversations well. I’ve seen an increase in engagement and fewer missed opportunities compared to when we relied only on human agents. While there’s room for improvement—especially around data insights and personalization—the tool is a solid value for small to medium-sized businesses Pros The AI chatbot responds quickly and intelligently. Easy to set up and customize for my website. Great for engaging visitors and capturing leads automatically. Helpful integrations with CRM tools. Cons Limited analytics in the basic plan. Some advanced customization requires coding knowledge. Occasionally misunderstands complex queries. Review Source DL Duccio L. Imprenditore Health, Wellness and Fitness Used the software for: 6-12 months ### "veloce, preciso e affidabile" October 30, 2024 5.0 E' un servizio di chatbot eccezionale! La qualità dell'interazione è incredibile: la velocità di risposta e la fluidità delle conversazioni lo rendono uno strumento ideale per chi cerca un supporto rapido e intuitivo. Funziona perfettamente fornendo risposte pertinenti e dettagliate. Anche l'interfaccia è semplice e immediata, ideale per qualsiasi tipo di utente. Consiglierei ZipChat a chiunque cerchi un servizio chatbot affidabile e professionale! Pros Funziona perfettamente, senza intoppi, e sembra davvero capire le richieste Cons secondo me le proactive chats dovrebbero avere la possibilità di essere integrate nelle pagine direttamente con uno script Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) volevo un chatbot IA semplice e veloce da usare per il customer care Review Source MG Maurizio G. libero professionista Cosmetics Used the software for: 6-12 months ### "AI stupefacente e molto veloce nel rispondere" November 18, 2024 5.0 Sicuramente esperienza positiva. Sicuramente un prodotto da consigliare Pros Facilità di integrazione nel proprio sito. Le risposte fornite da AI sono sorprendenti e fornite molto velocemente. E' incredibile come risponda in maniera adeguata anche a domande non pertinenti al sito, purtroppo c'è gente che fornisce domande stupide per divertimento Cons Francamente non ho riscontrato punti negativi del prodotto Review Source CT Cesare T. DEVELOPMENT MANAGER Consumer Goods Used the software for: Less than 6 months ### "Very good product and support" August 4, 2025 5.0 Pros Ottimo prodotto e servizio, \[nascosto contenuto sensibile\] è stato sempre disponibile e di aiuto per qualsiasi necessità, consiglio il prodotto.. Review Source GC Guido C. Freelance Computer Hardware Used the software for: Less than 6 months ### "ZipChat x AK Informatica - Un aiuto incredibile" November 1, 2024 4.0 Ho trovato il tool come un ottimo strumento integrativo all'ecommerce, semplice da usare e ottimale per il supporto pre-sale. Pros la personalizzazione del prompt è l'opzione che veramente da la svolta. Il limite dei caratteri aiuta ad ottimizzare ulteriormente l'efficienza e la capacità dell'assistente virtuale. Cons La gestione della knowledge base poco gestibile e difficile da tenere organizzata. Mi piacerebbe in futuro avere più opzioni di personalizzazione e controllo. Review Source SS Sanae S. Founder Retail Used the software for: Less than 6 months ### "Very pleased" November 10, 2023 5.0 Very happy with the choice for Zipchat. At first we didn't know if it would make a difference. But it's a real must-have. Pros It cuts down the amount of emails we were receiving. Some simple questions, can be found on the website, but we still received a lot of e-mails. Now, our e-mails are reduced. Cons Only missing the option to interfere in the chat with the customer. Review Source MT Michael T. CMO Health, Wellness and Fitness Used the software for: Less than 6 months ### "So far the best tried" October 15, 2023 5.0 Great! I have great expectations about what they are building. Pros We tried a few apps before finding ZipChat. All of them had a really limited understanding of our business, resulting in embarrassment from me about the kind of replies. Zipchat is able to get the full context and to speak to customers with emphaty Cons Users can’t checkout in the chatbot. This feature would be really useful Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing Zipchat The quality of the chat was much higher. Review Source Response from Zipchat October 16, 2023 Thank you very much for your review. We are doing our best to build a product without any competition. Our tech team is shipping features at light speed, I'm sure you'll like what we are building. BT Billel T. CEO Retail Used the software for: Less than 6 months ### "Efficient and User-Friendly with Room for Growth" November 6, 2023 5.0 Pros appreciate Zipchat's ease of configuration and the ability to add pages to optimize the chatbot experience. It's particularly effective for engaging with my French-speaking audience, which is crucial for my business. Cons While Zipchat has many strengths, it lacks certain features that could enhance its utility. For instance, the absence of a mobile app to receive instant notifications when a client needs assistance is notable. Additionally, the platform could benefit from an option to allow manual responses immediatly when the chatbot cannot handle specific queries effectively. Lastly, the chatbot button functionality could be improved by adding predefined options for common customer inquiries, such as order tracking or information on new products. Review Source Andrea C. SDR Security and Investigations Used the software for: I used a free trial ### "Zipchat Review" November 11, 2023 5.0 Pros I tried many ai powered chatbot but this one has the best generative answers when it comes to engaging with customers ( Cons At first I hoped they had the ability to takeover the chat with a live agent and I was kinda disappointed when they told me they didn’t have this feature. \[sensitive content hidden\] explained me about the AI only focus. Luckily I trusted him and it works perfect. Review Source NM Nicolo M. Manager Consumer Goods Used the software for: Less than 6 months ### "Best Chat to close clients" October 23, 2023 5.0 I can save money not hiring an additional member in my the team Pros Zip chat is a great tool to add to your ecommerce. It gives you the possibility to have an additional member in your team. Therefore, you get a software that is doing the job of one sales man but with a way lower cost. The chat works great and has the ability to generate sales through the AI. I was doubting at first, however I nned to admit that after 6 months of usage I would never remove it from my ecommerce now. Cons Initially the price, however if you compare to have someone h24 there to chat, makes a lot of sense. Review Source LD Lisa D. I wear all the hats Cosmetics Used the software for: Less than 6 months ### "Just What I Needed" November 8, 2023 5.0 Pros Zipchat chat bot was so easy to install and customize. More importantly, it took over an important role in servicing my customers, so it was one less thing for me to worry about. Highly recommend. Cons Nothing. I have no complaints about this product. Review Source AB Andrea B. CMO Arts and Crafts Used the software for: Less than 6 months ### "L’importanza dell’AI" October 28, 2023 5.0 Pros La coerenza e la precisione delle risposte a supporto del cliente. Cons Forse l’unica cosa il font delle risposte. Una banalità Review Source SS Stephen S. Owner Retail Used the software for: Less than 6 months ### "Great addition to my stores" December 10, 2023 5.0 Great, easy to set up. Have already recommended it to several of my mates Pros \- easy of use - can see the conversion rate and track conversations - can teach the bot using corrections Cons \- It sometimes uses the exact same response twice when the customer is looking for a different answer - It can be obvious that you're speaking to a bot at times Review Source MP Mathilde P. Customer Services assistant Textiles Used the software for: I used a free trial ### "Very helpfull" November 13, 2023 4.0 Pros Very easy to setup and run. Very helpfull for lot of customers requests. Cons A few bugs at first, but quickly resolved Review Source Similar Products Featured ## Related categories [Chatbot](https://www.capterra.com/chatbot-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.