--- title: "Cloud PBX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cloud PBX Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more." source_url: "https://www.capterra.com/p/10014277/Cloud-PBX/" page_type: "product" language: "en" --- # Cloud PBX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cloud PBX ## What is Cloud PBX? Simplify Global Business Communication with One Provider Virtual-Call Cloud PBX is a phone system designed for companies with international operations. Manage headquarters and branches from a single platform: one contract, one invoice, one support team, reducing administrative costs by up to 40%. Built for SMBs and enterprises, our solution delivers all-inclusive pricing with no hidden fees. Every plan includes IVR, call recording, call queues, video conferencing, omnichannel messaging (WhatsApp, SMS, chat), CRM integrations (HubSpot, Salesforce, Zoho, Microsoft Dynamics), and AI-powered voicemail transcription. Work from anywhere with Linkus UC apps for mobile, desktop, and web. Scale effortlessly; add users with one click. Enjoy 24/7 multilingual support and near 100% uptime on Oracle Cloud infrastructure. Connect teams across São Paulo, Zurich, or Singapore with reliable, cost-effective cloud telephony that grows with your business. Request a free 14-day trial today. ## What is Cloud PBX used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CHF24.5 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cloud PBX?[Manage this product listing](https://www.g2.com/products/virtual-call-cloud-pbx/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cloud PBX 5.0 (1) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price CHF24.5 Flat Rate, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.4 (467) Value For Money 5.0 (1) Value For Money 4.3 (308) Customer Service 5.0 (1) Customer Service 4.1 (339) ## Cloud PBX alternatives [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) Highest Rated [HoduPBX](https://www.capterra.com/p/208449/HoduPBX/) [5.0 (22)](https://www.capterra.com/p/208449/HoduPBX/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208449/HoduPBX/) [EasyPBX](https://www.capterra.com/p/182721/EasyPBX/) [4.8 (10)](https://www.capterra.com/p/182721/EasyPBX/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182721/EasyPBX/) ## FAQs about Cloud PBX Overview ### What company size and specific industries is Cloud PBX built for? Cloud PBX is designed for SMBs and enterprises with headquarters and branches across Europe, Latin America, North America, and the Pacific. It fits organizations that need a single provider for global communications and simpler administration, especially those operating across multiple regions rather than in a specific industry. Features and Usability ### What are the key features of Cloud PBX? Cloud PBX offers call routing, automatic call distribution, IVR, queue management, ring groups, and call transfer for handling inbound calls. It also includes call recording, call monitoring, call reporting, real-time analytics, voicemail, fax management, SMS messaging, video conferencing, mobile access, and role-based permissions. Pricing ### How much does it cost and what fees or limitations are included? Cloud PBX starts at CHF 24.5 per month for the Starter plan, with up to 5 users, 1 IVR, and free incoming and internal calls. Business costs CHF 73.5 monthly for up to 15 users, and Premium is CHF 147 monthly for up to 30 users. A free trial is available. Integrations ### Which third-party tools and platforms does Cloud PBX integrate with? Cloud PBX integrates with 10 third-party tools and platforms, including communication and productivity apps like Microsoft Teams, Microsoft 365, Google Workspace, and WhatsApp, plus business systems such as HubSpot CRM, Salesforce Platform, Zoho CRM, Zoho Desk, Bitrix24, and Odoo. Getting Started and Support ### What training and onboarding options does Cloud PBX offer? Cloud PBX provides documentation for training and onboarding. Documentation gives teams written reference material for reviewing setup steps, checking feature details, and supporting self-paced learning. No other training formats are listed in the catalog data for this product. Getting Started and Support ### What customer support options does Cloud PBX offer? Cloud PBX provides email/help desk support, a FAQ/forum, and a knowledge base. These options give users multiple ways to find answers or submit questions, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 181 Cloud PBX reviews Capterra data shows that buyers of Cloud PBX rank the following features as their top priorities: - **Call Routing** (**59%** of reviewers rated this feature as critical) - **Communication Management** (**52%**) - **Caller ID** (**45%**) Cloud PBX supports all three of the features reviewers rate most highly: **Call Routing**, **Communication Management**, and **Caller ID**. Together, these capabilities help businesses direct calls to the right people faster, manage conversations across channels more effectively, and give teams the context they need before answering, allowing teams to improve response times and deliver more consistent customer service. Call Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Communication Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Voice Mail 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Mobile Access 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Automatic Call Distribution 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Real-Time Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time Cloud PBX 26 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automatic Call Distribution: Distribute/route/connect calls - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Customizable Reports: Alter the layout and content of reports - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Updates: Receive system updates as soon as any changes are made - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial [View pricing plan details](https://www.capterra.com/p/10014277/Cloud-PBX/pricing/) Cloud PBX Starter CHF24.50 Flat Rate,Per Month It includes: - Users included - Call forwarding - voicemail - Rung Groups - Mobile App - BLF - DND - IVR Cloud PBX Business CHF73.50 Flat Rate,Per Month It includes: - Users included - Call forwarding - voicemail - Rung Groups - Mobile App - BLF - DND - IVR - call queue Cloud PBX Premium CHF147.00 Flat Rate,Per Month It includes: - Users included - Call forwarding - voicemail - Rung Groups - Mobile App - BLF - DND - IVR - call queue - Fax Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ Odoo](https://www.capterra.com/p/135618/Odoo/) ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DT Dominik T. Treuhand Insurance ### "Sehr zufrieden mit Cloud PBX" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 30, 2023 Super Eigenschaften und einfach zu bedienen Pros Die Cloud PBX ist einfach und schnell zu bedienen. Cons Mir fällt hierzu gerade nichts ein, da ich mit allem zufrieden bin. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 3, 2024 Vielen Dank für Ihren Kommentar. Es freut uns zu hören, dass wir unseren Auftrag erfüllen: Unternehmen bei der Verbesserung ihrer Kommunikation zu helfen. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.