--- title: "MEXX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MEXX Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more." source_url: "https://www.capterra.com/p/10014301/MEXX/" page_type: "product" language: "en" --- # MEXX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) MEXX ## What is MEXX? O MEXX integra e gerencia em um única solução todos os canais, setores e níveis de suporte do seu negócio, tornando a gestão de atendimento unificada e facilitando o atendimento dos seus clientes. De forma colaborativa em todos os níveis, desde o atendimento até a gestão financeira operacional, apresenta resoluções de forma mais rápida e com melhor qualidade do atendimento para agentes e gestores. ## What is MEXX used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$129 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MEXX?[Manage this product listing](https://www.g2.com/products/mexx/claim_requests/new?auto=true) ## MEXX Overview Updated September 2026 AI summary MEXX enables organizations of all sizes to manage and personalize customer communications across multiple channels, including email, SMS, chat, and social media. Its features cover interaction tracking, customer history, reporting, and compliance, with options for interactive content, feedback management, and integration through APIs. MEXX is available as a web-based and cloud solution, including Android support. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MEXX 0.0 VS. [### WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting Price R$129 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (16,466) Value For Money 0.0 (0) Value For Money 4.7 (11,516) Customer Service 0.0 (0) Customer Service 4.3 (10,729) ## MEXX alternatives [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180348/Viber/) [Telegram](https://www.capterra.com/p/180347/Telegram/) [4.7 (6,437)](https://www.capterra.com/p/180347/Telegram/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180347/Telegram/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Text Request](https://www.capterra.com/p/167015/Text-Request/) [4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Starting price $47.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/167015/Text-Request/) ## FAQs about MEXX Overview ### What company size and specific industries is MEXX built for? MEXX is designed for businesses of all sizes that need customer service and customer success tools, with a focus on teams managing client relationships and support operations across any industry. Features and Usability ### What are the key features of MEXX? MEXX offers multi-channel communication tools including email management, SMS messaging, chat/messaging, and social media integration. It also includes customer database and customer history records, activity dashboard reporting, alerts/notifications, feedback management, surveys, knowledge base management, personalization, and third-party integrations. Integrations ### Which third-party tools and platforms does MEXX integrate with? MEXX integrates with GLPI and Redmine for IT service management and issue tracking. These built-in connections cover the core third-party platforms listed in the catalog and give MEXX support for linking help desk and project workflows across both tools. Getting Started and Support ### What training and onboarding options does MEXX offer? MEXX provides live online sessions, webinars, documentation, and videos. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for teams learning the product and checking setup steps as needed. Getting Started and Support ### What customer support options does MEXX offer? MEXX offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users several ways to find answers or reach support quickly. No reviewer feedback about support experience is available, so support quality, response times, and helpfulness cannot be assessed here. ## Features AI summary Based on 4,384 Virtual Assistant reviews Capterra data shows that buyers of customer communications management software rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) MEXX supports all three of the features reviewers value most: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Combined, these capabilities give teams a way to connect with customers through text and chat while managing conversations across multiple channels, helping businesses respond faster, maintain consistent communication, and improve the overall customer experience. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Batch Communications Send messages, notifications, or documents to an entire customer base at the same time Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes MEXX 28 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Chat/Messaging: Communicate using direct chat or messages within the system - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Personalization: Adjust communications based on previous interactions or personal preferences - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Support: Supports various video file formats - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities --- Get Advice We can help you find the software with the features you need. ## Pricing Plano Experience R$129.00 Per User,Per Month ## Integrations [ Redmine](https://www.capterra.com/p/212445/Redmine/)[ GLPI](https://www.capterra.com/p/126254/GLPi/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.