# Michelin Connected Fleet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Michelin Connected Fleet the right Fleet Management solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10014311/Michelin-Connected-Fleet/reviews --- Michelin Connected Fleet 3.4 (50) [View alternatives](https://www.capterra.com/p/10014311/Michelin-Connected-Fleet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Michelin Connected Fleet Ease of use 3.7 Customer Service 3.0 ## Pros and Cons in Reviews MU Marcos U Shop foremanAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “It connects you with your team Aunt.“ May 9, 2024 RN Robert N ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “They Changed the program early this year and the program is worse now then it was before the updated program, No training or customer support on the new program, we went months with out the dash cam. Yet they want a 17k cancelation fee.“ March 21, 2025 JW Jennifer W GMUtilities, 2 - 10 employeesUsed the software for: More than 2 years. “The poor guys that work in the support department do the best with the tools they have.“ September 7, 2022 RN Robert N ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Customer service is absolutely awful and the company is virtually unresponsive to any request other than adding more units.“ March 21, 2025 JW Jennifer W GMUtilities, 2 - 10 employeesUsed the software for: More than 2 years. “The features in attendance are great when working.“ September 7, 2022 KEN H PresidentWholesale, 201 - 500 employeesUsed the software for: More than 2 years. “Unethical, deceptive contracts.“ November 22, 2023 JW Jennifer W GMUtilities, 2 - 10 employeesUsed the software for: More than 2 years. “I hate that you have to reach out to support to make employee changes in the software.“ September 7, 2022 ## Showing most helpful reviews Showing 1-25 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lindsay L. Office Manager Computer Networking Used the software for: 2+ years ### "We have been using NexTraq to monitor our tech's locations. " June 14, 2018 4.0 Pros I like the frequent amount of refreshes the screen does. You can also set alerts if a tracker goes into an area where it shouldn't; I.E their house -- it will alert you. Cons The units will occasionally (3 times in the course of 2 years) go bad & need to be returned. Nextraq didn't even send us replacement units until a few days later, which really disrupted our day-to-day ops. Review Source VR Verified Reviewer Co-Owner Construction Used the software for: 2+ years ### "Used to love them" October 15, 2018 4.0 Used to be amazing, don't know if they sold or what but now it's awful. Pros We have used Nextraq since since 2011. Their product and customer service was out of this world in the beginning! I even wrote a recommendation in a publication for them. A few years ago our normal representative was replaced. I can't count how many reps we've had since then. The product itself still works fine, but even just getting some troubleshooting done, a new install, or a billing questioned solved takes an act of Congress. Everytime I speak to my assigned rep, it's like a brand new day and the past 6 weeks of us having issues just doesn't exist. I will never recommend them again. Cons Problems don't get resolved in a timely manner. No one really seems to care if you get helped or not. Review Source RN Robert N. Manager Construction Used the software for: 2+ years ### "The worst GPS and Dash Cam tracking system ever!!!" March 21, 2025 1.0 Customer service is absolutely awful and the company is virtually unresponsive to any request other than adding more units. Contracts auto renew for 3 years unless you mail in termination requests. Pros N/A i have nothing good to say about this product. Cons Overall poor experience. They Changed the program early this year and the program is worse now then it was before the updated program, No training or customer support on the new program, we went months with out the dash cam. Yet they want a 17k cancelation fee. we have switched to a different fleet tracking software due to the complete lack of customer service and the horrible updated program. we have been with them since 12/6/21 They constantly lost service and would have jumps on the tracking that would add miles to the driver day that he did not drive. I still get email updates for service on the vehicles from the old program which has been discontinued for almost a year.. Worst experience ever with a vendor. Review Source Amber S. Vice President Computer Networking Used the software for: 2+ years ### "Good, but not great." July 2, 2018 4.0 Pros I like that I can track where my employees are, and see how long they have been stopped at a job site or if they are currently moving. I also like that you can set certain alerts like speed, excessive braking, etc. Cons Their customer service is not the greatest. The software also sometimes will lag or glitch. You are also not able to receive electronic invoices. Review Source Tommy L. Branch Manager Consumer Services Used the software for: 6-12 months ### "Very very easy to monitor EVERYTHING with my vehicles " February 11, 2019 5.0 Pros I love the fact that at anytime I can check on my vehicles through my computer or phone. I can run a report to see when maintenance is due, vehicle code problems in real time, power loss with vehicle and be notified instantly via email. Cons Had some trouble finding everything, however spending some more time I find out more. Review Source VR Verified Reviewer President Wholesale Used the software for: 2+ years ### "Look elsewhere" November 22, 2023 1.0 Terrible unfortunately. It's a rotating door of reps, expensive and support very inconsistent. Can't wait till my term is up to move onto a different platform Pros GPS tracking (when it works), is acceptable Cons Unethical, deceptive contracts. They do 3-year contract which is typical for the industry, but their fine print allows them change pricing whenever they want. So the "savings" of locking into a 3-year contract vanish because they raise prices multiple times. Meanwhile the sales reps lie straight to your face and say the prices are locked in for the contract length. Stay far, far away from these crooks... Alternatives considered [Geotab](https://www.capterra.com/p/18289/MyGeotab/) Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) I thought Verizon had issues, but in hindsight I wish I never made the change. Review Source JEH John Elias H. IT Specialist Automotive Used the software for: I used a free trial ### "Promising Offerings - Just hope you don't have issues." December 5, 2019 2.0 We are a Canadian company looking to track our vehicles and a dispatch platform. They had good communication and material when pitching it to us. When it came to our specific requirements, such as being able to share tracking information with our customers without having to log in, it was still work in progress. Despite this, they managed to get us on to their trial program and there was an issue with the first tracking unit they sent to us and they sent us a replacement at no cost. It worked well, but it still couldn't meet our requirements so we had decided to move on. We then received an invoice for duties from FedEx as Nextraq failed to indicate in their invoice the unit was a replacement. This issue has yet to be resolved since ending our trial in October and it looks like they have no intention of doing so as they have not responded to our contact attempts as of yet. Pros Great value proposition. Works well when it does. Representatives are friendly. Cons Unexpected fees and slow resolutions. Their interface could use a facelift. Alternatives considered [Onfleet](https://www.capterra.com/p/142633/Onfleet/)[RAM Tracking](https://www.capterra.com/p/144988/RAM-Tracking/)[Azuga Fleet](https://www.capterra.com/p/153228/Azuga-Fleet/)[Elite EXTRA](https://www.capterra.com/p/131389/Elite-EXTRA/)[Zonar](https://www.capterra.com/p/126605/Ground-Traffic-Control/) Reason for choosing Michelin Connected Fleet Though we didn't go with them in the end, their pricing is quite competitive and their application works as long as there are no issues with the hardware. Their customer service prior to stopping the trial was good. As long as they fit your requirements their software should work fine for you. Review Source DB Daniel B. CA Transportation/Trucking/Railroad Used the software for: 2+ years ### "Onerous one sided contracts " June 10, 2024 1.0 Extremely Poor - onerous contracts with no way to exit without huge penalties Pros Nothing, can't get out of the contract fast enough Cons Units regularly faulty Long time to install them Contract extremely onerous and one sided Any excuse to get out of repairing faulty units Review Source Kenny S. Vice President of Operations Environmental Services Used the software for: 2+ years ### "Decent tracking product, very poor E-Log System." August 1, 2018 1.0 None Pros Easy to use web-based interface. Customer Service is actually pretty good at helping and responding. Cons E-Log were horrible. They constantly lost service and would have jumps on the tracking that would add miles to the driver day that he did not drive. Odometer readings were inaccurate and never came close to matching the in cab odometer. A lot of the GPS companies like Nextraq, GPSInsight and probably a few more use all the same junk China hardware. Also they contract installers from nearby larger cities and send them out to you. They do not take time to do these right. We had some where the installer stripped the wire back then electrical taped their wire to it! No Butt Connectors! Review Source DM Doug M. Owner Consumer Services Used the software for: 2+ years ### "Bad product, bad service " March 26, 2019 1.0 They auto renewed when we were asking how to end the contract. We are years beyond the original contract, yet they are demanding us to pay full price for all the remai vehicles because of their @auto renewing” of the cont. Pros Tracking trucks works, but that is the only function that works Cons Dispatch function never worked. They claim it was fixed in 2916, but it wasn’t Review Source JV JOhn V. Owner Used the software for: 2+ years ### "Worst Customer Service On The Planet!" April 18, 2018 1.0 Pros Compared to other products out there like Fleetmatics there is nothing worth considering with this product Cons HORRIBLE CUSTOMER SERVICE EVER! I email my "Personal Business Representative" 9 times and until I was able to locate a general email address and CC I never got a single response. My warehouse manager and I also called him on his personal cell phone and although he answered half of the calls they all required him to call us back with an answer and he NEVER did. Review Source JS Jimmy S. Dir of Fin Construction Used the software for: 2+ years ### "Find Lost / Stolen Vehicles" October 15, 2018 4.0 Pros Our vehicles are some of our main assets and we need to know where they are at all times. This app works 99% of the time for showing us exact locations. It is also great to have speed limit alerts and idling alerts in real time. Cons The speed limit is not always correct... sometimes a driver is on a bridge and the speed limit alert goes off because it thinks they are on the road below the bridge... it is just random when the ping is sent and doesn't seem to recognize the pattern of how the vehicle has been traveling (hence the bridge scenario). I also would prefer to know about idling sooner than 10min (like a 5min of idling ) but 10min is the shortest option. We don't like being locked into 3 year contracts each time we get a new device and are considering switching companies. Review Source KF Keith F. Fleet Manager Warehousing Used the software for: 2+ years ### "Nextraq" February 21, 2020 5.0 Pros User friendly website/ interactive real time vehicle location Ease of use Cons Not being able to delete my own users Cannot change a maintenance alert email address with out clicking on each alert for a chosen vehicle Review Source JG Juan G. Equipment/Facilities Manager Construction Used the software for: 2+ years ### "Equipment Manager " February 21, 2020 5.0 good experience with my NexTrag Manager Pros that update frequently the Software and the service Cons the service and same is above and Software Reason for choosing Michelin Connected Fleet good service Review Source DS Dina S. CEO Construction Used the software for: 2+ years ### "We have had this for 3 years our contract ends Jan 31, 2018. Worst experience ever with a vendor. " January 19, 2018 1.0 0 Cons very expensive for the use. Horrible customer service, I would compare to a gym membership. All over you to sign up crickets when there are issues. Do not take anything on verbale, be sure it actually says in in the contract. Tried to bill for extras, had to prove I was told it was included luckily I had save the email. Was told if unhappy after 30 days I could cancel during webinar, NOT held to 3 year contract. Added a single device they tried to say my contract on the was an additional year until 2019. Had to prove 3 times to 3 different people it was not. Will not note cancellation early Review Source JH Joshua H. IT Admin Biotechnology Used the software for: 6-12 months ### "Keep Track of Your Assets" March 21, 2019 4.0 Pros Great tool for keeping track of company vehicles. You are able to monitor history and speed for each car independently, and you can even choose to be notified when someone is going over the posted speed limit in a company vehicle. Cons Will sometimes get confused when there is a bride over another road, and sent a faulty speeding notification. Review Source MM March M. Used the software for: ### "not a good fit" September 28, 2016 2.0 not user-friendly, customer support did not help, no calls back when I call in. this program is not set up for our industry, so we are now stuck with product that we cannot use. Review Source MU Marcos U. Shop foreman Automotive Used the software for: 1-2 years ### "Simply the Best!" May 9, 2024 5.0 I like Michelin because they make the best tires working for this company and now I was the software. It's a plus Pros It connects you with your team Aunt. Keep you communicating throughout the day. Love it! Cons There's nothing I would say I didn't like but the competitive pricing out there Michelin is top Review Source JW Jennifer W. GM Utilities Used the software for: 2+ years ### "Wish the price matched the product and customer service" September 7, 2022 3.0 Meh. Customer service from the account reps could be better. The poor guys that work in the support department do the best with the tools they have. Pros The features in attendance are great when working. Cons I hate that you have to reach out to support to make employee changes in the software. We can add them, but we can't remove them. Account reps aren't created equal. We gave our first one a gift when she parted with the company. She was attentive and took great care of our account. The second one was indifferent and referred me to support for every request. This most recent one can't even respond to my emails. The app sometimes shows our drivers are somewhere they aren't. It takes several refreshes or sometimes logging out and logging back in to get the correct location. Reason for choosing Michelin Connected Fleet I didn't have a choice. The company we were happy with merged with Nextraq and now we are stuck in a contract. Review Source DB Dave B. Boss Man Construction Used the software for: Less than 6 months ### "Michelin system is awful " May 23, 2024 1.0 This has been the worst experience ever ! Pros Nothing, the entire system is a mess. We can't get out of the 3 year contract we signed with Nextraq Cons We like nothing about this system, the entire system is a mess. We cent get out of the 3 year contract we signed with Nextraq Reason for choosing Michelin Connected Fleet We had no choice michelin bought Nextraq and wont let me out of our contract Review Source VR Verified Reviewer Safety Manager Construction Used the software for: 2+ years ### "Overly basic. Good for infrequent needs" September 16, 2020 3.0 This is a good platform for keeping track of assets with 2x daily check ins. But to exonerate a driver from a not a fault crash, or to get an idea of a driver's safety, this does not help Pros Cost and basic features worked well. The reports generated and sent were visibly appealing and easy to analyze. Cons Very limited function. Not a clear understanding of the G force sensitivity that triggers harsh events. Pings every 30 seconds, so no live information. Review Source BP Brian P. General Manager Construction Used the software for: 2+ years ### "OK Product / Awful Customer Service" June 14, 2019 3.0 Overall poor experience. We still pay for the contracts that we are stuck in and have switched to a different fleet tracking software due to the complete lack of customer service. The software itself is fine other than the fact that the maps do not have the correct speed limits so the speeding/driver reports are virtually useless. Yet another issue that we tried to resolve with them and received no help. Pros Software is pretty user friendly and allowed us to quickly track our fleet. Great for determining which one of our crews can respond quickly to new jobs. Cons Customer service is absolutely awful and the company is virtually unresponsive to any request other than adding more units. Contracts auto renew for 3 years unless you mail in termination requests. An unnecessary, cumbersome process clearly designed to keep you trapped. We mailed in termination requests and received no acknowledgement from NexTraq. They have continued to over bill us for 6+ months. We were finally able to speak with someone after we stopped paying them and she assured that everything would be taken care. Not only have they not corrected the situation, they continue to send aggressive past due bill reminders. Review Source GE Gracie E. HR and Safety Transportation/Trucking/Railroad Used the software for: 2+ years ### "NexTraq is the best in the GPS business" February 17, 2022 5.0 NexTraq is a great service for GPS tracking. I highly recommend using their platform. Pros This software makes it easy to navigate where your drivers are and track their paths. Start and Stop reports are extremely helpful in our business. Cons Some of the reports are a little difficult to read and decipher. Review Source DK Dan K. GPS Coordinator/Dispatcher Construction Used the software for: 2+ years ### "Nextraq GPS Solutions and More" February 21, 2020 4.0 Customer service from account sales person is awesome. Very knowledgeable of the product. Always follows up on questions or situations that she doesn't know the answer to. Pros The user friendly interfaces. Set up of assets and tracking them in the system. Maintenance and safety modules. Cons The biggest issue we have is that you can only run reports in 3 month increments. This doesn't help when doing yearly reporting, then we are printing to Excel and creating our own report. The speed alerts many times ping the wrong speed. We have to manually go and check the speed zones from each link. Reason for choosing Michelin Connected Fleet The over all functionality Review Source VR Verified Reviewer Operations Analyst Mining & Metals Used the software for: 2+ years ### "Great fleet tracking tool" December 12, 2018 4.0 Pros Simple tracking of company fleet. Very accurate location data. Cons Reporting functionality is very limited and not customizable Review Source Similar Products Featured ## Related categories [Fleet Management](https://www.capterra.com/fleet-management-software/)[Route Planning](https://www.capterra.com/route-planning-software/)[GPS Tracking](https://www.capterra.com/gps-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.