--- title: "Item Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Item Software - reviews, pricing plans, popular comparisons to other Warehouse Management products and more." source_url: "https://www.capterra.com/p/10014420/Item/" page_type: "product" language: "en" --- # Item Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Item ## What is Item? Item effortlessly links brands, consumers, warehouses, and logistics, creating a unified, efficient supply chain network. Our suite includes order management (OMS), warehouse management (WMS), inventory control, and return management solutions, ensuring full visibility and streamlined operations. The OMS automates order routing, manages multi-channel sales, and provides real-time updates to speed fulfillment and boost customer satisfaction. The WMS optimizes warehouse workflows—inventory tracking, picking, packing, and shipping—improving accuracy and maximizing storage. Item dynamically assigns tasks and adapts in real time to changing demands for smooth operations. Seamless integration with top retail applications unifies data and workflows. Efficient return management reduces costs while enhancing service. Easily measure KPIs and optimize processes with Item’s customizable, comprehensive solution—elevate your supply chain to meet today’s dynamic market demands. ## What is Item used for? [Warehouse Management](https://www.capterra.com/warehouse-management-software/)[Order Management](https://www.capterra.com/order-management-software/)[Logistics](https://www.capterra.com/logistics-software/) Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $60 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Item alternatives Highest Rated [4.6 (960)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (1,128)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.2 (2,057)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,318)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10014420/Item/alternatives/) ## FAQs about Item Overview ### Which roles and teams benefit most from Item? Item is most used by operations leaders, ecommerce specialists, and business managers who need tighter control over inventory, orders, and fulfillment workflows. ERP managers, system analysts, and software engineers benefit from integrating data across systems, while executives and sales leaders use it to improve visibility, coordination, and operational decision-making. Answer based on 16 reviews Overview ### What company size and industries is Item built for? Item is for SMEs and large e-commerce businesses, with most reviewers coming from small businesses at 75% and logistics and supply chain companies at 62%. It also serves manufacturers, wholesalers, 3PL providers, and transport companies, with additional use in warehousing and consumer goods, each representing 12% of reviewers. Answer based on 16 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Item? Item offers warehouse management, inventory management, order management, and shipping management for logistics operations. It also includes barcoding/RFID, inventory tracking, shipment tracking, billing & invoicing, reporting/analytics, and third-party integrations. Additional features cover purchase order management, returns management, and real-time data. Pricing ### How much does it cost and what fees or limitations are included? Item starts at $200 per month for the Advanced plan, which includes 1 server instance, 1 site, 1,000 free messages, 10GB of data transaction bandwidth, 50GB of cloud storage, and 2 users. The Unlimited plan is $833 per month flat rate, and a free trial is available. Integrations ### Which third-party tools and platforms does Item integrate with? Item integrates with Shopify and connects to Asana, BigCommerce, Buffer, Constant Contact, Easyship, FedEx Ship Manager, FreshBooks, Hootsuite, HubSpot CRM, Mailchimp, Magento Marketplace, NetSuite, PayPal, Pipedrive, QuickBooks, and SPS Commerce. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Item offer? Item provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual step-by-step guidance. Getting Started and Support ### What customer support options does Item offer? Item provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Support coverage is listed across several channels, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 1,917 Warehouse Management reviews Capterra reviewers say these are the warehouse management features buyers care about most: - **Inventory Management** (**65%** of reviewers rated this feature as critical) - **Inventory Tracking** (**63%**) - **Order Management** (**57%**) Item supports all three top-priority features: **Inventory Management**, **Inventory Tracking**, and **Order Management**. Together, these capabilities help businesses keep stock levels accurate, monitor inventory movement in real time, and handle orders more efficiently, allowing teams to improve warehouse accuracy and maintain smoother daily operations. Inventory Management 4.6 (14) 85.71% of 14 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Inventory Tracking 4.4 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Order Management 4.5 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Shipping Management 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Manage and track orders being shipped to customers Shipping Labels 4.6 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Generate or print labels that contain shipping information for packages Order Entry 4.8 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Item 84 features ### All Features - 3PL Management: Outsource and manage third party logistics - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Bills of Material: Material list of manufacturing parts and associated costs - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Cost Management: Manage budgets, track and optimize spending and align capacity to workload demand - Cross Docking: Unload incoming material to outbound vehicles with little or no storage between - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Delivery Management: Manage order deliveries until they are received by the customers - Dispatch Management: Manage sending personnel and resources to a site as needed - Dock Management: Manage all inbound & outbound activities relating to each dock - Document Management: Store, manage, and track all electronic documents in a centralized location - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - For 3PLs: Designed for third-party logistics companies. - For eCommerce: Intended to be used by online stores - For Freight Operations: Intended to be used by freight brokers and logistics companies - Forecasting: Form predictions based on past and present data/trends - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Kitting: Group and package individual but related items as one package set - Label Printing: Process of printing custom labels through various methods. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Logistics Management: Management of the flow of things between point of origin and point of consumption. - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Routing: Set up routing rules that connect sales channels with warehouses to minimize order processing time - Order Tracking: Track orders throughout the fulfillment process - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Picking & Routing: Pick and route items from inventory locations to their designated destinations - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receiving: Manage all receiving processes within a warehouse - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Serial Number Tracking: Track and assign specific serial numbers to products - Shipment Price Calculation: Calculation of shipment price based on size, weight, route, timeframe, and carrier. - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Special Order Management: Manage special order requested by a customer - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Supply Chain Management: Manage the planning and execution of supply chain activities - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Traceability: Track and document the history, application, or location of an item or activity - Transportation Management: Organize and track the physical movement of goods from one location to another - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warehouse Management: Manage and track operations and inventory within warehouses - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks - Yard Management: Track and manage all activities and assets in the yard of a warehouse or distribution center --- Get Advice We can help you find the software with the features you need. Features 4.4 (16) 4.4 Based on 16 reviews ## Pricing Value for money 4.6 (14) Free Trial [View pricing plan details](https://www.capterra.com/p/10014420/Item/pricing/) Essential $60.00 Flat Rate, It includes: - Start with 3 Users - Unlimited sales channels - 1 Site - 10GB/month of free data transaction bandwidth - AI Tokens - Includes 1000 free messages - Includes 10GB of free Cloud Storage - 1 Server instance Advanced $200.00 Per Month It includes: - Start with 2 Users - Unlimited sales channels - Includes 1 Sites - B2B EDI support - AI Tokens - Includes 10GB/month of free data transaction bandwidth - Includes 1000 free messages - Includes 50GB of free Cloud Storage - 1 Server instance Unlimited $833.00 Flat Rate,Per Month It includes: - Unlimited sales channels - 1 Site - 10GB/month of free data transaction bandwidth - Includes 10GB of free Cloud Storage - 1 Server instance - 24/7 Email Support - Unlimited Users Enterprise Plan Call Us It includes: - Unlimited Users - Brand Licensing - Custom Sites - Unlimited Channels - AI Tokens - 3PL Customer Support - Includes 10GB of free Cloud Storage - Live Support - 24/7 Email Support Value for money 4.6 (14) 4.6 Based on 14 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (15) 4.5 Based on 15 reviews ## User reviews Overall rating 4.6 Based on 16 reviews Filter by rating 5(11) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AS ALFREDO S. LEAD Warehousing ### "satisfied working with ITEM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2026 I’ve worked with a few different systems over the years, and I can honestly say implementing Item WMS has made one of the biggest differences in our day-to-day operations. Before the system, a lot of our processes were manual or relied too heavily on paper and spreadsheets. Picking would slow down during peak hours, small errors would turn into bigger problems, and it took too much time to track down inventory discrepancies. Since moving to this WMS, everything feels more controlled and organized. Picking is much more efficient now. The directed pick paths save our team a lot of walking time, and the real-time inventory updates mean we’re not chasing product that isn’t actually there. Order accuracy has noticeably improved, and we’ve seen fewer returns due to picking mistakes. Pros Easy to use, understandable, and takes you step by step. team are there when you need them for a problem and solved the issues. Cons I am satisfied with the system; I think it's the best version so far. Nothing negative to say. and happy working with ITEM. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Carlos M. Director Mexico Logistics and Supply Chain ### "Frantastic, flexible WMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2026 Great! The support team is very responsible and knowledgeable, and the system is robust and stable. Pros It's a very comprehensive system to manage a warehouse. I have used other WMS before but this is much easier to use. Cons I think the learning videos could be better. It's sometimes difficult to learn how to operate the system without asking. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SE Sangeetha E. E-Commerce Specialist Logistics and Supply Chain ### "Efficient WMS with Room for Improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2026 Overall, my experience with Item.com has been positive. It offers reliable warehouse and inventory management features that help streamline daily operations, though there is room for improvement in customization and system performance. Pros User-friendly interface, strong inventory tracking, and smooth order processing that helped streamline daily warehouse operations efficiently. Cons Limited customization options and occasional system lag during peak operations, which can slow down workflows. Switched from [Descartes Sellercloud](https://www.capterra.com/p/160953/SellerCloud/) There is a delay on inventory syn between marketplace. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PJ Prakash J. E-commerce Specialist Logistics and Supply Chain ### "Powerful WMS with Easy Usability but Limited Advanced Customization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2026 Pros What I liked most about Item is its intuitive, easy-to-use interface combined with strong WMS and OMS features. It streamlines warehouse operations, integrates well with other systems, and offers great value for the price while improving efficiency and accuracy. Cons What I liked least about Item was that some advanced features like reporting and analytics felt limited, and the setup and customization required careful attention. Additionally, certain automation and cycle count capabilities weren’t as robust as high-end WMS systems, which can make scaling complex workflows harder without extra tweaks. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Song L. Full-Stack Software Engineer Warehousing ### "Excellent warehouse management tools." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 6, 2026 Overall, it offers a comprehensive set of features and is relatively easy to configure. Highly recommended. Pros Exceptional inventory management capabilities with high integration, enabling comprehensive warehouse oversight. Robust inbound and outbound functions complemented by convenient terminal services. Warehouse management migration is straightforward. Supports BC system integration for seamless PO and SO connectivity. Cons What's lacking is a search function, as some content filtering isn't reflected in real time. The search feature isn't user-friendly for beginners, and the menu is cluttered with numerous items—including both new and legacy functions—making it difficult for some users to distinguish relevant content. Switched from [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) A more professional and powerful inventory management tool is needed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RH Richard H. President Consumer Goods ### "Been using Item.com for a month and it's a game changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2024 I have used many OMS/WMS combo in my days, and Item.com feels like it has the familiarity of the systems we used before whiling having some very advance features like voice notification and having best practices built into it's practice that ensure inventory and fulfillment accuracy. It's got a lot of features packed into a next generation solution that is far more advanced than much more expansive solutions on market. Pros ITEM.COM designed their system to ensure best practice and ultimately accurate order fulfillment and inventory accuracy. Their voice notification feature is a game changer as it tells your warehouse exactly what to do next without them needing to think or having particular experience while doing everything in a way that nothing will be done incorrectly. At first you would expect this to be any other WMS/OMS you have seen out there with regular features with their price point, but once you start using you realize this is the next generate with features all the other software has been missing. Perhaps these features were available before on the 6-7 figure systems, but certainly it's the first time I have had the convenience and it is a game changer. Cons You need to ensure you follow their system for it to work, the patience of going through the process and setting it up correctly will pay dividends but you do need to spend the time to set things up correctly. You should not come into it with the mind set of this being able to help a small portion of your operation, because it works as a whole solution, not individual features. Switched from [ShipOut](https://www.capterra.com/p/218264/ShipOut/) Introduced and Demoed during Prosper Show and was looking to switch from previous system already. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Michael W. VP Sales Logistics and Supply Chain ### "Solid Product for Omnichannel Fulfillment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 February 19, 2024 Pros I use item.com daily in my role as VP sales. It allows me to easily input and/or correct live data around the supply chains of many different clientele. I can easily sort facility to facility, client to client, and even separate operations by title. The system records key data milestones and augments with physical photographs of the operation, which is tremendous for claims management and operations improvement. I can also pull data in a number of ways to spot exceptions. It's an invaluable tool, and one of the best parts is that it spans both RETAIL and direct to consumer (d2c) channels. It's rare to find such an affordable option that includes both. This ecosystem could apply from a small shipper on shopify all the way to a large shipper managing tens of thousands of daily omnichannel transactions across all big box retailers (and b2c tentacles). Cons More visual data analytics would be great. Similar to Microsoft BI. Most reporting is excel based. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Matthew J D. MANAGER Logistics and Supply Chain ### "Collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2024 Pros Access to team to work through all scenarios. Always opportunities to improve operations with weekly discussion and ability to involve developers if needed. Cons Failed to provide a replenishment program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jose Luis Z. Operations Supervisor Logistics and Supply Chain ### "Goodbye paperwork, Hello efficiency: Item WMS streamlines our operations." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2024 While we may be facing, issues and challenges of everyday work life. One thing I can count on our WMS is so easy to use and it works. That is one less thing I have to worry about. that's important to me! Pros Very friendly and easy to use. no complicated non-sense. the Dark theme color is perfect for the vision. Cons the timer sounds when on idle time process. maybe a softer tone would probably be better. other than that, there is no negative things about this program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HJ Harry J. Manager Logistics and Supply Chain ### "Users of feedback " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 6, 2024 Pros Functional and easy to understand and intuitive Cons Functional and easy to understand and intuitive Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10014420/Item/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.