--- title: "Jotform Sign Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Jotform Sign the right PDF solution for you? Explore 216 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10014571/Jotform-Sign/reviews/" page_type: "reviews" language: "en" --- Jotform Sign 4.8 (216) [View alternatives](https://www.capterra.com/p/10014571/Jotform-Sign/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Jotform Sign Ease of use 4.8 Customer Service 4.6 ## Pros and Cons in Reviews SW Susan W Executive DirectorEvents Services, 2 - 10 employeesUsed the software for: 1-2 years. “We are already very integrated with Jotform, and I loved that they offered this service so I didn't need to go out and get yet another service for signing documents.“ April 3, 2025 EL Edward L ManagerFinancial Services, Self-employedUsed the software for: 1-2 years. “Inability to correctly position fields such as signature date and etc on PDF seems to be a nightmare as it is time consuming to click and drag and resize to make them stay where you intend to“ April 22, 2025 AR Asia R OwnerMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “I like the ease of being able to fill in the form fields for forms that are sent on a recurring basis.“ April 2, 2025 AR Asia R OwnerMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes it looks wonky on the completed document because i'm not able to adjust the font and size like i can on AdobeSign.“ April 2, 2025 CB Christie B OWNERNon-Profit Organization Management, Self-employedUsed the software for: 1-2 years. “Its intuitive interface and versatile templates make form creation simple, while integration with various platforms ensures efficient data management and smooth workflow automation.“ June 4, 2024 SW Susan W Executive DirectorEvents Services, 2 - 10 employeesUsed the software for: 1-2 years. “The field auto-detect features aren't the best when uploading a pre-existing PDF.“ April 3, 2025 HS Hailey S Tattoo ArtistFine Art, Self-employedUsed the software for: 1-2 years. “Jotform Sign has changed the way my tattoo clients prepare consent forms and appointment requests dramatically. Since using Jotform Sign, my entire process from booking to day-of consultations has been streamlined, organized, and optimized for efficiency.“ May 7, 2024 PF Pedro F teacherEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “Pricing limitations, limited design customization, complexity for beginners“ April 2, 2025 ## Showing most helpful reviews Showing 1-25 of 216 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cheyanne M. Owner Arts and Crafts Used the software for: I used a free trial ### "Jotform Easy User" June 18, 2025 4.0 Pros Jotform is very easy to understand and navigate. It also gives you step by step tutorial when you first start it which helps me the most. Cons Honestly so far with jotform i haven't found anything that i didn't or dont like about it so far anyways. Review Source Response from Jotform July 24, 2025 Hi Cheyanne, Thanks for your positive review. We're happy to hear that you found our platform easy to use. It's great to know our helpful guides and tutorials were helpful as you got started, we aim to make the onboarding process as smooth as possible. We appreciate your support. Let us know if you have questions or suggestions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. LB Lori B. Transaction Coordinator Real Estate Used the software for: 1-2 years ### "Love it - Game Changer for my business!" March 11, 2025 5.0 Jotform has been a game changer for my business. I set up my intake forms so I can gather all information needed from my clients up front to relieve me of having to ask a gazillion questions later. Pros Very user friendly, great templates to help guide you. Cons Would like to see more stylish templates. Alternatives considered [Cognito Forms](https://www.capterra.com/p/138990/Cognito-Forms/) Reason for choosing Jotform Sign Easier to use if I remember correctly. It's been a while.. Review Source Response from Jotform March 15, 2025 Hi Lori, Thanks for using Jotform. It's great to hear that you find our platform intuitive and that our form templates has been helpful in creating your forms. Let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. AE Audra E. Owner Renewables & Environment Used the software for: Less than 6 months ### "The "Free Trial" isn't worth it" March 26, 2024 2.0 Not impressed, but it did force me to learn to create my own forms in an actual free app. Pros The very first form I created turned out fine. Until I wanted to update the form and it caused nothing but headaches. Cons Hard to update. If you create too many forms, you will be charged. Clients had difficultly using form, in the end caused me more work. The Free Trial is VERY limited. Review Source Response from Jotform May 5, 2024 Hi Audra, Thanks for your feedback, and we're sorry you're having difficulties. We'd like to clarify that forms can be edited anytime and anywhere by simply logging in to your Jotform account, then edit the form you want. In addition to that, any changes on your form will also automatically reflect on the live form, so there's no need to update or re-embed your form manually. Please understand that each of the plans has their own limits. For example, on the Starter (Free) plan, you can only keep 5 active forms at a time. We believe the Starter plan is enough for basic usage. We also have plenty of helpful guides and video tutorials you can find in our User Guide section here: http://www.jotform.com/help/. If you have any questions or if you are still having trouble with your forms, let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. MC Michael C. COO Non-Profit Organization Management Used the software for: 1-2 years ### "It just works" December 17, 2025 5.0 We build a website for our non profit food pantry. We also needed a place were we could have an online application for new volunteers. They fill out the form, we get an email, and the info is attached either pdf or plain text on a second email. Pros Easy Setup with prompts and drop and paste info in to the fields. Its options to build your form from scratch is easy even for a novice. They even keep a record of all submissions for later review even if you delete the email notification. Even though, we use the free version, the prices are reasonable and comes with great service. Cons Using it too much can lead to a paid version, The product just works! No issues so we can say there are No Cons Review Source Response from Jotform December 22, 2025 Hi Michael, Thanks for your nice review. It's great to know our platform makes form creation simple even for beginners, while also keeping the submission accessible for later review. We're glad to hear you find our product reliable and the pricing reasonable. We greatly appreciate your 5-star rating. If you have any questions or share suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help. TB Tiffany B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to set up " July 28, 2025 5.0 Great integration and easy setup. Highly recommend. Helpful to have a form for clients to easily input information and get their signature Pros Great user interface. Easy to navigate. Great integration with Zapier and Google Sheets. Love that it attaches the signed document as a pdf Cons Haven’t figured out how to only receive one email with the attached pdf. Get an email with the pdf, and another without it. Review Source Response from Jotform July 30, 2025 Hi Tiffany, Thanks for your positive review. We're happy to hear that you're enjoying our platform. It's great to hear that the integrations with Zapier and Google Sheets are working well for you, and that the PDF attachments are adding value. About PDF attachment on email, it is not enabled by default, so if you have two email notifications, you can enable the PDF attachment in one of the email notification. Here's a guide: https://www.jotform.com/help/503-how-to-include-submissions-as-pdf-attachment-in-the-email-notifications/. If you have any questions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. MS Michelle S. Owner Retail Used the software for: 1-2 years ### "Jot Form sign Review from Travel Gypsy" March 11, 2025 5.0 I have had great experience with the product so far. Pros How easy it is to utilize the product and features it has Cons Some of the integration portions are a bit difficult to understand Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Reason for choosing Jotform Sign the security and the ease of building forms Review Source Response from Jotform December 22, 2025 Hi Michelle, Thanks for using Jotform. We're glad you find our platform easy to use and that the features are straightforward to work with. It's great to know it helps simplify your tasks and makes managing forms more efficient. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. NS Nicole S. Lead Office Administrator Education Management Used the software for: I used a free trial ### "Great software to get signatures easily" May 29, 2025 5.0 We have only used Jotform Sign on a limited basis but we knew it would work well because use Jotform to generate a lot of our online forms, and parents can sign them from any device so they love it. Pros Collects authentic signatures on online forms rather than relying on a prescribed font digital signature Cons Nothing, it's great! We are trying to digitize things as much as possible as it is sometimes difficult to get signatures back from parents on things like special excursion permission forms. Review Source Response from Jotform November 2, 2025 Hi Nicole, Thanks for your positive review. We're happy to hear that Jotform Sign meets your expectations for collecting authentic signatures and that it works well. Your feedback means a lot to us. Reach out to us if you have questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. JW Janice W. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "excellent lovt" April 6, 2025 5.0 good I haven't had any problems works now Pros it isa nice way to track of daily task and io Cons i need form and not a link. trying to get support assistant is slow Review Source Response from Jotform December 21, 2025 Hi Janice, Thanks for using Jotform. We're happy to hear that our platform helps keep track of your daily tasks and organize your work efficiently. We're happy that it supports your workflow and makes managing information easier. Your positive comment is greatly appreciated. Feel free to reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. GW Gini W. Co owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product for small businesses " March 11, 2025 5.0 Great, easy to use and easy learning curve. Competitive pricing for what you get. Pros I like that it has an app to make mobile use easy. It’s easy to edit and personalize. When a new form come in I’m alerted by email. Cons Form submission is not are not the full form so it’s hard to navigate what was not filled out. Search for a submitted form is nearly impossible. Review Source Response from Jotform March 14, 2025 Hi Gini, Thanks for your positive review. We're happy you like our platform as well as our mobile app. The email alerts are a great way to stay updated, and we're happy they're working well for you. If you want to show empty fields on email, you can turn off Hide Empty Fields option in the Email or Autoresponder. Here's how to navigate this option: https://www.jotform.com/help/256-how-to-hide-empty-fields-on-email-alerts/. If you want to search, add, delete or just manage your submissions, you can do that easily in Tables or Inbox. Check out this guide: https://www.jotform.com/help/269-how-to-view-form-submissions/. Let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Phyllis S. Own Health, Wellness and Fitness Used the software for: I used a free trial ### "New user friendly " August 4, 2025 4.0 I would use it again and I would certainly tell people and recommend it to who ever was looking for ! Pros The fastness it was incredibly quick and painless it also was easy to use to say the least for sure ! Cons Nothing I can even honestly say where I actually had any kind of issues with this jot form at all it's a great one Review Source Response from Jotform November 1, 2025 Hi Phyllis, Thanks for your positive review. We're glad to hear that using Jotform felt quick, painless, and easy. That kind of smooth experience is exactly what we aim to deliver. Your kind words mean a lot to us. Let us know if you have questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. RI Ronny I. Director Entertainment Used the software for: 1-2 years ### "Jotform Apps Rock!" April 6, 2025 5.0 Excellent service, flawless performance for over two years, even with the free membership's extensive options. Pros Setting up forms is straightforward, and the apps install easily on mobile phones. Cons We could do with more flexibility in the App Builder layout Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform Sign It is quite simple to use. The usability is very straightforward, making it easy for anyone to pick up and start using right away with minimal difficulty. Review Source Response from Jotform December 27, 2025 Hi Ronny, Thanks for using Jotform. We're glad to hear that setting up forms and app is straightforward and that the mobile app is easy to install. We're happy that your experience with our platform was seamless. We're grateful for your review. Let us know if you have questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. AZ Anna Z. Life and Career Coach, HR Consultant Professional Training & Coaching Used the software for: 1-2 years ### "Can’t Get Enough of JotForm!" April 3, 2025 5.0 Extremely satisfied…recommend to small business owners all the time! Pros Love JotForm forms—it’s like DocuSign but for free! Also love the functionality of the surveys Cons Sometimes, creating the JotForm forms can be clunky Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing Jotform Sign Biggest bang for your buck when it came to JotForm Sign Review Source Response from Jotform December 22, 2025 Hi Anna, Thanks for using Jotform. We're glad to hear you enjoy using our platform. It's great that the survey tool adds even more value and flexibility to your workflow. Your positive review means a lot to us. Let us know if you have questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. SP Stephanie P. Cosmetologist Cosmetics Used the software for: 2+ years ### "Non confrontational forms signed before appointment " March 19, 2024 5.0 Easy, saves time, automates my business forms digitally and saves them. I always refer to the very first form filled out and can easily access that stored information. Pros Easy to collect signed contracts and policies off site of a business. Cons Some Old phones can’t hit the submit button due to mobile version. Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Jotform Sign Had training from Hunter Donia on how to use best for my business. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Booker](https://www.capterra.com/p/90708/Booker/) Easy and had someone to train me how to use. Would have never been able to learn it by myself. Review Source Response from Jotform May 4, 2024 Hi Stephanie, Thanks for your positive review. We're glad to hear that Jotform makes it easy for you to collect signed contracts and policies off site. If you've experienced issues with your forms, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. MP Maddie P. Tattoo Artist Arts and Crafts Used the software for: 1-2 years ### "Love this app for my tattoo clients paperwork " May 21, 2024 5.0 Overall i feel this product is helpful and very convenient. Pros I love that my clients can sign all my forms and we can keep them electronically. Cons At least 3 or 4 times a month my client will spend 15 mins filling out and signing forms and then they will just be deleted. Not saved as a draft or anything. Its extremely frustrating. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform Sign I needed secure signatures and picture capturing. Review Source Response from Jotform January 4, 2026 Hi Maddie, Thanks for using Jotform. We're glad to hear that having clients sign forms electronically has been valuable for you. It's great to hear that having everything stored digitally has made the process more convenient and efficient for you and your clients. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. JM Juan M. Office Manager Government Administration Used the software for: 1-2 years ### "My Experience" March 20, 2024 5.0 Pros Very easy to use and user friendly. Mobile friendly. Cons I have not had an issue with JotForm thank you. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform Sign I choose this product because it was very user friendly and had other functions that google forms didn't. Switched from [RecTrac](https://www.capterra.com/p/104588/RecTrac/) Very unstable software and too many unused user functions that are not needed, way to pricey. Review Source Response from Jotform May 5, 2024 Hi Juan, Thanks for your nice review. It's great to hear you found our platform intuitive. Feel free to let us know if you have questions via our Contact Us page at https://www.jotform.com/contact/. We'll do our best to help. EL Edward L. Manager Financial Services Used the software for: 1-2 years ### "Pretty good but needs improvement" April 22, 2025 4.0 So far so good. It is intuitive and straightforward to play with and get the job done. Other than the minor glitches as described above Pros The ability to digitally sign PDF forms on the go and not having to pay a lot for it as opposed to other platforms. Cons Inability to correctly position fields such as signature date and etc on PDF seems to be a nightmare as it is time consuming to click and drag and resize to make them stay where you intend to Review Source Response from Jotform July 19, 2025 Hi Edward, Thanks for your positive review. We're glad you find Jotform Sign easy to use. We understand that positioning elements on the PDF can be challenging. As a helpful tip, you can try using Empty Space elements to create gaps, this can make it easier to place other fields exactly where you need them. Give it a try and let us know if you need more help from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. DK Dee K. Over Accounting Used the software for: Less than 6 months ### "Overall solid " April 2, 2025 4.0 My overall experience was pleasant. The product did what it was supposed to do! Pros I liked that it was easy to use for both my clients and I Cons I didn’t like the pricing and the features were grouped for pricing Review Source Response from Jotform December 21, 2025 Hi Dee, Thanks for using Jotform. We're glad to hear that our platform makes things simple and user-friendly for both you and your clients. We're glad the ease of use helps streamline your workflow and keeps the process smooth for everyone involved. Your nice feedback means a lot to us. Let us know if you have questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. TC Tray C. Director Mental Health Care Used the software for: 2+ years ### "Jotform Very useful " March 11, 2025 5.0 My overall experience was great. Templates were easy to follow and redesign. Pros Easy to use. It was easy also for the other person to access. Cons It was very limiting in the amount of signatures on the free version. Review Source Response from Jotform March 14, 2025 Hi Tray, Thanks for your positive review. We're happy to hear that our platform is easy to use for both you and your customers. Currently, our free plan includes 10 monthly signed documents. Feel free to consider upgrading your account to any of the paid plans any time you need higher limits on the pricing page: http://www.jotform.com/pricing/. If you have any questions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. NF Nancy F. Fullstack Developer Information Technology and Services Used the software for: Less than 6 months ### "Jotform Sign easily" March 26, 2025 5.0 my overall experience with jotform sign its nice, it provides u a easy way to collect electronic signatures, u can integrate that with jotform forms , it gives to u even a strong encryption to protect all the data Pros Jotform it easy to use and user friendly, it takes few seconds to sign, u can integrate it with jotform forms so u can personalize the fields, u can use it even from phone and its really secure Cons personally atm i didnt find any cons with Jotform Sign Review Source Response from Jotform June 22, 2025 Hi Nancy, Thanks for leaving a positive review. We're delighted to hear that you find our platform easy to use and user-friendly. It's great to know that features like e-signature, app integrations, and strong security are making a positive impact on your experience. We're always working to make Jotform even better, and feedback like yours motivates us to keep improving. We appreciate your support. Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We're here to help. AB Angeleigh B. Owner Construction Used the software for: Less than 6 months ### "Awesome experience " April 2, 2025 5.0 Overall great experience from start to finish. I would highly recommend this product. Pros It was easy to use. I was able to find the forms that I needed and edit them for my specific needs. Cons I didn't have any issues using this product Review Source Response from Jotform January 4, 2026 Hi Angeleigh, Thanks for using Jotform. We're glad to hear that you found our platform easy to use and that editing forms to fit your specific needs worked smoothly. Your positive review means a lot to us. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. JW Jan W. Chief Learning Officer Insurance Used the software for: 2+ years ### "Terrific, customizable tool!" March 19, 2024 5.0 One of my favorite tools! As I said before, the addition of Jotform Sign to the Jotform platform has expanded our use of it. And the price is so reasonable! Pros I am SO glad someone told me about Jotform! Our clients and agents are spread around the country, and most of what we accomplish happens virtually. I've been using Jotform for a number of different forms, and when they added Jotform sign, I was able to expand our use of it because we can track the signature received, making contracts complete. Cons It can be difficult to find answers to specific questions. I'd appreciate a live rep availability through a chat box. Review Source Response from Jotform May 4, 2024 Hi Jan, Thanks for leaving a positive rating. We're thrilled that Jotform Sign have been instrumental in streamlining your virtual processes and contract completion. For questions or suggestions, we offer 24/7 support through our Support Forum. You can send your questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. You can also search for answers to your questions in the forum at https://www.jotform.com/answers/. Your questions might already have been addressed in related tickets. JV John V. Office Manager Non-Profit Organization Management Used the software for: 2+ years ### "Jotform Sign is great addition to Jotform" April 29, 2024 5.0 We enjoy our use of jotform as a whole and are always impressed with the features they add. Jotform Sign seemed like a major addition and they executed it well. This form for example, won't let me submit and isn't telling me why, and that would NEVER happen if it was based on jotform's platform. Capterra gets zero stars, Jotform gets ten. Pros The form building features of jotform have always been an integral part of much of our work, especially the conditional logic within the forms. Adding a legally compliant signature feature was a very welcome update. Cons They do push us to try Jotform Enterprise occasionally and it is extremely our of our budget. Our older forms with encrypted submission data is not compatible with Jotform Sign, but it is a reasonable incompatibility. Review Source Response from Jotform May 5, 2024 Hi John, Thanks for your review. We're glad you find our features, especially the legally compliant signature feature, valuable for your work. Unfortunately, Form Encryption is incompatible with Jotform Sign, so you will have to disable one before you can use the other. If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. KI Kalin I. CEO Accounting Used the software for: 2+ years ### "Perfect tool for collecting leads" June 5, 2024 5.0 Pros Great and easy way of creating and managing forms. Very flexible and fast for setting up. Great customization options. Cons For integration with other systems is not as easy as I thought. But generally is a great help! Reason for choosing Jotform Sign Most other forms do not offer such flexibility and that many possibilities like Jotform. Review Source Response from Jotform December 27, 2025 Hi Kalin, Thanks for using Jotform. We're grateful for your positive review. It's great to know that creating and managing forms feels straightforward and that the flexibility and customization options are helping you set things up quickly. We're happy it supports your workflow so efficiently. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. MH Marlana H. TRIO EOC Program Director Education Management Used the software for: 2+ years ### "Simple and Effective" May 21, 2024 4.0 Overall, the experience has been positive. We are happy with the product and would recommend it to others. Pros Jotform is not difficult to set up or use. It does the job. The ability to customize forms is a bonus. Cons We haven't accessed all of the features yet. Accessing tutorials about the different features from the screen that you're working on would be helpful. Review Source Response from Jotform June 1, 2024 Hi Marlana, Thanks for your positive review. We're happy to hear you find our platform easy to use. Check out this link to explore our user guides to learn how to use our platform and get all of your questions answered: https://www.jotform.com/help/. If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. HP Heather P. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Jotform Makes Customer Engagement Easy" March 19, 2024 5.0 Pros We love that Jotform is customizable, that we can authenticate users, and the ease of use. We also love how Jotform makes sales easier for both us and our customers. Cons If conducting a survey, limiting the amount of responses is a drag. Review Source Response from Jotform May 4, 2024 Hi Heather, Thanks for your nice review. We're delighted that you appreciate Jotform's customization options, and ease of use. It's fantastic to hear that our platform is making sales processes smoother for both you and your customers. If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. 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