# Verint Case Management Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Verint Case Management Software - reviews, pricing plans, popular comparisons to other Government products and more.

Source: https://www.capterra.com/p/10014622/Verint-Case-Management

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# 

 Verint Case Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

Verint Case Management

## What is Verint Case Management?

Verint Case Management helps you automate processes, empower employees, and manage unpredictability. Key case management capabilities include advanced queuing and routing, SLA management and parallel processes. It provides a sophisticated integration framework that allows you to create a single pane of glass for agents to view data across applications. The application listens for events in the interaction and customer history to anticipate what the employee needs next and adjusts the application data accordingly.

## What is Verint Case Management used for?

[Government](https://www.capterra.com/government-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

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Negative

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Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Verint Case Management

0.0

VS.

[3.9 (80)](https://www.capterra.com/p/201678/Permitting-and-Licensing/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

3.8 (73)

Value For Money

0.0 (0)

Value For Money

3.8 (61)

Customer Service

0.0 (0)

Customer Service

3.8 (72)

## Verint Case Management alternatives

Highest Rated

[4.8 (18)](https://www.capterra.com/p/184923/idtPlans-Review/reviews/)

Starting price

$1500.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (249)](https://www.capterra.com/p/137206/Caspio/reviews/)

Starting price

$540.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.0 (5)](https://www.capterra.com/p/276943/OpenGov-Procurement/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Customizable Forms

Customize contracts and forms to collect specific information

Document Management

Store, manage, and track all electronic documents in a centralized location

For Government

Intended to be used by governmental agencies

Self Service Portal

Online portal through which end users can access the system, manage tasks, or obtain information

Third-Party Integrations

Set up connections to third-party platforms to improve business processes

Verint Case Management 7 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Customize contracts and forms to collect specific information

Store, manage, and track all electronic documents in a centralized location

Intended to be used by governmental agencies

Online portal through which end users can access the system, manage tasks, or obtain information

Set up connections to third-party platforms to improve business processes

Create, design and manage workflows for repetitive tasks

## Pricing

### Starting price

Contact vendor  
for pricing

Free trial  
not available

## Integrations

[

Verint Knowledge Management](https://www.capterra.com/p/229388/Verint-Knowledge-Management/)

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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