# Shopmanager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shopmanager the right Auto Dealer solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10014845/Shopmanager/reviews --- Shopmanager 4.9 (14) [View alternatives](https://www.capterra.com/p/10014845/Shopmanager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Shopmanager Ease of use 4.6 Customer Service 5.0 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Michael D. Owner Automotive Used the software for: 6-12 months ### "Reviewing shop manager" August 19, 2024 5.0 Overall I like where it is heading and once the bugs are worked out it will be a great product. Pros I like that when everything is working it is pretty easy to use. Cons I wish it had a few more features to help the business, like hiding part numbers and real time number on what jobs make. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing Shopmanager Pricing was much better and customer service Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) wanted something more professional on the Sales Orders Review Source JB Juli B. Assistant to Everyone Automotive Used the software for: Less than 6 months ### "Shopmanager Review" August 19, 2024 5.0 So far it seems that it will be a good tool once I know it more. Pros I'm just now learning the Shopmanager system. It seems a little complicated at first but makes sense the more you are in it. Cons There are some bugs that still need to be worked out, but the team is very helpful and assists us with any issues. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Quickbooks POS was not the system we needed for what we do. Review Source LR Lane R. Fabricator Automotive Used the software for: 6-12 months ### "Like it but don’t love it" August 12, 2024 3.0 It has been a nice system and if it could keep up with the amount of work we produce it would be a really good system. Pros I like how everything is stored in one system and easily accessible. Cons When in the system it will kick you out of a work order you are in and when trying to save notes or anything in a work order it will not save and make you write it all over again. Review Source BY Brian Y. Visa Consulting Specialist Legal Services Used the software for: 2+ years ### "Following our inventory fleet in consulting." February 13, 2026 5.0 Being a specialist, good transportation is central. I use this to manage our fleet. It has an average value-wise but the lead management tools require improvements. Pros The vehicle listing facility is excellent in keeping our consulting fleet in a clean inventory, which will enable us to easily monitor the details of all cars. Cons The management tools on the website are also very cumbersome when we have to update on the statuses within a short time and customer care is very slow in responding to us. Review Source CB Christine B. Office Manager Automotive Used the software for: 6-12 months ### "Offroad Addiction Office Manager" August 13, 2024 5.0 Shop manager is a new software and with new software's you have possible issues that need to be tweaked. Well, I have never met a team of guys that work tirelessly to make sure we are taken care of. I would easily recommend this software to any shop. Pros I like that the app allows us to access info for customers tickets basically anywhere. My techs can bring the info up on their phones and update to the sales counter. I also like that the system is easy to use not complicated at all. Cons There is one aspect I wish was working right now and that is the bill pay feature, I do know that the software is bringing updated daily and will soon be able to let me access the bill pay feature. \[sensitive content hidden\] do an amazing job helping us at a moment's notice and are always working hard to take care of any questions and concerns. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Did not offer the accessibility for our techs to be able to communicate to our sales department Review Source PC Paul C. General Manager Automotive Used the software for: 2+ years ### "Modernized our tint business!" December 14, 2023 5.0 I cannot imagine doing this business without Shop Manager. It really has allowed us to focus on the bigger picture of the business knowing the smaller details and daily management are all handled and accessible from anywhere. Pros Shopmanager allowed us to update several antiquated processes in our business. Giving us workorders, invoicing, customers and their history, products, staff, payroll and much more into one easy to use program. Cons We have been with Shopmanager since the beginning, so there were growing pains. Such as bugs, server issues and features not properly working after updates, however the team was always responsive when issues arose and communicated well whenever a fix might take more than just a few minutes. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We needed a software catered to our type of business instaed of trying to cater ourselves to the software. Quickbooks is great for the accounting but just way too complex for the daily management of this type of business. Review Source RW Russell W. Sales manager Automotive Used the software for: 6-12 months ### "Shop manager app " August 16, 2024 5.0 Using shop manager has been great, customer support was helpful with the transition of our shop to the new manager app. Pros The customer service has been outstanding! Cons Just the transition of learning a new system Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) The ease of having everything in one place. Review Source HB Haley B. Assistant Sales Manager Automotive Used the software for: 1-2 years ### "Shop Manager App" December 4, 2023 5.0 I have had a very positive experience with Shop Manager since we started using it. Pros The ease of being able to learn everything quickly. The system is fairly simple and easy to use. Cons There were a few issues at first but most of those have already been worked out. The Company over this App is always there to help if there are any issues. That by itself makes a huge difference. Switched from [SBS Vendor Management](https://www.capterra.com/p/169286/Vendor-Management/) Our other software went out of business. Review Source CF Clinton F. Sales Automotive Used the software for: 2+ years ### "ShopManager Review" December 5, 2023 5.0 Pros It has really streamlined our customer intake and job tracking. Anyone in the company can take a look at the Job Board and know exactly what is going on at the shop or what is scheduled to come in. Cons Since we have been using ShopManager through out development there were small issues or functions that did not work initially but those have all been worked out as new updates have come out. Review Source NS Nick S. Store Manager Automotive Used the software for: 2+ years ### "Game Changer" December 1, 2023 5.0 Pros There's finally a system customized to our needs and far better than Quickbooks. Cons Not much to dislike. Our company help build the system which did take a while. Well worth it. Review Source JY Johnny Y. Technician Automotive Used the software for: 2+ years ### "Always improving " December 18, 2023 5.0 Pros Shopmanager is getting to be one of the most complete CRMs out there for our industry. Even has payroll built in. Cons Its been a bit glitchy switching from pc to android to iphone at times. Review Source DO Dave O. Manager Retail Used the software for: 2+ years ### "Productivity " December 4, 2023 5.0 Pros Enables us to service our customers work orders and invoicing while integrating payroll tracking. Cons Quickbooks interface has been somewhat glitchy. Review Source FM FEDERICO M. SELF Automotive Used the software for: 2+ years ### "GREAT PROGRAM" December 4, 2023 5.0 GREA..IT HAS BEEN EVOLVING SINCE WE STARTED USING Pros EVERYTHING YOU NEED IS THERE.CONTACTS PRICING Cons UPDATES AND THE FACT YOU HAVE TO REFRESH SO MUCH Review Source mP monroe P. MGR Automotive Used the software for: 1-2 years ### "Shop Manager App" December 4, 2023 5.0 Pros Very simple and easy to use. Email and text features are very handy. Cons There are few pop up when entering a customers address and when checking out a customer that could be addressed. 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