--- title: "Automatic Chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Automatic Chat Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10015058/Automatic-Chat/" page_type: "product" language: "en" --- # Automatic Chat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Automatic Chat ## What is Automatic Chat? Automatic Chat is the leading conversational AI platform for creating custom AI Chatbots trained on your data! No programming knowledge required. Train on PDFs, Website URLs, .txt files, Youtube Links, Notion Documents, custom Q&A, Google Docs, or track your data with Live Spreadsheet Tracking, Collect emails, get user insights on what they want, and have the AI increase your average order value by recommending and upselling products the customer wouldn't have otherwise found! When users have questions that have already been answered by the FAQ, no more precious time will be spent answering questions, or unempathetically redirecting them to read an article on your help center, the AI will instead respond as a human would, empathetically and helpfully. And If the AI doesn't understand? It is self-aware enough to hand it off to a human and collect email information so that a real human can reach out and help resolve the ticket. ## What is Automatic Chat used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Automatic Chat?[Manage this product listing](https://www.g2.com/products/automatic-chat/claim_requests/new?auto=true) ## Automatic Chat Overview Updated August 2026 AI summary Automatic Chat provides small and midsize businesses with AI-powered chatbot capabilities for customer support, sales, and marketing. It features automated responses, natural language processing, multi-language support, and intent recognition, all accessible via cloud-based deployment. Customizable workflows, proactive chat, and lead capture help teams automate interactions and guide users, with no coding required. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Automatic Chat 5.0 (2) VS. [### ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting Price $9 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.7 (402) Value For Money 5.0 (2) Value For Money 4.3 (351) Customer Service 5.0 (2) Customer Service 4.0 (327) ## Automatic Chat alternatives [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [Zipchat](https://www.capterra.com/p/10014211/Zipchat/) [4.8 (26)](https://www.capterra.com/p/10014211/Zipchat/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10014211/Zipchat/) ## FAQs about Automatic Chat Overview ### What company size and specific industries is Automatic Chat built for? Automatic Chat is designed for e-commerce companies of any size, especially businesses with large product catalogs and many product pages. It fits online retailers that need help with upselling, guiding shoppers to the right products, and handling customer support during the buying process. Features and Usability ### What are the key features of Automatic Chat? Automatic Chat offers chatbot and automated responses for customer support, sales, and marketing. It includes intent recognition, language detection, natural language processing, and multi-language support, plus contextual guidance and query suggestions. Additional features include chat transcripts, reporting/analytics, lead capture, proactive chat, and workflow automation. Getting Started and Support ### What training and onboarding options does Automatic Chat offer? Automatic Chat provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced walkthroughs for reviewing features and steps. Getting Started and Support ### What customer support options does Automatic Chat offer? Automatic Chat provides email/help desk, FAQ/forum, and chat support. These channels give users direct contact and self-service options, but no reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Automatic Chat supports all three features that reviewers identify as most important: **Automated Responses**, **Language Detection**, and **Natural Language Processing**. Together, these capabilities help businesses respond faster, understand user language more accurately, and deliver more relevant conversations, allowing teams to improve customer support and handle more interactions with less manual work. Automated Responses 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Language Detection 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify different languages Natural Language Processing 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Customer Support 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Code-free Development 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Transcripts/Chat History 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Automatic Chat 21 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Intent Recognition: Helps understand a user's intentions/actions - Language Detection: Identify different languages - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Query Suggestions: See options for potential search queries within the system - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version Basic (Yearly) $9.00 Flat Rate,Per Month Standard (Yearly) $29.00 Flat Rate,Per Month Premium (Yearly) $99.00 Flat Rate,Per Month Business (Yearly) $349.00 Flat Rate,Per Month Enterprise (Yearly) $699.00 Flat Rate,Per Month Custom Contact Vendor for Pricing Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TW Tom W. Head of MyViewpoint Financial Services ### "Book a call and see for yourself. It is that good. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2024 Surprisingly amazing considering what I'd been quoted by other firms. I expected this to be a watered down product that wouldn't be able to do what it can. What we got was a platform that enabled us to create an incredibly powerful tool that our staff and clients will utilise for support needs 24/7. This was done from a standing start in under three months. My recommendation to anyone looking at this sort of tech should book a call and see it in action for yourself. You will be impressed I assure you. Pros It's a simple, intuitive platform that helps you create genuinely incredible bots, all powered by the latest language models. From the first meeting with the Automatic Chat team, I knew I was in good hands. They'd built a small scale demo, showed me how they built that, and then what it would cost to run. It all felt too good to be true, but it genuinely is incredible. Haseab is on call for any help you may need, and is super helpful if you run into issues. Cons Cannot think of any that come to mind at all. Alternatives considered [GPT-4](https://www.capterra.com/p/10009335/GPT-4/) Reasons for choosing Automatic Chat our own GPT wasn't feasible for our clients to access, and two other firms quoted £40,000 for a bot that I built singlehandedly using Automatic.chat for $50/month Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Founder Information Technology and Services ### "The Best AI Chatbot Platform I've Ever Used." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2024 10/10. Would highly recommend to anyone in the market interested in integrating the latest technologies into their services. Pros \- Took me 2 minutes to make a fully functional AI chatbot for my website - Customer support responds to all my emails very quickly - Easy to use interface - Easy to install on my website Cons \- Needs more integrations. Wish I could connect it to WhatsApp to respond to my customers on there. Alternatives considered [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) Reasons for choosing Automatic Chat Product was far superior. Customer support was excellent. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.