--- title: "In-Telecom Cloud DX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about In-Telecom Cloud DX Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more." source_url: "https://www.capterra.com/p/10015089/In-Telecom-Cloud-DX/" page_type: "product" language: "en" --- # In-Telecom Cloud DX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) In-Telecom Cloud DX ## What is In-Telecom Cloud DX? Elevate your sales and service departments with In-Telecom Cloud DX's AI-infused call tracking software, offering you real-time analytics, alerts, and invaluable insights. Sales and support functions form the lifeblood of any organization, ushering in new opportunities and nurturing crucial client relationships. But the key question remains: How can you enhance this pivotal experience? In-Telecom Cloud DX emerges as the answer, a state-of-the-art communications intelligence platform powered by ## What is In-Telecom Cloud DX used for? [Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $995 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for In-Telecom Cloud DX?[Manage this product listing](https://www.g2.com/products/itc-cloud-cx/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### In-Telecom Cloud DX 0.0 VS. [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price $995 Other, Per Month Starting Price $239 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (364) Value For Money 0.0 (0) Value For Money 4.5 (349) Customer Service 0.0 (0) Customer Service 4.5 (345) ## In-Telecom Cloud DX alternatives Highest Rated [800.com](https://www.capterra.com/p/208208/800-com/) [4.7 (364)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208208/800-com/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) [smrtPhone](https://www.capterra.com/p/255357/smrtPhone/) [4.7 (67)](https://www.capterra.com/p/255357/smrtPhone/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/255357/smrtPhone/) ## FAQs about In-Telecom Cloud DX Overview ### What company size and specific industries is In-Telecom Cloud DX built for? In-Telecom Cloud DX is designed for dealerships in the automotive, RV, motorcycle, boat, and marine sectors. It fits businesses operating in vehicle and recreational sales, especially organizations that need communications tools tailored to dealership environments across these specialized industries. Features and Usability ### What are the key features of In-Telecom Cloud DX? In-Telecom Cloud DX offers call center management tools such as automatic call distribution, call routing, IVR, call transfer, call monitoring, and call recording. It also includes CRM, lead capture, lead qualification, campaign management, real-time analytics, reporting & statistics, and third-party integrations for tracking calls and campaign results. Pricing ### How much does it cost and what fees or limitations are included? In-Telecom Cloud DX starts at $995 per month, with pricing based on vehicles sold monthly. The plan includes all lines recorded, SMS/MMS-enabled local and mobile app lines, auto-attendant, CRM integration, call recording, DMS integration, and dynamic number insertion. No free trial or additional fees are listed. Getting Started and Support ### What training and onboarding options does In-Telecom Cloud DX offer? In-Telecom Cloud DX provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, live presentations, written reference materials, and self-paced video learning for teams getting started with the product. Getting Started and Support ### What customer support options does In-Telecom Cloud DX offer? In-Telecom Cloud DX provides Email/Help Desk, Phone Support, and 24/7 Live Rep support. These channels give users direct ways to contact support at any time, but no reviewer feedback is available here to describe response speed, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 899 Call Tracking reviews Capterra data shows that buyers of call tracking software rank the following features as their top priorities: - **Call Routing** (**54%** of reviewers rated this feature as critical) - **Call Center Management** (**51%**) - **Call Tracking Metrics** (**46%**) In-Telecom Cloud DX supports all three of the features reviewers rate most important: **Call Routing**, **Call Center Management**, and **Call Tracking Metrics**. Together, these capabilities help businesses direct calls to the right teams, manage call center activity more effectively, and monitor performance through detailed tracking data, allowing teams to improve response handling and make better service decisions. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls In-Telecom Cloud DX 37 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10015089/In-Telecom-Cloud-DX/pricing/) In-Telecom Cloud DX $995.00 Other,Per Month It includes: - Unlimited Call Tracking conversation analytics keyword and sentence library for real-time alerts for Sales and Service calls. - Unlimited minutes - Unlimited call tracking - Dynamic Number Insertion (DNI) - No overage charges - ITC DX Mobile app calls recorded and integrated with CRM - Unlimited click-to-call minutes - Call recording for variable and fixed operation departments - Record and track by department and extension - CRM integration for all inbound and outbound calls - Real-time alerts on missed opportunities - Return on investment report on marketing spend - View and listen to live calls with manager override - All lines are recorded - All local & mobile app lines are SMS/MMS enabled - Enterprise and store-level reporting - Auto-attendant - DMS integration (CDK and DealerBuilt) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.