--- title: "HeyGen Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HeyGen Software - reviews, pricing plans, popular comparisons to other AI Video Generator products and more." source_url: "https://www.capterra.com/p/10015133/HeyGen/" page_type: "product" language: "en" --- # HeyGen Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HeyGen ## What is HeyGen? HeyGen is a cloud-based AI video creation platform that generates complete videos from text, images, audio, PDFs, or slide decks. No camera, crew, or editing experience is needed. Teams use it to produce marketing videos, training content, sales materials, and internal communications entirely from a browser. Core features include AI avatar generation with customizable expressions and gestures, a Video Agent that builds full videos from a single prompt, voice cloning, screen recording with auto-captions, and a Brand System that pulls logo, colors, and fonts from a company URL. Videos can be translated into 175+ languages with lip-synced dubbing, and scripts can be edited without re-recording. HeyGen is suited for marketers, learning and development teams, sales teams, agencies, and enterprise organizations. It serves individual creators through Fortune 100 companies across 196 countries. ## What is HeyGen used for? [AI Video Generator](https://www.capterra.com/ai-video-generator-software/)[Video Making](https://www.capterra.com/video-making-software/)[Text-To-Speech](https://www.capterra.com/text-to-speech-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 319 user reviews Reviews sentiment Positive 96% Neutral 1% Negative 4% Pros & cons Intuitive and efficient workflow Accessible and modern platform design High and inflexible pricing structure Starting price $29 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Generative AI / 2025 - Video Making / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HeyGen?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.heygen.com/&name=HeyGen) Rating Breakdown 4.7 +− Features4.6 Value for Money4.4 Ease of Use4.7 Customer Service4.6 Rating Breakdown 4.7 Features4.6 Value for Money4.4 Ease of Use4.7 Customer Service4.6 ## HeyGen Reviewers Verdict Updated September 2026 AI summary - HeyGen is well suited for small businesses and teams needing quick, professional video content, especially for marketing and training. - Users most consistently value its intuitive interface, rapid avatar video creation, and accessible editing tools that require no advanced skills. - It delivers practical day-to-day benefits by enabling fast, efficient production of realistic, customizable videos without traditional filming. - Buyers report negative points such as high and sometimes inflexible pricing, processing delays, and occasional customer support frustrations. - It fits organizations focused on scalable, easy video creation, but may not satisfy those needing advanced editing, lower costs, or highly responsive support. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HeyGen 4.7 (319) VS. [4.7 (264)](https://www.capterra.com/p/182240/Vyond/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $58 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (319) Ease Of Use 4.6 (7,702) Value For Money 4.4 (256) Value For Money 4.4 (7,584) Customer Service 4.6 (227) Customer Service 4.6 (7,326) ## HeyGen alternatives [5.0 (1)](https://www.capterra.com/p/10018659/Artlist/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [VideoExpress](https://www.capterra.com/p/10019949/VideoExpress/) [4.7 (7,702)](https://www.capterra.com/p/10019949/VideoExpress/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10019949/VideoExpress/) [Synthesia](https://www.capterra.com/p/198045/Enact/) [4.6 (314)](https://www.capterra.com/p/198045/Enact/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198045/Enact/) Highest Rated [AKOOL](https://www.capterra.com/p/10013539/Akool/) [5.0 (21)](https://www.capterra.com/p/10013539/Akool/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10013539/Akool/) ## FAQs about HeyGen Overview ### What problems does HeyGen solve? HeyGen solves slow, expensive video production, repeated retakes, and the need to appear on camera for every update. Marketing teams, educators, coaches, agencies, and solo creators use it to turn scripts into realistic avatar videos, localize content into multiple languages, and keep training, social, product, and presentation videos consistent. Answer based on 277 reviews Overview ### Which roles and teams benefit most from HeyGen? HeyGen benefits executives, founders, and business owners who need fast, polished video content for marketing, sales, and company messaging. Creative teams, including designers, editors, and content creators, use it to produce branded videos efficiently, while educators, professors, and trainers rely on it for scalable instructional and presentation content. Answer based on 318 reviews Overview ### What company size and industries is HeyGen built for? HeyGen is built primarily for small businesses, which make up 90% of reviewers, with Marketing and Advertising leading at 11%. It also serves Enterprise users at 7% and midsize companies at 3%, with strong adoption in E-Learning at 8% and Education Management at 7%. Answer based on 318 reviews Features and Usability ### What are the key features of HeyGen? HeyGen includes core video creation tools like avatar video creation, text-to-video, templates, and video editing, with voice cloning and a voice generator for narrated content. Differentiating features include multilingual language options, personalization controls for custom avatars, and natural lip-sync and gesture animation that support training, marketing, and presentation videos. Answer based on 197 reviews Pricing ### How much does it cost and what fees or limitations are included? HeyGen starts at $24/user/month for the Creator plan, billed yearly, with a free version available. Business costs 72/month billed yearly. Creator includes 15 monthly credits and 5-minute videos; Business raises limits to 30 credits, 20-minute videos, 3 seats, and API access. Reviewers often call pricing high for heavy users. Answer based on 91 reviews Integrations ### Which third-party tools and platforms does HeyGen integrate with? HeyGen integrates with Canva for design workflows, ElevenLabs and Revoicer for voice generation, ChatGPT for script support, and video editing tools such as Camtasia and Filmora. Users also mention Adobe Acrobat Reader in related content-prep workflows, showing HeyGen connects with common design, voice, and editing platforms. Answer based on 17 reviews Getting Started and Support ### How easy is it to onboard and train a team on HeyGen? HeyGen is generally quick to onboard, with step-by-step guidance, templates, tutorials, guides, and documentation that help beginners and nontechnical users start fast. Reviewers say simple video creation often takes only minutes, while teams handling custom avatars, advanced tasks, or rollout planning may need more time and clearer onboarding support. Answer based on 33 reviews Features and Usability ### How good is HeyGen for creating avatar videos? HeyGen makes avatar video creation fast and approachable for marketing teams, trainers, and small businesses. Many users like the realistic avatars, simple script-to-video workflow, and multilingual options, though some note lip sync, motion control, and longer videos can still feel unnatural or require extra editing and retries. Answer based on 197 reviews Features ### What features does HeyGen offer and where does it fall short? HeyGen offers AI avatars, voice generation, script writing, translation, and video editing in a beginner-friendly interface. Marketing teams and content creators value the speed and customization, but some users run into bugs, changing feature limits, moderation issues, uneven voice quality on longer scripts, and missing fine control over gestures. Answer based on 64 reviews ## Who uses HeyGen? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and efficient workflow 97% positive reviews out of 77 Most reviewers indicate ease of use enables quick setup, straightforward navigation, and fast content creation. High and inflexible pricing structure 63% negative reviews out of 62 Some reviewers describe pricing as expensive, with limited affordability, rigid plans, and concerns for budget-conscious users. Anonymous User CEO, 51 - 200 employees. "Not only did I pay for months at a premium, but then I paid for an annual account and was charged twice and cannot get customer service and lost my entire account and all of my videos" Accessible and modern platform design 96% positive reviews out of 23 Most reviewers describe the user interface as clean, visually appealing, and simple for all experience levels. Zlatin G. CEO, 1 employee. "Hey Gen boasts an intuitive and user-friendly interface that makes it incredibly easy for anyone to navigate and use. Whether you're tech-savvy or a novice, you'll find the platform to be a breeze to use." Beginner-friendly onboarding resources 95% positive reviews out of 22 Most reviewers report the training and learning curve is minimal, with helpful guides and easy-to-follow tutorials. Michael U. HR, 2 - 10 employees. "I love the facilities provided to take action and learn by doing, it made me feel great with results I have never experienced before using such tool" ## Features Video Creation 4.7 (237) 73.84% of 237 reviewers that rated this feature as important or highly important With HeyGen’s video creation feature, you can easily produce high-quality, realistic videos using customizable avatars and templates. Reviewers appreciate the intuitive interface, fast rendering, and the ability to personalize content for e-learning, ads, and presentations. Natural Language Processing 4.6 (203) 71.92% of 203 reviewers that rated this feature as important or highly important HeyGen’s natural language processing helps you create videos with realistic, human-like voices and accurate lip-sync across multiple languages. Reviewers indicate it produces natural-sounding speech and translations, though some mention occasional robotic tones or pronunciation issues. Video Editing 4.5 (192) 54.17% of 192 reviewers that rated this feature as important or highly important With HeyGen’s video editing tools, you can make quick, precise adjustments to avatars, voices, and layouts. Some reviewers find the editor intuitive and easy for beginners, but note it lacks advanced transitions and animation options compared to professional editing software. Content Generation HeyGen offers fast, intuitive content generation that lets you create engaging videos from text, images, or audio with customizable avatars. Users think it saves significant time, delivers high-quality results, and supports multilingual content, though some want more templates and character options. Voice Generator 4.6 (31) 67.74% of 31 reviewers that rated this feature as important or highly important Generates computer-based voices from text or scripts. Text Analysis 4.7 (25) 76.00% of 25 reviewers that rated this feature as important or highly important Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc HeyGen 12 features Ability to insert animations/transitions HeyGen offers fast, intuitive content generation that lets you create engaging videos from text, images, or audio with customizable avatars. Users think it saves significant time, delivers high-quality results, and supports multilingual content, though some want more templates and character options. Ability to handle large datasets Share, track, and store machine learning models and data. Process of testing an ML algorithm by feeding it training data to learn from HeyGen’s natural language processing helps you create videos with realistic, human-like voices and accurate lip-sync across multiple languages. Reviewers indicate it produces natural-sounding speech and translations, though some mention occasional robotic tones or pronunciation issues. Sample files or documents that could be customized as needed or used as is Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc With HeyGen’s video creation feature, you can easily produce high-quality, realistic videos using customizable avatars and templates. Reviewers appreciate the intuitive interface, fast rendering, and the ability to personalize content for e-learning, ads, and presentations. With HeyGen’s video editing tools, you can make quick, precise adjustments to avatars, voices, and layouts. Some reviewers find the editor intuitive and easy for beginners, but note it lacks advanced transitions and animation options compared to professional editing software. Generating realistic and highly customizable voices for any application. Generates computer-based voices from text or scripts. Get Advice We can help you find the software with the features you need. Features 4.6 (319) 4.6 Based on 319 reviews ## Pricing Value for money 4.4 (256) Free Version [View pricing plan details](https://www.capterra.com/p/10015133/HeyGen/pricing/) Creator $29.00 Flat Rate,Per Month It includes: - Videos Up To 30 Minutes - 1080p Video Export - Extended Avatar IV Video Generation - Fast Video Processing - Unlimited Photo Avatars - Watermark Removal - Voice Cloning - 175+ Languages And Dialects - Credit Rollovers Pro $49.00 Flat Rate,Per Month It includes: - Videos Up To 30 Minutes - 4K Video Export - Extended Avatar IV Video Generation - Faster Video Processing - Unlimited Photo Avatars - Watermark Removal - Customizable Monthly Usage - Edit & Proofread Translation Script - Access To All Advanced AI Models Business $149.00 Per User,Per Month It includes: - 5 Custom Video Avatars - Scale Your Brand And Centralize Assets - SAML/SSO - Centralized Billing - Flexible Top-Up Or Auto-Reload Credits - Add Team Members For $20/Seat/Month - Workspace Collaboration - Video Draft Commenting & Editing - Invites & Team Management - Interactive Video (Quizzes, Links, More) - SCORM Export - LMS Integrations Enterprise Contact vendor for details It includes: - Flexible Video Generation (No Max Duration) - 4K Video Export - Fastest Video Processing - Highest Concurrency - Multi-Workspace Control - Centrally Manage Roles And Access - Enterprise-Grade Security & Privacy - Team Member MFA - Commercial Terms - Priority Customer Support - Enterprise Community Access - Invoice Billing Value for money 4.4 (256) 4.4 Based on 256 reviews ## Integrations [ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Adobe Photoshop](https://www.capterra.com/p/229092/Adobe-Photoshop/)[ Adobe Express](https://www.capterra.com/p/174232/adobe-express/)[ Articulate 360](https://www.capterra.com/p/156978/Articulate-360/)[ Adobe Premiere Pro](https://www.capterra.com/p/233456/Adobe-Premiere-Pro/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (227) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (227) 4.6 Based on 227 reviews ## User reviews Overall rating 4.7 Based on 319 reviews Filter by rating 5(258) 4(47) 3(2) 2(2) 1(10) Mentioned topic Sorted by most recent AH Alvaro H. Develop Internet ### "I don't want to know anything more about this app" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 August 30, 2026 I'm furious. I had over 700 credits and a ton of videos created. I downgraded to the free plan for health reasons, and now I've lost all my credits and can't download my videos. I have to pay again to do it. I don't understand. If I bought credits, I should be able to use them when I can, not when it suits them. It's a disgrace. Besides the numerous problems I had creating videos with Latin American accents instead of Spanish, which were impossible for me to understand, and the constant apologies from the creator for all sorts of design flaws, when I finally had them properly created, I can't download them because the free plan doesn't allow it. It's truly ridiculous. I'm never paying for or using this app again. Pros I didn't like it at all, and I don't want anything to do with this app. I wasted all my time creating videos with a premium plan, and when I switched to the free version because I no longer needed videos, it wouldn't let me download them unless I upgraded. It's a disgrace. Cons Their policy states that you lose everything if you don't renew every month. I feel scammed and cheated. Alternatives considered [Microsoft Visual Studio](https://www.capterra.com/p/80230/microsoft-visual-studio/) Reasons for choosing HeyGen I thought it was better, I was wrong and I wasted time and money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Angelo F. Senior Developer Automotive ### "Reduzi semanas de gravação a algumas horas de produção" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2026 Mudou completamente meu processo de produção. Saí de um fluxo dependente de câmera, iluminação e regravação para um em que o único gargalo é o roteiro. Consigo manter frequência no YouTube e atender as demandas de conteúdo do setor de rastreamento sem travar a agenda, e escalar para vários personagens sem multiplicar o custo. É uma das ferramentas que eu não abriria mão hoje. Pros O que mais me impressionou foi a velocidade. Produzo conteúdo para o setor de rastreamento veicular e para o YouTube, e antes cada vídeo exigia montar cenário, gravar, regravar toda vez que eu errava uma fala e depois editar tudo. No HeyGen eu ajusto o roteiro e o vídeo sai pronto em minutos. Comecei usando meu próprio avatar, que ficou muito convincente — a sincronia labial e a naturalidade da voz surpreendem quem assiste — e hoje já criei outros personagens virtuais para separar minhas linhas de conteúdo, cada um com voz própria. A interface é direta: mesmo quem nunca editou vídeo consegue entregar o primeiro projeto no mesmo dia. Somando o custo de estúdio, equipamento e horas de edição que deixei de gastar, o retorno apareceu logo nos primeiros vídeos. Cons Os créditos acabam mais rápido do que eu gostaria quando o ritmo de publicação aumenta. Em semanas de produção pesada preciso planejar bem o que vai ser gerado para não esbarrar no limite antes do fim do ciclo. Um plano intermediário com mais folga de créditos cairia muito bem para quem publica com frequência. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PA Pam A. Owner Creator Civic & Social Organization ### "Heygen's Customer Support and Finance just took a dive." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 August 6, 2026 Overall their service has gone from okay to good and now it's unacceptable. I don't even want to think about this but I may have to look for another AI video creation platform. Since this technology is still growing and changing, the backend of the company has to stay available for communication and the finance department has to remain open to reimbursing AI mistakes and errors. I don't think customer service or finance can create rigid rules and stick to them when the AI is still learning and making mistakes. Pros HeyGen's Avatar Shots is a great product that 70% of the time gives great results the first time. When the video isn't correct or needs to be regenerated HeyGen was good about reimbursing credits used to regenerage. Cons They recently did an update without notify and preparing their current customers. Avatar Shots wasn't listed on the "home page" and I had to go to the chat help to find how to use the product. Then I was unable to "generate" my video as the system was requiring me to upgrade...I had already upgraded months ago. Then I had over 3,000 credits that I had purchased that they took away and implemented a policy that credits could not be carried over so I lost all but 600 credits. Now, they refuse to refund credits for video shots where words are mispronounced. At first I didn't mind upgrading because they were great to work with, but now it's all about how much money they can get from me. It's too bad because the product is good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WB Wissam B. CEO Hospitality ### "Low Quality and Counter Intuitive" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 4, 2026 Based on my experience, I cannot recommend HeyGen. The concept is promising, but the actual video quality and consistency were simply not good enough for professional use. Pros Nothing at all it is too expensive and it does not do the job well. My appearance and my voice were far from being anything close or accurate. Cons What I liked least was the inconsistency and poor quality of the generated videos. My appearance would change between scenes, especially my hands, which sometimes had random accessories, incorrect details, or even distorted, unnatural looking fingers and hands. Despite repeated attempts to correct the output, the same problems kept occurring. I spent more time trying to fix AI generated mistakes than actually creating usable videos, which made the service frustrating and ultimately not worth paying for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Amaury S. CEO E-Learning ### "The support team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2026 The support team was responsive, professional, and quickly resolved my issue. Highly recommended for creating AI videos. Pros Excellent platform with high-quality avatars and easy-to-use tools. Great platform with impressive avatar quality and powerful AI video tools. The voices, animations, and customization options are excellent, making content creation fast and professional. Highly recommended. Cons The support button or icon could be more visible and easier to find within the platform. Other than that, the overall experience has been excellent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LV Luis V. Account Executive Broadcast Media ### "Creative product that has rough edges." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 16, 2026 HeyGen has brought immense value to someone in the sales industry to create creative assets that help drive sales and keep the relationship with clients. It's not flawless, but its impact on video and image production is just too significant to be hindered by the occasional glitch. I really like the time that it saves me and the neatness of our deliverables. I would suggest using it, but it's still in the process. Pros HeyGen has been a valuable resource for creating compelling video content to serve our ad clients. The AI-generated videos provide a novel method to present campaigns, while the image generation feature has streamlined this brainstorming process for pitches. The layout of the platform is simple enough for even non-technical folks such as myself to easily navigate, and their customer service has been quick to respond to queries as we encounter issues. Cons Sometimes the platform has bugs, such as much slower processing of larger video footage or some produced images not being exactly the tone we had in mind. Security hasn't been an issue to-date, but would like to see more openness around how client data is kept. Another consideration is that, if you are a heavy user, the expenses can mount when budgets are limited, particularly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael U. HR E-Learning ### "Satisfaction approved" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 21, 2026 I would give it 4 Star out of 5 Star I love the facilities provided to take action and learn by doing, it made me feel great with results I have never experienced before using such tool Pros The video creator and the user interface it made me love working with it even knowing I am not a pro when it comes to multimedia presentation Cons The price is to my taste a big handicap for people to stay with it. In many countries the amount charged is much to high and not important enough to make people stay with it . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Wilfried L. CEO Marketing and Advertising ### "Happy Avataring, Excellent AI Video Platform for Fast Scalable Content Creation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 12, 2026 Overall, my experience with HeyGen has been very positive. The platform delivers exactly what we need for scalable AI video production. Avatar creation is simple, videos are easy to generate, and the system works reliably. It has become an important part of our content workflow because it allows us to create high volumes of professional video content quickly and efficiently. Customer support has also been responsive whenever needed. Pros The biggest advantage of HeyGen is how easy it is to create professional AI avatar videos at scale. The avatars look realistic, video generation is fast, and the workflow is very beginner friendly. We use it heavily for marketing, social media content, explainers, and short-form videos. The user interface is clean, rendering is quick, and the platform keeps improving with new features. It saves a huge amount of production time compared to traditional video creation. Cons Some advanced customization options could still improve, especially around fine facial expressions and motion control. Occasionally certain voices or avatar movements can feel slightly repetitive, but overall the quality is very strong and improving rapidly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Hospital & Health Care ### "No Customer Support - I've been a paying customer since they first started, and lost my entire account. " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 6, 2026 Hopefully they'll be responsive to these complaints and I can change my review, but as far as I can tell, it was a terrible, terrible experience, horrible. All of these AI companies have so much control that you can't do anything about it if they just decide to wipe out your account, and no customer service whatsoever. I believe these AI companies are running out of storage space, and instead of telling you, they're just wiping out your accounts, and you really can't do anything about it. Pros As an early adopter, the software worked well until it just stopped and stole or deleted all of my assets. Cons Absolutely no customer service, no way to complain, no way to get a human being. Absolutely nothing I can do. Not only did I pay for months at a premium, but then I paid for an annual account and was charged twice and cannot get customer service and lost my entire account and all of my videos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Matthew F. C. President Information Technology and Services ### "HeyGen Review. A Fast and Scalable Way to Create Professional Videos" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2026 Overall my experience with HeyGen has been very positive. It is a fast and efficient way to create professional looking videos without the need for a full production setup. While there are some limitations with realism and customization the platform delivers strong results especially for marketing training and scalable content. It is a great tool if you value speed and simplicity. Pros What stood out most about HeyGen is how fast and easy it makes video creation. You can take a simple script and turn it into a polished professional looking video in minutes. The AI avatars are impressively realistic and the voice generation is good enough for real business use especially for marketing training and explainer content. The user interface is clean and intuitive which makes it accessible even if you do not have a background in video editing. Everything from script input to scene building feels streamlined and easy to navigate. Another big advantage is how easy it is to scale content. You can quickly create multiple versions of videos for different audiences or languages which is a huge benefit for growing businesses. From a value for money perspective HeyGen can replace a lot of traditional video production costs which makes it a very cost effective solution. The built in writing workflow is also helpful for drafting and refining scripts directly inside the platform. On the security side it feels stable and suitable for professional use. Customer support has been responsive in my experience which adds confidence when using the platform. Cons One of the main downsides is that while the avatars are impressive they can still feel slightly unnatural at times especially in longer videos or with more complex scripts. The realism is good but not perfect which can occasionally break immersion. Customization can also feel somewhat limited depending on what you are trying to achieve. While it is great for quick content creation it is not as flexible as traditional video editing tools for more detailed or creative projects. The pricing can add up quickly if you are producing a high volume of content or need access to more advanced features which may be a consideration for smaller teams. Image generation and visual assets are useful but not as strong as dedicated tools which means you may still need to rely on external platforms for more advanced design work. There can also be a bit of trial and error with the writing and voice delivery to get the tone just right which adds some extra time to the process. Overall it is a powerful platform but still has some limitations when it comes to realism flexibility and advanced creative control. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10015133/HeyGen/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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