# HeyGen Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is HeyGen the right AI Video Generator solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10015133/HeyGen/reviews

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HeyGen

4.7 (309)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of HeyGen

Ease of use

4.7

Customer Service

4.6

## Pros and Cons in Reviews

cR

cesar R

Real Estate AgentReal Estate, 2 - 10 employeesUsed the software for: 6-12 months.

“I like that they keep on innovating and adding features that make it easy to produce content.“

April 2, 2026

KP

Kuppam P

Business AnalystInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years.

“also, the free plan only lets you make three short movies a month, which isn't enough to really test it.“

June 8, 2025

Paulo M

University professorEducation Management, Self-employedUsed the software for: 6-12 months.

“The app is frequently updated, with high production quality and good support for problems or questions.“

August 3, 2025

DI

Dmitry I

FreelancerAnimation, Self-employedUsed the software for: Less than 6 months.

“They would constantly reject your videos for false reasons even if the video consists of ONE word (legal one)“

May 5, 2025

cR

cesar R

Real Estate AgentReal Estate, 2 - 10 employeesUsed the software for: 6-12 months.

“Heygen has been a great product to get content out without having to shoot myself. “

April 2, 2026

Andrea P

Sales ManagerMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: Less than 6 months.

“I do not appreciate the current policy: if you don't have a monthly subscription active, yr avatar can't works into the platform.“

May 1, 2024

YB

Ygor B

EditorMarketing and Advertising, Self-employedUsed the software for: I used a free trial.

“HeyGen has the ability to turn any photo into an animated character, offering various options for customization according to the client's needs.“

April 2, 2024

SG

Sean G

CEOAirlines/Aviation, 2 - 10 employeesUsed the software for: Less than 6 months.

“The processing time on 30 videos is instantaneous, then it moves to 5-6 hours (which is completely unusable). “

January 18, 2025

## Showing most helpful reviews

Showing 1-25 of 309 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jade M.  
Digital Marketing Specialist  
Marketing and Advertising  
Used the software for: Less than 6 months

### "AI video creation made easy "

September 8, 2025

4.0

Overall this is a product that is leading the frontier with ai ugc content. For faceless channels this can be a game changer.

Pros

Realistic digital avatars can be used to produce videos at scale. Multilingual support and fast video creation makes it ideal for e-commerce.

Cons

The avatars still need some work, the voice cloning is noticed, and limited advanced features are lacking.

Review Source

cR

cesar R.  
Real Estate Agent  
Real Estate  
Used the software for: 6-12 months

### "Heygen is the market leader in Avatar creation"

April 2, 2026

5.0

Heygen has been a great product to get content out without having to shoot myself. Video creation is easy and with the video agent, I can create something quick or animation on the fly.

Pros

I like that they keep on innovating and adding features that make it easy to produce content. I actually just got an update earlier today.

Cons

I don't like paying for additional custom avatars as it adds up quick. I'd rather be able to invest more into credits to produce better overall quality content.

Alternatives considered

[Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/)

Reason for choosing HeyGen

The end product looked better for the price available.

Review Source

LR

Luca R.  
IT Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Unstable platform and useless support"

April 2, 2026

1.0

Pros

The user interface is constantly evolving. There are very frequent updates and new features (but it's not certain that this is a positive point if it's not well managed).

Cons

I’m a paying Hygen subscriber and have faced nothing but problems since day one. The platform is unstable, full of bugs, and every update seems to break something new. Latest issue: I spent three days creating an internal training video. After a simple text correction, the new version suddenly included constant keyboard typing sounds throughout the video. The entire project became unusable. The support is completely ineffective. I was passed from one agent to another with no real answers. One agent even told me he couldn’t find anything in their documentation—so I had to send him the link myself to Hygen’s own page explaining that transitions can include special effects like the “typewriter.” That option no longer exists in the interface, meaning it can’t be disabled. The only solution they suggested: start over. Unacceptable for a paid service. Hygen focuses more on self-promotion than on making a stable product. Avoid at all costs

Review Source

AR

Anthony R.  
Design Creator  
Entertainment  
Used the software for: Less than 6 months

### "Hey gen, a solid avatar tool with more room for improvement "

July 7, 2025

4.0

It's a good avatar tool for product videos. One of the best you can get right now but still need more fine tuning on the lip sync as sometimes the lip sync gets off but i have used many lip sync tools and this one is better than many. Just know however it's not perfect but it's headed in the right direction.

Pros

Hey gen has some very realistic avatars. It has one of the best lip sync features i ever seen but despite it being good its not five stars yet but its at least four stars.

Cons

I like how the avatars look realistic in terms of aesthetic and skin tones. So the realism is almost there.

Switched from

[TalkingPhotos](https://www.capterra.com/p/10025052/TalkingPhotos/)

Talking photos had a lot of issues with background when using its avatar feature.

Review Source

VR

Verified Reviewer  
University professor  
Education Management  
Used the software for: 6-12 months

### "Intuitive user experience, quality delivery and good support"

August 3, 2025

5.0

The app is almost always intuitive. I have been using it to create talking avatars from pre-recorded audio and then synchronize the avatars, creating a fluid dialogue.

Pros

The app is frequently updated, with high production quality and good support for problems or questions.

Cons

Sometimes there is a delay in video production, but I believe that the wait has led to good results. There are faster plans available, at a higher cost.

Review Source

VR

Verified Reviewer  
Project Leader  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Changing pricing of a subscription without any communication"

August 7, 2025

1.0

I had been very happy with HeyGen up until now and had signed up for an annual subscription for translation services. Then, out of the blue, without any communication or explanation, the number of translation minutes was reduced overnight. When I signed up for the annual subscription, I was promised “unlimited” minutes, which is why I chose this option. Suddenly, it's limited to 120 minutes per month. When you contact support, they just say they had to change it and are in no way willing to find a good solution. I'm really speechless—I've never experienced such poor treatment of customers anywhere else.

Pros

I had been very happy with HeyGen up until now and had signed up for an annual subscription for translation services

Cons

Then, out of the blue, without any communication or explanation, the number of translation minutes was reduced overnight.

Review Source

KP

Kuppam P.  
Business Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "a new ai studio makes it easy to make videos."

June 8, 2025

5.0

making films for my online store used to take hours and was a pain. that only takes about 30 minutes with heygen's ai studio. there's no need for a camera or other fancy gear for me to make product ads. it helped me post more on tiktok, and now i get more hits. it helps me get things done faster and better.

Pros

heygen's new ai studio is great for quickly making movies. i type a story, choose an avatar, and in minutes i have a video that looks like it was made by a pro. it's cool that i can change how my avatar moves to fit the mood with motion control. lots of voices and more than 100 characters let me make things for my small business that look real. it also works great for social media clips.

Cons

when they say strange words, the lip sync can look a little off. also, the free plan only lets you make three short movies a month, which isn't enough to really test it.

Review Source

CT

Chumrit T.  
Computer Graphic  
Online Media  
Used the software for: 1-2 years

### "Best Software for Lip sync?"

September 17, 2025

5.0

Although this is not 100% perfect for create video or lip syncing but this is the best for it's price and this is the only software I use for my job.

Pros

Easy to use even with their Avatars or my own Avatar. This is the only platform I use to lip sync my Avatar. You can use your own voice or Text to speech in HeyGen itself.

Cons

Video Avatar(Motion) have only 10 seconds and it will loop til the end of your VO or 'Text to speech' voice so ma be your clip will jerk every 10 seconds. Sometimes the Avatar don't follow your prompt but their staff said it's the early stage.

Review Source

MC

MAZA C.  
Consulting  
Consumer Services  
Used the software for: Less than 6 months

### "HeyGen Review"

June 2, 2025

4.0

It is truly beginner friendly, It's perfect for content creation. Makes things go faster and smoother.

Pros

I love how you create a talking avatar and make videos using a realistic human. All you do is type a script and choose your avatar and they have tons to choose from. Perfect for any type of online business. This saves me tons of time

Cons

If you're just a causal user, then it can be quite expensive. When you have to render a video, it can be slow. Some of the Avatar voices sound a little bit robotic.

Review Source

DI

Dmitry I.  
Freelancer  
Animation  
Used the software for: Less than 6 months

### "They keep rejecting videos. Support is ignoring you"

May 5, 2025

2.0

They charge a lot of money for a subscription, but once you would pay they forget about your existence. No support, forget it.

Pros

They provide access to a very Interesting technology, but...

Cons

\- They would constantly reject your videos for false reasons even if the video consists of ONE word (legal one) - Only bots would respond if you contact within their support chat. Ther would be always the same standard reply, after which the dialogue would stop. - There would be no point in appealing a rejection to render a video. Your appeal would never considered on its merits and a problem would not be resolved

Review Source

bT

bermet T.  
Director  
Marketing and Advertising  
Used the software for: I used a free trial

### "Make your life easier with HeyGen!"

January 26, 2024

5.0

Overall, the Hey Gen presents a dynamic landscape with both opportunities and challenges. As technology continues to evolve, it's crucial to strike a balance between leveraging AI for efficiency and creativity while preserving the unique contributions that human editors bring to the field.

Pros

Exploring video editing Hey Gen has been an exciting journey, presenting a myriad of opportunities to enhance efficiency and creativity in content production. The seamless integration of artificial intelligence into video editing processes not only streamlines mundane tasks but also opens up innovative possibilities for storytelling and visual expression. The potential for automating repetitive tasks, improving precision, and introducing novel effects has the potential to redefine the landscape of video creation. As these technologies evolve, Hey Gen opportunities seem poised to empower creators, offering new ways to bring ideas to life with greater ease and sophistication.

Cons

While Hey Gen can automate certain aspects of video editing, there may be limitations in its ability to truly understand and replicate the depth of human creativity.

Review Source

Mairaj Z.  
Digital Manager  
Marketing and Advertising  
Used the software for: I used a free trial

### "Exceptional AI Performance-HeyGen "

February 2, 2024

5.0

This remarkable product transforms the video-making landscape with its cutting-edge technology. Crafting stunning AI-generated videos has never been easier, thanks to HeyGen's intuitive interface and powerful features. It effortlessly translates concepts into captivating visual stories, making it an indispensable asset for both professionals and beginners. The versatility of HeyGen shines through, offering a plethora of customization options and ensuring every video is a unique masterpiece. With HeyGen, elevate your video content effortlessly – it's not just good, it's extraordinary.

Pros

AI-powered video creation tool that seamlessly blends innovation and user-friendliness.

Cons

Not very much options for Free/Trial Verson

Review Source

LP

Luiz P.  
CEO  
Alternative Medicine  
Used the software for: Less than 6 months

### " Excellence in Video Generation and Voice Cloning Technology"

February 13, 2024

5.0

Pros

The product not only meets but exceeds expectations, especially in the domain of voice cloning. From my perspective, the quality of the voice cloning technology is unparalleled, making it a standout choice in the competitive market. The lip synchronization feature, although not perfect, is impressively effective, showcasing its capabilities even in the Instant Avatar plan.

Cons

The investment in this product is significant, with its pricing positioned on the higher end of the spectrum. However, the value it delivers, in my view, is well-matched to its cost, particularly when compared to alternatives that fall short in quality. A minor hiccup I've encountered is the occasional voice fluctuation, where the avatar adopts an unusual accent via the text-to-speech functionality. This aspect, though a slight drawback, is something I am keenly working to overcome, exploring various strategies to enhance the overall experience.

Review Source

Edgar F.  
Principal  
E-Learning  
Used the software for: Less than 6 months

### "Great platform for quick video mockups"

March 28, 2024

5.0

Has increased my productivity significantly, doing mock-ups for characters and also for delivering educational content. Using my own voice (ideal) or with the numerous, and increasingly varied, voice models, I surprise myself with the creative combinations, and this is only the beginning!

Pros

I user the personal avatar features, to create educational content. Once created, the system allows me to produce instructional videos that are consistent and compelling. The animation features (facial, so far) create natural-looking and pleasing video snippets based on the narrative text I input. Not only a time-saver, but a game-changer

Cons

Looking forward to hand/ body animation tools. Had trouble doing different backgrounds (i.e. transparencies) but I am sure these drawing/ paint features are a work in progress. Nothing I don't like but would like it more if simple hand drawn characters could be animated, even though they are less realistic looking than normal spokespeople

Review Source

ZG

Zlatin G.  
CEO  
Maritime  
Used the software for: Less than 6 months

### "Hey Gen: Elevating Communication and Collaboration to New Heights"

February 2, 2024

4.0

Pros

Hey Gen boasts an intuitive and user-friendly interface that makes it incredibly easy for anyone to navigate and use. Whether you're tech-savvy or a novice, you'll find the platform to be a breeze to use.

Cons

While Hey Gen offers an array of impressive features and benefits, it's important to acknowledge some potential drawbacks as well. One of the notable cons of Hey Gen is that it can be considered a bit on the expensive side.

Review Source

AV

Angel V.  
Support Manager  
Wholesale  
Used the software for: I used a free trial

### "HeyGen a great tool"

February 20, 2024

5.0

It has been great. I mean the video quality and realism is exceptional, and \`the operation is quite intuitive and easy.

Pros

I am a beginner and so far everything has been very intuitive and easy to manage. I have also like that you can start for free with the credits they give you. The templates are extensive and help to find an option that closely matches what I need. The voice adjustments for videos are also very useful. It has excellent tutorials to get started. The creation of avatars is great, both in image and voice. Lab area is of great help.

Cons

They give very few credits for my liking; they could improve that a bit. I know people who were allowed to create a free Avatar when they started, but in my case, they did not allow me to, I guess it is because of my profile. They could make this more democratic.

Review Source

MR

Mario R.  
artist  
Arts and Crafts  
Used the software for: I used a free trial

### "Translating video in many languages in the most easy and effective way"

January 20, 2024

5.0

WONDERFUL!! easy to use, complete, perfect translation of scripts and perfect avatar animation.. it's a complete WOW!!!

Pros

the easy setup, the interface, the simple usage..

Cons

sometime we would use our drawing as avatar and it is difficult to make them recognizable as proper face

Review Source

VR

Verified Reviewer  
Professor  
Education Management  
Used the software for: I used a free trial

### "Fast and impressive"

March 14, 2024

4.0

Pros

Intuitive interface, easy to get started and then clear pointers to improving the outcomes

Cons

This is very good for what I need it for, and my expectations were lower than the results.

Review Source

NW

Neil W.  
Founder  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Can HeyGen be Used to Successfully Generate AI Breathwork Coaching Sessions?"

February 1, 2024

5.0

Pros

1\. The quality of the video production. 2. The quality, particularly the variety of inflections in the voices.

Cons

The price will be a deciding factor for many, although it has to be compared to the cost of hiring voice over artists and/or actors and the time it would take to script, record and edit videos of this quality.

Review Source

RR

Robbie R.  
Scene show  
Animation  
Used the software for: I used a free trial

### "Heygen review "

February 6, 2024

5.0

Im happy so far, i will continue to use .

Pros

Easy and fast to work, real time characters .

Cons

Its still in progres for editing the video, in the future i hope they will improve.

Review Source

Janusz M.  
Innovation Consultant  
Computer Software  
Used the software for: Less than 6 months

### "Speed up Your content creation and localization"

February 19, 2024

5.0

Very happy - need more tools like this so competition will lower the price :)

Pros

Fast avatar creation and extremly friendly UI

Cons

Price - it becomes expensive at intense use

Review Source

SB

Sophiane B.  
Visual Creator  
Entertainment  
Used the software for: Less than 6 months

### "heygen : game changer..."

February 7, 2024

4.0

I had a small problem at the beginning to validate my instant avatar but after contacting customer service they very quickly studied my problem and above all solved it. it must be said that the instant avatar validation system is hard but essential, because people with bad intentions could deceive people with this high quality of rendering

Pros

above all heygen offers a modern, professional and very accessible interface, you can easily find everything in the right place. having tested almost all the other solutions currently available, it is by far the most qualitative and the most affordable.

Cons

without menagment I have difficulty finding them because there is no really comparable competitor when we test them, I would say I can't wait to see the future improvements

Reason for choosing HeyGen

unlike a system like metahuman with the unreal engine, heygen ready to be used, metahuman requires long training and learning before obtaining a usable product

Review Source

kG

karen G.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New Owner Review"

January 24, 2024

5.0

Recommend this highly for your business if you haven't used this yet!

Pros

It was recommended to me to try. I got on today and created my own animated avatar video for posting in my business. I provided a simple text to use and HeyGen created the rest!

Cons

Maybe an easier way to export and use right away. I'm still working on this, but I'm sure I'll get it done or use their friendly customer support :)

Review Source

Karan G.  
Founder  
Alternative Medicine  
Used the software for: Less than 6 months

### "A leap into the future"

March 10, 2024

5.0

Very satisfied with the product, will save lots of time

Pros

The low cost option for a quick avatar works perfectly fine

Cons

The pricing climbs quite steeply for a finetuned version

Review Source

Juan Carlos G.  
CCO  
Marketing and Advertising  
Used the software for: I used a free trial

### "Awesomeness"

March 13, 2024

5.0

Pros

As I am only in day 2, the overall appeal was obvious, being able to generate videos fluently in several languages is just awesome.

Cons

Haven't found one yet, but maybe a little bit more natural language is needed.

Review Source

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