# Project Broadcast Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Project Broadcast the right SMS Marketing solution for you? Explore 647 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10015149/2way/reviews --- Project Broadcast 4.9 (647) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Project Broadcast Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews NC Nora C Independent Sales ConsultantRetail, Self-employedUsed the software for: 1-2 years. “It allows me to use the time I would be using texting follow ups, host coaching, bookings, etc every single customer, hostess, potential recruits daily and use it else where.“ April 23, 2024 AK Angie K OwnerApparel & Fashion, Self-employedUsed the software for: More than 2 years. “I can't use PB as a verification number for things like FB and such as it won't allow text messages from those types of things to come through.“ April 15, 2024 BW Brenda W Independent Pampered Chef ConsultantConsumer Goods, Self-employedUsed the software for: Less than 6 months. “PB allows me schedule posts in advance for my business like message blasts, follow up messages and assists with keeping me in compliance with messaging laws.“ December 12, 2024 TL Tiffany L Beauty ConsultantCosmetics, Self-employedUsed the software for: Less than 6 months. “I was using a different service for the past couple of months & I had a separate number, but I couldnt see or control the messages being sent nor could I text people back from that number.“ November 4, 2024 SM Stacy M Independent consultantConsumer Goods, Self-employedUsed the software for: Less than 6 months. “My overall experience has been excellent I’ve used it daily since joining and it is made messaging my customers a lot easier and smoother and has saved me a ton of time.“ November 11, 2025 NB Nicole B OwnerConsumer Goods, Self-employedUsed the software for: 1-2 years. “You can never pause your account or downgrade or you lose all your credits.“ April 5, 2025 SN Sabrina N DirectorMarketing and Advertising, 10,001+ employeesUsed the software for: 6-12 months. “I also love how it can be scheduled so it dont matter what time I'm working I can get things done. When I've had issues I contacted them and they were adament on helping me out and trying to resolve the issue.“ March 14, 2026 KT Karen T Independent Sales DirectorRetail, Self-employedUsed the software for: Less than 6 months. “I used a different provider before and it came to my attention that about half weren’t actually receiving my texts, so while PB is more expensive that what I was paying before, at least texts are getting into hands.“ September 15, 2024 ## Showing most helpful reviews Showing 1-25 of 647 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brittanie H. Co-Founder Human Resources Used the software for: 2+ years ### "We love PB!" April 15, 2024 5.0 We LOVE it! It has been a huge timesaver. Pros Project Broadcast enables our team to keep in touch with the people and build relationships with them. We can automate our communication and keep track of our processes. It is affordable and a must use platform! Cons Occasionally messages are found unable to deliver. Project Broadcast has a fabulous deliverability scale that helps us refine our messages so this won't happen. Alternatives considered [Skipio](https://www.capterra.com/p/174028/Skipio/) Reason for choosing Project Broadcast More affordable for our overall needs. That was helpful. Review Source DM Debra M. Sales Director Cosmetics Used the software for: 6-12 months ### "Experienced user review" December 1, 2024 5.0 Great! Not my first experience with a crm and Project Broadcast has been the easiest to use. Pros Easy to use and upload existing contacts. Also integrated well with my other systems too. Cons Takes some time to understand how to use the integrations Switched from [Skipio](https://www.capterra.com/p/174028/Skipio/) I didnt feel that all my outgoing messages were being received and most importantly didnt integrate with any crm systems to work with Facebook lead generating. Review Source SN Sabrina N. Director Marketing and Advertising Used the software for: 6-12 months ### "I'd refer them to others" March 14, 2026 5.0 Pros I like how they have many options to make sending out bulk messages to my customers easier. I like how I can create templates for common used messages instead of having to constantly copy and past. I also love how it can be scheduled so it dont matter what time I'm working I can get things done. When I've had issues I contacted them and they were adament on helping me out and trying to resolve the issue. Cons I dont partically like the cost to well. It does seem a little high but I dont know any other companies to compare the price to so I'm not a good judge for that. Review Source NB Nicole B. Owner Consumer Goods Used the software for: 1-2 years ### "I'm being held hostage over credits" April 5, 2025 1.0 Pros Mass texting, that's about it. It has some good features but doesn't make up for the HUGE CON Cons You can never pause your account or downgrade or you lose all your credits. So I could catch up in about 3 months but they want my $22 a month so bad that they're holding me hostage so I don't lose over 9k credits I have. Have to keep paying every month or you lose them. This is literally THEFT. Review Source TLP Terri Lee P. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Thanks for making life easier." December 18, 2025 5.0 Very easy set up and training on how to use it. I can at anytime easily figure out what I need to do by watching the tutorials. Pros I love the ease of sending out messages to my entire team with one simple set up. I also love that there is an app for my phone so I can do it on the fly. Cons I have not really found any cons with project Broadcast. Simple to use and make my life way easier as I am super busy. Review Source KW Kate W. Owner Cosmetics Used the software for: Less than 6 months ### "Love it so far." December 18, 2024 5.0 so far so good. I've been using it for a month. I've recommended it to 3 other women in the same business so far. Pros Scheduling texts, especially on holidays. It makes it so easy and I don't have to think about it day of. I love that it helps me keep all of the customers messages in one app as opposed to taking over my text messages. -Probably my most favorite part actually. Cons I would love to be able to react to a comment with an emoji, like I can do with a regular text message. (Hold on the message and have a few options to react to it...heart, laugh, question mark...things like that.) Alternatives considered [Skipio](https://www.capterra.com/p/174028/Skipio/) Reason for choosing Project Broadcast Talked to others who used both and PB seemed to align more with my needs Review Source BB Bianca B. Scentsy Consultant Consumer Goods Used the software for: 1-2 years ### "Simple, Personal Mass Texting" March 1, 2024 5.0 Once I learned the basics, I was able to send multiple text messages, track who was clicking on my website and the resulting sales more than cover the cost of the app Pros The ability to draft a single text that is personalized to all my contacts in minutes. I earn credits by taking courses to teach me how to get the most out of the app Cons How long it takes to learn all the aspects of the program. I spent days taking different courses to learn the basics of sending text messages. Some people would give up before discovering the benefits Reason for choosing Project Broadcast I did not consider any other alternative products Review Source ED Elizabeth D. Director Retail Used the software for: Less than 6 months ### "PB for the win!" February 14, 2025 5.0 I’ve tried several mass texting platforms in the last 15 years, PB is hands down above the rest for ease and rapid communications. Pros Seamless connections; first class customer service. Since using PB I have doubled the conversations with my customers! Cons No issues at all. Truly even coming from another platform the support was awesome. Alternatives considered [Skipio](https://www.capterra.com/p/174028/Skipio/) Reason for choosing Project Broadcast Value, effectiveness and availability of customer support if needed. Switched from [VipeCloud](https://www.capterra.com/p/178044/VipeCloud/) Quality of features- ability to sync contacts. Review Source KL Katelyn L. Distributor Cosmetics Used the software for: Less than 6 months ### "Project broadcast review " March 17, 2025 5.0 Overall it’s been very positive! Much cheaper than my old system and much more user friendly Pros Easy to use, and lots of training info for when you start out. I also like that it has texting, and email in one so I can pay for just one service. Also love the schedule feature for texting! Cons It doesn’t have a shipping system integrated or connect with square. My old system imported my orders from square invoices, and allowed me to buy a shipping label. Then it automatically sent the tracking info to the customer via text. Switched from [ShoutOUT](https://www.capterra.com/p/190142/ShoutOUT/) Their prices were want too high, and no customer service or tutorials on how to use their system. I just had to figure it all out Review Source JS Julie S. Private Spanish Teacher E-Learning Used the software for: 2+ years ### "Highly Recommend Project Broadcast!" September 6, 2024 5.0 Project Broadcast saves me so much time and keeps me organized. It helps me keep business separate from personal communication, and it really is like having a part-time personal assistant. I will never run a business without it! Pros In my business, I often need to send several people the same message. I love that I can personalize each text, schedule a delivery time when I can be available to respond personally, and even automate recurring messages such as birthday greetings. Cons I really have not found any drawbacks to PB for professional use. Switched from [Skipio](https://www.capterra.com/p/174028/Skipio/) Skipio was very expensive in comparison and not near as user-friendly. Review Source SM Stacy M. Independent consultant Consumer Goods Used the software for: Less than 6 months ### "Great business tool" November 11, 2025 5.0 My overall experience has been excellent I’ve used it daily since joining and it is made messaging my customers a lot easier and smoother and has saved me a ton of time. Pros Project Broadcast is so easy to use. I was able to upload all my contacts and start sending messages immediately. Cons At first it was difficult to understand the credits and trying to figure out which package I needed but once I went through the tutorials I was able to understand a lot more Review Source IR Irina R. solo Food Production Used the software for: Less than 6 months ### "Staying Connected Made Simple with Project Broadcast" October 24, 2025 5.0 As the owner of Sourdough Circle Micro-Bakery, I’ve found Project Broadcast incredibly helpful for staying connected with my customers. It makes it so easy to send bulk SMS announcements, share updates, and keep everyone informed — all while using a real phone number that customers can reply to directly. It’s a convenient, time-saving tool that helps small businesses communicate personally and professionally. I highly recommend it to any small business looking to streamline customer communication! ~ Irina, Sourdough Circle Micro-Bakery Pros I love how easy it is to communicate with all my customers at once using bulk SMS, while still keeping a real phone number that they can reply to directly. It saves time, keeps my business organized, and makes customer interactions feel personal and professional. Cons I currently use the Pay-As-You-Go version, and so far I haven’t encountered any issues. I plan to upgrade to the next plan soon. Review Source AR Anna R. volunteer coordinator Entertainment Used the software for: Less than 6 months ### "PB for volunteer organization" March 31, 2025 5.0 thumbs up. I love the fact that I can see who has looked at the trackable links Pros saves me a lot of time to send my texts out to our members. and I can categorize them as needed. I also like the AI portion. to make my texts friendlier. Cons the set up is sometime difficult to manage. Like if I tag someone, it doesn't seem easy to untag them, if I've made a mistake. but overall, I figure it out. Review Source AZ Angie Z. Owner Food & Beverages Used the software for: Less than 6 months ### "SMALL BUSINESS MUST HAVE " February 14, 2025 5.0 Fantastic! Very easy for small businesses to manage clientele! Pros The Simplicity of using the program and the availability of training to help utilize all of their features. It is broken apart into small sections and it makes it very manageable to understand and learn!! Cons Another cost with another monthly subscription. However it is definitely worth the cost!! Review Source BW Brenda W. Independent Pampered Chef Consultant Consumer Goods Used the software for: Less than 6 months ### "App Well Worth Investing In " December 12, 2024 5.0 I've been using PB for a few weeks and so far it's lead to more engagement with potential customers. Pros PB allows me schedule posts in advance for my business like message blasts, follow up messages and assists with keeping me in compliance with messaging laws. I have no need to get an additional phone for my business thru my mobile carrier and keeps my private number private. Plus I never miss a business call or message. Cons I'm a hands-on learner so it's taken me a while to get the hang of the different features of the app. I want to be PB ninja so I'm not going to let that be a barrier to success. Review Source SS Sharon S. Independent Sales Director Cosmetics Used the software for: Less than 6 months ### "Easy and Helpful Business Tool" December 11, 2024 5.0 I am highly pleased with the featured and ease of use that Project Broadcast affords. Pros The ease of setting and forgetting. The automation feature is gold for my business! Cons It did not seem intuitive to navigate at first, but the tutorials they sent were very helpful! Review Source KC Kylie C. CEO Food & Beverages Used the software for: Less than 6 months ### "An Amazing Small Business Tool" October 6, 2024 5.0 I've had a lot of great experiences with Project Broadcast. My subscribers love it and I do too, so what more can I ask for? All the issues and questions I've had have been resolved by customer service quickly. I'm looking forward to getting more familiar with the service and doing some really cool things! Pros It's super easy to share news with my subscribers, but it also has a lot of complex features so I can make things more precise or streamlined if I want to. Cons Sometimes it's difficult to find the tab/setting for what I'm looking for Review Source CT Chelsey T. Young Living Brand Partner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Simplified my systems! " December 10, 2024 5.0 It’s has made my business communication so streamlined and removed so much stress from my systems. Pros Scheduling personalized communication! I love how I can mass broadcast information, but there are tools to help me keep it personal to each member of my team. Cons There a bit of a learning curve, but it’s slowly becoming more familiar. Review Source CP Carlie P. Network marketer Consumer Services Used the software for: Less than 6 months ### "Recommend to my downlines " January 8, 2025 4.0 Great so far. Helping with my customer check ins Pros Super useful for communicating with a large list of customers. I like that we can use it for texting too. Cons The app layout could maybe be easier/more user friendly. And the work flows. Review Source VR Verified Reviewer Sales Wholesale Used the software for: Less than 6 months ### "PB is great! " January 10, 2025 5.0 Pros Its so easy. Makes its easoer to work when your busy with your every day life Cons Nothing. I like it just the way it is it is perfect Review Source LC Lori C. Self Consumer Goods Used the software for: Less than 6 months ### "Easy to use" April 9, 2025 5.0 I’ve loved it so far. Easy to use. Great training. Pros It is easy to use. I like that I can add images to each message and add links. The landing pages are really easy to use and edit. Cons I wish I could see who has clicked on links in messages. Review Source RT Rachel T. Owner Cosmetics Used the software for: Less than 6 months ### "Project Broadcast is a must have!" April 21, 2025 5.0 Project Broadcast is a super simple time saver! A must have for my business! My favorite is creating messages for my customers, then scheduling them to send whenever I want! Pros Project Broadcast is easy to use and even offers free training for their more advanced features. I love how i can schedule messages, it saves me so much time! Cons I wish there was an in between tier between 'pay as you' and the base subscription. Even as is. I think the price is fair. Review Source SY Shelly Y. Consultant Consumer Goods Used the software for: Less than 6 months ### "Happy with Broadcast" April 24, 2025 4.0 Pros I love that I have an exact spot for all my business messages and they can all go at once and not clog up my personal feed with it. Cons Sometimes I feel like I can’t keep track if someone sends out the messages for me because it doesn’t show up on my end that it was done. Review Source CM Cherrie M. Owner Cosmetics Used the software for: Less than 6 months ### "Project Broadcast review" April 10, 2025 4.0 My experience has been good with great communication and quick response. Pros It was very quick and very professional done. Cons At times it is hard to navigate but I am getting more comfortable with it. Review Source JD Jen D. Independant Consultant Marketing and Advertising Used the software for: Less than 6 months ### "It's like having a virtual assistant. " December 21, 2024 5.0 So far, my experience has been great! I look forward to learning more of what PB has to offer. Pros I love the courses you can take to learn how to use PB. It makes it incredibly easy. Cons So far, I haven't found anything that I do not like. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.