--- title: "Project Broadcast Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Project Broadcast the right SMS Marketing solution for you? Explore 652 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10015149/Project-Broadcast/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Project Broadcast 4.9 (652) [View alternatives](https://www.capterra.com/p/10015149/Project-Broadcast/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Project Broadcast Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews BW Brenda W Independent Pampered Chef ConsultantConsumer Goods, Self-employedUsed the software for: Less than 6 months. “PB allows me schedule posts in advance for my business like message blasts, follow up messages and assists with keeping me in compliance with messaging laws.“ December 12, 2024 TL Tiffany L Beauty ConsultantCosmetics, Self-employedUsed the software for: Less than 6 months. “I was using a different service for the past couple of months & I had a separate number, but I couldnt see or control the messages being sent nor could I text people back from that number.“ November 4, 2024 LS Lauren S Owner of social Selling BusinessHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “Great app to use for networking and connecting with leads Which allows me to let my business run on auto pilot and work on other things!“ November 10, 2024 KT Karen T Independent Sales DirectorRetail, Self-employedUsed the software for: Less than 6 months. “I used a different provider before and it came to my attention that about half weren’t actually receiving my texts, so while PB is more expensive that what I was paying before, at least texts are getting into hands.“ September 15, 2024 SM Stacy M Independent consultantConsumer Goods, Self-employedUsed the software for: Less than 6 months. “My overall experience has been excellent I’ve used it daily since joining and it is made messaging my customers a lot easier and smoother and has saved me a ton of time.“ November 11, 2025 LS Leanna S Independent ConsultantConsumer Goods, 51 - 200 employeesUsed the software for: More than 2 years. “I don’t like that I cannot like/heart texts from customers just to confirm I received it without using another text. “ January 15, 2025 BW Brenda W Independent Pampered Chef ConsultantConsumer Goods, Self-employedUsed the software for: Less than 6 months. “I have no need to get an additional phone for my business thru my mobile carrier and keeps my private number private. Plus I never miss a business call or message.“ December 12, 2024 PH Pamela H Independent ConsultantInformation Services, Self-employedUsed the software for: Less than 6 months. “Sometimes my scheduled posts take longer than predicted to send, and on occasion was delivered late.“ October 18, 2024 ## Showing most helpful reviews Showing 1-25 of 652 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cleta C. Independent Sales Director Cosmetics Used the software for: 2+ years ### "Every business person with a team needs this tool!" March 12, 2024 5.0 I am satisfied with the services and would recommend to others. Pros Easy to use and easy to customize. Especially compared to other similar services I have used in the past. Cons Having to buy credits so often when I run out during the month. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Because it had a user friendly app and the virtual assistant I use recommended it. Review Source ED Elizabeth D. Director Retail Used the software for: Less than 6 months ### "PB for the win!" February 14, 2025 5.0 I’ve tried several mass texting platforms in the last 15 years, PB is hands down above the rest for ease and rapid communications. Pros Seamless connections; first class customer service. Since using PB I have doubled the conversations with my customers! Cons No issues at all. Truly even coming from another platform the support was awesome. Alternatives considered [Skipio](https://www.capterra.com/p/174028/Skipio/) Reason for choosing Project Broadcast Value, effectiveness and availability of customer support if needed. Switched from [VipeCloud](https://www.capterra.com/p/178044/VipeCloud/) Quality of features- ability to sync contacts. Review Source SJ Susanne J. Independent Beauty Consultant Cosmetics Used the software for: Less than 6 months ### "A great value" August 18, 2026 5.0 I love the ease of not having to send out 50 individual text messages to customers and have more time to work my business. Pros The versatility of different options. The training videos are well done and easy to follow. The value of what is received is fantastic! They also give your credits for completing firsts for each section. Cons When I first started it had to be approved and it was denied severals times due to the way it was worded. The PB teams worked to fix the issue and I was approved. Review Source Michel O. Baker Food & Beverages Used the software for: Less than 6 months ### "Waste of time" August 26, 2026 1.0 It never worked and they won't refund me. They can't get my TCR approved. Non-existent customer service other than the AI. Pros It never worked, they couldn't get my TCR approved. There is apparently no actual human customer service. Review Source AM Anna M. Sales and Marketing Manager Staffing and Recruiting Used the software for: 1-2 years ### "The Features of Project Broadcast are Remarkable" August 11, 2026 5.0 My overall experience with Project Broadcast is exceptional. Project Broadcast is friendly and powerful. Pros With Project Broadcast, we always get value for money because it has friendly and dependable features. The customization options of this marketing solution are exceptional. Cons So far so good, Project Broadcast has always been a game-changer. I have zero complaints about Project Broadcast. Review Source KL Katelyn L. Distributor Cosmetics Used the software for: Less than 6 months ### "Project broadcast review " March 17, 2025 5.0 Overall it’s been very positive! Much cheaper than my old system and much more user friendly Pros Easy to use, and lots of training info for when you start out. I also like that it has texting, and email in one so I can pay for just one service. Also love the schedule feature for texting! Cons It doesn’t have a shipping system integrated or connect with square. My old system imported my orders from square invoices, and allowed me to buy a shipping label. Then it automatically sent the tracking info to the customer via text. Switched from [ShoutOUT](https://www.capterra.com/p/190142/ShoutOUT/) Their prices were want too high, and no customer service or tutorials on how to use their system. I just had to figure it all out Review Source JP Jessica P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy with everything " March 20, 2025 5.0 10/10 Set up was a breeze making communication with customers simple and keeping my real phone number safe from strangers. Pros How easy it is to create broadcasts, landing pages, campaigns, drips, etc. Cons I haven’t found anything I’m not happy with yet. Switched from [Shout](https://www.capterra.com/p/100739/Shout/) I was never crazy about their set up. Confusing to use and the price just kept getting more and more expensive with less and less features available in the price range. Review Source TC Traci C. Independent Beauty Consultant Cosmetics Used the software for: Less than 6 months ### "User Friendly for the Busy Girl" February 23, 2025 5.0 I just switched over to PB from another similar company. PB is much more user friendly and easy to use. I use the app as well as the website on my laptop. Both simplify communication with my clients. Pros I love that PB is user friendly. Everything is at your fingertips and is easy to figure out. If you aren't sure how to do something you can easily find the instructions on how to do it. Cons I go through the credits too quickly. That isn't a problem with PB, it's a problem with me using it so much because I love it. Switched from [Skipio](https://www.capterra.com/p/174028/Skipio/) I have friends who use PB and they raved about the ease of use. I had trouble with Skipio doing what I wanted it to do. Review Source KH KAREN H. owner Marketing and Advertising Used the software for: Less than 6 months ### "first time review" March 14, 2025 5.0 I'm fairly new at project broadcast, and I haven't used it much. I'm still learning. Its been a great tool so far. Pros Ease of sending many messages at once and being able to schedule them is a plus. Cons no cons yet to say. being that I've not used this enough Switched from [SocialPilot](https://www.capterra.com/p/144332/SocialPilot/) it was social fox, which wasnt an option. glitches and cost was what i understood to be the problem from my leadership Review Source TN Tracy N. Company Rep Apparel & Fashion Used the software for: Less than 6 months ### "PB Boost for Business" September 6, 2026 5.0 10/10 - I’m so happy that I found this service. It has helped me reconnect with previous customers in my business. Pros I love that allowed me to reconnect with previous customers and really gave my business the boost it needed Cons At first it was overwhelming. I went to YouTube to find “how to videos” as I found the PB ones hard to follow. Review Source BL Brittany L. Sales Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fast and effective" January 6, 2025 5.0 I love Project Broadcast. I love the simplicity of it. I love that I can streamline my business and get news out to customers fast. Pros The easiness in which it is to use and make up a quick text message blast you don’t need hours and hours and hours of training Cons That it takes days and days and days to get verified it took almost 3 days for my account to get verified Switched from [Textmagic](https://www.capterra.com/p/147342/TextMagic/) Because it was expensive and the website was extremely outdated Review Source TJ Tamsey J. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Clients get information" January 2, 2025 5.0 I am loving it. I can get information out and feel comfortable knowing it. Pros Tags for easy grouping & easy to contact my clients Cons Nothing so far has been something I have not liked. Alternatives considered [Avochato](https://www.capterra.com/p/161117/Avochato/) Reason for choosing Project Broadcast Recommended by a friend of mine who uses it for her small business Review Source DC Donna C. Owner Cosmetics Used the software for: 6-12 months ### "Great for Keeping Contacts Grouped" March 9, 2025 5.0 My overall experience has been very positive. Pros I like that it makes contacting everyone with the same message easy and I like that I can send groups. Cons There is definitely a learning curve and I feel like Im not using it to it's fullest potential. Review Source RD Rachel D. Advance Leader Marketing and Advertising Used the software for: Less than 6 months ### "Helpful for my business " April 2, 2025 5.0 Once I learned how to use it effectively, it’s been super helpful for my business and in helping me set god boundaries. Pros It has many tools that are useful for my business. Cons There’s a steep learning curve for it to be effective. Review Source LS Leanna S. Independent Consultant Consumer Goods Used the software for: 2+ years ### "Grateful for PB" January 15, 2025 5.0 It has allowed my small, part-time business to be manageable. Pros It allows me to provide the best customer care by being able to schedule texts. Cons I don’t like that I cannot like/heart texts from customers just to confirm I received it without using another text. I also don’t like that I cannot receive/send more than 1 pic at a time. Review Source LC Lori C. Self Consumer Goods Used the software for: Less than 6 months ### "Easy to use" April 9, 2025 5.0 I’ve loved it so far. Easy to use. Great training. Pros It is easy to use. I like that I can add images to each message and add links. The landing pages are really easy to use and edit. Cons I wish I could see who has clicked on links in messages. Review Source SS Stacey S. Pampered Chef Director Retail Used the software for: Less than 6 months ### "This is my go to forCustomer care" March 25, 2025 5.0 So far my overall experience is positive. I have been connecting with customers and being able to give great customer care which is very helpful. Pros What I love most is how I’m able to connect to my customers easily. Cons I’m still learning so it’s hard to say. I was lucky enough to have one of my consultants on my team. Help me set it up I am a very visual person so it was a little hard for me to get through the written end of setting things up. Review Source JW Jennifer W. Star Consultant Consumer Goods Used the software for: Less than 6 months ### "Highly recommend!" January 31, 2025 4.0 PB has been a total game changer for my business and the number of people I need to reach that may not always be tuned into my socials or other marketing. If you've been on the fence this is your sign to hop over to the PB side and join! Pros I can reach more people faster when I have something I need to share with all of my customers. I love that I don't get charged if there is an incorrect email or phone number, or when someone unsubscribes. I love that I can schedule things ahead so I can set them up and forget about them. Cons I really haven't found anything that I don't like. Everything has been user friendly and great for my business. Review Source AL Amy L. Executive Assistant Consumer Services Used the software for: Less than 6 months ### "Use Regularly" April 2, 2025 5.0 Great, effective way to communicate, time saver Pros Being able to send mass texts, everyone on the help team was quick and efficient. Cons Took a bit to understand how to use it, wouldn't let me gift my credits.. Review Source KC Kelly C. Essential Consultant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy and fun to use! " March 24, 2025 5.0 So far it has been very positive!! Able to pick it up very easily! Pros I am still learning all the ins and outs but I like how easy it is to schedule and to add files/pictures as I need Cons Just learning still about it but grateful that I can review all of the learning modules Review Source CS Carrie S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Nice alternative to email newsletters" March 19, 2025 5.0 Easy to use - professional - integrated images well Pros Intuitive to use. I was looking for a texting platform because so many of my customers say they’re bogged down by emails. This works easily and I love the purchase options. Cons Takes a minute to figure out how account manager works - I found it not as intuitive Review Source CJ Christa J. Director Retail Used the software for: Less than 6 months ### "Tricky to learn, but worth it." March 10, 2025 5.0 Pros It simplified the repetitive parts of my business. Cons It’s a little tricky to learn. I needed a lot of help. Review Source AW Angela W. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great for small businesses!" February 25, 2025 5.0 So far so good! PB has helped me reach out to past clients after I moved locations. Pros Easy to use interface on mobile or computer! Cons In you downgrade your subscription you could lose credits you have Review Source VR Verified Reviewer Sales Wholesale Used the software for: Less than 6 months ### "PB is great! " January 10, 2025 5.0 Pros Its so easy. Makes its easoer to work when your busy with your every day life Cons Nothing. I like it just the way it is it is perfect Review Source ENW Elaine Nadya W. Promotet Health, Wellness and Fitness Used the software for: Less than 6 months ### "Project broadcast review " December 22, 2024 5.0 It’s been really good the training and support are great Pros Text blast I was able to get 3 sales almost immediately after sent out with people, I haven’t talked to you in years Cons Uploading contacts was hard for me to get right especially using tags Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.